Best Buy delivery - horrible and not managed

I purchased a TV last weekend from a Best Buy in Houston, TX. The salesperson never told me that UPS is the delivery service. The TV was supposed to be delivered today. No call from anyone. I have called the 888-best-buy number three times today and told different information each time. The first time your employee tells me it will show up in 30 minutes and hangs up. The last time i called i asked for a supervisor as I am told that UPS is delivering the TV. They keep telling me it is in transit and that is all they can tell me. If the tv does not show up, i am returning to the store for a refund. This is completely ridiculous. Your team know nothing about your delivery model, how it works, and how to escalate. Someone needs to get in touch with me and resolve this.

Hi RahulB,
The purchase of a brand-new TV is by no means a small investment, so I can imagine why you'd be concerned!
I've had the chance to review your account and it's my understanding that Allan, another member of our social media team, responded to the e-mail you sent on the 1st. If you haven't already done so, I'd encourage you to check both your inbox and junk mail folders for that message. I'd also encourage you to follow up with Allan if you have any other questions or if you're still in need of assistance.
Thanks for your patience and understanding, as well as for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

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    On December 4, I received a pre-recorded call from 1-800-BESTBUY to confirm the delivery between 3:30pm and 5:30pm on December 5.
    On December 5, I took time off from work and stayed at home. But no delivery came. I didn’t receive any call from Best Buy. There was no voice message on my cell phone. I called 1-800-BESTBUY, but the rep couldn’t find out what was going on. I sent an email to [email protected] with order number to check delivery status, but nobody responded until today.
    On December 8, I called 1-800-BESTBUY again. A rep rescheduled delivery to December 12.
    On December 11, I received a pre-recorded call from 1-800-BESTBUY and an email from [email protected] to confirm delivery between 1:30pm and 3:30pm on December 12.
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    The big day is almost here! We are scheduled to arrive tomorrow, Friday, December 12, 2014, between the hours of 1:30 PM and 3:30 PM. We'll call you by 9PM the night before your appointment with an estimated arrival time window at the phone number(s) you provided at the time of purchase (with either live or pre-recorded calls).
    On December 12, I took time off again. But there was no delivery, no phone call or voice message. I called 1-800-BESTBUY, the rep said the status she saw is the item is in transit. She said delivery is between 7am and 7pm, and the delivery truck may be just late. After I told her the missed delivery a week ago, she put me on hold, called warehouses and had them contact the driver to see where he is. Finally, she found no one was intended to deliver me the TV today. So she rescheduled delivery to December 16.
    I can’t believe how broken the whole system is. Lesson learned: cherish life to live longer, stay away from Best Buy.

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    I'd like to discuss this with your further via private message. Please log into the forum and click on the envelope icon in the upper right-hand corner.
    Thanks for sharing your story,
    Elizabeth|Social Media Supervisor|Best Buy® Corporate
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  • Don't use Best Buy Delivery if you are thinking about it...Just lies, lies, and more lies..

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    I’m honestly not sure why our delivery team would have told you they were on their way to your home and then not arrive without an explanation as to why. Our delivery agents should be notifying you of all necessary changes in their delivery schedules, as we realize the inconvenience any possible delay may cause, so it’s regrettable to hear we failed you in this regard. I truly apologize for any frustration this oversight may have caused.
    While I’ve personally documented your feedback here at the corporate office to ensure something of this nature doesn’t happen in the future, I’m glad to hear our delivery team was able to make this right and successfully delivered your TV yesterday. Please feel free to let us know how it went and if you have any further questions for me. I’ll be glad to help.
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  • Best Buy baited me and switched up on the ASUS G74SX-BBK9 vs. the BBK11 - not cool!

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  • Best Buy Delivery - OPTIMA - YUK

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    Best regards,
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     Private Message

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