Best buy PC app fails to install.

The install goes until almost the end, then ClickOnce fails, then the app doesnt load.
I've done the /AppData/apps delete fix attempt. I've checked the event logs and later found a detailed stack trace of the issue:
PLATFORM VERSION INFO
Windows : 6.1.7601.65536 (Win32NT)
Common Language Runtime : 4.0.30319.17929
System.Deployment.dll : 4.0.30319.17929 built by: FX45RTMREL
clr.dll : 4.0.30319.17929 built by: FX45RTMREL
dfdll.dll : 4.0.30319.17929 built by: FX45RTMREL
dfshim.dll : 4.0.41209.0 (Main.041209-0000)
SOURCES
Deployment url : file:///C:/ProgramData/Best%20Buy%20pc%20app/Best%20Buy%20pc%20app.application
ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of C:\ProgramData\Best Buy pc app\Best Buy pc app.application resulted in exception. Following failure messages were detected:
+ The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.
WARNINGS
There were no warnings during this operation.
OPERATION PROGRESS STATUS
* [9/4/2012 2:30:17 AM] : Activation of C:\ProgramData\Best Buy pc app\Best Buy pc app.application has started.
ERROR DETAILS
Following errors were detected during this operation.
* [9/4/2012 2:30:17 AM] System.IO.FileNotFoundException
- The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
- Source: System.Deployment
- Stack trace:
at System.Deployment.Internal.Isolation.IsolationInterop.GetUserStore(UInt32 Flags, IntPtr hToken, Guid& riid)
at System.Deployment.Application.ComponentStore..ctor(ComponentStoreType storeType, SubscriptionStore subStore)
at System.Deployment.Application.SubscriptionStore..ctor(String deployPath, String tempPath, ComponentStoreType storeType)
at System.Deployment.Application.SubscriptionStore.get_CurrentUser()
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.
I looked further, and then updated my .NET framework to see if that helped. It didn't.
Is there a way to get the serial code for Guild Wars 2 that I bought, and I can just download the client from the guild wars 2 website? Or maybe a patch for this? Or someone who at least knows any way to fix it?
Thanks.

Hi hch3rd,
I'm sorry for the delayed response. You are likely not finding the PC App folder with a search because the folders are hidden by default. To "Show Hidden Files"...
Windows 7 or Vista:
Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.
Windows XP:
Click Start, and then click Control Panel.
Click Appearance and Themes, and then click Folder Options.
On the View tab, under Hidden files and folders, click Show hidden files and folders.
Once you have that done, you should be able to find the PC App data files at that same location you were looking and delete them.
Let me know if that helps.

Similar Messages

Best Buy PC App will not install or repair.

Hey, sorry for this, but upon buying a PC game, the Best Buy PC app will not install. At first it went through the install wizard and all, but it wasnt installed anywhere on my computer. Then: After following the advice of a bestbuy online representitive, I searched my c drive and deleted all information and tried to re-install. Now instead of the "Install Now" option, there is the "repair". Upon selectring repair, it says "Source file not found .... verify that the file exists and you can access it". I've tried all night to get this up an runnning. I've contacted customer service 6 times and am either told they dont know what to do, or I am put on hold for 45 minutes. If anyone has any solution, it would be much appreciated. Thanks again for your time.

Hi _Owen_,
Welcome to the forum and thanks for letting us know you are having trouble with your PC App. Usually the "street name invalid" issue arises when there is a login disconnet. Try this:
Log in to your account on Bestbuy.com
Click "My Account"
Click "Password"
Change password
Log into PC App using new Password
Let me know if that helps.
Mariel|Community Connector | Best Buy® Corporate
Private Message

Trouble with Installing Empire: Total War; downloaded from Best Buy Pc app

Hello,
I have had troubles downloading and installing Empire: Total War. At first, I coudn't download it but I now have figured it out. I checked today after work and it successfully downloaded. The trouble now is that I have the files but can't seem to install them. I pressed the "install manually" button within the Pc app but nothing happened. Help would be appreciated!

Hi mhviking25,
You should be able to locate the game data files here:
C:\Users\ [User Name] \AppData\Local\Best Buy pc app\DigitalShelf\ [Your Game folder]
In that folder there is likely an executable install file (.exe) that you could try. If it's not there or that install method doesn't work, there may have been a problem during the download process and you'll want to try a re-download. I know that not ideal as you ran into issues trying to download it the first time but hopefully it doesn't come to that.
Let me know if you have any questions.

Completely remove "Best Buy PC App"?

New laptop from Best Buy. I need to remove the "Best Buy PC App" junkware from the computer, but the "Uninstall Program" control panel only removes it from the user who uninstalls it. Other users still see the junkware installed when they first login, and must then uninstall it themselves.
In other words, using the "Uninstall Program" control panel only seems to remove the junkware shortcut. It doesn't appear to actually uninstall the program.
How do I completely remove the "Best Buy PC App" from the system?

coover: you mean Win7 uninstalls differently if i run the control panel as Administrator versus as a regular (administrative) user? (the user i used did have administrator rights, but that's not the same thing as being Administrator in Win7.) hmm. i suppose that could make some kind of sense. how do i run the control panel as the Administrator so that it's the Administrator uninstalling the app? can i just "Run as Administrator" from the context menu?
slimjim77: it's not about disk space. it's about finding an answer to the question of how. it's possible i'm doing something wrong; but it's also possible (and seems more likely) that the BB PC app has a broken uninstall routine. if the former, i'll learn something. if the latter, maybe posting this will get it fixed -- and if not, maybe it'll lead to instructions that others with the same question can find. does that bother you for some reason?
i did manually remove the shortcut under C:\Users\Default\AppData\...\StartMenu\Startup, and that prevented the app installing itself for new users. can't look into more than that at the moment since i don't have the laptop with me.

Creative Cloud Desktop App fails to install

Hi, my Desktop App fails to Install. I get error 202. Any tips? Thank you.

Hi Karin,
Please refer to the thread below where this issue has been discussed:
How to I deal with error code 202 when installing the creative cloud app?
Regards,
Sheena

Why won't this Best Buy PC App craplet uninstall?

I don't appreciate the fact that when I try to uninstall this program as an administrator it remains on other accounts, and when I uninstall it from those it pops up again if I create a new user account. Why is this necessary and how do I get rid of this program completely?

Archie has nothing to do with it and doesn't even remotely apply in this situation. Archie is NOT the utility that puts Best Buy pc app on the computers. They come packaged that way. Archie is put on DISPLAY model computers only. Yes the pc app has to be uninstalled on each user account and there is a thread on here somewhere where someone posted how they got rid of it for good. I'll try to find it an link it.
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

IOS app fails to install on iPod touch using flash professional cs5.5

I am having trouble testing apps on my 3rd generation iPod touch. The very first app I tried to put on there worked, the app was called mynewapp. Then I tried to put another app on there using the same provisional profile and same app id, the app failed to install. It didn’t matter if mynewapp was on my iPod touch or not. No matter what app I tried to put on my iPod touch they all failed to install, the only one I could get on there was mynewapp. I even created an app with the exact same code as mynewapp and this new app failed to install.
Then I created a new provisional profile using the same app id that my first profile was using. I tried putting an app using the new provisional profile this app failed to install for the second time. The first time it was using the old profile.
Then I created a new provisional profile with a new app id and I took an app and tied it to this new profile and app id this app seemed to install on the iPod touch. Right now only two apps can be installed on my iPod touch each app is using a different profile and app id. If I were to copy one of these apps and use the copy that was just created to replace the old version on my iPod touch the app would failed to install.
I have spent over a week trying just about everything to fix this problem. I remember reading that multiple apps can have the same app id.
I’m using a windows 7 64 bit computer with flash professional 5.5. Furthermore iTunes, Flash pro, AIR and my iPod touch are all up-to-date.
What could be the problem?
I’m sorry if this seems so long it is just I have tried many different things.

As Colin says make sure your device is still supported by the newer AIR.
Here's a page which you can check
http://www.adobe.com/products/air/tech-specs.html
Adobe stopped supporting older devices (after AIR 2.5 i think), so you can either re compile it with the older AIR or else move onto a newer device. Had the same issue with an iPhone 3g which no longer works.

HT1539 I purchased the Bu Ray/Digital Copy of "Voyage of the Dawn Treader" today at Best Buy, but when attempt to install the digital copy, I get a message about 3 minutes into the download that says that the download has been interrupted, and to check av

I purchased the Bu Ray/Digital Copy of "Voyage of the Dawn Treader" today at Best Buy, but when attempt to install the digital copy, I get a message about 3 minutes into the download that says that the download has been interrupted, and to check available download in the store drop down menu in Itunes. Nothing there! The digital copy disc does not seem to play smoothly on my Imac, which may be the cause of the problem. What do I need to do to download the digital copy to my computer/Itunes?
Thank you,
Jonathan Mink

I purchased the Bu Ray/Digital Copy of "Voyage of the Dawn Treader" today at Best Buy, but when attempt to install the digital copy, I get a message about 3 minutes into the download that says that the download has been interrupted, and to check available download in the store drop down menu in Itunes. Nothing there! The digital copy disc does not seem to play smoothly on my Imac, which may be the cause of the problem. What do I need to do to download the digital copy to my computer/Itunes?
Thank you,
Jonathan Mink

During sync I received a message that says an app failed to install

When syncing my ipod touch 4th generation an error message appeared on my ipod that said a particular app failed to install. Any suggestions?

- Delete the app from iTunes and redownload and sync. Maybe it got corrupted.
- Try downloading the app directly on the iPod.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

AIR app failed to install in ipad

Hi friends,
             I have developed AIR application using Flash Builder 4.6. Its working fine with emulator. When i tried to install it into my iPad, it shows the error "App failed to install". I have recreated the Provisioning file many times, but no luck. my iPad version is 6.0.1. Any one know about this issue? how to slove this? please help me.
Thanks

this is from provisioning profile
<key>Entitlements</key>
          <dict>
                    <key>application-identifier</key>
                    <string>XXXXXXXXXX.com.niran.*</string>
                    <key>get-task-allow</key>
                    <false/>
                    <key>keychain-access-groups</key>
                    <array>
                              <string>XXXXXXXXXX.*</string>
                    </array>
          </dict>
this is from my application
<id>com.niran.Main</id>
any mistake here?

Ios 6.1.2 apps failed to install

when i connect my iphone to it the pc after upgrading to ios 6.1.2
it says that alot of apps failed to instal
in addition when i click on the will install button (to make it no ttry to install) aand hit apply it resets and doesnt save my changes
my sisters iphone has the exact same problem on onther iphone and computer
please help !!!

Got the same issue, cannot sync previous purchased Apps, says Computer not Authorised, tried de-authorising and re-authorising, no joy. Can purchase and Sync new Apps ??? but cant get my old ones.... very frustrating

Best Buy PC App

So I downloaded the Bestbuy PC App only to find that it is TERRIBLE.
I was trying to buy Sims 3 World Adventures and I click on the download section on the BB website I was prompted to download the PC App. I did and the first thing I noticed is that it wanted to run every time Windows starts.
Next, I looked for the search button only to find that you can't search.
Once I actually found what I was looking for I couldn't find a way to use reward zone certificates for the purchase.
The Android app is better then this thing! Are you for real bestbuy??

Well you can have it not start every time windows starts, you can't use reward zone certificates because it is not like using bb.com to buy them and uses a third party download source so you can't use gift cards or certs, and there was a search button last time I saw it but I don't currently have it installed so I don't know for sure if that changed.
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

Creative Cloud management app failed to install, again, remedy, clue

It failed yet again today for me, but in a particular way, and thereby gave a clue at least of one probably unknown failure mode which I can pass on.
- I was trying to install the very latest Creative Cloud manager, which self-announced itself today 12 February 2014 when I tried to use it to check for updated applications.
- it downloaded and started to run, then failed with the very clever 'failed to install' small alert. A small alert for very small knowledge of the actual cause? Surely you can do better.
- I went on the forums and found all the times and ways this has caught up others before. I saw the 'rename OOBE folder' trick, and remembered that thus was the only thing that would actually fix the Creative Cloud manager one or more times before on my computers.
- thus I tried to rename OOBE after killing every Adobe-named app in the Windows 8.1 Task Manager, and failed -- due to some nameless program holding it open.
- I then stopped and restarted the machine.
- I thought a moment and realized I'd run another Adobe installer an hour or two before, to updated Premiere Elements 11 to the latest possible Adobe Camera Raw as its updater offered.
- thus instead of renaming OOBE, I ran the Adobe Creative Cloud manager updater when it offered again towards the end of booting up
- this time it succeeded, hence I believe that other Adobe ACR installer had been at fault, leaving files unclosed or otherwise locked within OOBE. That's the new clue to Adobe developers.
- If this hadn't succeeded, I'd have stopped and restarted the machine again, and then renamed C:\Program Files(x86)/Common/Adobe/OOBE.
I think this renaming is a lot better way to proceed (stop/start, adding possibly safe boot with no startup apps if OOBE remains locked to renaming when that method may be needed) than using the AdobeCreativeCloudCleanup tool as the troubleshooting page recomnmends.
The reason: this benighted cleanup tool does _not_ offer any way to remove Creatuive Cloud manager itself, even though support here suggests that it does. You can only choose variations which insist on uninstalling all your Adobe programs, CS6 included with Creative Cloud ones. I am not going to do that except at extreme duress. So far renaming OOBE and thus forcing Creative Cloud to recreate it has fixed every one of the blind, unspecific, and prevalent errors with Creative Cloud.
I think that much better work can be done on this Creative Cloud software, but I am constrained by a particular American folk tale told to children, which suggests 'If you don't have anything nice to say, then don't say anything.'
I can only say that respect will be gained not by talk, or telling a lot of complicated procedures to recover software that costs like an automobile.
Respect will only be gained by really involving yourself, learning, and then doing all of this correctly. That's what every respected software developer in the world does.

Jeff, thanks equally for coming back on this.
- I did begin the process on the page you linked.
- when I got to the step running the CC Cleaner tool, it offered me no option to remove the Creative Cloud Manager -- only to remove all my apps, which are largely CS6. This is counter to the suggestion that you can remove just the manager, and not welcome as you will understand.
- it was at this point that I recovered the procedure of just shifting OOBE out of play. When this wasn't possible due to invisibly held open folders or files, I realized the problem might have been due to the earlier Premiere 11 ACR update (you have to think a bit for reasons why it might want to do that...).
- Thus when I stopped and restarted to assure a clean reboot, I thought to just let the Creative Cloud Manager try again when it offered this.
- Without further intercession, this time the Creative Cloud Manager succeeded.
I would say that the move-OOBE-out-of-play to force recreate (or sometimes it has been move a certain file in OOBE) is a much preferred repair that has always worked for me in the numerous failures of Creative Cloud Manager over the last year. We don't really want to spend the hours and take the risk of removing all our Adobe CS and/or CC applications, plus adding all of their updates again, as you will also understand.
This points to a way Adobe could very much lower the agony of the Creative Cloud Manager, its updates and its crossed wires. I do appreciate the problem, though not why at your budget levels it hasn't had a definitive response. Some experience directing projects and having to take over offshore team management directly might suggest where you are finding the difficulty, at least.
In the mean time, why not put in place a recovery for failed Creative Cloud Manager activities including updates, which would simply and automatically do the task of accurately renaming the OOBE folder (for each attempt, no matter how many times it had been done before)j, then triggering a restart followed by reinstall and information recovery of the Creative Cloud Manager? It could be something like Microsoft's Fix-Its, for convenience, which would also leave open a doorway to reversal if somehow necessary.
I suggest you might lower the incidence of this genre of problems by a very large factor if you were to do so, replacing the presently procedure with its flaws for those employing Adobe software.
Anyway, I hope the suggestion leads in positive ways for your products, and wish your team a good day.

Apps fail to install during iPad restore from backup

I made a clean backup of my iPad2/iOS6, rebooted everything, then tried to restore from backup and there's a bunch of apps that failed to install. I've repeated this process 3x; every time it seems to be a different # of failed to install apps (3-80!!). I now have almost a full page of icons/folders with blank install bars under them.
Did anyone find a solution to this?!

Haven't tried setting up as new. I did the restore and then when itunes asked me, I selected the restore from a backup that was created yesterday. I'll try setup as new first and then restore from backup after? It's going to be a real pain if I have to start everything from scratch :(

Re: Best buy pc app error (digital download) please help

Yesterday, I also purchased the game FEAR 2 Project Origins Windows Digital Download. It's in my Digital Library and when I click Download Now, I'm getting a pop up asking for a folder to download it to. When I try to save it to *any* folder (existing or a new one I create on my PC), I get the following message: "Please try again to save to a different location." I can't seem to save it *anywhere.* I've never had this problem before with previous downloads from Best Buy.
Would appreciate help and direction. Thank you in advance!
Running Win 8.1 64 Bit

Hello jimschumer64,
While I’m happy to hear that you’ve never run into issues with Digital purchases from Best Buy, I’m sorry to see that may have changed with your purchase of F.E.A.R. 2 Project Origins! I appreciate the detail you’ve provided in regards to this issue and I’m happy to say that I’m quite familiar with what you’re experiencing. With that, this is generally pretty easy to fix!
I’ve contacted our Digital Operations team and they’ve performed some maintenance on this title. At your earliest convenience, please attempt to download and install your game again. If the issue persists, please let me know and I’ll be happy to help further.
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Best buy PC app fails to install.

Similar Messages

Maybe you are looking for