Beware of Verizon Home Fusion Service - DO NOT BUY
Warning! Warning! Warning!
Do not do business with Verizon
They will do everything possible to steal from you.
They are worse than the government. They are worse than the big banks. They are worse than the airlines.
Hidden fees? Check. Lies from store associates? Check. False advertising? Check.
The degree to which Verizon is able to rob its customers without government intervention or a class-action lawsuit is unbelievable.
If you make the mistake of signing up for a Home Fusion account, here is the agony you will suffer:
1) Unlike any other form of home internet, you will be locked into a 2-year contract. You will not be told about this. You will not be asked to sign any paperwork. You will just be locked into a contract and then threatened with a $350 fee if you try to cancel your service - even if you're dissatisfied with the quality of the internet connection.
2) Every month, you will be charged a hidden "$20 access fee" in addition to the fee you pay for your data. So if you think you're going to be paying $90 a month for internet, get ready for a rude surprise that you'll actually be paying $110 per month.
3) You will also be charged $15 for every GB you go over for your plan. Verizon of course is hoping that you will go over so they can slap you with feesor upgrade you to a more expensive plan.
4) You will be shown one price and then charged another. If you visit the website for Home Fusion or review the prices shown in marketing materials, you will see that 30GB plans are $120 per month. You will sign up for that plan, then receive your bill and discover that Verizon wants to charge you $185 a month instead. They will never tell you about this discrepancy, they will just start charging you whatever you want. Don't like the abuse? You can always cancel and Verizon will charge you a $350 cancellation fee.
You will be ripped off. You will be disrespected. You will be lied to.
For your own sake, please do not sign up for Verizon Home Fusion and if you can... do not sign up for any Verizon services. I am cancelling all of my plans because of the poor treatment I have received.
I've attached to this post the fake pricing that Verizon shows on their site. This is not the pricing they will actually charge you when you sign up. Buyer beware.
I'm sorry you are going through this. I hope you let Customer service know the cost is almost double what you were told.
This seems to be a common complaint with this type of service. I think it's a shock how much internet service we can consume. Most customers sign up for just a few GB and keep getting hit with big overage charges.
I use Cable internet and have a 300 GB "allowance", but they don't charge for overage. You would think that too much and we would never come close. But every month we are just about up to the max. With cable TV cut to the bone, we use Streaming players a lot and they use a lot of data.
You do have a contract you can view online. In "My Verizon" under "My Profile", choose Documents/receipts.
This lists your records and view in PDF provides the details.
I'm guessing they add equipment cost "rental" on every month . And then the crazy high taxes and FCC fees also.
Do they add "repeaters" inside also that they charge for monthly?
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Hi Experts ,
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please any one help me on this , how to solve this issue
points will be awarded for sure ...:)
Thank You very much in Advance ...
Neeru .Thanks a lot for ur fast response ....i tried with all options , and found the solution
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NB205 - very poor product and service, do not buy Toshiba!! Completely dead in 6 months
I am posting this to warn as many people as possible to avoid buying Toshiba in the future. Not only was the product faulty, which I can understand sometimes happens w mass production. But the service was completely unacceptable, which was the deciding factor for me.
1. My new Netbook NB-205/BL started intermittently shutting down for no reason (complete black screen, not even to blue screen). By the time I returned home from my trip it had stopped working altogether. The power light will come on, and the fan/hard disk will try to spin for a split second and then go silent and stop completely.
2. Upon calling tech support who walked me through a bunch of diagnostic attempts (removing and re-inserting battery, etc.), they concluded it was dead and I needed to send it in.
3. The only thing I really care about is my data as I had stored a bunch of invaluable photos and downloaded about $200 worth of Amazon MP3s since receiving the Toshiba NB205.
4. Tech support assured me they would back up the hard drive for me and ship either a fixed or new computer with all my data still intact. They asked me to register it w their warranty department and call them back so they could send me a shipping box to send it back in. I did all that and it's been >3 weeks and no box.
5. So today I called Tech Support again and the guy goes "Oh yes, you have shipped your computer in for a hard drive failure?". At which point I had to explain how A) it's not a hard drive failure B) I haven't shipped anything anywhere because I never got the box I was promised.
6. Then I proceed to ask him again if my data would be safe, to which he informs me it's Toshiba policy/practice not to back up data for customers. I found this to be unacceptable and then I didn't know who to trust so I asked for a supervisor.
7. This supervisor wasn't able to help me either as he further informed me that they will not back anything up for me AND that I had to pay for shipping AND pay an authorized Toshiba Repair Center to back my hard drive up.
8. I suggested what everyone who I've talked to has said: Toshiba could send me a new computer since they've diagnosed the old one as being dead. I could swap out the hard drives, or they could send me one without a hard drive. And I could send them back the dead NB205.
9. NO was the answer. Toshiba wouldn't do anything for me, because software issues are NOT under warranty. And backing up my hard drive is considered to be a software issue. I repeatedly told him that it's their defective hardware that is causing the need for data backup. But this went ignored and I was told they don't cover anything in this case.
I either had to lose my data or pay probably $100 for a Toshiba dealer to back up my data for me. Oh yeah, and there isn't one of those within 20 miles of me and I live in Silicon Valley!! Oh yes, and they want me to pay to ship them the dead computer.
10. I finally asked him how he would feel if he was the customer, and if he felt this was any way to treat Toshiba customers. He replied by saying they have a process, and this is the process!
Well the next time I and any of you are in our "process" of deciding which brand of technology to buy, I'm certainly not going to consider Toshiba anymore. This is the second chance I'm giving Toshiba after having a very poor laptop AND service experience in 2000. Well, it took me 9 years to give them another shot, and I'm never going to trust them again. I told myself "well, it's a high quality Japanese brand, one that commands a premium in price that people are willing to pay so it should be an excellent product. AND if things do go pooryly, Toshiba will stand behind their name."
I was SO wrong!!! Let this be a message to all people out there, as I did read these forums before buying my product, but the NB205 was so new it didn't have many posts.
Fool me once, shame on you. Fool me twice, shame on me! I'm done with you Toshiba, it's really too bad that you will not honor your brand with fair treatment of your customers.
Ming WuIt isn't that difficult to back up the data from the hard drive. You can easily do it yourself for about $20. http://www.datarecoverytutorial.com/recover-data-from-failed-laptop-notebook/
As for Toshiba backing up your data, ALL of the manufacturer's have that same policy. NONE of them will backup the data for you nor will they guarantee that your system will be returned with the existing data intact. This is spelled out in the Warranty documents and is fairly common knowledge amongst most computer users.
If the data was that important you should have been backing it up to USB flash drives, a usb external hard drive, or some other backup device on a daily basis just for this very reason. The fact that you failed to do so doesn't make it Toshiba's problem.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time. -
HP Officejet Pro 8600-a: Can't Fax after converting to Verizon Home Phone
Can anyone provide me with a solution?
My HP Officejet Pro 8600 All In One worked just perfectly prior to converting our home telephone from AT&T/Frontier to Verizon Home phone service.
Now, I can't send nor receive a fax. What I've read on the "net", it appears I will need to junk my HP OfficeJet Pro 8600 and buy a new unit compatible with Verizon Home phone service. It would be a shame to junk a unit that is not even 1 year old.
My hope is someone here has come across a solution!
Thank you for your help.Thank you all for your input.
Please understand I did not rush into making this Home Phone change to Verizon. I met with the same Verizon "agent" 3 separate days at 3 separate times. Together we went over point-by-point all of my requirements. We did cover faxing capabilities. Still I was sold a product that didn't fit my basic needs.
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Slow iPhone 4S speeds on Home Fusion Broadband
I've been using Home Fusion for about 4 weeks now and it's been great. However, I'm been experiencing a slow experience connected to the Home Fusion service over it's WIFI to my iPhone 4S. I typically receive about a 200 MS ping and 1-2 Mbps download and a 4 Mbps upload rate when checked on the Speedtest app. The down/up speeds don't bother me as much as the lengthy ping times. Is anyone seeing this issue?
The lengthy pings are causing slower downloads and a slower overall experience on the iPhone.
My other devices such as computers, iPad and Xbox connect fine with blazing speeds. I've also performed that test over a couple weeks with the same result.
Thanks.Creekman wrote:
From ookla speedtest.net
2.017 Mbps down
0.264 Mbps up
97 ping
Running 3 bars
I usually get this if I have at least 3 bars.
Is that on 3G or wifi? I don't have an iPhone yet but hoping to get the 4S soon, but I understand they can get either wifi or 3G & that wifi would likely be faster. I assume it would have a little icon telling which it is, sort of like I get either 3G or sometimes (including in the local Verizon store) 1X. Of course I guess if its wifi, it would depend on how fast that connection was. My home cable is usually just above 1mbps so I presume if I get wifi at home with the iPhone 4S it wouldn't be any faster & maybe somewhat slower than that. -
Sales rep in store pulled up the map and told me "Yes you are totally in a 4G service area." I knew I already had great connectivity thru my Jetpack but wanted the Home Fusion for at home. Installation was quick and easy, the installer was polite and courteous but did not tell me I had to purchase the insurance on the device less be responsible for any charges that occur if a tech has to come out and service it. Well, it worked for about 2 weeks and we had some storms roll thru our area and that was the end of my internet. After two painful calls to technical support and 2 trouble tickets submitted with no results I was very frustrated and upset. I felt that I had no other option but to have the tech come out and "fix" or "swap out" the antenna. Now keep in mind that there was no physical damage to the Home Fusion Antenna or Router, so I couldn't understand why the Home Fusion wouldn't work. Turns out the tech that came out to my house told me flat out that it shouldn't have ever been installed. The original tech I recall his name being Eddie, should have told me that the signal for the 4G Home Fusion was very weak and that the area that I am in is not quite a 4G Home Fusion area, it's on the brink and probably will be soon but for now it's shotty at best. However, I had to hear this from the tech that came out to replace the antenna, the antenna that there was nothing wrong with(per Levi). If the original tech Eddie would have leveled with me I would have opted to add the service later when we were completely in the coverage area. I still would have ordered the service, I would have continued to be a happy customer. Levi Bishop is the name of the second tech that came out to the house. He was very honest with me that Verizon was having a lot of issues with techs installing the equipment when they really shouldn't because of this issue, that Eddie is no longer with Verizon because of this.
I am at a loss because I do not feel that I should have been billed for a tech to come out to tell me the 4G isn't up and running quite yet for my area. I feel like I was taken advantage since your technicians are the ones who have this information at the time of install yet they don't share this very important piece of information with us and just do the install because that's what they are paid to do.Jloe,
As I have posted before, You, and others having issues with Verizon would be much better off if you complained to the FCC and FTC as well as your Senators and Congressmen. We, as individuals, have such small voices - use them where they might do the most good.
Also, don't assume that Verizon doesn't monitor these postings, they actively do & sometimes contact those that post complaints.
Sorry for your problems. GC -
Verizon support worst than Home Fusion...
I'm going to keep this a summery...
Purchased Home Fusion 3/20/13 asked if there were any known issues was told no issues.
May of 2013 , locked in contract service starts to act strange, getting outages in 5-15 minute blocks
Ticket turned in per Verizon for coverage, returned marginal coverage, no offer of help
Contacted Verizon for help, rep suggested replacing router, new router sent, now working
August 2013, service out again , contacted Verizon was told there would be a 150.00 fee because I did not take extended service.
I Explained it has not worked properly the whole time I owned it, no matter need to pay fee.
Dealing with poor service until December of 2013 service totally fails.
Check the router and cantenna appears to be working. I plug in a router through the other router, service working again.
Systems fails totally in March of 2014, start complaining on Facebook,they ask why I never used my warranty?
I ask, why did Verizon try to charge me and not offer me my warranty?
Verizon now wants to help me out, and it helps keep a log, they send me new cantenna
I install new cantenna, does not work call Verizon, get yelled at for installing my own equipment, not sure what else to do with it.
3/24/2014 Verizon sends out field rep, cannot get good service, verizon contacted, informed of marginal service area, I accept offer of contract termination.
No more contact from Verizon, I contact them, they say no record of this conversation or offer.
I upgrade phones hones to smart phones to back up home fusion, extra fee's for me,Verizon is ok with this
I Again inquire about status, software update in progress, no date of fix
I inquire about termination offer, again no records so they won't do anything
I Ask them to contact the field rep that was out the day of 3/24/2014 and they are telling me there is no way possible to identify who was at my house.
Verizon runs analysis on my account showing 13.79 gig used 2.2 on my cell phones. They state this is good service, I need to wait.
I state this shows service not working for roughly 5 days a month, but they say its good.
Waiting for a promised phone call from a manager to resolve this. Still have very unstable connection, constantly dropping, loosing down loads.
System needs to be constantly rebooted to keep it running.
Can not be used for school type testing because of dropped data.
Paying for extra data just to make up for all the multiple down loads needed when the systems acts up.
Contacted BBB hoping for some help.
Agents do not read log on Facebook, just go straight to the reboot. I have to ask every one of them to read the entire log before responding before we start or we need to start from square one.EXACTLYYYYYYYYYYYYYYYYYY! Starting March of this year, My bill has ESCALATED to the $1,000 mark and I'm FED up with their STEALING MY DATA. I have had the box TURNED OFF THIS BILLING CYCLE JUST TO SEE. June 16 was the first day. We had to go out of state so I made sure that Home Fusion box was OFF.. We returned the following night around 1130 pm and NINE GB of data was used on the 16th and we were NOT home AND THE BOX WAS TURNED OFF. THEY CANNOT EXPLAIN, WILL NOT REFUND, ETC.................. BeckyInEastLeroy
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I wanted to suspend my verizon service, but I couldn't. The web shows "the service is not available at this time. Try it later..." How can I address this problem??
Hi Shell126 - We certainly want you to be able to easily manage the account while so far from home! Have you tested a different web browser? Also try clearing the cookie and temporary internet files on your current browser. I am eager to help get this resolved!
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport -
Verizon please release a Home Fusion Data Usage Tracking Tool for customers
Just switched to Home Fusion. It works quickly but data usage has gone up dramatically. Why?
In the past, with my MiFi hotspot, I could use Verizon website tools to view usage per session to see when data was being used.
Verizon has no tools for customers to view usage during data sessions on their Home Fusion.
The only tool available is a worthless display of the "packets" used during the current session and the number of hours connected.
We cannot view past data sessions or a measure of mb or gb used for even the current session, let alone past sessions.
Verizon, please release an application that gives customers the ability to see when data is being used by their Home Fusion wireless connections!!!!
You will continue to receive complaints from customers on your forum and by phone if you don't give us the tools we need to see when data is being used at the very least.
My data usage has jumped up dramatically. The only help you'll give is for me to call Tier 2 support and have them list off my past data sessions and the amount of data used. Perhaps I'll call more regularly so they'll get annoyed and get an app for customers to see their data for themselves.
Your refusal to put detailed data usage in the hands of your customers makes me think forum complaints of your Home Fusion using data when all computers are off might be valid and suspect you may be trying to hide a problem with your data usage billing.
How can I dispute my data usage if you won't allow access to more than the total usage YOU claim I've used?
Make this customer tool a TOP PRIORITY. If I'd known data usage would jump and there'd be nothing to document the reason, I'd have cancelled within the 14 days. Wish I was quicker to investigate.EXACTLYYYYYYYYYYYYYYYYYY! Starting March of this year, My bill has ESCALATED to the $1,000 mark and I'm FED up with their STEALING MY DATA. I have had the box TURNED OFF THIS BILLING CYCLE JUST TO SEE. June 16 was the first day. We had to go out of state so I made sure that Home Fusion box was OFF.. We returned the following night around 1130 pm and NINE GB of data was used on the 16th and we were NOT home AND THE BOX WAS TURNED OFF. THEY CANNOT EXPLAIN, WILL NOT REFUND, ETC.................. BeckyInEastLeroy
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Home Phone Service via Verizon Wireless needs some SERIOUS rethinking!
Has anyone else signed up for home phone service over Verizon Wireless?
Here in LA, they offered a $19.99/month deal using the wireless service - a box provides the service, and you plug your home phone in. The service is adequate, but somebody forgot to think about how home phones work. I tried to get my billing set up through my bank, and after getting no notice for three weeks, I got a message in my email box that my bill was delinquent, and I owed a late fee. I had tried to set up the billing via My Verizon, but could never get a password to work. I finally got a phone number to call, and they sent me a new password via text message - to a home phone with no text capabilities. After hearing and seeing nothing for another two weeks, I called again, and they told me they'd sent the message. I had to remind them that this was a home phone - no texts. So they offered to send me a letter with a new password, within 7-10 ten days. It arrived two weeks later, and didn't work. Each of these phone calls took about an hour, and I still didn't have a connection.
I put the bills (now up to two delinquent cycles) on my credit card, just to bring thins current, and got one more password. This time I called BEFORE trying it, and with the assistance of a more determined tech, got an ID and password combination to work. I can now see my bill. I still don't know if the autopay will work, and I have no idea if there's any way to get a notice that the bill wasn't paid.
I cancelled my AT&T service because of its cost, but at least its billing worked. Verizon has some serious rethinking to do about how it's billing system works for home users. And they didn't lock me into billing hell for two years.
The topper is, today, I got a notice from Verizon that I've been delinquent in returning a refurbished instrument I never received, billed to a phone number I don't have. And of course there's no phone number to call to straighten it out.Hello KeyGroupGJ!
Wow, Im sorry for all the issues you have had with the Home Phone Connect service! I'd really like to assist you. You mentioned that there is no number to call to get this straightened out. No worries, there is no need to call us, since I can reach out to you. Please send me a direct message with your name, your mobile number, and a good contact number for you. I'll be happy to assist you!
Christina B
VZW Support
Follow us on Twitter @VZWSupport -
windows vista home premium service pack 2。error measage __（the windows installer service could not be accessed.this can occur if the windows installer is not correctly installed .contact your support personnel for assistance ）no error nurber
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What can be done when Cold Fusion 9 ODBC Services will not install?
What can be done when 64-bit Cold Fusion 9 ODBC Service will not install on a Windows Server 2008-R2 64-bit machine? Yes, most of the things in other discussions have been tried.
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I suspended my verizon service for last 3 months and it has been reconnected few days ago. But I want to re-suspend the service for 3 more months. As far as I know, I can suspend the service up to 180 days. How can I re-suspend the service? The web shows "the service is not available at this time" for every time i attempt to suspend the service. How can I resolve the issue?
I'm sorry you're having issues with suspending your line dyoung_lee. For each line of your account, you can only suspend your service for up to 180 days in a 365-day period. Have you suspended your before in the past year? Your line can remain suspended for up to 90 days.
KinquanaH_VZW
follow us on Twitter @vzwsupport -
I wanted to suspend my verizon service, but I couldn't. The web shows "the service is not available at this time. Try it later..." How can I address this problem??
Greyson_Roberts wrote:
Hey ChristinaB_VZW, I sent you a follow request I'm still the same person on the same account this is just my username for the forums on my line. I'm also GreyR16 but registered under my moms line by accident. The problem went away but now it says we have pending orders so the plan can't be changed. What does that mean? Is that maybe where we dropped moms insurance for the next billing a cycle and added data for my dad halfway through the month?
You have to wait until the billing cycle ends before making any more changes to the account. The dropped insurance is definitely an example of a "pending order". Depending on how the data plan was changed on your dad's line, it might also be a pending order. -
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