Bill reduction for all Vision users

it is well documented on this forum and even agreed by the BT techies on the phone, that Vision is suffering terribly since the upgrade, picture issues, sound issues, freezing and loss of service. BT are well aware of the issues and two months ago told me that it would be resolved promptly
Last week i rang the Indian techies again beacause of yet more Vision faults, this time to be told that they had no idea how long the BT Vision service would be compromised.
so come on BT, how much are you going to give to Us Vision users in compensation for a failing service?????
I think BT will lose customers from this and they rightly deserve to, they are very apathetic

Why wouild they give a bill reduction for all Vision users when only a small minority are affected?
I have had BT Vision for years and never had one problem and now on the new software it a great improvement over the old version.

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