Billing after an event has been cancelled

Hi all
One of our users created a business event and booked delegates for training. One of the delegates was then cancelled (Cancellation Reason: Late Cancellation which is charged using Billing).
Before she did the billing, however, she cancelled the course. When she then tried to do the billing, it says that no attendees can be found to be billed.
Is there anyway that we can still charge the late cancellation fee for this delegate?
Thanks
Liezl

Hi Liezl
Unfortunately , there is no way of charging them once you have cancelled the attendees for a particular course event. However, all you can do is book them again for that course and before cancelling them for the 2nd time , charge them with the fee. and once you have billed them, you can cancel them.
Reward points, if helpful.
Regards
Waz

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