Billing once service has been terminated

I have received a bill and been threatened with late charges if it is not paid for the period on 1 month from mid december 2014. I was out of contract from August 2014 and contacted EE to switch to them in mid november. The change over from BT was confirmed for mid December yet I have still received the BT bill for the period to mid January! The irony is that BT terminated my service from mid December and the broadband switch over was bungled and I am without Broadband. Has this addition billing and failure to provide seamless broadband switch happened to anyone else and how did you handle the cancellation of the additional bill?

Hi Medialtop,
Welcome and thanks for your post.
Sorry you're still receiving bills from us when you have switched your service to another provider. I'll need your details to sort things out from here.
Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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HT201274 how to erase iphone 4s after service has been terminated

how to erase iPhone 4s content after service has been terminated

Man I don't know what else you can do.
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Service has been cancelled

This has given me a headache….
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Fast forward 6 months, I realised I was still being charged for BT vision when I moved house, fair enough, rung the call centre “ yes sir I do apologise for this we will make sure this is rectified “
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Hi RjMaJay,
Did you contact the BT Care Team (Mods) as suggested in ChristopherP post?
ChristopherP is one of the BT Care Team (Mods)
If you haven't contacted the BT Care Team (Mods) then you can by clicking on the link below.
Contact BT Care Team
The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.
Once contacting them they will reply either by phone or email usually within 3 working days, however you will be given a tracking number immediately after sending the request. Please take note of this.
It may also be best to not ring the general helpdesk number once waiting for the BT Care Team to contact you, as it can sometimes confuse matters.
cheers
jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
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How to verify contract has been terminated

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Regards,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected] .
Rebecca Tu
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Billing once service has been terminated

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