Black screen with new xtreme x-fi h

please help just bought the new creative sound card i was using a old sound blaster card before. but my pc wont start black screen the two blue lights come on but thats it but as soon as i put me old card in it works
i have an xp 64 3800 with an cx80458ma motherboard i bought it about a year ago.
do you think i need to update and flash the bios. i just dont no to much about these things so please help otherwise i will be selling it on ebay
thank you all you are the best

need your help to find out if it is nackerd or not if so i can send it back cheers.

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