BlackBerry Desktop v6.1.0 B38 Won't install and hangs on Windows 7 64 bit

I'm new here and would be very grateful for your help.
When i try to install v6.1.0 B38 on my Windows 7 64 bit PC I have problems and it will not install.
It goes as far as telling me that it has installed and would i like to run it.
I then click yes and it attempts to start but just hangs on the grey BlackBerry splash screen and only a restart seems to stop it. Also when I hover the mouse over the logo it just shows the circular windows eggtimer cursor type thing.
I have tried quite a few things with no success and I'm really stuck here and was just wondering if anyone has the same problem and is there a fix for it? I'm at my wits end and ready to try anything.
My PC is in good working order with no other dodgy programs. I tried re installing C++ and that other program but it didn't help any. I'm extremely grateful for your help. As have tried uninstalling and reinstalling many times now.
Cheers
Paul

Hello -- sorry for the no reply...from what you posted, you'd pretty much tried everything...but here is a much more drastic set of steps you can try. For reference, I can attest that it can work just fine on Win7X64...so there must be something wrong that is causing it to fail in your situation, and we'll just have to figure out what it is. Nevertheless, here are my thoughts...
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users).
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM Desktop Software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that manually editing the registry and removing all keys related to Research In Motion, Puma, BlackBerry, etc. to be helpful. Sorry, but there's no way to give you any kind of list...
Others have reported the use of a registry cleansing tool to also be helpful
Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations
3) Get a fresh download of the RIM Desktop Software:
http://us.blackberry.com/apps-software/desktop/
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install the Desktop Software to your PC -- don't run it yet.
6) Install (also to your PC), the device OS package
7) Now run the Desktop Software and see if it is successful.
Hopefully that will get things going again. In the worst case scenarios, it's been reported here that completely rebuilding the Win7 OS from scratch can also work. But, again, each situation is different, so it's impossible to know anything 100%.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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