Blank first page on DHTML viewer in Crystal 2008

I have seen some threads regarding this issue but no real resolution.
We are using Crystal 2008 running in a Windows 2003 web server and IIS 6. With the base version of Crystal 2008 installed, everything worked fine when rendering reports in the DHTML viewer. As soon as we upgraded to Crystal 2008 SP2, all reports now show a blank first page.
If you page back and forth or do an export, the data on the first page are displayed.
Does anyone have any ideas what caused this and how to fix it other than uninstalling the service packs?

Let's back up a bit. How did you actually deploy the Crystal Reports 2008 .NET Runtime to your web server? Based on your last message it sounds like you use the original CD media? If so this is incorrect.
You mentioned you copied the crv.js from a cab file from the install media. This might account for your problems because you are using an old of out date .js file with newer engine components.
The way I always suggest to deploy to a web server is to use our server redist files. Below are a few of the files you could use. I've listed FP3.3, SP 3 and SP 2. I don't know what patch level you want to be at so the decision is up to you.
Service Pack 3, Fix Pack 3.3 Server Redist
https://smpdl.sap-ag.de/~sapidp/012002523100016807202010E/cr2008fp33_redist.zip
Service Pack 3 Server Redist
https://smpdl.sap-ag.de/~sapidp/012002523100007123592010E/cr2008sp3_redist.zip
Service Pack 2 Server Redist
https://smpdl.sap-ag.de/~sapidp/012002523100009159002009E/cr2008sp2_redistinstall.zip

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Blank first page

When I import an existing PDF (from a set of customer supplied PDFs) into the Designer I consistently get a blank first page that I am unable to get rid of. In the hierarchy view there is only one page showing. If I click on that page I go to the page with the controls on it (the second page). The page counter at the bottom shows 1/2 for the blank page and 2/2 for the page that the controls are on. I have tried dragging and cut/paste the controls to the top (blank) page. If I try to create a control on the blank page, it shows up on the Hierarchy tree under the the "topmostSubform level, between the Master Pages node and the Referenced Objects node - but the controls are invisible on the Body Pages design area.
It seems completely unrecognized in the environment, except by the page number counter.
This does not happen on all PDF's - I tried a similar one from another source and it imported fine.
So 2 questions -
1. What would be wrong with the customer PDF original that would cause this problem?
2. How do I get rid of the blank page?

I also had this problem after converting some existing pdfs into Livecycle Designer 7.1. I tried the same conversion in v7.0, and it didn't do this, so I suspect an undocumented feature may have crept into version 7.1. ;)
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My clue was the fact that when I was on that page and clicked down towards the very bottom, the size in the bottom status line showed 8.5in X 11.014in.
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Exception Details: System.Runtime.InteropServices.COMException: Access denied Error in File UNKNOWN.RPT:
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An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
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Hello,
This sounds like a postback issue. Does your application handle postback by putting the report in session?
There is a [sample|http://devlibrary.businessobjects.com/BusinessObjectsXIR2SP2/en/en/CrystalReports_dotNET_SDK/crsdk_samples_aspx/data/crsdk_net_tutorials_115_en.zip] to look at on our website. It was created with Crystal Reports XI R2 and Visual Studio .NET but the code will be the same.
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Private crReportDocument As ReportDocument
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I have a subreport in my report footer that displays a chart. The detail section is suppressed in the main report. For some reason the chart displays on the second page of the report and the first page is blank except for the report header and page footer. In the section expert the 'new page after' box is checked and grayed out so I can't remove the check to see if that solves the problem. I've never been particularly skilled in regards to reporting and in addition it's been quite a few months since I've even worked on a report. I'm using Crystal XI. Can anyone provide suggestions on where I might look to solve this problem.

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Blank First Page in Sub Report

Hi,
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Thanks.
Reena

Is it possible that there is a group in the subreport and you have Keep Group Together set in the Group Options?
Fuskie
Who would bet the group data is larger than what fits on a single page and Crystal reacts to that by pushing the whole thing to the second page...

Blank first page of pdf

Diadem 2012
I've had a recurring issue which I've l lived with for quite a while and have not been able to narrow down what causes it.
Sometimes a report exported as a PDF has a blank page 1 (missing what should be on page 1 - I only see a black border outline when opening the PDF) and from page 2 on looks normal. Originally the reports were created from a template TDR. After we upgraded to Diadem 2012 I rewrote the report code to dynamically create each report from scratch and the problem happened using both methods. I run this code on different computers and using a variety of source files and I haven't been able to figure out a pattern.
All the reports are being automatically generated so I don't have a TDR to compare to the PDF.
For example, today I generated an Attribute, a dirty and a clean report. Page 1 of the attribute report was blank, but the dirty and clean reports look fine. Page 1 for all 3 reports is a page containing the serial numbers which were used to generate the rest of the report. If there are enough serial numbers to require more than one page, the second page prints fine.
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James
I feel for you, this looks like a hard one to narrow down to a solution. I have made automatically generating reports to PDF as well.
It does sound some initialization code is not being ran consistently. With my limitations of can't see code, and really do not have the time if did have code. But I can offer some tips used to trouble shoot similar issues.
1) As far as comparing the tdr to PDF. You can add right before the PDF is made, a command to save the tdr file. That will allow you to verify that the PDF output command is not the issue. It will also allow code to be developed to detect it missing, and log it.
2) Once you have a TDR of the first page not happening, you can develop code to look at the report objects to check that the first page has values in it.
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If some examples of the above are helpful. Just let me know.
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I have an SSRS 2008R2 report that displays a blank page in Report Manager but not in the PDF export. I have tried all of the online solutions I have seen but still haven't found the cause. About my setup is I have one rectangle overlapping
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Hi ironryan77,
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http://social.technet.microsoft.com/Forums/en-US/a3633629-74dd-437d-bec9-131285f83f35/report-viewer-shows-blank-page-but-the-blank-page-is-skipped-when-exported-to-pdf?forum=sqlreportingservices
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== This happened ==
Every time Firefox opened
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This might be caused by a recent Flash 11.3 update.
See:
*https://support.mozilla.org/kb/flash-113-doesnt-load-video-firefox
*https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
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Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
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*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Websites+look+wrong

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Please don't double-post. http://forums.sun.com/thread.jspa?threadID=5430733&tstart=0
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Blank first page on DHTML viewer in Crystal 2008

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