Blazeds unexpected error encountered in message borker servlet

java.lang.IllegalStateException: getAttribute: Session already invalidated
at org.apache.catalina.session.StandardSession.getAttribute(StandardSession.java:1011)
at org.apache.catalina.session.StandardSessionFacade.getAttribute(StandardSessionFacade.java :109)
at flex.messaging.HttpFlexSession.getFlexSession(HttpFlexSession.java:230)
at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:257)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.ja va:175)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.jboss.web.tomcat.tc5.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:156)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Htt p11BaseProtocol.java:664)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
at java.lang.Thread.run(Thread.java:619)

This bug has been fixed in 902 version. For a workaround,take a look at Bug report #1852734.

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         at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:896)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:612)
         at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
         at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1166)
         at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
         at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
         at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
         at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
         at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
         at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2496)
         at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1892)
         at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:536)
         at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:424)
         at OA.jspService(_OA.java:212)
         at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
         at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
         at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
         at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
         at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
         at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
         at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
         at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
         at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
         at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
         at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
         at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
         at OA.jspService(_OA.java:221)
         at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
         at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
         at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
         at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
         at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
         at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
         at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
         at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
         at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
         at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
         at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
         at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
         at OA.jspService(_OA.java:221)
         at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
         at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
         at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
         at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
         at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
         at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
         at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
         at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
         at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:610)
         at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
         at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870)
         at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451)
         at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:299)
         at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:187)
         at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
         at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
         at java.lang.Thread.run(Thread.java:595)
    ## Detail 0 ##
    java.lang.NullPointerException
         at oracle.apps.fnd.framework.navigate.webui.OAHomePageCO.processRequest(OAHomePageCO.java:143)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:596)
         at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
         at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1166)
         at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
         at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
         at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
         at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
         at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
         at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2496)
         at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1892)
         at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:536)
         at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:424)
         at OA.jspService(_OA.java:212)
         at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
         at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
         at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
         at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
         at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
         at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
         at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
         at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
         at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
         at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
         at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
         at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
         at OA.jspService(_OA.java:221)
         at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
         at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
         at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
         at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
         at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
         at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
         at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
         at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
         at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
         at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
         at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
         at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
         at OA.jspService(_OA.java:221)
         at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
         at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
         at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
         at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
         at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
         at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
         at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
         at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
         at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:610)
         at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
         at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870)
         at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451)
         at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:299)
         at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:187)
         at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
         at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
         at java.lang.Thread.run(Thread.java:595)
    java.lang.NullPointerException
         at oracle.apps.fnd.framework.navigate.webui.OAHomePageCO.processRequest(OAHomePageCO.java:143)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:596)
         at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
         at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1166)
         at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
         at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
         at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
         at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
         at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
         at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
         at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2496)
         at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1892)
         at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:536)
         at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:424)
         at OA.jspService(_OA.java:212)
         at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
         at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
         at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
         at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
         at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
         at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
         at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
         at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
         at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
         at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
         at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
         at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
         at OA.jspService(_OA.java:221)
         at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
         at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
         at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
         at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
         at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
         at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
         at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
         at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
         at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
         at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
         at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
         at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
         at OA.jspService(_OA.java:221)
         at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
         at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
         at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
         at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
         at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
         at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
         at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
         at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
         at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:610)
         at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
         at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870)
         at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451)
         at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:299)
         at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:187)
         at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
         at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
         at java.lang.Thread.run(Thread.java:595)
    Logout
    Copyright (c) 2006, Oracle. All rights reserved.

    Thanks for the responses!
    I think we've isolated the problem to 3 invalid packages - PORTAL.WPG_SESSION_PRIVATE, PORTAL.WWERR_API_ERROR_UI, PORTAL.WWSEC_OID. These, of course, are needed to establish a portal session and log in, which is probably the source of the servlet error.
    At this point, I am feeling pretty dead in the water. I have tried to recompile these, but the error I get is meaningless: PLS-00801: internal error [pkg_read_hex:ran out]. I have opened an SR with Oracle, run the Portal Diagnostics tool and pretty much come up empty.
    Does anyone know how I might be able to extract just these 3 packages (or just the Oracle Portal packages) from another portal instance or from a backup? Unfortunately, our last good full backup is a bit older than I expected (long story) and would result in significant lost work if we restored the entire schema.
    Thanks again!

  • Unexpected error when accessing OCS Files

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    ***User Comments Below:
    ***End Of User Comments
    ***Error Details Included Below:
    *User:     null
    *Host:     <omitted out>
    *Date:     Tue Jul 27 08:12:12 GMT+08:00 2004
    *Exception: 20
    *Stack trace:
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    at oracle.jdbc.driver.OracleStatement.doExecuteQuery(OracleStatement.java:2311)
    at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:2554)
    at oracle.jdbc.driver.OraclePreparedStatement.executeUpdate(OraclePreparedStatement.java:452)
    at oracle.jdbc.driver.OraclePreparedStatement.executeQuery(OraclePreparedStatement.java:382)
    at oracle.ifs.server.S_LibrarySession.executeQuery(S_LibrarySession.java:16063)
    at oracle.ifs.server.S_LibraryObjectSelector.selectObjects(S_LibraryObjectSelector.java:310)
    at oracle.ifs.server.S_Selector.getItems(S_Selector.java:382)
    at oracle.ifs.common.CachedSelectorCollection.resolveNow(CachedSelectorCollection.java:219)
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    at oracle.ifs.common.CachedCollection.getItems(CachedCollection.java:195)
    at oracle.ifs.server.S_LibrarySession.registerCollection(S_LibrarySession.java:6603)
    at oracle.ifs.server.S_LibrarySession.<init>(S_LibrarySession.java:2320)
    at java.lang.reflect.Constructor.newInstance(Native Method)
    at oracle.ifs.server.S_LibraryService.constructSession(S_LibraryService.java:3159)
    at oracle.ifs.server.S_LibraryService.connect(S_LibraryService.java:2946)
    at oracle.ifs.beans.LibraryService.connect(LibraryService.java:1077)
    at oracle.ifs.adk.uix.utils.SessionUtils.createLibrarySession(SessionUtils.java:98)
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    at oracle.ifs.adk.uix.servlet.session.SharedIfsUixSession.<init>(SharedIfsUixSession.java:79)
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    at oracle.ifs.adk.uix.servlet.session.SessionList.createNewSession(SessionList.java:261)
    at oracle.ifs.adk.uix.servlet.session.SessionList.getSession(SessionList.java:106)
    at oracle.ifs.adk.uix.servlet.session.SessionManager.login(SessionManager.java:158)
    at oracle.ifs.adk.uix.servlet.HttpAuthManager.loginInternal(HttpAuthManager.java:621)
    at oracle.ifs.adk.uix.servlet.HttpAuthManager.loginFromSso(HttpAuthManager.java:816)
    at oracle.ifs.adk.uix.servlet.HttpAuthManager.getIfsUixSessionFromRequest(HttpAuthManager.java:488)
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    at javax.servlet.http.HttpServlet.service(HttpServlet.java:336)
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    at oracle.security.jazn.oc4j.JAZNFilter.doFilter(JAZNFilter.java:284)
    at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:539)
    at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:285)
    at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:771)
    at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:170)
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    Friday, October 4, 2013 05:55 AM
    Duration: 81 minutes 28 seconds
    Rebekah:
    Welcome to AppleCare chat support. Please give me a moment to look over your information.
    Rebekah:
    Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
    Rebekah:
    Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
    SAMIA:
    Sure, it's 8L8395UY2C5
    SAMIA:
    My problem is with iTunes.
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    Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
    SAMIA:
    I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
    SAMIA:
    I don't have a problem with iPod.
    SAMIA:
    Just iTunes
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    No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
    Rebekah:
    Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
    SAMIA:
    This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
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    Thanks for that info!
    SAMIA:
    Pleasure!
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    What version of Windows (XP, Vista, 7) do you have?
    SAMIA:
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    SAMIA:
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    Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
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    SAMIA:
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    SAMIA:
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    SAMIA:
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    SAMIA:
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    SAMIA:
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    SAMIA:
    That's when I received the message that I sent you earlier.
    SAMIA:
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    I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Rebekah:
    First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
    SAMIA:
    Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
    SAMIA:
    I closed all applications
    SAMIA:
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    The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
    Rebekah:
    So no worries! We have the right article!
    Rebekah:
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    SAMIA:
    I thought so after doing a little exploration.
    SAMIA:
    done
    Rebekah:
    Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
    Rebekah:
    After the uninstallation is complete, we don't want to restart your computer if you're prompted.
    SAMIA:
    Done
    Rebekah:
    Then if you see other iTunes entries on the list, we'll want to remove them the same way.
    Rebekah:
    Then we will remove all instances of Apple Software Update the same way you removed iTunes.
    SAMIA:
    Okay, but do I have to remoce iCloud as well?
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    Rebekah, I received the same error message again when uninstalling
    Rebekah:
    We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
    Rebekah:
    How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
    SAMIA:
    I am unable to uninstall iTunes either
    SAMIA:
    Stopped completely
    SAMIA:
    I treied clicking Repair
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    Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
    SAMIA:
    I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
    Rebekah:
    This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
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    Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
    Rebekah:
    Awesome! I'm glad that worked!
    Rebekah:
    To be sure I am on the same page, what was the last component we uninstalled?
    SAMIA:
    iTunes
    SAMIA:
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    That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
    SAMIA:
    Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
    Rebekah:
    The second one is Apple Mobile Device Support.
    Rebekah:
    The Application Support will be the last component we uninstall.
    SAMIA:
    Thanks! I'm on it.
    SAMIA:
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    Rebekah:
    Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
    SAMIA:
    There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
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    Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
    SAMIA:
    No
    SAMIA:
    Since I removed it
    Rebekah:
    Oh, perfect! If it was removed, we should be set!
    Rebekah:
    We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
    Rebekah:
    That should allow you to download iTunes!
    SAMIA:
    Shall I downloaad the latest vesion?
    Rebekah:
    You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
    SAMIA:
    Okay, thanks Rebekah!
    Rebekah:
    You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
    SAMIA:
    Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
    Rebekah:
    You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
    Rebekah:
    I hope you have a lovely day!
    Rebekah:
    It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
    SAMIA:
    Will do, thanks.

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