Blue Screen. Your explorer set top is not authorized for use.

07/25/14Your explorer set top is not authorized for use.  Please call 1-800-266-2278.  Calling doesn't work, I select tech support (#1) and the phone does not recognize it.  The blue screen with the words explorer set top is not authorized for use has come on the screen quite a few times in the last 3 months, but the TV seems to correct itself.  But today it doesn't.

Hi lyraele, reviewing your account I am seeing poor upstream signal issues that are likely causing your video issues.  Please follow JayInAlg instructions and I will private message you to schedule a technician if you are still having issues.
Thank you

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    interface Ethernet0/2
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    interface Ethernet0/4
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    mtu External 1500
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    ip verify reverse-path interface External
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    crypto ipsec ikev2 ipsec-proposal DES
    protocol esp encryption des
    protocol esp integrity sha-1 md5
    crypto ipsec ikev2 ipsec-proposal 3DES
    protocol esp encryption 3des
    protocol esp integrity sha-1 md5
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    protocol esp encryption aes-192
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    protocol esp encryption aes-256
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    crypto ipsec security-association pmtu-aging infinite
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    prf sha
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    prf sha
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    integrity sha
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    prf sha
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      inspect sunrpc
      inspect xdmcp
      inspect sip 
      inspect netbios
      inspect tftp
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    privilege cmd level 3 mode exec command failover
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    privilege cmd level 3 mode exec command packet-tracer
    privilege show level 5 mode exec command import
    privilege show level 5 mode exec command running-config
    privilege show level 3 mode exec command reload
    privilege show level 3 mode exec command mode
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    privilege show level 3 mode exec command asp
    privilege show level 3 mode exec command cpu
    privilege show level 3 mode exec command interface
    privilege show level 3 mode exec command clock
    privilege show level 3 mode exec command dns-hosts
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    privilege show level 3 mode exec command logging
    privilege show level 3 mode exec command vlan
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    privilege show level 3 mode exec command failover
    privilege show level 3 mode exec command asdm
    privilege show level 3 mode exec command arp
    privilege show level 3 mode exec command ipv6
    privilege show level 3 mode exec command route
    privilege show level 3 mode exec command ospf
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    privilege show level 3 mode configure command route
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    Cryptochecksum:41a021a28f73c647a2f550ba932bed1a
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    Ingo

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    Ingo

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