AnyConnect error " User not authorized for AnyConnect Client access, contact your administrator"

Question

Hi everyone,
it's probably just me but I have tried real hard to get a simple AnyConnect setup working in a lab environment on my ASA 5505 at home, without luck. When I connect with the AnyConnect client I get the error message "User not authorized for AnyConnect Client access, contact your administrator". I have searched for this error and tried some of the few solutions out there, but to no avail. I also updated the ASA from 8.4.4(1) to 9.1(1) and ASDM from 6.4(9) to 7.1(1) but still the same problem. The setup of the ASA is straight forward, directly connected to the Internet with a 10.0.1.0 / 24 subnet on the inside and an address pool of 10.0.2.0 / 24 to assign to the VPN clients. Please note that due to ISP restrictions, I'm using port 44455 instead of 443. I had AnyConnect working with the SSL portal, but IKEv2 IPsec is giving me a headache. I have stripped down certificate authentication which I had running before just to eliminate this as a potential cause of the issue. When running debugging, I do not get any error messages - the handshake completes successfully and the local authentication works fine as well.
Please find the current config and debugging output below. I appreciate any pointers as to what might be wrong here.
: Saved
ASA Version 9.1(1)
hostname ASA
domain-name ingo.local
enable password ... encrypted
xlate per-session deny tcp any4 any4
xlate per-session deny tcp any4 any6
xlate per-session deny tcp any6 any4
xlate per-session deny tcp any6 any6
xlate per-session deny udp any4 any4 eq domain
xlate per-session deny udp any4 any6 eq domain
xlate per-session deny udp any6 any4 eq domain
xlate per-session deny udp any6 any6 eq domain
passwd ... encrypted
names
name 10.0.1.0 LAN-10-0-1-x
dns-guard
ip local pool VPNPool 10.0.2.1-10.0.2.10 mask 255.255.255.0
interface Ethernet0/0
switchport access vlan 2
interface Ethernet0/1
interface Ethernet0/2
interface Ethernet0/3
interface Ethernet0/4
interface Ethernet0/5
interface Ethernet0/6
interface Ethernet0/7
interface Vlan1
nameif Internal
security-level 100
ip address 10.0.1.254 255.255.255.0
interface Vlan2
nameif External
security-level 0
ip address dhcp setroute
regex BlockFacebook "facebook.com"
banner login This is a monitored system. Unauthorized access is prohibited.
boot system disk0:/asa911-k8.bin
ftp mode passive
clock timezone PST -8
clock summer-time PDT recurring
dns domain-lookup Internal
dns domain-lookup External
dns server-group DefaultDNS
name-server 10.0.1.11
name-server 75.153.176.1
name-server 75.153.176.9
domain-name ingo.local
object network obj_any
subnet 0.0.0.0 0.0.0.0
object network LAN-10-0-1-x
subnet 10.0.1.0 255.255.255.0
object network Company-IP1
host xxx.xxx.xxx.xxx
object network Company-IP2
host xxx.xxx.xxx.xxx
object network HYPER-V-DUAL-IP
range 10.0.1.1 10.0.1.2
object network LAN-10-0-1-X
access-list 100 extended permit tcp any4 object HYPER-V-DUAL-IP eq 3389 inactive
access-list 100 extended permit tcp object Company-IP1 object HYPER-V-DUAL-IP eq 3389
access-list 100 extended permit tcp object Company-IP2 object HYPER-V-DUAL-IP eq 3389 
tcp-map Normalizer
  check-retransmission
  checksum-verification
no pager
logging enable
logging timestamp
logging list Threats message 106023
logging list Threats message 106100
logging list Threats message 106015
logging list Threats message 106021
logging list Threats message 401004
logging buffered errors
logging trap Threats
logging asdm debugging
logging device-id hostname
logging host Internal 10.0.1.11 format emblem
logging ftp-bufferwrap
logging ftp-server 10.0.1.11 / asa *****
logging permit-hostdown
mtu Internal 1500
mtu External 1500
ip verify reverse-path interface Internal
ip verify reverse-path interface External
icmp unreachable rate-limit 1 burst-size 1
icmp deny any echo External
asdm image disk0:/asdm-711.bin
no asdm history enable
arp timeout 14400
no arp permit-nonconnected
object network obj_any
nat (Internal,External) dynamic interface
object network LAN-10-0-1-x
nat (Internal,External) dynamic interface
object network HYPER-V-DUAL-IP
nat (Internal,External) static interface service tcp 3389 3389
access-group 100 in interface External
timeout xlate 3:00:00
timeout pat-xlate 0:00:30
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
timeout floating-conn 0:00:00
dynamic-access-policy-record DfltAccessPolicy
aaa-server radius protocol radius
aaa-server radius (Internal) host 10.0.1.11
key *****
radius-common-pw *****
user-identity default-domain LOCAL
aaa authentication ssh console radius LOCAL
http server enable
http LAN-10-0-1-x 255.255.255.0 Internal
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart
crypto ipsec ikev2 ipsec-proposal DES
protocol esp encryption des
protocol esp integrity sha-1 md5
crypto ipsec ikev2 ipsec-proposal 3DES
protocol esp encryption 3des
protocol esp integrity sha-1 md5
crypto ipsec ikev2 ipsec-proposal AES
protocol esp encryption aes
protocol esp integrity sha-1 md5
crypto ipsec ikev2 ipsec-proposal AES192
protocol esp encryption aes-192
protocol esp integrity sha-1 md5
crypto ipsec ikev2 ipsec-proposal AES256
protocol esp encryption aes-256
protocol esp integrity sha-1 md5
crypto ipsec security-association pmtu-aging infinite
crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set ikev2 ipsec-proposal AES256 AES192 AES 3DES DES
crypto map External_map 65535 ipsec-isakmp dynamic SYSTEM_DEFAULT_CRYPTO_MAP
crypto map External_map interface External
crypto ca trustpoint srv01_trustpoint
enrollment terminal
crl configure
crypto ca trustpoint asa_cert_trustpoint
keypair asa_cert_trustpoint
crl configure
crypto ca trustpoint LOCAL-CA-SERVER
keypair LOCAL-CA-SERVER
crl configure
crypto ca trustpool policy
crypto ca server
cdp-url http://.../+CSCOCA+/asa_ca.crl:44435
issuer-name CN=...
database path disk0:/LOCAL_CA_SERVER/
smtp from-address ...
publish-crl External 44436
crypto ca certificate chain srv01_trustpoint
certificate <output omitted>
  quit
crypto ca certificate chain asa_cert_trustpoint
certificate <output omitted>
  quit
crypto ca certificate chain LOCAL-CA-SERVER
certificate <output omitted>
  quit
crypto ikev2 policy 1
encryption aes-256
integrity sha
group 5 2
prf sha
lifetime seconds 86400
crypto ikev2 policy 10
encryption aes-192
integrity sha
group 5 2
prf sha
lifetime seconds 86400
crypto ikev2 policy 20
encryption aes
integrity sha
group 5 2
prf sha
lifetime seconds 86400
crypto ikev2 policy 30
encryption 3des
integrity sha
group 5 2
prf sha
lifetime seconds 86400
crypto ikev2 policy 40
encryption des
integrity sha
group 5 2
prf sha
lifetime seconds 86400
crypto ikev2 enable External client-services port 44455
crypto ikev2 remote-access trustpoint asa_cert_trustpoint
telnet timeout 5
ssh LAN-10-0-1-x 255.255.255.0 Internal
ssh xxx.xxx.xxx.xxx 255.255.255.255 External
ssh xxx.xxx.xxx.xxx 255.255.255.255 External
ssh timeout 5
ssh version 2
console timeout 0
no vpn-addr-assign aaa
no ipv6-vpn-addr-assign aaa
no ipv6-vpn-addr-assign local
dhcpd dns 75.153.176.9 75.153.176.1
dhcpd domain ingo.local
dhcpd option 3 ip 10.0.1.254
dhcpd address 10.0.1.50-10.0.1.81 Internal
dhcpd enable Internal
threat-detection basic-threat
threat-detection scanning-threat shun except ip-address LAN-10-0-1-x 255.255.255.0
threat-detection statistics access-list
threat-detection statistics tcp-intercept rate-interval 30 burst-rate 400 average-rate 200
dynamic-filter use-database
dynamic-filter enable interface Internal
dynamic-filter enable interface External
dynamic-filter drop blacklist interface Internal
dynamic-filter drop blacklist interface External
ntp server 128.233.3.101 source External
ntp server 128.233.3.100 source External prefer
ntp server 204.152.184.72 source External
ntp server 192.6.38.127 source External
ssl encryption aes256-sha1 aes128-sha1 3des-sha1
ssl trust-point asa_cert_trustpoint External
webvpn
port 44433
enable External
dtls port 44433
anyconnect image disk0:/anyconnect-win-3.1.02026-k9.pkg 1
anyconnect profiles profile1 disk0:/profile1.xml
anyconnect enable
smart-tunnel list SmartTunnelList1 mstsc mstsc.exe platform windows
smart-tunnel list SmartTunnelList1 putty putty.exe platform windows
group-policy DfltGrpPolicy attributes
vpn-tunnel-protocol ikev1 ikev2 l2tp-ipsec ssl-client ssl-clientless
webvpn
  anyconnect profiles value profile1 type user
username write.ingo password ... encrypted
username ingo password ... encrypted privilege 15
username tom.tucker password ... encrypted
class-map TCP
match port tcp range 1 65535
class-map type regex match-any BlockFacebook
match regex BlockFacebook
class-map type inspect http match-all BlockDomains
match request header host regex class BlockFacebook
class-map inspection_default
match default-inspection-traffic
policy-map type inspect dns preset_dns_map
parameters
  message-length maximum client auto
  message-length maximum 1500
  id-randomization
policy-map TCP
class TCP
  set connection conn-max 1000 embryonic-conn-max 1000 per-client-max 250 per-client-embryonic-max 250
  set connection timeout dcd
  set connection advanced-options Normalizer
  set connection decrement-ttl
policy-map type inspect http HTTP
parameters
  protocol-violation action drop-connection log
class BlockDomains
policy-map global_policy
class inspection_default
  inspect ftp
  inspect h323 h225
  inspect h323 ras
  inspect rsh
  inspect rtsp
  inspect esmtp
  inspect sqlnet
  inspect skinny 
  inspect sunrpc
  inspect xdmcp
  inspect sip 
  inspect netbios
  inspect tftp
  inspect ip-options
  inspect dns preset_dns_map dynamic-filter-snoop
  inspect http HTTP
service-policy global_policy global
service-policy TCP interface External
smtp-server 199.185.220.249
privilege cmd level 3 mode exec command perfmon
privilege cmd level 3 mode exec command ping
privilege cmd level 3 mode exec command who
privilege cmd level 3 mode exec command logging
privilege cmd level 3 mode exec command failover
privilege cmd level 3 mode exec command vpn-sessiondb
privilege cmd level 3 mode exec command packet-tracer
privilege show level 5 mode exec command import
privilege show level 5 mode exec command running-config
privilege show level 3 mode exec command reload
privilege show level 3 mode exec command mode
privilege show level 3 mode exec command firewall
privilege show level 3 mode exec command asp
privilege show level 3 mode exec command cpu
privilege show level 3 mode exec command interface
privilege show level 3 mode exec command clock
privilege show level 3 mode exec command dns-hosts
privilege show level 3 mode exec command access-list
privilege show level 3 mode exec command logging
privilege show level 3 mode exec command vlan
privilege show level 3 mode exec command ip
privilege show level 3 mode exec command failover
privilege show level 3 mode exec command asdm
privilege show level 3 mode exec command arp
privilege show level 3 mode exec command ipv6
privilege show level 3 mode exec command route
privilege show level 3 mode exec command ospf
privilege show level 3 mode exec command aaa-server
privilege show level 3 mode exec command aaa
privilege show level 3 mode exec command eigrp
privilege show level 3 mode exec command crypto
privilege show level 3 mode exec command ssh
privilege show level 3 mode exec command vpn-sessiondb
privilege show level 3 mode exec command vpnclient
privilege show level 3 mode exec command vpn
privilege show level 3 mode exec command dhcpd
privilege show level 3 mode exec command blocks
privilege show level 3 mode exec command wccp
privilege show level 3 mode exec command dynamic-filter
privilege show level 3 mode exec command webvpn
privilege show level 3 mode exec command service-policy
privilege show level 3 mode exec command module
privilege show level 3 mode exec command uauth
privilege show level 3 mode exec command compression
privilege show level 3 mode configure command interface
privilege show level 3 mode configure command clock
privilege show level 3 mode configure command access-list
privilege show level 3 mode configure command logging
privilege show level 3 mode configure command ip
privilege show level 3 mode configure command failover
privilege show level 5 mode configure command asdm
privilege show level 3 mode configure command arp
privilege show level 3 mode configure command route
privilege show level 3 mode configure command aaa-server
privilege show level 3 mode configure command aaa
privilege show level 3 mode configure command crypto
privilege show level 3 mode configure command ssh
privilege show level 3 mode configure command dhcpd
privilege show level 5 mode configure command privilege
privilege clear level 3 mode exec command dns-hosts
privilege clear level 3 mode exec command logging
privilege clear level 3 mode exec command arp
privilege clear level 3 mode exec command aaa-server
privilege clear level 3 mode exec command crypto
privilege clear level 3 mode exec command dynamic-filter
privilege cmd level 3 mode configure command failover
privilege clear level 3 mode configure command logging
privilege clear level 3 mode configure command arp
privilege clear level 3 mode configure command crypto
privilege clear level 3 mode configure command aaa-server
prompt hostname context
no call-home reporting anonymous
call-home
profile CiscoTAC-1
  no active
  destination address http https://tools.cisco.com/its/service/oddce/services/DDCEService
  destination address email [email protected]
  destination transport-method http
  subscribe-to-alert-group diagnostic
  subscribe-to-alert-group environment
  subscribe-to-alert-group inventory periodic monthly
  subscribe-to-alert-group configuration periodic monthly
  subscribe-to-alert-group telemetry periodic daily
Cryptochecksum:41a021a28f73c647a2f550ba932bed1a
: end
Many thanks,
Ingo

Answer 1

Hi Jose,
here is what I got now:
ASA(config)# sh run | begin tunnel-group
tunnel-group DefaultWEBVPNGroup general-attributes
address-pool VPNPool
authorization-required
and DAP debugging still the same:
ASA(config)# DAP_TRACE: DAP_open: CDC45080
DAP_TRACE: Username: tom.tucker, aaa.cisco.grouppolicy = DfltGrpPolicy
DAP_TRACE: Username: tom.tucker, aaa.cisco.username = tom.tucker
DAP_TRACE: Username: tom.tucker, aaa.cisco.username1 = tom.tucker
DAP_TRACE: Username: tom.tucker, aaa.cisco.username2 =
DAP_TRACE: Username: tom.tucker, aaa.cisco.tunnelgroup = DefaultWEBVPNGroup
DAP_TRACE: Username: tom.tucker, DAP_add_SCEP: scep required = [FALSE]
DAP_TRACE: Username: tom.tucker, DAP_add_AC:
endpoint.anyconnect.clientversion="3.1.02026";
endpoint.anyconnect.platform="win";
DAP_TRACE: Username: tom.tucker, dap_aggregate_attr: rec_count = 1
DAP_TRACE: Username: tom.tucker, Selected DAPs: DfltAccessPolicy
DAP_TRACE: Username: tom.tucker, DAP_close: CDC45080
Unfortunately, it still doesn't work. Hmmm.. maybe a wipe of the config and starting from scratch can help?
Thanks,
Ingo