BMC Remedy ticket generation and view its status in OIM using Web Service

Hi All,
I want to Integrate and on-board Remedy system (BMC) with the Oracle Identity Manager (OIM) for my client. It has a standard way for external applications to exchange Remedy ticket data with the Remedy system. Remedy system picks up information from the external interface database table for inbound Remedy tickets and direct it to the appropriate Remedy forms and workflow. (In short it raises tickets for provisioning / deprovisioning / error processing for Target System like ACF2 etc).
Use Cases:
*1.* Visibility of Ticket Status
The status of a Remedy ticket could be viewed by the user by clicking on Remedy Resource object instance found from the "My Resources" link after logging into OIM. Typically the user form should be visible.
Visibility of Ticket Status (Alternative)
The scope of customization of the "My Resources" link to add e.g. "My Tickets" which would show all the Remedy tickets that OIM has raised for the user.
*2.* Web Services
The Remedy application would notify OIM when the status of a ticket is changed within the Remedy System boundary. Ideally a web service hosted by the security team would get called by the Remedy Application and OIM would be updated by the service
This is an urgent requirement and your feedback would be very valuable and highly appreciated. I am looking forward for a solution for both the use cases but the priority is on 2nd use case i.e the web service part using SPML.
Regards,
Sourish

Duplicate:https://social.technet.microsoft.com/Forums/en-US/796fad9e-9f69-40f0-98aa-2816793fc38c/bmc-remedy-integration-with-scorch-and-ad?forum=sco3pip
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Similar Messages

Can I cancel mail job from SOST queue and make its status to be error or red

Do you have any idea to cancel mail job from SOST queue and make its status to be error or red (msgno = 806) by using coding ??

veekwall wrote:
Hi,
I recently (over this past summer) updated my phone and plan with Verizon. I'm from Pittsburgh, Pennsylvania, and I got the phone in Pittsburgh. It is a Droid Eris and very nice. I got it and a month later I moved to Olympia, Washington for school. Since moving there, I have hardly been able to use it. The service is terrible and its been impossible to keep in touch with my family, I wasn't even able to call them over Thanksgiving. I'm also having to pay extra money so I can use the internet on my phone, but I can't even access the internet let alone make phone calls. It's really frustrating. I can't use my phone to keep in touch with everyone in Pittsburgh-and if I am ever in trouble I wouldn't be able to call for help, which makes me really nervous. Is there a way I can cancel my 2yr contract? Yes. Just visit a Verizon store, or dial *611 from your phone and let them know you would like to cancel your account. Would I have to pay a fee-and how much would that cost? Yes, Verizon no longer waives ETFs due to moving to an area without service, so you will probably have to pay an Early Termination Fee. Since you have a smartphone, it will probably be $350 less $10 for each month of service you have completed. The Customer Service rep you contact about cancelling will be able to tell you the exact amount. Would I have to go to the Verizon store I bought the phone from to do this or would I have to do this in Washington-where I am now living and having the problems? You can do it over the phone, or at a corporate Verizon store. Help!
-Victoria

BMC Remedy ticketing tool

Hi All,
Can any one of you please send me the documents(ppt,links,anything) about BMC remedy(ticketing tool) ?
Thanks,
Sajith

Hi;
Is this product related wiht Oracle? By the way please check below links, part Documentation
http://www.bmc.com/products/product-listing/53035210-143801-2527.html
Regard
Helios

HT1535 I own an iPhone4, an iPod 3rd generation and an iPad 2. I use the same iTunes library but unfortunately synced iPad with a different computer before syncing to my own. Do I risk losing the films/apps I've downloaded onto my iPad if I sync with my i

I don't want to sync what is on my iPod to my iPad. (I have a 32gb iPod but only 16gb on iPad. The iPod I use mostly for music.) I can't seem to add the films I have downloaded onto iPad to iTunes. If I could do that, I could erase them from iPad to create more storage.
This is intensely confusing, sorry.

Question.....
"I own an iPhone4, an iPod 3rd generation and an iPad 2. I use the same iTunes library but unfortunately synced iPad with a different computer before syncing to my own. Do I risk losing the films/apps I've downloaded onto my iPad if I sync with my iPod?"
Answer.....
Yes you will lose the films that you downloaded to the iPad when you sync with your own iTunes unless you transfer the purchases into your own iTunes library. Were these movies that you purchased? If so, you might be able to download them again for free. Do you have multiple computers that you sync from or is this someone else's purchased content?
You can select whatever you want to sync to all of your devices in iTunes, you do not have to sync the same content to all device.
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
iOS: Syncing with iTunes - Support - Apple

I have Iphone 4 and its lock from at&t, but my contract is getting over in short time. And no longer i want to use this service. So after contract gets over its my right to get factory unlock my iphone 4. so help me

I have Iphone 4 and its lock from at&t, but my contract is getting over in short time. And no longer i want to use this service. So after contract gets over its my right to get factory unlock my iphone 4.

jatpri1730 wrote:
I have Iphone 4 and its lock from at&t, but my contract is getting over in short time. And no longer i want to use this service. So after contract gets over its my right to get factory unlock my iphone 4.
Unfortunately, AT&T does not provide unlocking.
Stedman

How to use call back and user session id based conversation with web service in weblogic 6.1 sp2 ?????????

Hi, every one:
Here's my question of my day - >>>
I am using weblogic 6.1 SP2 right now - running on Unix and Win 2K, and
I got a web service up and running called Price Update web service through
which user can pick up a price and push a deal to another web service
called: deal service, the deal service will take the user deal and book the
deal ( sending a JMS message to a Queue, a MD will pick up and do the work,
then send the confirmation to another JMS Queue ), then the confirmation
will be picked up and sent to another web service , called: User Deal
Confirmation Service, here's the question:
1. Since the client application is only allowed to see its own confirmed
deals, how I can make the confirmed deal encrypted based on a server
generated key or the session id that client application provides
2. Now, I have 3 webservices: update, deal and confirm, each of them has a
client.jar file available - from the client application point of view, do I
need all these 3 client.jar, or I just need one of them ?????
3. How can I use web service call back in wls 6.1 sp2 ?????? - in the 7.0
beta, you can do this easily in the workshop, in the second question above,
I think I need some how relate the confirmation to the client conversation
id ??
thanks a lot for the input, have a nice day.
regards,
mark.

Any comments ?
mark
"markhu" <[email protected]> wrote in message
news:[email protected]..
Hi, every one:
Here's my question of my day - >>>
I am using weblogic 6.1 SP2 right now - running on Unix and Win 2K,and
I got a web service up and running called Price Update web service through
which user can pick up a price and push a deal to another web service
called: deal service, the deal service will take the user deal and bookthe
deal ( sending a JMS message to a Queue, a MD will pick up and do thework,
then send the confirmation to another JMS Queue ), then the confirmation
will be picked up and sent to another web service , called: User Deal
Confirmation Service, here's the question:
1. Since the client application is only allowed to see its own confirmed
deals, how I can make the confirmed deal encrypted based on a server
generated key or the session id that client application provides
2. Now, I have 3 webservices: update, deal and confirm, each of them has a
client.jar file available - from the client application point of view, doI
need all these 3 client.jar, or I just need one of them ?????
3. How can I use web service call back in wls 6.1 sp2 ?????? - in the 7.0
beta, you can do this easily in the workshop, in the second questionabove,
I think I need some how relate the confirmation to the client conversation
id ??
thanks a lot for the input, have a nice day.
regards,
mark.

1. Is your service multi-tenant? Can an enterprise manage their users and data independent of other enterprises using their service or is your service more like a consumer service Do you support any sort of enterprise identity? If so, do you support SAM

1. Is your service multi-tenant? Can an enterprise manage their users and data independent of other enterprises using their service is your service more like a consumer service ?
2. Do you support any sort of enterprise identity? If so, do you support SAML, openID or user provisioning APIs?
3. What level of audit logging do you perform? All read/write of data? Do you support ability for customers to view only their activity logs?
4. What level of penetration testing do you perform? Is it done by 3rd parties? How often are these tests performed?

1. Is your service multi-tenant? Can an enterprise manage their users and data independent of other enterprises using their service is your service more like a consumer service ?
2. Do you support any sort of enterprise identity? If so, do you support SAML, openID or user provisioning APIs?
3. What level of audit logging do you perform? All read/write of data? Do you support ability for customers to view only their activity logs?
4. What level of penetration testing do you perform? Is it done by 3rd parties? How often are these tests performed?

Using web services with flash cs3 and actionscript 3.0

Hi,
I want to use web services under flash cs 3 and by using as
3.0.
It was possible with as 2.0 to do it easily thanks to the
webservice Connector.
But I can't find how to use web services under flash and as
3.0.
I thought web services took part of the many improvements
flash cs 3.0 contain, but obviously it does not:(
Can anybody help me to use webservices with flash cs 3 and as
3.0?
Thanks in advance,
Pascal

Dark Armor, You mentioned the book Adobe Flash CS4 Professional Classroom in a Book, which I have. I could not find anything in there. Did you mean to say Actionscript 3.0 for Adobe Flash CS4 Professional? I do have that book and it looks like there is information there. Just wanting to make sure that you meant what you said. Thanks!

How to create a Sales Lead and Sales Lead Contact using Web Services

Hi,
I am working on integration of sales lead with third party application. I want to create a sales lead and sales lead contact using web services.
The question is What WSDLs should I use to create Sales Lead and sales lead Contact? And What are the required parameters to pass to that WSDL?
Please let me know if any information required.
Thanks and Regards,
Jason

Hi,
Sample soap messages for creating Sales Lead ::
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:typ="http://xmlns.oracle.com/apps/marketing/leadMgmt/leads/leadService/types/" xmlns:lead="http://xmlns.oracle.com/oracle/apps/marketing/leadMgmt/leads/leadService/" xmlns:lead1="http://xmlns.oracle.com/apps/marketing/leadMgmt/leads/leadService/" xmlns:not="http://xmlns.oracle.com/apps/crmCommon/notes/noteService" xmlns:not1="http://xmlns.oracle.com/apps/crmCommon/notes/flex/noteDff/">
   <soapenv:Header/>
   <soapenv:Body>
      <typ:createSalesLead>
         <typ:salesLead>
            <lead:Name>Lead Created For Migrration Test4</lead:Name>
            <lead:Rating_c>A</lead:Rating_c>
         </typ:salesLead>
      </typ:createSalesLead>
   </soapenv:Body>
</soapenv:Envelope>
Sample soap messages for creating Opportunity ::
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:typ="http://xmlns.oracle.com/apps/sales/opptyMgmt/opportunities/opportunityService/types/" xmlns:opp="http://xmlns.oracle.com/apps/sales/opptyMgmt/opportunities/opportunityService/" xmlns:rev="http://xmlns.oracle.com/apps/sales/opptyMgmt/revenues/revenueService/" xmlns:not="http://xmlns.oracle.com/apps/crmCommon/notes/noteService" xmlns:not1="http://xmlns.oracle.com/apps/crmCommon/notes/flex/noteDff/" xmlns:rev1="http://xmlns.oracle.com/oracle/apps/sales/opptyMgmt/revenues/revenueService/" xmlns:act="http://xmlns.oracle.com/apps/crmCommon/activities/activitiesService/">
   <soapenv:Header/>
   <soapenv:Body>
      <typ:createOpportunity>
         <typ:opportunity>
            <opp:Name>Test Opportunity</opp:Name>
         </typ:opportunity>
      </typ:createOpportunity>
   </soapenv:Body>
</soapenv:Envelope>
Please revert if you have any clarifications.
Best Regards,
Mohd Sabeer

Query for job status using Web Services in BODI

Hello,
I am starting a Batch job in DI using Web Services, getting the following response from DI:
Code:
<soapenv:Envelope
    xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"
    xmlns:xsd="http://www.w3.org/2001/XMLSchema"
    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <soapenv:Body>
        <BatchJobResponse>
            <pid>704</pid>
            <cid>26</cid>
        </BatchJobResponse>
    </soapenv:Body>
</soapenv:Envelope>
How can I know the status of the started job?
How can I know if the job execution finished with success or not?
I did not find in WSDL file any method to query for job or service status...
Thank you in advance,
Adrian Mitrica

Did you ever get this figured out? I am having exactly the same problem in code generated by VS, with the BAPIRET2 structure.
Any help you could provide would be greatly appreciated.
Thanks!
Leighton Wingerd
Adirondack Solutions, Inc.
[email protected]

Sending and receiving values using web services vi

hi trying to receive values values using the webservices vi 's, but im facing same conversion errors. im sending my project and an image of the problem can anyone help me on this?
Attachments:
TZID.zip ‏21 KB
labviewscrn.JPG ‏126 KB

Hi,
Here is a global tutorial about Web Services :
http://zone.ni.com/devzone/cda/tut/p/id/7350
There are exemples at the end of the document : webservicesdemo.zip
Please check the instruction for using web services given in the Readme.doc, it could be the source of your problem.
Also, mind that you need the same language for you labVIEW version than the one used to create the Web service VIs.
Regards,
Rémi M.
National Instruments France
#adMrkt{text-align: center;font-size:11px; font-weight: bold;} #adMrkt a {text-decoration: none;} #adMrkt a:hover{font-size: 9px;} #adMrkt a span{display: none;} #adMrkt a:hover span{display: block;}
>> Les présentations NIDays 2010 déjà disponibles au téléchargement !

Q: General : When will you use Web Service as opposed to just Servlet and/or EJB?

Hi,
I don't know if this is an appropriate question to ask for this class as it's not
workshop
specific. I was wondering how will I decide when it is appropriate to use a web
service as opposed to say servlet or an EJB for my application? What is a good
rationale to use?
Thanks,
Sadhana

Hi Adam,
Thanks a lot for giving such a lucid explanation of my vague question!
I understand now the difference between when to use EJBs/Servlets/Web Services.
Thanks again!
Sadhana
"Adam FitzGerald" <[email protected]> wrote:
>
Hi Sadhana,
Web service versus Servlet versus EJB. Which one to use? That is a very
good question.
EJBs should be the core desription and processing of your business rules.
They generally
have good performance, are easy to integrate into your security set up but
they require
access using the RMI-IIOP protocol. This means that generally EJBs are not
accessible
outside of your firewall and their clients have to be written in Java (other
enterprise
objects or applets or GUI applications).
Servlets often form a web-based front end to EJBs. They also have good performance,
integrate into security and only require HTTP access. This means they are
accessible
outside your firewall and any client with a HTTP or web API can call on
them, however,
there is no standard contract or rules for this type of interaction so you
will need
provide direct input into development of the client.
Web services are also accessible via HTTP and so can be accessed from outside
your
firewall. In fact, Web services internally within Workshop and WebLogic
actually
operate by using servlets and EJBs but the main advantage is that the mechanism/contract
for interacting with the web service is a well defined standard (WSDL) and
can actually
be registered or retreived dynamically (UDDI). Since web service standards
are open,
most popular programming languages already provide client APIs to interact
with them
thus freeing the web service developer from direct interaction with the
client developer
and letting the client be developed on any platform. The penalty for this
openness
is a small performance hit (XML translation) and a slowly maturing security
model.
So in summary, use EJBs for business operations that have Java clients within
your
enterprise, use servlets to provide web style access to your business operations
(like web pages) and use web services to enable automated clients that can
be written
on any platform either inside or outside your enterprise (firewall). In
fact, it
is common to write the EJB first and then to expose some parts of it outside
of your
enterprise by writing a web service wrapper (maybe using the EJB controls
that we
saw in class).
I hope this helps.
Adam
"Sadhana Jain" <[email protected]> wrote:
Hi,
I don't know if this is an appropriate question to ask for this class as
it's not
workshop
specific. I was wondering how will I decide when it is appropriate to use
a web
service as opposed to say servlet or an EJB for my application? What is
a good
rationale to use?
Thanks,
Sadhana

I have a ipad2, ipad3, and iPod touch that had location service working and now none of them can use location service. I have tried so many recommended tweaks but none have helped. So frustrating! Can anyone help ?

I have a ipad2, ipad3, and iPod touch that had location service working and now none of them can use location service. I have tried so many recommended tweaks but none have helped. So frustrating! Can anyone help ? Wifi only devices

Sounds like it's hardware issue. The iPhone warranty is based in the original country of purchase. Since it was bought in Korea you will need to ship the phone to someone you know in Korea to be taken in and then they will have to ship it back to you. The cost of shipping will be at your expense.

How to integrate Microsoft and SAP using Web Services?

Hi All
How to integrate Microsoft and SAP using Web Services? If any one has document please send it to me. My id is [email protected]... Please
Help me
Best Regards
Ravi Shankar

Hi Ravi,
This is for Customizing Email and Other Web Services.
Create addresses
The address maintenance of R/3 users is carried out either via the R/3 User Maintenance (Transaction SU01) or the Private office settings (Transaction SO12):
Address --> Other communication...
Selection of the required communication service.
Enter address.
Copy or save.
b) Configuration of SAPconnect (Transaction SCOT)
Set communication method
4.0 + 4.5: Goto --> Customizing --> Communication methods
as of 4.6: Settings --> Communication methods
Set the method of the required communication service to the value 'SAPCONNECT' and save the setting.
Customized the same for Internet mailing.
C) If you want to Transfer Table Structure Values from SAP R/3 to Web Services then
       1. Create BAPI and Transfer whichever things you want.(Note: The Structure
           of BAPI should be similar to Web Structure (Datatypes).
       2. Create a BDC and Schedule it in the Background.
Hope it helps you, Awaiting for the Reward Points.
Thanks
Subrato Chowdhury

In Pages document, how do I search for word and view its frequency and page numbers in a sidebar?

I have a long document and I want to be able to search for certain key words and phrases, and then see how many times they appear in the document and exactly where. How do I conduct this sort of search and viewing? In the past, in Pages and Word, I've been able to view my "finds" in a sidebar but I can't figure out how to activate that service anymore.
Thanks!

Here is a word frequency concordance Automator Service that works in both versions of Pages. It does not present a page number reference. It is by descending count, and alphabetically, within the repetitive counts as shown in the image here. In any document, you select the text to process, then Menu > Application Name > Services > Frequency. The Service will open TextEdit with the n-pages of scrollable results. It is 16 pt Helvetica Neue for legibility.
Here is the code:
on run {input, parameters}
     try
          set mySelection to input as text
          set formatted_result to concordance(mySelection)
          if formatted_result is not null then
               set textHeading to "Word Frequency List"
               tell application "TextEdit"
               activate
                     set NewDoc to make new document with properties {name:"Concordance"}
                     make new paragraph at beginning of text of NewDoc with data textHeading & return
                     make new paragraph at end of text of NewDoc with data formatted_result
                     tell text of NewDoc
                           set font to "Helvetica Neue"
                           set size to 16
                           set color of paragraph 1 to {0, 0, 65535}
                     end tell
                    end tell
          else
                    display dialog with title ¬
                     "No input selected" with icon stop ¬
                      giving up after 15
          end if
     on error errmsg number errnum
                display alert ¬
                           "AppleScript Error" message errmsg & "[" & errnum & "]" as critical ¬
                              giving up after 30
     end try
     return input
end run
on concordance(mySelection)
-- Use Ruby to count word frequency and alphabetically sort words
    set rb to ¬
    "selected = String.new\nfreqs = Hash.new(0)\nselected = ARGV.join(' ').gsub(/[,.]/, \"\")\n
     words = selected.split(/[^\\w-]+/)\nwords.each { |word| freqs[word] += 1 }\n
     freqs_sorted = freqs.sort do |a,b|\n\t
     a.last == b.last ? a.first <=> b.first : b.last <=> a.last\nend\n
     freqs_sorted.each { |k,v| printf \"[ %8s ]          %s\", v, k }"
    do shell script "/usr/bin/ruby -e " & rb's quoted form & space & mySelection's quoted form
end concordance
Launch /Applications/Automator and choose New Document, then click the Service icon, and then select the Choose button.
On the left, you will have a list of Libraries from which to choose workflow items. Find Library > Utilities. In the adjacent column, locate the Run Applescript workflow. Click on it, then drag and drop it in the large workflow window to your right.
At the top, you can select Service receives text in any application. Leave Output replaces selected text unchecked.
In your Run AppleScript workflow window, you will see AppleScript boilerplate. Click on it and press command+A, then backspace to delete this content. Copy and paste the above code into this Run AppleScript workflow window. Press the Run button in Automator's upper right corner. If (and it should) a TextEdit window pops up, you are good, and you want to press File > Save. A dialog box will pop-up where you can name your Service. I called my Frequency, you may wish to call it something else. Once you have save it, you can exit Automator. Services are deposited in yourlogin directory/Library/Services.
If you have a Pages document open with text, either select it, or command+a to select the entire document. Now, you select your Service via Pages > Services > Frequency. This will now pop-up a new TextEdit document with the results. If you want to save this new document, you must use option+File to Save as...

BMC Remedy ticket generation and view its status in OIM using Web Service

Similar Messages

Maybe you are looking for