BO XI 3.1 sp2 - Crystal PrintControl.cab download issue

I installed SP2 in our development environment this week and we've found an issue in our testing.
When trying to print a Crystal Report, the system wants to download a new version of the Crystal ActiveX control. The user then gets an error that "Windows has blocked this software because it cannot verify the publisher". We did not have this problem prior to installing SP2. This error appears when the ActiveX print control is selected in preferences. The PDF control works fine, but our users prefer the ActiveX control because it prints the report directly and they don't have to download a file and then print it.
Has anyone else experienced this? Is there a work-around available?
Thanks!
-Dell

Does anyone have any thoughts on this? Our security folks won't let us open IE up to load unsigned ActiveX controls.
Thanks!
-Dell

Similar Messages

For PrintControl.cab in crystal reports 2008 How can i configure Web.config in VS2005

hi, Now i am using crystal report 2008 evalution with VS2005. In my ASP.net Application Viewiing reports using Crystalreportviewer PrintMode=ActiveX (not in PDF).If i am trying to print using Printcontrol.cab..in the client machine the activeX control is not installing in client. Its works good with crystal report bundle with 2005. with crystal report 2008 its not working. I want to know how i configuer web.config and others. Help me Pls.
Instead of these code
<configSections>
<sectionGroup name="businessObjects">
 <sectionGroup name="crystalReports">
 <section name="printControl" type="System.Configuration.NameValueSectionHandler, System, Version=1.0.3300.0, Culture=neutral, PublicKeyToken=b77a5c561934e089, Custom=null" />
 </sectionGroup>
</sectionGroup>
</configSections>
<businessObjects>
<crystalReports>
 <printControl>
 <add key="url" value="http://myserver/PrintControl.cab" />
 </printControl>
</crystalReports>
</businessObjects>
new version=??? Publictokenkey=?????
Thank u in advance

The workstation machine needs to be logged in as someone with administrative access.

Cannot download PrintControl.cab for Crystal Report Basic (VS2008)

Our legacy ASP.NET application uses Crystal Report Basic (from Visual Studio 2008), and it can't download PrintControl.cab from address : http://resources.businessobjects.com/support/downloads/microsoft/vs_2008/printcontrol.cab
Is there any new address to download PrintControl.cab ?
I also experienced this problem last year (PrintControl for Crystal Report for Visual Studio 2008), but the new address of PrintControl.cab is not working now.
Please help.

Hi Paulus,
Yes they killed that server so we are working on finding a new URL to link to....
Don

How deploy printcontrol.cab to all clients?

Can someone tell me how to deploy "PrintControl.cab" to all of our clients?
Right now, to print from BO XIR2 we have to log into each PC as Administrator, print a report and allow the ActiveX control to download and then install. I would like to automatically deploy this IE Add On to all of our clients via ScriptLogic or DA or sometihng of that nature. I can't figure out how to get it deployed without requiring Admin Rights. Perhaps a change to our Group Policy? (I am a programmer not an Admin, so I am a little clueless how to do this.)
Any advice is much appreciated!

Hi Shayne,
You could try doing it manually by placing the cab file on a network share and getting the users to install it. May work, but they will need to have permissions to install ActiveX controls. You'll also have to relax IE settings so that ActiveX controls can be installed.
As Ludec indicated you can also ask your IT guys to push it out. Microsoft has a lot of info on how to do this by granting special permissions when they log in, scripts will run to install the control and grant permissions for those users to use them. They can create a MSI installer with this CAB file and push it out to every user and also granting permissions for the user to ahve access to it.
Another option may be if the files are installed is to use REGEDT32. This version of Registry Editor allows you to set permissions on all keys and components installed. Look for the print control and see if changing the default permissions works. You'll likely need Admin rights to change them so it may mean going to every PC to configure but may be a start.
Our IT people do push out updates and other programs all the time so it is very possible to do. They can also lock configuration settings for various programs the same way, like Setting the default settings for IE and granting special permissions on activeX controls.
You'll have to do more research on Microsofts site on how to do all of this or if you know an IT guy or can hire an IT guy to do this for you is also an option.
Thank you
Don

XI R2 To 3.1 Sp2 migration and report format issues

Hello,
is there a way to fix or troubleshoot report format issues after migrating to 3.1?
We have a heavy report that the format (the way the report looks) is very important. In crytal Reports 2008 sp2 the format is OK.
But from BOE CMC or from url reporting the report format have problems.
Thank you
Edited by: RUHVER BARENGI on May 18, 2010 9:47 AM
Edited by: RUHVER BARENGI on May 18, 2010 9:48 AM

Hi Ruhver,
Crystal Report documents are heavily dependant on the printer driver for formatting. If you design the report using a specific default driver than it will be dependant on that printer driver for formatting. When you publish it to Enterprise, the same printer driver may not exist so the report will be re-formated to fit the default driver on the server, or if no driver exists, it will use an internal method to format the report.
Try this as a test.
1) Open your report in the CR 2008 designer.
2) Click on the File/Page Setup.
3) Select the "No Printer" option. This tells the report to use this internal method to format the report
4) Save this document as "Title - No Printer"
5) Export it to Enterprise
6) Test this report again. Formatting should be identical in BOE vs CR.
Keep in mind that when you change the driver in step 3, the report in the designer will re-format. You may need to tweak the report again in order for the formatting to be as desired.
Test this out and if you require further assistance with this, I would suggest opening a message. This is a common issue and a support engineer could likely help you with this pretty easily.
Hope this helps,
Jb

Crystal Server 2008 authentication issue

I have installed Crystal Server 2008 v1 on Windows Server 2008 64 bit, IIS 7 using AD authentication (not SSO).
IIS has been configured to accept anonymous connections. If I run .net Infoview on the server it is fine, but as soon as I connect from a client I can authenticate and log onto Infoview, but within Infoview I am continually prompted by Windows to authenticate to the server and I cannot run any reports - nothing I put in there works.
I have been running BOE XI on Server 2003 32 bit without any such issues at all.
Could comeone pls point me in the right direction
Thanks
Garth

solved issue by activating anonymous authentication on default web site and propogating down to all the web sites under the default site...

Crystal Report Printing - A4 Issue

Hello Experts,
One of our customers use third party rental add-on with SAP B1. The add-on has cyrstal reports files. All these reports are set to letter size by default in report page setup. Client does not to print in A4 .
When the user clicks on Print Preview / Print Icon on rental order the , the report loads, but when sent to Printer for printing it becomes A4 (It should be letter).
The rental reports works fine on the SAP Server, meaning when sent to printer it goes as Letter size which is what we want but this does not happen at Client's machine's.
Also , i have an add-on running on my local machine and the reports prints in letter size with out any issue. I have been searching online regarding this issue but i haven't found any solution.
Can any one advise me on this issue. Is there any setting that i can do in crystal or printer ?

Is the default page size for the client's printer set at Letter or A4?

Crystal report layout printing issue

Hi Experts
I have a bit of an urgent issue which I can't seem to solve.
I have created a print spec using crystal reports 2008 sp3. I am trying to print it using an epsom dot matrix printer which is brand new. When I print from crystal reports itself, I have managed to get it printing perfectly. However, as soon as I run it through SAP, the orientation either goes out or it only prints 3/4 of the width of the page and to much as far as the being goes...
There are other print specs which have been created using pld which print fine.
Does anyone know the solution to this issue?

Hi,
To print Crystal report correctly on dot matrix printer is really a challenge for B1. You have to try everything possible to make it happen. Try search the forum first. There are quite a few discussions about it. However, solution is rare.
Thanks,
Gordon

Crystal Reports for Eclipse issues running under Oracle Jdeveloper.

I am having issues trying to get a small application that I developed in eclipse that uses Crystal Reports to work with Oracle's JDeveloper OC4J embedded server. I can run the application fine and when I try to view a report I get a partial report rendering and then get the following exception: 2006-10-03 06:55:38.778 NOTIFICATION J2EE JSP0008 Unable to dispatch JSP Page : java.lang.IllegalStateException: Writer already retrieved at com.evermind.server.http.EvermindHttpServletResponse.getOutputStream(EvermindHttpServletResponse.java:882) at com.evermind.server.http.EvermindHttpServletResponse.getJspOutputStream(EvermindHttpServletResponse.java:877) at com.evermind.server.http.EvermindJSPWriter.initServletOut(EvermindJSPWriter.java:480) at com.evermind.server.http.EvermindJSPWriter.writeOut(EvermindJSPWriter.java:492) at com.evermind.server.http.EvermindJSPWriter.jspflush(EvermindJSPWriter.java:391) at com.evermind.server.http.EvermindJSPWriter.close(EvermindJSPWriter.java:361) at oracle.jsp.runtime.OracleJspRuntime.extraHandlePCFinally(OracleJspRuntime.java:1574) at sample20_reports._MartyRpt_2d_viewer._jspService(_MartyRpt_2d_viewer.java:143) at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:60) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:416) at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478) at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:719) at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:376) at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870) at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451) at com.evermind.server.http.HttpRequestHandler.serveOneRequest(HttpRequestHandler.java:218) at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:119) at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:112) at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260) at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303) at java.lang.Thread.run(Thread.java:595) Does anyone have any idea of what is causing this? I really need help fixing this issue. Any help would be much appreciated.Marty 

I agree with Rob that it is likely the OutputStream object throwing the error. Another option is to try the following code for your viewer code: // ****** BEGIN CONNECT CRYSTALREPORTPAGEVIEWER SNIPPET **************** { // Create the CrystalReportViewer object CrystalReportViewer crystalReportPageViewer = new CrystalReportViewer(); // set the reportsource property of the viewer IReportSource reportSource = clientDoc.getReportSource(); crystalReportPageViewer.setReportSource(reportSource); // set viewer attributes crystalReportPageViewer.setOwnPage(true); crystalReportPageViewer.setOwnForm(true); // Apply the viewer preference attributes // Process the report String output = crystalReportPageViewer.getHtmlContent(request, response, application); out.print(output); } // ****** END CONNECT CRYSTALREPORTPAGEVIEWER SNIPPET **************** Regards, Sean Johnson (CR4E Product Manager)

Crystal Reports for Eclipse issues running under Oracle Jdeveloper(10g)

Hi All,
I am having issues trying to get a small application that I developed in eclipse (CR4E)that uses Crystal Reports to work with Oracle's JDeveloper OC4J embedded server. I can run the application fine and when I try to view a report I get a partial report rendering and then get the following Exception:
Also while inserting on the page Showing error on the page
java.lang.IllegalStateException: Writer already retrieved at com.evermind.server.http.EvermindHttpServletResponse.getOutputStream(EvermindHttpServletResponse.java:880) at com.evermind.server.http.EvermindHttpServletResponse.getJspOutputStream(EvermindHttpServletResponse.java:875) at com.evermind.server.http.EvermindJSPWriter.initServletOut(EvermindJSPWriter.java:525) at com.evermind.server.http.EvermindJSPWriter.writeOut(EvermindJSPWriter.java:537) at com.evermind.server.http.EvermindJSPWriter.jspflush(EvermindJSPWriter.java:436) at com.evermind.server.http.EvermindJSPWriter.close(EvermindJSPWriter.java:406) at oracle.jsp.runtime.OracleJspRuntime.extraHandlePCFinally(OracleJspRuntime.java:1689) at NEWPROJECTR.jspService(_NEWPROJECTR.java:89) [/NEWPROJECTR.jsp] at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:462) at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:598) at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:522) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64) at oracle.adf.model.servlet.ADFBindingFilter.doFilter(ADFBindingFilter.java:162) at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15) at oracle.adf.model.servlet.ADFBindingFilter.doFilter(ADFBindingFilter.java:162) at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:620) at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:369) at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:865) at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:447) at com.evermind.server.http.HttpRequestHandler.serveOneRequest(HttpRequestHandler.java:215) at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:117) at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:110) at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260) at oracle.oc4j.network.ServerSocketAcceptHandler.procClientSocket(ServerSocketAcceptHandler.java:239) at oracle.oc4j.network.ServerSocketAcceptHandler.access$700(ServerSocketAcceptHandler.java:34) at oracle.oc4j.network.ServerSocketAcceptHandler$AcceptHandlerHorse.run(ServerSocketAcceptHandler.java:880) at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303) at java.lang.Thread.run(Thread.java:595)
Can any boby tell me another way to integate Crystal report with Jdeveloper
Sincerely,
Amol

Something is writing out to both the JSP Response Writer and OutputStream. Writer is for text and OutputStream is for binaries.
This typically happens, especially on WebSphere and Oracle OC4J, when exporting a Crystal Report in the viewer. The DHTML view is HTML text, but the exports are binaries.
I'd recommend putting Crystal Report Viewer object in a Servlet - there you'd have full control over what goes in Writer and OutputStream. Once in the Servlet, ensure you don't write anything out yourself, but let the viewer have full control over what goes out.
Sincerely,
Ted Ueda

Crystal Report dialog box issues

I am very new at .NET, and this is my second post to this forum.
I've created a Crystal Report within a project using Visual Studio 2005 Professional Edition, on a Windows XP machine.
The report is handled by a CrystalReportViewer, which has its ReportSource set to the report.
Via a dialog box, the report asks for a signon and password for a SQL Server database. Then, via a second dialog box, it prompts for a parameter required by the report.
All of this works ok, but I have two issues:
1) I would like to set the database signon and password so that the user doesn't have to enter them each time he runs the report.
2) If the Cancel button is clicked on any of the dialog boxes, it renders the report unusable until I shut down the application and reopen it.
I have looked online for two days, but have not been able to find a solution to these above problems. It is probably simple, but I'm not seeing it.
I am attaching the relevant code for the button that runs the report.
    Private Sub cmdChecks_Click(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles cmdChecks.Click
            CrystalReportViewer2.DisplayToolbar = True
            CrystalReportViewer2.Visible = True
            CrystalReportViewer2.Height = 600
            CrystalReportViewer2.Width = 1000
            CrystalReportViewer2.Left = 10
    End Sub
Can anybody help me with this?
Thank you!

Hi,
I would like you to know the code of the logon based on the object models-
If you are using the ConnectionInfo then use the below code:-
//For web application
ConnectionInfo crConnection = new ConnectionInfo();
// Connection Information
crConnection.ServerName="D-2818-W2K";
crConnection.DatabaseName="Northwind";
crConnection.UserID="sa";
crConnection.Password="sa";
crReport.Load(Server.MapPath("CrystalReport1.rpt"));
Tables crTables=crReport.Database.Tables;
foreach(CrystalDecisions.CrystalReports.Engine.Table crTable in crTables)
          TableLogOnInfo crTLOI = crTable.LogOnInfo;
          crTLOI.ConnectionInfo=crConnection;
          crTable.ApplyLogOnInfo(crTLOI);
          crTable.Location=crTable.Location;// for multiple table selection
CrystalReportViewer1.ReportSource=crReport;
====================================================================================
//For desktop application
ConnectionInfo crConnection = new ConnectionInfo();
// Connection Information
crConnection.ServerName="D-2818-W2K";
crConnection.DatabaseName="Northwind";
crConnection.UserID="sa";
crConnection.Password="sa";
crReport.Load(Application.StartupPath + "//CrystalReport1.rpt");
Tables crTables=crReport.Database.Tables;
foreach(CrystalDecisions.CrystalReports.Engine.Table crTable in crTables)
          TableLogOnInfo crTLOI = crTable.LogOnInfo;
          crTLOI.ConnectionInfo=crConnection;
          crTable.ApplyLogOnInfo(crTLOI);
          crTable.Location=crTable.Location;// for multiple table selection
CrystalReportViewer1.ReportSource=crReport;
=====================================================================================
If using ReportDocument object model
//For web application
ReportDocument crReport= new ReportDocument();
crReport.Load(Server.MapPath("CrystalReport1.rpt"));
crReport.SetDatabaseLogon("sa","sa");
CrystalReportViewer1.ReportSource =crReport;
=====================================================================================
//For desktop application
ReportDocument crReport= new ReportDocument();
crReport.Load(Application.StartupPath + "//CrystalReport1.rpt");
crReport.SetDatabaseLogon("sa","sa");
CrystalReportViewer1.ReportSource =crReport;
To download sample code click [here|https://boc.sdn.sap.com/codesamples].
You can also take help from [Dev library|https://www.sdn.sap.com/irj/boc/sdklibrary]
Hope this helps!!
Regards
Amit

Crystal Report / Subreport - Performance Issue

I am having problems with a Crystal Report / Subreport with performance. I am using Crystal Version 11, directly in Crystal Developer. There are no other programs involved. I am linking to a SQL Server database using ODBC.
I have narrowed the problem down to this:
The main report has 4 tables. See diagram using the following link. http://screencast.com/t/TA9YYlwwl7
The subreport has 1 table, this table has > 2 Million records in it.
The main report links to the subreport with one field:
Main report field SAMPLE.PATIENT = subreport field Z_RESULT_HISTORY.PHIN
When I set the subreport linking within Crystal it automatically generates the following in the record selection for the subreport:
{Z_RESULT_HISTORY.PHIN} = {?Pm-SAMPLE.PATIENT}
The problem is that the report execution time is dependent on the field that I am using for the record selection in the main report.
Case I works lightening fast:
There are 16 records returned on the Main Report each one of these has about 1-5 records returned on the subreport.
{SAMPLE.PATIENT} = "MOUSEMICKEY" and {SAMPLE.SAMPLE_NUMBER} < 200
Case II brutally slow there are 51 records in the main report that qualify with a few records each in the subreport. By brutally slow I mean a few minutes:
{BATCH.NAME} = "HEP_ARCH-20090420-1"
In this case, I can see in the bottom right of the Crystal Preview window, that it is reading through all 2M records in the Z_RESULT_HISTORY table
Case III brutally slow - a couple minutes
{BATCH_OBJECTS.OBJECT_ID} = 111
This returns 1 record on the main report and 0 records on the subreport. Yet I can see it reading through ALL 2 Million records before the report is displayed.
What I can t understand is why the field used for record selection on the MAIN report is affecting the speed of the execution of the subreport. I need the main report to be selected by BATCH.NAME yet I can t figure out what I can change to make the report run fast. When I record select the main report by SAMPLE.PATIENT, I do NOT see the subreport reading all 2M reocrds - the report preview is returned in less than 1 second.
Any help would be much appreciated.

Lindell - your response was very helpful. I was able to create a SQL Command on the subreport and change the subreport links on the main report to use the paramters in the SQL Command. The report is now very fast - even when there are lots of detail records on the main report. It is properly executing the query and not reading all 2M records into memory for each subreport.
I'm still totally confused as to why Crystal was misbehaving so poorly and changing how the subreport queried the database when the only change was the fields used for record selection on the main report. It really looks like a bug to me, but maybe someone can still enlighten me.
thanks again so much. We are in Parallel testing for a production rollout - and the users are MUCH happier now! (which of course makes me much happier!)
Susan
PS I was not aware of the SQL Command - had never used it before. Took me a little while to figure it out and how to do the linking - but it is very powerful. Thanks again.

Crystal report 9 Viewer issue

Post Author: rikleo2001
CA Forum: Crystal Reports
First I need to know.1. My Crystal Report 9 Developer edition purchased seperately. Developed an .rpt and Includes in .NET 2003 as Web Service. Will this be consider as (Crystal report 9 ) or (Crystal Report .NET) ? 2. Which Patch/service pack I will apply on Web Server? CR9 or CR.NET?3. If I apply patch/Service Pack for CR9 it says "failed to create backup - 110" this means I won't be able to restore back to old Service pack?4. Service packs and Hotfix meant to be installed on Web Servers where actually web site is hosted? or do I need to install them on my Development machine too?Here is one more question
I am using Crytal report 9 developer edition within VS 2003.At run time my reports displays fine with Navigation tool on top, this report is using 2 different subreports.Here are my question.1. on Main report when I click on GO TO Next page button, it take me to page 2, then I want to go to third page, but it won't let me, it refresh Page 2 again, so in nutshell I can't go above page 2. Then I putting Custom page,and it worked fine. How can I use Navigation button to walk through between pages?2. UP button is disabled, how do I enable it? for example if I go to any of sub report, I have to select Backspace to go back to main report, and sometime it takes me to some differant location on main page. Using UP navigation will help to resolve this issue?
I checked another report with more than 3 pages without any sub report, and navigation next button works fine and walk me through multiple page.{cur_Fieldresult.Rdate}>= #2007/09/12# and {cur_Fieldresult.RDate}<= #2007/09/12#
I then applied time filter including date and time, and there it is dieing.{cur_Fieldresult.Rtime}>= #2007/Sep/12 06:13:55# and {cur_Fieldresult.Rtime}<= #2007/Sep/12 08:13:55# I am getting perfect data based on time filter, but why can't I navigate through? Any help guys??
Thanks in advance

what you can do is is select the export to xls
select options
and uncheck the export page header page footer.
then it wont export the header at all
if you can figure out a way to conditionally supress an addtional report header you can place what you want to export in there and it only displays when it is exported.
not sure how its can be done.

Crystal Report 9 performance issue wehn we move old DB to new DB server

We are using Crystal Reports 9 version, recently we move to new database server and reports data source are pointing to Old database server and old database server is no longer in the network.
, Now we have issue with the performance, if the we call the reports from web application, it is talking long to retrieve the report at least 1 min.. , if we manually update the report data source pointing to new server and the reports are pulling in 1 second, Is there any easy solution to update all the report pointing to new server, we have 3000 reports, we can not use manual process, it will take long time and it is also issue with the future if we change the server.
Thanks!
Ram

The 1 minute timeout is due to ODBC driver trying to connect, it's the default timeout you are seeing. There is not tool Cr has to migrate/update database connection info. You can develop your own though or search the web for a third party tool, I'm sure there are lots out there.

Crystal XI R2 exporting issues with double-byte character sets

NOTE: I have also posted this in the Business Objects General section with no resolution, so I figured I would try this forum as well.
We are using Crystal Reports XI Release 2 (version 11.5.0.313).
We have an application that can be run using multiple cultures/languages, chosen at login time. We have discovered an issue when exporting a Crystal report from our application while using a double-byte character set (Korean, Japanese).
The original text when viewed through our application in the Crystal preview window looks correct:
性能著概要
When exported to Microsoft Word, it also looks correct. However, when we export to PDF or even RPT, the characters are not being converted. The double-byte characters are rendered as boxes instead. It seems that the PDF and RPT exports are somehow not making use of the linked fonts Windows provides for double-byte character sets. This same behavior is exhibited when exporting a PDF from the Crystal report designer environment. We are using Tahoma, a TrueType font, in our report.
I did discover some new behavior that may or may not have any bearing on this issue. When a text field containing double-byte characters is just sitting on the report in the report designer, the box characters are displayed where the Korean characters should be. However, when I double click on the text field to edit the text, the Korean characters suddenly appear, replacing the boxes. And when I exit edit mode of the text field, the boxes are back. And they remain this way when exported, whether from inside the design environment or outside it.
Has anyone seen this behavior? Is SAP/Business Objects/Crystal aware of this? Is there a fix available? Any insights would be welcomed.
Thanks,
Jeff

Hi Jef
I searched on the forums and got the following information:
1) If font linking is enabled on your device, you can examine the registry by enumerating the subkeys of the registry key at HKEY_LOCAL_MACHINEu2013\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontLink\SystemLink to determine the mappings of linked fonts to base fonts. You can add links by using Regedit to create additional subkeys. Once you have located the registry key that has just been mentioned, from the Edit menu, Highlight the font face name of the font you want to link to and then from the Edit menu, click Modify. On a new line in the dialog field "Value data" of the Edit Multi-String dialog box, enter "path and file to link to," "face name of the font to link".u201D
2) "Fonts in general, especially TrueType and OpenType, are u201CUnicodeu201D.
Since you are using a 'true type' font, it may be an Unicode type already.However,if Bud's suggestion works then nothing better than that.
Also, could you please check the output from crystal designer with different version of pdf than the current one?
Meanwhile, I will look out for any additional/suitable information on this issue.

BO XI 3.1 sp2 - Crystal PrintControl.cab download issue

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