Bought 4 songs off an album. 3 play ok, but 1 says computer not authorised to play it. Stupid!

When we try to authorise the computer it says the computer is already authorised!

We fixed it. The song in question had downloaded as an acc audio file, whereas the other 3 had downloaded as 'purchased acc audio file's. We re-purchased it (for free) and all is ok now.

Similar Messages

  • How can I get round problem with itunes. I get message saying computer isnt authorised to play some tracks Ive downloaded, tells me to authorise which I do, then a message appears saying the computer is already authorised but I still cant access the track

    how can I get round the problem I have with itunes. I have bought and downloaded various tracks to my library. When I try to sync my iphone from my PC I get a message on screen saying that it is not authorised to play them and tells me to authorise the computer by clicking store, entering apple id and password then clicking authorise this computer. I do that then get a message saying that my computer is already authorised yet when I try syncing the track again the same thihng happens. Im getting nowhere!

    If only some of the songs on an album are giving you the authorisation message, that suggests those song files are damaged.
    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • HT1420 'computer not authorised to play this song' however when I put in the new ID & password - it says it is authorised - I can get no further.

    Any one that can help?
    CD was raised in 2008 on a different computer, tried to reload it tonight - all I get is 'this computer is not authorised to play this song'. It gives you the option to change the out of date ID name and password to my new one - fine, it comes up 'this computer is already authorised to play this song' - then when I try to play the song again it goes back to the 1st message. A circle with no way out!!!

    Hello sarahhudds,
    The following article details a number of steps that an help break the 'authorization loop.'
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/TS1389
    Cheers,
    Allen

  • When trying to back up i pad to mac it says computer not authorised, on 12 apps, i motorised computer but still says the same

    when trying to back up my i pad to the mac it comes up this computer not autorised , i have followed instructions but still coming up on 12 products it will not transfer

    Even though the computer is authorized for iTunes content, perhaps the apps were purchased with a different Apple ID and iTunes account than what you are signed into on your computer. Whichever account that you used to buy the apps, has to be the same account that you are using on the computer in order to transfer the purchases.

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    How was the account created ? Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
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    You could see if this post by mountaingoatgirl lets you review your account without needing to enter credit card details : https://discussions.apple.com/message/24303054
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  • HT1325 Just brought the MacPro and first time using iTune and Yes I authorized the computer. But for a few purchased songs, only 30 seconds of the song plays and for one song off an album, a pop comes up saying I need to authorized the computer, but it is

    Just brought the MacPro and first time using iTune and Yes I authorized the computer. But for a few purchased songs, only 30 seconds of the song plays and for one song off an album, a pop comes up saying I need to authorized the computer, but I do this and it says it is authorized already. I click on the song to play it and this process repeat (saying it is not authorized, then saying it is already authorized)

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • One song off the album i just purchused off itunes doesn't play. why is this

    one song off the album i just bought doesnt work why is this? my computer IS authorized

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • Mistakenly bought the album instead of a song off the album with a itunes card.

    my son mistakenly bought an album instead of a song off the album, can you credit his itunes card.

    We are all itunes users just like you.
    We can refund nothing.
    All sales are final.
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  • One song off an album did not download correctly?

    one song off an album did not download correctly?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • Ringtone problem from bought song off store.

    I bought a song off of the iTunes store from my computer at work. I can make it a ringtone for my iPhone on that computer just fine; but I'd rather not as my iPhone is synced to my music library at home.
    When I transferred that same song I bought to my computer at home, I could not make it a ringtone. Can you only make ringtones from the computer you actually bought the song from and downloaded to??

    The lock represents the digital rights managment (DRM) scheme included for free with every download :/
    You can't get rid of the DRM.

  • ITunes says computer not authorized. When I try to authorize computer it says it is already authorized but will not play song

    iTunes says computer not authorized. When I try to authorize computer it says it is already authorized but will not play song. Note. Library was moved from PC to MAC. I am signed in to Itunes with the Apple ID created on the old computer which is different than the Apple ID used to set up the MAC.

    I'm experiencing the same thing under iTunes 11.1.1:
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    The most odd thing is that iTunes music is DRM free - the song in question was purchased only a few months ago. Thus there's no need to authorize the computer to play it.
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  • HT203167 I bought walking dead the game multi pack but I wasn't able to play with it. I tried to remove and reinstall it but things get worst because the paid app was lost and what's left was the free version. Any suggestion how to recover it?

    I bought walking dead the game multi pack but I wasn't able to play with it. I tried to remove and reinstall it but things get worst because the paid app was lost and what's left was the free version. Any suggestion how to recover it?

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    I have a song that shows in the playlist but suddenly will not play.  Itunes thinks that last time it was played was the time it "shorted" out and did not play.  How do I get it back?  Thanks.

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  • Why is it that when I delete a song off my 4th generation I touch it will not allow me to add it again. I manage my music manually (no syncing). I can add a new song, but as soon as I delete it on my I touch, I can't put it back on.

    Why is it that when I delete a song off my 4th generation I touch it will not allow me to add it again. I manage my music manually (no syncing). I can add a new song, but as soon as I delete it on my I touch, I can't put it back on.

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    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
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  • I purchased a tom petty album. one of the songs won't play. it says its not authorized to play on my computer. so when i choose to authorize it, it says it is already authorized and it continues to not play. totally frustrated, how do i fix this?

    i purchased a tom petty album. one of the songs won't play. it says its not authorized to play on my computer. so when i choose to authorize it, it says it is already authorized and it continues to not play. totally frustrated, how do i fix this? i swear i'm so sick of this. itune is such a pain.

    Delete the song (move it to the Trash) and download it again under iTunes Store>Quick Links>Purchased>Music>Songs>Not in My Library.
    Cheers,
    GB

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