Bought Macbook Pro at University store -- why can't I exchange it?

Question

It's only been six days. I purchased my Macbook Pro under the impression that I'd have the usual 14-day return policy. My screen has some dead pixels, and I'd like to swap the system out. I went to the University of Iowa campus store and they told me that the computer I purchased there wasn't returnable, as well as all Apple products they sell. Is this possible through a legitimate Apple reseller? How can I get my model swapped out without sending it in for a week?

Answer 1

If your new MBP is defective, then you should be able to return it for a replacement. Your best bet may be to contact Apple directly and tell them that their authorized retailer sold you a defective MBP and have told you that it cannot be returned. However, because it is defective, it needs to be returned and replaced with one that is not defective. If whoever you talk to first cannot help you, ask to talk to Apple Customer Relations. They are a higher tier, and they will be able to help you.
I am surprised that the campus store would not accept the return of a defective product. In my experience, a retail store will usually take back a defective product within a few days after the sale, no matter what it is. If the product proves defective later on, but still while under warranty, you may have to contact the manufacturer directly.
If you were told this by a clerk, you could ask to speak to the store manager. He or she may be able to authorize a replacement and send the defective unit back to Apple.
Apple does not expect you to pay good money for a defective product. I think if you talk to them directly, being very nice and polite, you will get your replacement.
Good luck!