BP_CONFIRM does not triggers the event properly from call list

Question

Hi expert,
We have upgrading CRM 5 to 7.
The issue is. In the IC_AGENT role. When i got to call list and select a call. The corresponding bp is automatically conformed.
But then when i go to Account identification navigation link i can only see the bp confirmed. the vehicle  info of the BP are not displayed the view remains the same. normally it displays the vehicle details in the result view.
If i directly search for a BP and conform it all the vehicle detail are displayed in the result views.
It happens only when a BP is automatically conformed by selecting from the call list.
But in both the cases the Method  "CL_CRMCMP_B_CUCOBUPA_IMPL->BP_CONFIRM" is triggered ( it is a customer control in CRMCMP_BPIDENT/CuCoBuPa )
the difference i can find is.
if i conform a bp manually from the account identification screen. the CL_ICCMP_AU_VEHISEARCH_IMPL->IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT is triggered. ( which is inside the "ICCMP_AUTO_VEHI/VEHISearch" ) which displays the required view.
but when the same BP_CONFIRM is triggered automatically from the call list management view it is not triggering CL_ICCMP_AU_VEHISEARCH_IMPL->IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT. ( which is inside the "ICCMP_AUTO_VEHI/VEHISearch" ).
so i can see the difference in the event listeners of the 2 process.
below is the piece of code which triggers the event. it is in the method "CL_CRMCMP_B_CUCOBUPA_IMPL->BP_CONFIRM" d ( it is a customer control in CRMCMP_BPIDENT/CuCoBuPa )
raise event BPConfirmed and/or CPConfirmed
    IF lv_bp_confirm EQ abap_true.
      CLASS cl_crm_ic_services DEFINITION LOAD.
      CREATE OBJECT event.
      event->set_name( if_crm_ic_events_con=>gc_bpconfirmed ).
      event_srv = cl_crm_ic_services=>get_event_srv_instance( ).
      event_srv->raise( event ).
    ENDIF.
Can any one help me how to register  the event or trigger the CL_ICCMP_AU_VEHISEARCH_IMPL->IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT is triggered. ( which is inside the "ICCMP_AUTO_VEHI/VEHISearch" )
when i click on call list.
thanks in advance
chella.

Answer 1

Hi expert,
We have upgrading CRM 5 to 7.
The issue is. In the IC_AGENT role. When i got to call list and select a call. The corresponding bp is automatically conformed.
But then when i go to Account identification navigation link i can only see the bp confirmed. the vehicle  info of the BP are not displayed the view remains the same. normally it displays the vehicle details in the result view.
If i directly search for a BP and conform it all the vehicle detail are displayed in the result views.
It happens only when a BP is automatically conformed by selecting from the call list.
But in both the cases the Method  "CL_CRMCMP_B_CUCOBUPA_IMPL->BP_CONFIRM" is triggered ( it is a customer control in CRMCMP_BPIDENT/CuCoBuPa )
the difference i can find is.
if i conform a bp manually from the account identification screen. the CL_ICCMP_AU_VEHISEARCH_IMPL->IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT is triggered. ( which is inside the "ICCMP_AUTO_VEHI/VEHISearch" ) which displays the required view.
but when the same BP_CONFIRM is triggered automatically from the call list management view it is not triggering CL_ICCMP_AU_VEHISEARCH_IMPL->IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT. ( which is inside the "ICCMP_AUTO_VEHI/VEHISearch" ).
so i can see the difference in the event listeners of the 2 process.
below is the piece of code which triggers the event. it is in the method "CL_CRMCMP_B_CUCOBUPA_IMPL->BP_CONFIRM" d ( it is a customer control in CRMCMP_BPIDENT/CuCoBuPa )
raise event BPConfirmed and/or CPConfirmed
    IF lv_bp_confirm EQ abap_true.
      CLASS cl_crm_ic_services DEFINITION LOAD.
      CREATE OBJECT event.
      event->set_name( if_crm_ic_events_con=>gc_bpconfirmed ).
      event_srv = cl_crm_ic_services=>get_event_srv_instance( ).
      event_srv->raise( event ).
    ENDIF.
Can any one help me how to register  the event or trigger the CL_ICCMP_AU_VEHISEARCH_IMPL->IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT is triggered. ( which is inside the "ICCMP_AUTO_VEHI/VEHISearch" )
when i click on call list.
thanks in advance
chella.