BPC v5 and evcom

Hello all,
Hoping you can help.....
I have recently completed an implementation of a budgeting/forecasting solution in BPC v5 and have a couple of recurring issues.
As this is my first implementation using SAP BPC these may simply be down to inexperience.
1) EVcom - I am successfully using the evcom function to send comments to the database but when the linked cell contents is amended and data resent I do not get the last comment retreived. I realise that more that one record is created in the comments table in the database, how can I get the evcom to display the last record or somehow display all comment records for that intersection of dimensions?
"my first comment" - 1 comment sent fine
"my second comment" - 1 comment sent fine but on refresh I get
"my ...(2)" reflecting that there are two records for that intersection
2) Intermittent error message when expanding/refreshing an input schedule, "EVDRE encountered an error retrieving data from the webserver" - sometimes it works sometimes not
I realise this could be down to a whole host of reasons but was wondering is there is a top 5 common reasons for this error?
Many thanks
Phil

Hello Phil,
I do not have a concrete solution to your first problem, but I have experienced the EVCOM issue as well. I am not 100% sure that this is exact issue, but when users of our application append an exisiting comment (on a input schedule w/ EVDRE), then send and expand/refresh the workbook, the previously appended comment text is pasted back into the input cell.
When this happens in our application, the cell that actually holds the EVCOM formula shows the latest comment text, while the input cell still contains the previously appended comment. If I expand/refresh the workbook a second time, the correct comment is then posted into the input cell.
From what I have been able to test, it appears that when EVCOM is used in conjunction with EVDRE, the order of the procedures that are run by BPC when the workbook is expanded/refreshed is incorrect. Apparently, the appended comment text is sent to the comment tables (database) correctly, but when the workbook is subsequently expanded/refreshed, the system first, copies the current EVCOM formula value (from the cache) into the EVCOM input cell, then retrieves the EVDRE values, and finally, refreshes the EVCOM formula values from the database (with latest comment text). The problem is that once the procedure is finished, the "latest" version of the appended comment is not pasted into the EVCOM input cell.
To check to see if this is your exact issue, the next time you duplicate the problem, check the EVCOM formula itself, and see if it shows the "latest" comment text.
One workaround is to refresh the workbook twice. I have another workaround that I use, but it is somewhat more complicated and involves VBA. If you would like to hear about it, just let me know.
I have not had a chance to open a ticket with SAP support on this issue yet, but you may wish to do so.
As for the second problem, the EVDRE web-error can result from a number of things. Check to make sure your EVDRE formula and criteria are setup correctly. Also, whenever my users experience that error, the user's security rights are usually not setup correctly to view certain data being retreived by the EVDRE function.
Hope this helps clarify the issue,
Jared Thornton

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Dear all:
See below, and please share your knowledge!
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Data
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A_DEV is the App Set in the Development Box.
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1.
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c. I noticed that a database named A_PRODUCTION is created Development Box.
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Question
What is wrong with my approach?
I have referenced the document https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/20a26f50-4252-2a10-8c97-a2c7058cd804, and am confused why we have to backup the master database.
Secondly, in the document, quoted "Restore Microsoft SQL Server 2005 Database(s): Restore the most recent database backup for APPSERVER, and each of the application set databases.
(ApShell/ApShellExtra)", what is the difference between "the most recent database backup for APPSERVER", and "each of the application set databases"?
At last, in the document, quoted "You must use an u2018Open File Agentu2019 to backup Data files that may be in use by the web server.", what does it mean by using an Open File Agent? Is it a type of agent in SQL backup service, or an agent in general that is able to back up open files?
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Kranthi and Akim:
Thanks for the reply...
Kranthi: With BPC Admin ID, I did go back to *BPC Administration\Manage Security* and re-saved the configuration, and I did see the table update in *Database Engine\AppServer\tblAppSetAccess*. I could then grant my Windows ID rights to "everything", but was only able to access BPC Administration.
Akim: Can you be more specific about delete/recreate orphaned users? Did you mean deleting/creating via SQL Analysis Services AppServer\tblAppSetAccess, or via BPC Administration\Manage Security? In addition, when you mentioned "reset permissions from the application itself", did you mean to modify Task, Member Access Profile, Team, and User, and re-save them again with the same settings?
I am sorry that this thread has become longer than expected. Here are some updates:
1. I have two Application Sets which my Windows ID can access: AppShell (default) and App_Dev
2. I tried to create a new Application Set "App_Dev1" by copying from App_Dev (unchecked database,biz process flows, content library, and live reports). Then I logged in as BPC Admin and added my Windows ID to the System Admin Team, which was modified to have full access to everything. Again the same problem occured -- I could access App_Dev1's BPC Administration area but could not access BPC Excel; same error messages popped out.
3. I tried to create a new Application Set "AppShell1" by copying from AppShell (same unchecked everything). Then I logged in as BPC Admin and added my Windows ID to the System Admin Team, which was modified to be able to access everything. Same result as #2
4. I tried to add myself to the System Admin Team of original AppShell, and I could open BPC Excel.
My experiments so far concluded the followings:
--No problem with App_Dev and AppShell in the Development Box
--I could grant myself access to everything in any new Application Set, but only was able to access BPC Administration
--BPC Admin ID and my Network Administrator (Domain Admin)'s Windows ID has no problem opening BPC Excel in any Application Set.
What concerns me now is that even a copy from AppShell is not working as expected... My Network Administrator said it is not an easy process to reinstall BPC Development Server, but I think that's perhaps the only way to fix everything, if the root causes remain mysterious.
If you have any insightful tip, please share with me as I have spent over a week and cannot progress further... Thank you!!!!
Brian

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hI,
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