Brand new E5 freezes and restarts often

Question

I recieved the E5 not even two days ago, and I cannot tell you how much frustration I've gone through trying to stop it from freezing and restarting.  It has happened in the menu, in the contact list, just trying to do random things.  Also, it happens on its own, for example I just noticed it restarting while I'm typing this sentence, and I haven't touched it for five minutes. 
It is extremely upsetting for a BRAND new phone to be acting like this, and thus far I am extremely displeased with the Nokia brand.  I am not really too tech savvy, but I do know some, so please offer me suggestions and help with how to get this phone running optimally.  Thanks.

Answer 1

I can sympathize, I'm having exactly the same problem. infact if you check the forum there are a number of people having similar issues with this model. My problems have been going on for over a month now. Issues started 3 days after getting the phone, right after getting the last of various updates sent to the phone by my network provider. Initially I spoke with the provider  (Orange) who advised me to take it to my closest Nokia Care centre but haven't had the time due to work and still have my old (working) Handset. Have also noted from other posts that many have not had the issues solved even after taking the Handset to the care center for repair.
Have done the removal of battery and set the phone back to it's original factory settings but issues continued. Freezing / Restarting was initially happening only every 3-4 days but has gradually got worse. However, last week had message on the phone saying a software update was available to update via PC, whilst doing so phone had to restart but failed to turn back on which resulted in a failed update. Now, though phone can turn on it only does so for 5-10 mins at a time and only does so if I keep it in temperatures lower than 15 degrees celcius (I won't bore you with how I figured that out!). So basically I can only use it outdoors or if I put it in a fridge. Also the nokia software updaters now seem to think the phone has been updated even though it failed. With the number of issues many people are having with this phone I hope nokia are trying their best to rectify the issues. It is extremely frustrating as this brand new phone is basically unusable. Hopefully I can get it to a care center in the next few days but I'm not very confident they will fix it permanently.