Brand new macbook pro retina issues after yosmite update

My Macbook pro retina was working fine until I had Mavericks, but after updating to Yosemite the following problems has started.
Touch pad stops responding now and then
Fails to open launchpad sometimes
Boot camp wizard is missing
Scrolling doesn't work quite often in Safari
Fan starts running when cpu is cool without load, but fails to run when hot while playing games
Battery performance is dropped.
Computer has become comparatively sluggish.
Doesn't display 'about this mac'.

I did call them and it seems there is no solution except sending it back to them and getting a new one.
This is by far the most strange issue I have seen. Seems more like a hardware issue than software.
Thanks for you suggestion though. I will post an update ones this case gets resolved.

Similar Messages

My brand new MacBook Pro retina display not charging the battery any more after 3 weeks...no green or red Led. Any one now about this problem? Thanks

My brand new MacBook Pro retina display not charging the battery any more after 3 weeks...no green or red Led. Any one now about this problem? Thanks

Either the power brick is damaged, or the charging circuit is on the blink, or both. Either way, a trip to the Apple Store or the Apple Authorized Service Provider is in order, as this ain't no bargain basement toy.
In the meantime, can attempt an SMC Reset to see if it helps.

Brand new MacBook Pro Retina display wont come up at all.

I got a brand new MacBook Pro retina display a week ago. Since yesterday, it won't come up at all. Screen stays blank, no HD sound, nothing. Does anyone else have same issue which they resolved already?

I did call them and it seems there is no solution except sending it back to them and getting a new one.
This is by far the most strange issue I have seen. Seems more like a hardware issue than software.
Thanks for you suggestion though. I will post an update ones this case gets resolved.

Brand new macbook pro retina - fan noise when running hola?

Hi everyone, I need some help here please!
I have a brand new macbook pro retina 13 - just bought in January this year - and have had no problems so far apart from the wifi dropping occassionally.
So I just downloaded hola unblocker for firefox but whenever I stream anything using it on netflix my fan starts whirring so loudly - it's never even made a noise before! and I can feel the base of the mac getting hotter. So I've closed hola/firefox and it stops after a minute or so. I've tried a few times again with the same problem.
I'm just using it to watch US netflix so probably not technically legal anyway.... but other friends manage it no bother - do mac's just know I'm doing something wrong? haha
Thanks for any advice.

Try running Activity Monitor (in the Utilities folder). Click the Energy button at the top and then stream a video. Watch the Energy Impact.
I suspect what you'll see is that your rMBP is doing a lot of work while you're streaming the video, and that makes it get hot. The fan struggles to dissipate the resulting heat in order to prevent damage and makes noise in the process.
It may also have a guilty conscience.

I just brought a brand new Macbook pro retina display, when i connect it to my apple tv through airplay its too slow and when it try to play a movie apply tv is always a minute or 2 behind. How can i fix this?

I just brought a brand new Macbook pro retina display, when i connect it to my apple tv through airplay its too slow and when it try to play a movie apply tv is always a minute or 2 behind. How can i fix this?

Hello HanaAmer1,
We've an article which provides troubleshooting steps that can help get AirPlay workign correctly.
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS5209
Cheers,
Allen

Brand new macbook pro slows down after I transfer files on from old computer

Hey, I just purchased a brand new Macbook Pro 3.5 GhZ Haswell processor, 500 gb of flash memory, 16 gb of RAM, OS X Mavericks, 17" retina display and while it's been great upon first booting up after I transferred over my music and books and docs from my old mac (about 150 gb worth (so I still have over 300 gb free on the new one)) I've seen a massive slow down and it's started giving me the beach ball of death which was the main reason I got a new macbook as my old one was beach balling so much it was nearly unusable. Very upset that this brand new stupidly expensive computer is already doing this. Any advice is apppreciated.

Either your RAM is no good, of poor quality, the wrong specs or it's not installed correctly or it got subjected to static electricity when you put it in.
Best Buy isn't as Mac centric, thus the quality of RAM that Mac's require may not be there.
You should have purchased from Crucial.com or Other World Computing or similar that tests the RAM to make sure it works the first time you put it in, as it costs everyone money to ship bad RAM back and forth.
I put in 16GB a couple of days ago, took five minutes and it works perfectly.
Nothing like top tier RAM for a top of the line machine, especially with all those tiny, easy to lose screws Apple uses.

Finder stuck on Music folder on brand new MacBook Pro Retina

I've recently switched from Windows to Mac. The brand new MacBook Pro has been having issues ever since I got it, crashed during its first install/set up, etc. But until now, I could always figure things out. Now I accidentally clicked on my music folder (bad idea, I know), but finder is now crashed and I don't seem to be able to find a solution anymore.
I have tried relaunching the app, but since the music folder crashes, that is of no help. I have tried killall Finder through the terminal, but that crashed (presumably - I just quit terminal after 30min of nothing happening but the progress wheel spinning away), I tried rebooting without relaunching apps (several times), but it either crashes on trying to shut down (hard shut down after 30min) or restarts with the two darn finder windows open. I am at my wits' end.

Yes, that's why I just wanted to make sure it's normal...
Aside from that, nothing else seems wrong with the laptop and it seems like a hassle to go through if it's normal to have some battery cycles on a new Macbook.
Has anyone heard of resellers such as MacMall resealing returned laptops and selling them as new? Has anyone else noticed a high cycle count on their brand new Macbook?

Downgrading OS X Yosemite to Mountain Lion on brand new Macbook Pro Retina

Hi all...
Some background...
I'm awaiting delivery of a new CTO 13" Macbook Pro Retina and have a question or two.
Obviously the new machine will ship with Yosemite, but I intend to downgrade to Mountain Lion. My main use for the new Notebook is audio, and a lot of DAW software and plugins are not stable on Yosemite yet. I have a Mac Pro 6 core 3.33 tower system that I only jumped from Lion to Mountain Lion on a few months back, as I find I get rock solid performance by staying one or two OS X releases behind with all the stuff I need to run. My Mountain Lion upgrade was done through the App Store.
My questions... on the Macbook Pro (this is my first laptop ever), can I simply log into my Store account and download and run the installer for Mountain Lion from my purchase history? The machine will be brand new.. with no personal info or documents etc, so is there really any point doing a backup beforehand? Will a Yosemite machine let me run an installer for an older OS X?
If someone has experience doing the same, I'd greatly appreciate advice on what the best way to complete the downgrade would be.
Cheers!

Question should be - why can't I purchase a mac direct from Apple with an operating system less than current?
Particularly if a business can afford additional devices but not the updates required to get software in line.
This is also an issue with windows computers - Small company owner needed a few more PC's for his businesses that had just completed an PC based system install that ran on XP -- they came with Vista or windows 7 (don't remember which) his businesses were large enough that he did return them and get XP PC's. (Software was not compatible with other than XP) Few years later - went with what used to be called "smart terminal" no PC's on the desktop - all info on a server.

Brand new MacBook Pro Retina is in fact 2 months old?

I just got a brand new out of the box MBP retina Late 2013. It was a replacement for my old Early 2013 faulty MBP retina. I am very thankful to Apple because my previous MBP was a faulty mess.
I have 2 enquiries as to whether this new MBP has been used previously:
1) The app "Battery Health" lists the MBP as being 2.1 months old and having 3 cycles of charge already. Is that consistent with this being an unused and new MBP?
2) The MBP has come with Pages, Keynote and Numbers installed!! I thought that these were apps you had to pay for and my previous MacBook certainly did not come with them. Do MBP come with these apps free these days? I have just been told that the iWork suite is free and installed for MacBooks activated after September 2013. Which just leaves my first question I suppose!
I am just worried that it has been used and abandoned and I'll have to go through the whole process again of having a dodgy MBP.
Thanks

From what I've heard and read the iWork apps aren't normally installed. But that might of been with systems bought right after the notice of those apps being available for free with a Purchase of a New Mac.
Apple's manufacturers product many units each day. Some sit for weeks or more waiting to be shipped out and or in the Apple warehouse waiting to be bought. I wouldn't worry about it and it seems the 3 cycle count is fairly normal with the Retina models.

My T key just got stuck on my brand new Macbook Pro Retina

I've managed to sort it out but it was all stiff on a brand new $1500 Macbook Pro.

Hi
Welcome to the forums, Luckily your mac is new and under warranty, so if its broken return to a mac genius
There is no one from apple on these forums.
http://www.apple.com/uk/retail/geniusbar/

My brand new Macbook PRO crashed completely after it went through the iOS 10.7.4 update, I lost everything and Apple just wants to replace the HD and let me deal with the hassle.

Last Thursday May 10th I received a prompt from the Automatic Update to update the iOS to Ver. 10.7.4, set the start and was watching the progress when it stopped with an error message saying that it was not able to update, right below there was a buttom "RESTART", pressed the buttom and waited to re-boot.....That was the end of my computer, somehow the update crashed my HD beyond recover, it would only show the gray screen with Apple logo in the center and kept beeping, BEEP BEEP BEEP.....PAUSE.....BEEP BEEP BEEP.....PAUSE.....on and on and on and it never past that.
Friday May 11 I took it to a retailer where I received the bad news that the HD was crashed and the teck couldn't even try to copy anything from it as it couldn't locate it. I checked iCloud on a hope that all my stuff would be there but new surprise, iCloud didn't kept all of my stuff as it was programmed to.
Now here is the funny part, the tech from the retailer informed me that the only thing they could do was to order a new HD for my 4 months old Macbook and that the time to have my computer back will be at least 15 days, now that is the funny part, I fail to understand why do I have to suffer the hassle of loosing all my data plus wait at least 15th days to have my computer back (meanwhile loose work) on a problem caused by Apple, PROBLEM, not machine defect, clearly my computer had no problem untill I followed the procedure to update.
On Saturday May 12 I contacted Local Apple Support (I have failed to mention that I live in Brasil) and they informed me that what the dealer said was the only thing that could be done, too bad for me if I lost everything, going to loose several days of work and whenever I receive my computer back will have to re-construct all my life and deal with the forever lost data.....DEAL WITH IT
After a couple of discussion with Apple Support and the Dealer, I made my decision to take the Macbook to the dealer today for repair and meanwhile I'm opening a case with the Brazilian Justice to have Apple honor with all the trouble and hassle that it is causing me, it's said that I have to take this type of action as I'm a very fan of Apple and it's products, have had several iPods, iPhones, Macbooks, Keyboards, Mouses, Apple TV, etc.....This i the first time I have a problem with a Apple product and got a taste of the "Apple Care", it seems like Apple is more concerned on seeling products then keeping long time customers happy.
One last thing, today when I was at the dealer to drop my computer for repair, the Technician informed me that he also had a computer crashed and the HD erase on Sunday May 13th in the same way of mine, after the update everything was gone, also he said that we were not the only ones, iPads and iPhones were going trough the same situation, update causing complete breakdown.
WORD OF ADVISE, BE 1000% SURE THAT YOU HAVE EVRYTHING BACKED UP BEFORE YOU GO THROUGH AN UPDATE.

rvalezin wrote:
If I need to back-up every hour of my life in order to be able to save everything from something like this I won´t do anything else.....at least we should be able to trust that Apple tests this updates so situations like this won´t happen.
That's exactly what Time Machine does for you. It backs up every hour, so you don't have to. While it is backing up, you keep on working. Time Macvhine came with your Mac and you chose not to use it.
The 10.7.4 update did not cause your hard disk to fail. Hard disk fail due to mechanical causes. They are extremely reliable, but that doesn't mean every hard disk will last a long time. Your mileage WILL vary!
If you are dependent on your computer and the data stored on it, then you should make sure you have AT LEAST two copies of all data and probably three or four. You should use at least two means of backing up in case the backup software has a problem. And you should consider having a backup computer if you live in an area where replacement takes too long (whatever too long is for your business).
Apple hardware and software is very, very good. You have documented your experience of this. But NO hardware or software is perfect. You also have experience of this.
It is YOUR responsibility to ensure that your system is set up to protect your data and availability of computing resources.

Menu bar lags in appearing after I boot up my cpu (brand new macbook pro retina display 13"

I just bought a new cpu and i noticed that after i boot it up after shut down i will not see the top menu bar load until i force click the top of the screen where is should be. What can cause this issue?

You can return a new Mac within 14 days of purchase.
Return it and get another one
or
a new Mac comes with 90 days of free tech support from AppleCare, contact AppleDare.
AppleCare: 1-800-275-2273

Brand new Macbook pro login problem after migration

I just bought a new Mac Book Pro, and decided to migrate my documents and applications too it - but did not tick network passwords.
On finishing the migration it is asking me for the login to my account.
Actually I bought this for a friend, and was frustrated to see it ask for my password, but it is asking for an old one, which I have forgotten. Then it asked me for the Master Password that I remembered, but it still will not let me type in a new password.
Extremely frustrating since I bought it this afternoon.
Can you help me - or will I have to return to the shop tomorrow?

[Boot the installation DVD, and change the password from there (HT1274)|http://support.apple.com/kb/ht1274]

Noisy left fan on brand new MacBook Pro 15" (started after 4 days)

The left fan (just under the speaker) is making noise, sounds as if it's catching on the casing or something.
Problem is, the Macbook is non-standard (hig-res matte display) and I need it painfully much for the next two monts - it was bought specifically for the purpose of major jobs.
Is it possible to have it fixed in a day or two or does it require ages and ages?
Thanks!

My MBP (Mid 2009) just started doing this on the left side, and I've had it apart several times trying to clean and re-lubricate that fan. The sound is not as bad now, but the increased fan noise is still present and I'll be shelling out $50 for a new one probably tomorrow. I'm putting up a YouTube video so you can hear the awful noise it was making last night (harbinger75 movies there).
Mine's not under warranty anymore, and I've been a Mac/PC tech for years, so it takes all of fifteen minutes to change one out.
Hopefully, they'll just replace the fan for you.

New Macbook Pro Retina - Keeps freezing...

Picked up the brand new Macbook Pro Retina on Tuesday. Great piece of kit, however I have found the system has frozen a couple of times now meaning I have to reboot by holding down the power key.
Any advice? Obviously not what I would expect from a £1250 laptop after two days...

Seriously Apple, you make us pay so much money for a "great" product, yet all we are faced with are issues. Please fix this, or a lot of Apple enthusiasts, will start leaving.
Post in the Product Feedback forum.
These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other. Apple involvement. Apple may respond to questions but does not formally provide technical support on the Site. Any information that is provided by Apple or Apple employees is offered on an "AS IS" basis without warranties of any kind.
I have had this brand new macbook pro retina 13" for about 4 days now
Did you read my Oct 25, 2013 7:24 PM response in this thread? Applies to you too!

Brand new macbook pro retina issues after yosmite update

Similar Messages

Maybe you are looking for