Broadband Dropping Out Several Times A Day

My BB service is dropping out half a dozen times a day. I've run all the checks on the BT.Com site and according to these everything is fine at the local exchange and on my router and network. Anything else I can check before calling BT? I have the original white homehub, if that makes any difference.
Many thanks
Derek

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
some say that the original hh1 was one of the best
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Why does CC now sign out several times a day and applications revert to trial mode almost instantly?

Since the last update my Creative Cloud connection signs itself out several times a day. Applications continuously revert to trial mode and need to be relicensed. I cannot stress how annoying it is to be reading a PDF only for Acrobat to close and then be invited to start my "trial". Whilst this doesn't actually stop my use of the Adobe applications it is very disruptive to my normal work flow. What I struggle to understand is why the appliactions so quickly revert to trial mode. Surely even if the CC connection is lost they should remain licensed for days?
Running Windows 7 and the main apps I use are Illustrator CS6, Illustrator CC, Photoshop CS6, Photoshop CC & Acrobat XI Pro.
Richard

Jo: hello
Jagadish: Hi Jo .
Jo: Since I last updated Photoshop some weeks ago, connection signs itself out several times a day. Applications continuously revert to trial mode and need to be re-licensed.
Jo: I can see this was mentioned in a forum a couple of years ago but can't see there was a definate solution
Jo: I spoke to someone here yesterday, they had me sign out of creative cloud and back in, but that froze my computer, as all adobe programs do at the moment, and the chat window disappeared
Jo: I have tried the things suggested on this page https://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
Jo: except for Download the IMSLib Replacer, because the link is broken
Jo: which i mentioned yesterday, but it would appear it has not been fixed
Jagadish: I understand that you wish to activate software .
Jo Wickham: Oh my gosh no

WRT120N drops connection several times a day

I have a WRT120N router & I have to hard reboot it (I think that's what it's called when you have to unplug the **bleep** thing) several times a day as it drops the signal to all devices. Is there any fix to this? It has something to do with turning on or re-introducing certain wireless devices into the area. When I come home with my iPhone & my wife is on her computer, suddenly the wifi stops. And vice-versa. It's ridiculous. I'm not a computer programmer but if I was I'm pretty sure this would be a no-brainer to fix. Especially if the company that paid me took pride in their products.
If there is no fix, I will go to a competitor for my next purchase.
thanks for any help.
-KT

@ sabretooth
I've looked through the forums but it's kind of a needle in a haystack scenario. I've searched 'WRT120N connection drop', 'WRT120N wifi issues' & all sorts of stuff.
Again, needle in a haystack. It may very well be one of those things that's looking me right in the eye, but if I don't happen to word it correctly I'll never get to it.
The problem should not be with a customer's lack of investigative skills but the manufacturer making shoddy equipment in the first place. If there was any such thing as accountability anymore, or even just the basic concept of customer service this wouldn't be an issue. Companies that actually care will do their best to resolve customer's issues.Sadly, this concept has become a rarity.
In looking for a solution to my problem I'm reminded of a Douglas Adams quote that ends with "...in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying 'Beware of the Leopard'."
but I digress.

Broadband cuts out same time every day

Hi, My broadband cuts out at the same time every day. It used to be at about 11.35pm and it's now at approx 8.10pm. Can anyone help please? Many thanksMM Router stats: Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANPPPoA230662301607281900:24:02Down000000:25:34Up28411290840755310770:25:10Broadband Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin1504 kbps605 kbps72.0 dB42.0 dB6.4 dB7.0 dB

Its due to one of two reasons, you have mains supply spikes/blackouts or the power supply is faulty in the router. Because it's occurring at a regular timed intervals, I'd say it's more likely to be the former. You need to check whether something in the premises is switching on at that time, examples would be electrical water heaters on timers, etc... And also confirm that the router mains cable is plugged firmly into the socket, as if it's loose it would make it more subseptable to such spikes/blackouts.

Dropping out 10 times a day

Sick to death of dropping out i have moved the router and put new filter in still dropping out i have infinity
This morning i went on line to ''Chat with Support A ssistant'' i could not believe i was 35 in the que i took 45 min till i got to no 1....AND then it said there aer no advisors ;Try later B T are a joke i was off line for 10 days when there was a prob with the box up the road totaly **bleep** of with them £41 a month telephone and Infinity 18 month contract wish i knew how to get out of it they are not promising to their side of the contact you cant speak to an English speaking advisor
Frutrated

Hi Modmossy,
Are you connecting wirelessly or over ethernet?
Chris
Bt Mod Team.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

DNS drops out multiple times per day.

For months I've been having a problem where I can't connect to any web sites at random times throughout the day. These outages may only last a few minutes. Recently these events have become more frequent and more aggravating. The internet connection is not lost. I can connect using the IP address and any streaming activity in progress will continue to function. I have two computers wired to the dsl modem and one wireless laptop. They all exhibit the same symptoms at the same time so I know without a doubt that it is not related to my computer's hardware or configuration. There is also no doubt that the problem is DNS related.
A frustrating call to technical support resulted in the "technician" trying to lead me through flushing my DNS cache on one of my systems. It didn't matter that I told him that at that moment the system was functioning, and it wasn't related to this single computer. When the command he told me to enter failed to function as he expected, I was told that DNS issues were beyond the scope of this level of technical support and that I probably had a hardware problem with my computer. I was told that I could talk to "Expert Care" for a fee. I then asked to be given the phone number, email address or mailing address of a manager that I could talk to about this issue. He would not answer. I then requested the number for "Expert Care" and was told that he can't give me that number until I agree to pay a fee. He asked me to hold on while he contacted "Expert Care." When he returned, he told me that "Expert Care" didn't have the resources to handle DNS issues. He had no answer for where I go from here. He once again said I probably had a hardware problem with my computer. This leaves this community as the only option for some answer.
I have a Westell A90-750015 provided by Verizon as my DSL modem. This must be set up as the DNS proxy since all of my systems have this device DHCP configured as the DSL. The problem must be here or in Verizon's DNS server or servers. The actual DNS IP address was another piece of information that support wouldn't give me.
Can anybody provide some insight on how to get this problem resolved?
Solved!
Go to Solution.

You might try changing your DNS servers to something different. I've heard suggested that OpenDNS is a good way to go, but haven't tried it personally. I have occasionally set 4.2.2.1 or 4.2.2.2 as my alternate DNS server when I'm having trouble. If you need assistance in how to change these settings let me know. (Tech support *should* be able to walk you through it, but I certainly can't make any promises.)
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Re: Why does CC now sign out several times a day and applications revert to trial mode almost instantly?

Same problem here. It is very disruptive and very aggravating... seems like something a major company like Adobe should, with all its resources, be able to easily fix.

Branching this to a separate discussion as the discussion you responded to was resolved in a previous version of the Creative Cloud Desktop application. More details can be found at Creative Cloud Help | Creative Cloud app for desktop | Release Notes.
MRFranz what operating system are you using? How often are you signed out of the Creative Cloud Desktop application? Are you on a managed network?

Broadband dropping out with Homehub 3

A normal 6Mb/s + service drops out several times an hour with no connection for several minutes. I have spoken to a BT customer care engineer, restarted the modem etc with no success. Wireless indicates a strong signal at all times.
Same problem with ipad, and android tablets.
Any suggestions?
Solved!
Go to Solution.

Thanks I'll do that.
Here are the figures:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 06:20:36
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
11.1 dB / 24.0 dB
Line attenuation (Down/Up):
19.7 dB / 9.5 dB
Output power (Down/Up):
19.9 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 148
CRC Events (Down/Up):
57419 / 169
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
913659 / 159
Error Seconds (Local/Remote):
10422 / 2439
Speedtest;
Download speedachieved during the test was - 7.05 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

I have a Airport Extreme that is dropping the wireless signal alot (several times a day). The green light will go amber but the internet service (ethernet cable) will still be fine. The wireless icon on devices with go away.

I have a Airport Extreme that is dropping the wireless signal alot (several times a day) The green light will go amber, but the internet service is still ok if your using an ethernet cable directly plugged in. When the light goes amber all devices that is using wireless will lose there wireless icon. The only way to get the green light back is to unplug the Airport device and replug it back in. I tried the reset on the back but still no luck. What is the fix?

Let's see if I can get this straight.
You have an Airport Extreme base station that is set to "Create a wireless network" and you have the box checked for "allow this network to be extended"....
Then you have an Airport Express that is set to "Extend a wireless network" which you selected the name of your network in the box...
Correct?
See this Apple document:
http://support.apple.com/kb/HT4259?viewlocale=en_US&locale=en_US
The wireless unit on the right of the diagram can be either of the newer Apple base stations.
Extreme, Express, Time Capsule

Memory card keeps popping out and i have to push it back in several times a day.

My media/memory card continually pops out and I get a message saying no media card. I pus it back in and then later it comes out again.
Anyone else have this problem or know why I am getting it? It is very annoying and happens several times a day.
Thanks.

if it keeps popping out, I would return it to place of purchase and get a replacement.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Network Connection Suddenly Drops Several Times Per Day

We have a couple of macs in our office whose network connections drop several times per day. The two main ones are both 1.66 GHz Intel Core Duo Mac Mini's — one running OS 10.4.8 and the other 10.4.9. Our server is a Windows
Server 2003 Pentium 4, 3 GHz computer and we use a Linksys 24 port 10/100 Ethernet switch. On occasion, someone else's mac drop their network connection but it seems to be much more frequent with these two. Our other macs are a mixture of other Mac Mini's, iMacs, G4's, etc. all running either OS 10.4.8 or 10.4.9.
Any ideas??????
Thanks,
Neil Brown
iMac 2 GHz Intel Core 2 Duo Mac OS X (10.4.8)

The network connection is still dropping with switching around. In addition, starting this morning, my network connections as well as another person's are dropping suddenly too. The only pattern I can see with mine so far is it seems if I am away from my computer for a few minutes and come back, my network connection has dropped (i.e. the individual "shares" that I have mounted on my desktop, so I have to go back to Connect to Server, log in and mount those again). Our ethernet switch is new, and we had been experiencing this problem before with our old switch, so that didn't solve the problem.
I'm not sure what to try next. Any suggestions?
Thanks,
Neil
iMac 2 GHz Intel Core 2 Duo Mac OS X (10.4.8)
PowerMac G4

Broadband dropping out, noise high, speed slow

Have had past problems with high noise, which seemed to have been solved by having the mods reset noise down (thanks) with line speed increasing up to around 2Mbps over the last couple of weeks (great from where I was previously). See http://community.bt.com/t5/BB-Speed-Connection-Issues/Slow-broadband-downstream-line-speed/m-p/33081...
Tonight around 4:50pm (when all the kids in the neighbourhood have come back to their homes, and are playing online games) broadband drops out, noise jumps up to 22 from about 15 where it was previously I think, speed dramatically drops to less than 1Mbps.
Q1: Any idea how to get noise down again and speed back up?
Q2: Have I got a faulty hub that it keeps dropping out like this (hub is quite new)? Peculiar that it seems to happen at busy periods though - I've had this kind of drop out before, which is why I'm going straight to the forum. I have already had broadband boost engineer out in the past and that makes me think it's unlikely there's anything wrong with my line.
Any ideas about solutions will be gratefully received! (Just started working from home office today with 3 people - had thought I had us all on 2MB+ - but not now!) Help!
Thanks
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
881 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 881 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Connection Information
Line state:
Connected
Connection time:
0 days, 04:39:52
Downstream:
1.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
22.0 dB / 20.0 dB
Line attenuation (Down/Up):
50.0 dB / 31.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
312 / 23
CRC Events (Down/Up):
24 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
20 / 18
Error Seconds (Local/Remote):
133249 / 784
Solved!
Go to Solution.

is the new faceplate like this
or like this
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband Dropping Out and Connection Speed Decrea...

Sorry to be a pain but I am back here again.
Since the last issue with speed, connection drop out and noisey line which required an underground cable to be partly replaced, all has been fantastic and no problem to report. Many thanks to those who were involved in helping with getting that issue resolved.
About 10 days ago the broadband started to drop out at random times but not too often. The broadband hub light would go out for about 15 seconds before returning. My connection would automatically resume and no great problem. It has since become more of a problem and pain.
The frequency of drop out increased with a sort of pattern. Last week an example would be drop out at 11:50 am, again at 12:40 and once more at 1:30 pm. Each time the connection returned my computer icon for wifi would be a warning triangle. I clicked on the icon and would get a message 'limited connection'. The only way I could connect again would be to click the icon and select to disconnect and then connect, making sure a 'tick' was in the box for autoconnection. A bit more of a pain than before but usable. It got more of a problem over the next few days.
The frequency of drop out increased. This became a right pain when trying to purchase things online as I could not be sure in the purchase had been completed or if I tried again would I get two lots? Upon broadband connection returning I would not be able to 'auto connect' but would get the warning triangle of 'limited connection'. I tried the click to disconnect and reconnect but it failed to work. I ended up shutting down the laptop, waiting before powering up. This failed to work as all I would get is the warning triangle and 'limited connection'. The only way I could reconnect was to press the 'restart' button. This worked but it got worse.
The next day the broadband connection would drop out every couple of hours. It got to the point that even pressing the 'restart' button would not allow me to connect. I tried three times and gave up. I had to resort to pressing the very small 'reset' button on the back. This cured the problem for about 12 hours before the drop outs started again.
It is now a case of 50/50 if I can connect to the broadband again after a drop out. It is getting quite frustrating. I only used the small 'reset' as a last resort. I have noticed that the speed of the connection has started to drop down also.
Each time the hub drops broadband and I can auto connect and do not press any hub button, the timer has reset to zero days and zero hours. I know it takes about a week for the connection to settle. I do wonder if these drop outs are messing the connection settings for my line speed? The line used to be rated at 21 Mbps but has decreased to 17 Mbps, my actual connection used to be 19 Mbps but struggles to reach 14 Mbps. It is slowly dropping with each and every drop out.
I also looked at the event log in the hub. Just before each broadband drop out I see a external connection is made with the initials 'CWMP' followed by 'event code 1 boot' or 'event code 6 connection request' or 'event code 4 value change'. Straight after the broadband connection drops out with out fail.
All I can seem to find out is that the external connection is either the hub connecting to the server or vice versa? As for the codes? I have no idea at all.
I only ever resort to pressing 'restart' if I cannot connect to my hub. I have only pressed the 'reset' as a last resort as nothing else worked to allow me to reconnect.
Can anyone offer any help or best a permanent fix?

I connected to the test socket and used a wired connection for the speed test and hub stats.
The hub position and run of cables are the same as when the last engineer advised as the best set up.
Since my last post I have checked the event log and 'CWMP' has made at least two remote connections but the hub did not drop broadband connection. The broadband has been stable but just slower than usual, as you stated due to the drop outs/disconnections.
I guess a case of wait and monitor to see if the problem has resolved itself?
Will the speed automatically return to the usual 18 to 19 Mbps? or will something else have to be done to reset it at the exchange/server?
Here are the hub stats from this morning.
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 00:23:43
Downstream:
16.69 Mbps
Upstream:
1.024 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.5 dB / 7.1 dB
Line attenuation (Down/Up):
10.3 dB / 6.7 dB
Output power (Down/Up):
19.8 dBm / 12.4 dBm
FEC Events (Down/Up):
4947 / 0
CRC Events (Down/Up):
11 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
377 / 48
Error Seconds (Local/Remote):
72 / 21

Intermittent Uverse Outages Happening Several Times a Week, Sometimes Several Times a Day

Hi. Pretty much every day (but not every single day), and several times a day, our AT&T Uverse service goes out for 60 seconds or so -- everything, including cable, broadband, and telephone is affected. For example, it's happened three times today. This has been happening for about a month or so. When it happens, our computers' browsers bring up an AT&T/Motorola Diagnostics page. Lately, the message has been saying "Warning: DSL Failed to Connect," but in the past, it's been a little different. Can you help?

Just taking a stab here but do you have IPv6 enabled? Many of us had a problem with our RG rebooting throughout the week when IPv6 was enabled (which is the default setting). Disabling IPv6 has resolved that issue for me and some others. If you are using the NVG-589, you can change this setting by going to Home Network menu, then Configure menu on the router.

Broadband Drop Outs

Hey guys
Looking for some advice.
Currently living in a house with BT Infinity (its rented so I'm not the bill payer), when Infinity was installed everything worked fine - no problems at all.
Recently however (and I'm not convinced something hasn't been damaged by the building site directly opposite the house) we get constant broadband drop outs. Interestingly it also does appear to get worse during heavy rain.
Our BT Home Hub is a Home Hub 2.0 (I think), firmware version shows as:
Software version 4.7.5.1.83.8.94.1.11 (Type A)
The hub and the other white box have been restarted many times, it doesn't make a difference.
Since we started having issues, to rule out this being a WiFi related issue, I have a linux netbook attached directly to the Home Hub via Ethernet cable to run tests on. The majority of the time, the connection is fine (and we get a 100% ping return), however we appear to go through prolonged periods of losing about 50% of all pings on my tests. During these period, no computers on the network appear to be able to load any pages from the internet, but pings to the hub are always 100% (unless the hub was being restarted by one of us).
To keep tabs on things, I ran a tracert to www.google.co.uk and then scraped all of the nearby IPs from it (so the first few hops). Using that, I wrote a quick bash script to send out pings and then record to a text file anytime they fail. For anyone who is interested the bash script being used is here: http://pastebin.com/uEycEpdy
The output from the bash script after running all weekend is here:
19/01/14 (running from midday): http://pastebin.com/mtc5Euu0
20/01/14 (ending at 5:30pm) 1: http://pastebin.com/xnScepvy 2: http://pastebin.com/XQRk9eWW
It's ultimately weird! Its also worth noting that all of the lights on the Hub remain blue even when the connection is dead on the computers. It does appear during the issues the netbook can't even ping the first IP address (first hop) after our hub so wondering if it is a line issue (although the line checker on the website says its fine).
Any ideas? Since BT won't talk to me and we don't have a landline phone to test if there is a dial tone I'm wondering it anyone has any suggestions? Currenty bugging the landlord to sort it but you know what they are like!
Many thanks!

Hi hammeh,
Thanks for posting and I'm sorry to hear about the problems with your connection, if you need any help getting this sorted use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband Dropping Out Several Times A Day

Similar Messages

Maybe you are looking for