Broadband drops out way too much!

I would like to know how BT justify their price hikes. I am now paying nearly £50 a month (basic) for phone and broadband, they can't even give a decent service! I AM SICK of my internet dropping out about 15 times a day! I had nothing but trouble with BT when I first signed up and it hasn't got any better. Why am I paying for unlimited broadband if they can't supply it? I have two laptops and an xbox. The xbox is wired, whereas the laptops are both wireless. But as soon as a combination of them are on, the connection is rubbish and speed is terrible. Sometimes it even drops when just one device is connected to the internet! I'm tired of seeing the "BT Hub not working" site and I am definately tired of my xbox live gaming experience being ruined by constant lagging and even being booted from games due to the drop outs! BT need to sort out their service because VERY SOON they will be told where to go..... Without getting a penny!

missydmcr wrote:
I would like to know how BT justify their price hikes. I am now paying nearly £50 a month (basic) for phone and broadband, they can't even give a decent service! I AM SICK of my internet dropping out about 15 times a day! I had nothing but trouble with BT when I first signed up and it hasn't got any better. Why am I paying for unlimited broadband if they can't supply it? I have two laptops and an xbox. The xbox is wired, whereas the laptops are both wireless. But as soon as a combination of them are on, the connection is rubbish and speed is terrible. Sometimes it even drops when just one device is connected to the internet! I'm tired of seeing the "BT Hub not working" site and I am definately tired of my xbox live gaming experience being ruined by constant lagging and even being booted from games due to the drop outs! BT need to sort out their service because VERY SOON they will be told where to go..... Without getting a penny!
£50.00 a month for phone and broadband, someone is stitching you up or you make a lot of chargeable calls.
Previous bills for Unlimited calls, and BT Infinity Option 2 Unlimited:
29.49
29.87
26.15
28.65
29.00
add to these the monthly equivalent of the Line saver rental £10 a month
As for your wireless connection, a lot can be down to the type of house construction you have.
I see from your post that this is the 1st post you have made. Why not post ypour hub stats on here so members can see if there is a problem that might be easily sorted.
Also do a BT speedtest ( wired if possible ).
You say you are using some wireless eqipment, are they all Wireless N capable, or are some b/g.
you can try a download of inssider2 for PC or istumbler for MAC users and then run it. This will then show you the broadcasting networks close to yours and their channels including your own. You can then enter your Routers admin pages and change your wireless channel to a free or less congested channel.
Google search inssider2 or istumbler
Please post back, there are many members who are willing to give some advice to try and sort your problems out.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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Broadband Dropping Out and Connection Speed Decrea...

Sorry to be a pain but I am back here again.
Since the last issue with speed, connection drop out and noisey line which required an underground cable to be partly replaced, all has been fantastic and no problem to report. Many thanks to those who were involved in helping with getting that issue resolved.
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I guess a case of wait and monitor to see if the problem has resolved itself?
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Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 00:23:43
Downstream:
16.69 Mbps
Upstream:
1.024 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.5 dB / 7.1 dB
Line attenuation (Down/Up):
10.3 dB / 6.7 dB
Output power (Down/Up):
19.8 dBm / 12.4 dBm
FEC Events (Down/Up):
4947 / 0
CRC Events (Down/Up):
11 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
377 / 48
Error Seconds (Local/Remote):
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Have had past problems with high noise, which seemed to have been solved by having the mods reset noise down (thanks) with line speed increasing up to around 2Mbps over the last couple of weeks (great from where I was previously). See http://community.bt.com/t5/BB-Speed-Connection-Issues/Slow-broadband-downstream-line-speed/m-p/33081...
Tonight around 4:50pm (when all the kids in the neighbourhood have come back to their homes, and are playing online games) broadband drops out, noise jumps up to 22 from about 15 where it was previously I think, speed dramatically drops to less than 1Mbps.
Q1: Any idea how to get noise down again and speed back up?
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Test1 comprises of Best Effort Test: -provides background information.
Download Speed
881 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 881 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Connection Information
Line state:
Connected
Connection time:
0 days, 04:39:52
Downstream:
1.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
22.0 dB / 20.0 dB
Line attenuation (Down/Up):
50.0 dB / 31.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
312 / 23
CRC Events (Down/Up):
24 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
20 / 18
Error Seconds (Local/Remote):
133249 / 784
Solved!
Go to Solution.

is the new faceplate like this
or like this
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Broadband Drop Outs

Hey guys
Looking for some advice.
Currently living in a house with BT Infinity (its rented so I'm not the bill payer), when Infinity was installed everything worked fine - no problems at all.
Recently however (and I'm not convinced something hasn't been damaged by the building site directly opposite the house) we get constant broadband drop outs. Interestingly it also does appear to get worse during heavy rain.
Our BT Home Hub is a Home Hub 2.0 (I think), firmware version shows as:
Software version 4.7.5.1.83.8.94.1.11 (Type A)
The hub and the other white box have been restarted many times, it doesn't make a difference.
Since we started having issues, to rule out this being a WiFi related issue, I have a linux netbook attached directly to the Home Hub via Ethernet cable to run tests on. The majority of the time, the connection is fine (and we get a 100% ping return), however we appear to go through prolonged periods of losing about 50% of all pings on my tests. During these period, no computers on the network appear to be able to load any pages from the internet, but pings to the hub are always 100% (unless the hub was being restarted by one of us).
To keep tabs on things, I ran a tracert to www.google.co.uk and then scraped all of the nearby IPs from it (so the first few hops). Using that, I wrote a quick bash script to send out pings and then record to a text file anytime they fail. For anyone who is interested the bash script being used is here: http://pastebin.com/uEycEpdy
The output from the bash script after running all weekend is here:
19/01/14 (running from midday): http://pastebin.com/mtc5Euu0
20/01/14 (ending at 5:30pm) 1: http://pastebin.com/xnScepvy 2: http://pastebin.com/XQRk9eWW
It's ultimately weird! Its also worth noting that all of the lights on the Hub remain blue even when the connection is dead on the computers. It does appear during the issues the netbook can't even ping the first IP address (first hop) after our hub so wondering if it is a line issue (although the line checker on the website says its fine).
Any ideas? Since BT won't talk to me and we don't have a landline phone to test if there is a dial tone I'm wondering it anyone has any suggestions? Currenty bugging the landlord to sort it but you know what they are like!
Many thanks!

Hi hammeh,
Thanks for posting and I'm sorry to hear about the problems with your connection, if you need any help getting this sorted use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Using the phone makes my broadband drop out

Hi
Ever since BT have done some work at the exchange, I am experiencing problems with my broadband dropping out when the phone is used.
I have reset the hub and I have a filter on the phone line as it enters the house.
Has anyone any more ideas I can try?
Thanks

if you have changed the filter and moved the phone if dect further away from hub - does broadband drop on incoming or outgoing calls or both?
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Broadband drop out

My broadband drops out and all the lights flash. Just joined netflix and we can't watch anything as it just keeps buffering.
At that point I check the bt home hub v2 b and the lights are going crazy. Also at night when I am checking my emails on my tablet the connection will just drop out. I've lost count the many times I've reset the hub. I've pulled all cables and turned off all the things that uses wifi.
I've checked bt for b/b faults and my area code is not in a fault area.
Is it time the hub was changed to the latest bt hub , my sister lives 500yds away she has no problem with the latest bt hub. We have a bt vision box and can never get bbciplayer and other channels on the box.
Can anyone suggest my net move or should I have a rant at bt?
Paul
Solved!
Go to Solution.

when was the last time you renewed your contract? if more than 12 months then you are on a rolling monthly contract and any discount you had has ceased. you could save monet by phoning the uk based options team and negotiate a new contract cheaper and at same time get a new hub thrown in options team 0800800030
the hh2 is old and has known problems
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Broadband drops out way too much!

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