Broadband drops, router rebooting or disapeering

Hi all,
I've had infinity 1 since 12th January 2015. All was fine to start with but the past week has been a nightmare.
The connection is constantly dropping and the hub is disapeering from my devices and then re-appearing after 30 seconds or so. I've changed filters,done the line test for noise (there is none), power cycled the router and its still not connecting for more than a couple of hours at best and minutes at worst! I though someone here may be able to help before I try the dreaded BT helpline.
Please see below for the helpdesk screen info and the log below that. Any help is greatly appreciated.
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ43516111
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 21/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:27:56
6. Data rate:
9995 / 39993
7. Maximum data rate:
18827 / 56878
8. Noise margin:
11.9 / 10.8
9. Line attenuation:
14.5 / 14.7
10. Signal attenuation:
14.4 / 14.8
11. Data sent/received:
23.1 MB / 84.1 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-5Q6K
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-5Q6K
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
c8:91:f9:6a:1c:60
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0

How would I do that? Thanks for the quick reply.
Does this log info below add any more info?
19:17:21, 06 Feb.
IN: BLOCK [16] Remote administration (TCP [222.186.134.7]:6000->[86.144.204.84]:22 on ppp3)
19:17:14, 06 Feb.
OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.70]:40894->[216.58.210.14]:443 on ppp3)
19:02:42, 06 Feb.
OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.67]:41424->[89.185.143.141]:80 on ppp3)
19:02:41, 06 Feb.
OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.67]:41422->[89.185.143.141]:80 on ppp3)
19:01:14, 06 Feb.
OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_ath13_out/rule/0: ICMPv6 type 143 code 0 fe80:0000:0000:0000:2091:f9ff:fe6a:1c63->ff02:0000:0000:0000:0000:0000:0000:0016 on ath13)
19:01:08, 06 Feb.
OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_ath03_out/rule/0: ICMPv6 type 143 code 0 fe80:0000:0000:0000:e091:f9ff:fe6a:1c62->ff02:0000:0000:0000:0000:0000:0000:0016 on ath03)
19:01:04, 06 Feb.
OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.66]:55034->[62.189.62.134]:443 on ppp3)
18:57:38, 06 Feb.
OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_ath03_out/rule/0: ICMPv6 type 143 code 0 fe80:0000:0000:0000:e091:f9ff:fe6a:1c62->ff02:0000:0000:0000:0000:0000:0000:0016 on ath03)
18:57:34, 06 Feb.
OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.66]:50852->[62.189.62.134]:443 on ppp3)
18:52:33, 06 Feb.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.144.204.84->216.58.208.78 on ppp3)
18:52:31, 06 Feb.
BLOCKED 1 more packets (because of ICMP replay)
18:52:30, 06 Feb.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.144.204.84->216.58.208.78 on ppp3)
18:45:39, 06 Feb.
BLOCKED 2 more packets (because of Default policy)
18:45:38, 06 Feb.
BLOCKED 1 more packets (because of Default policy)
18:45:37, 06 Feb.
IN: BLOCK [15] Default policy (UDP [82.31.88.61]:3907->[86.144.204.84]:3074 on ppp3)
18:45:37, 06 Feb.
BLOCKED 2 more packets (because of Default policy)
18:45:36, 06 Feb.
IN: BLOCK [15] Default policy (UDP [86.162.38.150]:3074->[86.144.204.84]:3074 on ppp3)
18:45:34, 06 Feb.
IN: BLOCK [15] Default policy (TCP [54.249.232.170]:80->[86.144.204.84]:45940 on ppp3)
18:45:33, 06 Feb.
BLOCKED 2 more packets (because of Default policy)
18:45:32, 06 Feb.
IN: BLOCK [15] Default policy (TCP [140.205.203.106]:8002->[86.144.204.84]:45172 on ppp3)
18:45:31, 06 Feb.
BLOCKED 1 more packets (because of Default policy)
18:45:29, 06 Feb.
IN: BLOCK [15] Default policy (TCP [140.205.203.106]:8002->[86.144.204.84]:45172 on ppp3)

Similar Messages

Final attempt at a solution ... broadband drop out

Perhaps someone can help before - now being contract free - I leave BT.
For the last 9 months or so, we find ourselves unable to use our broadband connection without rebooting the hub. We have replaced the ADSL filter countless times, have used the test socket, have had the line checked, have left the thing unrest for 10 days (going without internet), had the noise adjusted up and down, I have used each and every wireless channel. When things go wrong, no lights on the homehub (incidentally, HH2, but I have also used a HH1 without luck) change and all looks normal but we find ourselves unable to connect. The connection mostly seems to go in the evening, but it's also been hopeless this afternoon (for example), most recent afternoons and also on Sunday mornings. In effect, there is no pattern... To get going again, all we have to do is reset, but that's not exactly convenient.
I asked about 9 months ago for a change to HH3 in case that helped. I don't think it will. I am currently using a linksys modem and router to see what happens - guess what? same problem! Interestingly, when it goes down, the modem lights again suggest there is nothing wrong with the connection.
BT have now worked out my contract is up and are telling me to recontract and negotiate to receive a HH3 - yes, I have to negotiate to get one despite always and for ever being with BT. If the problem persists, they will see what they can do.
Of course, I have no intention of getting stuck with a new contract for a piece of equipment that won't solve the problem. But I am also rather reticent to leave BT - not least because to have any confidence of not suffering problems in future, I think I need to move away from using the same phone line which means going cable...
Does anyone have any ideas? I attach my latest status report from my linksys modem...
Thanks!
GBH1000

Hi. Thanks for coming back.
I haven't solved anything - including previous error probs - but life was very hectic and while I allowed the contract to tick down, I reset the hub twice a day and coped. I've only been waging a final battle because it feels like a big risk switching providers if this can be fixed...
Here are the latest stats. As you can see I have reinstalled the BT HH2 because my wife uses the BB talk facility some evenings (including tonight) and it's easier to use the hub.
Anyway - here you go. These numbers mean nothing to me. Interestingly, I have NEVER been asked about them by anyone at BT either!

Broadband drops every few hours

My broadband drops out every few hours and takes me between 5 - 15 minutes to reconnect.
I have good speed (for here! about 1.3mb down) and this doesn't change but the connection drops at least 5 times a day. It's been doing this for at least 3 months. Sometimes it does just run very slow, but mostly it drops altogether.
The only way to get it working again is to turn off the router and turn it on again, then after anything from 5 - 15 minutes for it to reconnect.
It happens to all the computers we have connected, all via wireless, some mac some pc on Win 7.
Can anyone help please?

I will try changing the filter and cable, I may have tried this a while ago but will again.
Quite line has very very slight crackle but I don't think it's anything, we live a long way down the line in the coutryside and I never had better.
Not dropped completly since last night
but this is last activity showing how it's connecting, not sure what the fails mean..
Time and date Message
10:50:31, 12 Aug.
(59060.830000) Admin login successful by 192.168.1.89 on HTTP
10:50:17, 12 Aug.
(59046.400000) Admin login FAILED by 192.168.1.89 on HTTP
10:50:00, 12 Aug.
(59029.560000) Admin login FAILED by 192.168.1.89 on HTTP
10:47:12, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [23.214.39.154]:443->[217.39.80.162]:50320 on ppp0)
10:46:45, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:39, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:35, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:29, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:46:28, 12 Aug.
BLOCKED 6 more packets (because of Packet invalid in connection)
10:46:28, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:26, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:46:25, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:25, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:22, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:22, 12 Aug.
BLOCKED 2 more packets (because of Packet invalid in connection)
10:46:22, 12 Aug.
BLOCKED 1 more packets (because of First packet is Invalid)
10:46:22, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:22, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:19, 12 Aug.
OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:19, 12 Aug.
(58808.520000) Lease for IP 192.168.1.72 renewed by host Sarah-PC (MAC 00:22:69:56:9f:4d). Lease duration: 30240 min
10:46:19, 12 Aug.
(58808.510000) Device connected: Hostname: Sarah-PC IP: 192.168.1.72 MAC: 00:22:69:56:9f:4d Lease time: 30240 min. Link rate: 24.0 Mbps
10:46:19, 12 Aug.
(58808.440000) Lease requested
10:46:17, 12 Aug.
ath0: STA 00:22:69:56:9f:4d IEEE 802.11: Client associated
10:44:13, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [23.214.39.154]:443->[217.39.80.162]:50236 on ppp0)
10:41:44, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [193.113.4.154]:80->[217.39.80.162]:50183 on ppp0)
10:41:40, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:35:37, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:35:36, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.178]:80->[217.39.80.162]:49942 on ppp0)
10:34:50, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.89]:49889->[195.8.196.226]:80 on ppp0)
10:34:06, 12 Aug.
BLOCKED 3 more packets (because of Packet invalid in connection)
10:34:05, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.33.31.101]:80->[217.39.80.162]:49858 on ppp0)
10:34:04, 12 Aug.
BLOCKED 2 more packets (because of Packet invalid in connection)
10:34:02, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [173.194.66.95]:80->[217.39.80.162]:49829 on ppp0)
10:33:53, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:33:51, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.186]:443->[217.39.80.162]:49809 on ppp0)
10:33:36, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->17.164.1.31 on ppp0)
10:33:29, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->173.194.66.19 on ppp0)
10:33:23, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [173.194.66.156]:443->[217.39.80.162]:49790 on ppp0)
10:33:18, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.179]:443->[217.39.80.162]:49764 on ppp0)
10:33:16, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.123.85.43]:443->[217.39.80.162]:49759 on ppp0)
10:33:16, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->173.194.66.189 on ppp0)
10:33:14, 12 Aug.
BLOCKED 2 more packets (because of ICMP replay)
10:33:13, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->173.194.66.189 on ppp0)
10:32:34, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->17.146.232.12 on ppp0)
10:31:10, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [217.32.26.111]:80->[217.39.80.162]:49719 on ppp0)
10:31:08, 12 Aug.
BLOCKED 2 more packets (because of Packet invalid in connection)
10:31:08, 12 Aug.
IN: BLOCK [16] Remote administration (ICMP type 8 code 0 61.151.225.141->217.39.80.162 on ppp0)
10:31:07, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.144]:80->[217.39.80.162]:49697 on ppp0)
10:30:58, 12 Aug.
BLOCKED 5 more packets (because of Packet invalid in connection)
10:30:57, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [31.13.90.2]:443->[217.39.80.162]:49671 on ppp0)
10:30:57, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:30:56, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.123.85.74]:443->[217.39.80.162]:49666 on ppp0)
10:30:56, 12 Aug.
BLOCKED 4 more packets (because of Packet invalid in connection)
10:30:55, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.160]:443->[217.39.80.162]:49654 on ppp0)
10:30:50, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->31.13.90.2 on ppp0)
10:30:49, 12 Aug.
BLOCKED 1 more packets (because of ICMP replay)
10:30:47, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->31.13.90.2 on ppp0)
10:28:41, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [23.214.39.154]:443->[217.39.80.162]:49578 on ppp0)
10:26:05, 12 Aug.
IN: BLOCK [16] Remote administration (TCP [185.25.51.101]:12200->[217.39.80.162]:8080 on ppp0)
10:10:24, 12 Aug.
(56653.610000) Admin login successful by 192.168.1.89 on HTTP
10:09:51, 12 Aug.
(56620.270000) Admin login FAILED by 192.168.1.89 on HTTP
10:09:38, 12 Aug.
(56607.250000) Admin login FAILED by 192.168.1.89 on HTTP
10:08:50, 12 Aug.
(56559.280000) Admin login FAILED by 192.168.1.89 on HTTP
10:08:37, 12 Aug.
(56547.150000) Admin login FAILED by 192.168.1.89 on HTTP
10:06:58, 12 Aug.
(56447.720000) New GUI session from IP 192.168.1.89

Problem PAP2T reconnect after router reboot

Good Day at all,
I am italian user of VOIP system, and i find a big problem with the usage of
PAP2T adapter with italian NGI network and/or SQUILLO sip.
The problem is common to many many many, italian users:
when the WAN connection restart (after router reboot or temporaly internet failure) the adapter PAP2T don't want reconnect to the SIP server, i have test many configuration, and differet boot sequence of the router but the problem is always preasent.
but, if i change the SIP port with one other different, the system go online immediatly. when after this, i try to insert again the original SIP port, the systerm go down again.
(if i insert the original SIP port after Half hour, the system stay online)
I have disabled all protection and firewall of the router for test and make Port Redirect for all renge of port used form PAP2T but the problem is again preasent.
I have one XLS file with the detail of debug with all two cases.
At this poind i don't know if is a problem of server of NGI/SQUILLO (www.ngi.it) (sip.squillo.it) or is a problem of PAP2T firmware.
CAN HELP ME?
Best regards.

It seems to be the problem with a router partaially it is pap2t firmware problem. At least I had a long investigation on a similar problem. The internet connection drops, but pap2t does not know it and keeps sending NAT Keep Alive and Registration Messages. The Internet connection comes up with a different WAN IP. But the NAT table of the router (udp connections) is corrupted. This is a known problem in *nix, and many routers have linux based firmware. To restore udp packeges going out the solution is to issue
echo 0 > /proc/sys/net/ipv4/netfilter/ip_conntrack_udp_timeout_stream
sleep 10
echo 180 > /proc/sys/net/ipv4/netfilter/ip_conntrack_udp_timeout_stream
After a long correspondence with firmware developers of my router it was implemented in the router's firmware. I do not have this problem now. It can be also fixed in pap2t firmware. Pap2t should not send NAT Keep Alive Messages if the registration fails.
Message Edited by Zyxmon on 10-10-2008 06:43 AM

Broadband/phone keeps rebooting

Home hub 2 and with hub phone 2.1. Whenever phone out or call in on my outside number or hub number broadband drops lights on hub Broadband and Phone flash and reboots each time, and if using hub line and call on outside line hub call cuts out.
Can any one on the forum help of is this a bt line problem, thanks

You've probably got a "High Resistance" (HR) fault on your line. One of the primary symptoms of this is the loss of sync during phone calls. An HR is a poor connection on one or more of the joints on the cable pair between your house and the exchange. This will also give rise to background noise during phone calls - quiet rustling or hissing noises. This is caused by the unwanted mixing of the phone and broadband signals ("Intermodulation"), caused in turn by the poor connection. This forms a crude diode which provides the means of mixing. The phone and broadband signals should co-exist separately on the cable pair - not mixed up together.
Try this :
(1) Listen very carefully during a phone call . Dial the 17070 line test number and choose option 2. You should hear nothing. If you do hear hisses/rustles/crackles, go to (2)
(2) Call up the support people and tell them you have an HR line fault. If they are reluctant or don't understand, tell them to write down what you've described in the "Notes" field of the fault report.

Router reboots upon wireless connection

I have the Linksys WRT54GS wireless router with firmware version 4.71.1. Whenever I try to connect to my wireless network, or if I even try to find it with the "View Wireless Networks" window, my router resets, thus dropping connections with my other computers (wired and wireless) and the internet. Once re-connected to the other computers and the internet, I can usually connect my wireless computer. Also, all my wireless computers have no trouble connecting automatically to my network... it's just when I want to (or need to) connect manually that my router reboots. I have tried several things (too many to list) to try and stop it, however, I was just curious as to why this would happen (FYI: my router is very stable other than that, and does not drop connections at any other time). If anyone has any insight or instructions on what I could do, please give me a hand; this issue is quite annoying at times.

try reflashing/upgrading firmware on the router, after reflashing firmware hard reset the router back to factory default settings and reconfigure it according to ISP settings... logon to router's setup page, edit the wireless security e.g. wireless channel to 11, go to advanced wireless settings and reduce beacon intrval to 50, fragmentation and RTS threshold to 2304, transmission rate to 54mbps check whether it works for you or not.

ActionTec router reboots on it's own?

I originally posted this on Aug 4, but it seems that a whole bunch of posts from that day were lost in the maintenance that night so here goes again! My MI424WR Rev I router several times a day just shuts down and reboots. When it's finished rebooting everything is just fine. I noticed it when I was streaming radio on computer and it would just shut off. I looked at the router and saw that it was off, and then started going through it's booting...red power light, then green along with the rest of the green lights. Since my original post I called Verizon and explained what was happening. I went through all the reboots and shut downs that you can do with the equipment...rebooting the ONT, powering down the router, etc. Still happening at what seems like totally random times. They sent me a new router and I hooked it up today and so far I did have one reboot. Any suggestions as to what I should look at here? I like to troubleshoot and get things right before I call tech support. I'll have to keep watching and see if there is any pattern to these reboots. Maybe today's reboot was just a fluke? Have FIOS here for quite a few years and it's been trouble free up until now. The problem does not seem to affect neither the TV nor the digital voice service. BTW, my main connections to the router are Ethernet connections.

Very similar symptoms. here's my commiseration. I'm undecided as to how to proceed.
I had a Rev F router that a very friendly, competent Vz tech left for me after a visit for an unrelated problem. It's worked fine for several (2+) years. A few months ago I had a day filled with FiOS internet access problems. Phone was fine. TV was ok, except no VOD on any of the STBs. After powering down everything in the house from the ONT (removed the battery too!) to the router, STBs, and PCs multiple times and restarting from the outside inward, I gave up and called Vz support. The (exceptionally clueless?) tech put me through the usual power down/up drill again twice and then declared my router needed replacement. C'est la vie. While I disagreed, I knew arguing was senseless. She put in the order for a replacement to be shipped. That was a Thursday night. I was told it wouldn't arrive until Monday or Tuesday because of the weekend. Since I work at home 3 days a week (M-W-F, lucky me) it would mean making an hour drive into my office(unlucky me) until it arrived. Friday morning before heading out, I crossed my fingers and tried connecting. It worked (again, lucky me.) No problems resurfaced that day, or through the weekend - even VOD came back. When the replacement router arrived Tuesday, it was a new Rev I. While happy, I was reluctant to install it and lived with the old one for another week. I gave in and swapped them, sending back the old one.
As I mentioned, I work from home 3 days a week. I follow the same "work from home" routine on those mornings. 1) reboot my ethernet-wired PC; 2) go get my coffee in the kitchen and let the dog out; 3) about 10 minutes later I start my VPN; 4) I start a Remote Desktop session to my office machine. Up to here, that's been the same for years and aside form that one terrible day, there's been no problem worth mentioning. After connecting the Rev. I all was good as well. However, for the last 2 weeks, when I go through that routine and reach #4, to start the Remote Desktop session, the Rev I spontaneously reboots; just a red light, and then the green lights start and begin to flicker on/off during rediscovery & recognition on the Vz network. While that progresses, I close the not-connected RDP start-up window, and terminate the VPN which is stuck trying to "reconnect". I wait until full internet access is restored. Then I start the VPN. I start the RDP. All is good. If I happen to shut down the RD & VPN during the day, and then restart a connection to work, it connects fine without the router reboot happening. But the next time I try a "morning" attempt 2 or 3 days later, it goes through the same problematic reboot-upon-RD scenario.
While most Vz techs I've dealt with are very good, I live in fear of getting another clueless tech and figure the "devil I know is better than the one I don't". But reading this poster's problem is making me think it isn't "just me". I'm interested in hearing if others are having similar issues.

Broadband dropping out, noise high, speed slow

Have had past problems with high noise, which seemed to have been solved by having the mods reset noise down (thanks) with line speed increasing up to around 2Mbps over the last couple of weeks (great from where I was previously). See http://community.bt.com/t5/BB-Speed-Connection-Issues/Slow-broadband-downstream-line-speed/m-p/33081...
Tonight around 4:50pm (when all the kids in the neighbourhood have come back to their homes, and are playing online games) broadband drops out, noise jumps up to 22 from about 15 where it was previously I think, speed dramatically drops to less than 1Mbps.
Q1: Any idea how to get noise down again and speed back up?
Q2: Have I got a faulty hub that it keeps dropping out like this (hub is quite new)? Peculiar that it seems to happen at busy periods though - I've had this kind of drop out before, which is why I'm going straight to the forum. I have already had broadband boost engineer out in the past and that makes me think it's unlikely there's anything wrong with my line.
Any ideas about solutions will be gratefully received! (Just started working from home office today with 3 people - had thought I had us all on 2MB+ - but not now!) Help!
Thanks
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
881 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 881 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Connection Information
Line state:
Connected
Connection time:
0 days, 04:39:52
Downstream:
1.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
22.0 dB / 20.0 dB
Line attenuation (Down/Up):
50.0 dB / 31.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
312 / 23
CRC Events (Down/Up):
24 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
20 / 18
Error Seconds (Local/Remote):
133249 / 784
Solved!
Go to Solution.

is the new faceplate like this
or like this
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Broadband Dropping Out and Connection Speed Decrea...

Sorry to be a pain but I am back here again.
Since the last issue with speed, connection drop out and noisey line which required an underground cable to be partly replaced, all has been fantastic and no problem to report. Many thanks to those who were involved in helping with getting that issue resolved.
About 10 days ago the broadband started to drop out at random times but not too often. The broadband hub light would go out for about 15 seconds before returning. My connection would automatically resume and no great problem. It has since become more of a problem and pain.
The frequency of drop out increased with a sort of pattern. Last week an example would be drop out at 11:50 am, again at 12:40 and once more at 1:30 pm. Each time the connection returned my computer icon for wifi would be a warning triangle. I clicked on the icon and would get a message 'limited connection'. The only way I could connect again would be to click the icon and select to disconnect and then connect, making sure a 'tick' was in the box for autoconnection. A bit more of a pain than before but usable. It got more of a problem over the next few days.
The frequency of drop out increased. This became a right pain when trying to purchase things online as I could not be sure in the purchase had been completed or if I tried again would I get two lots? Upon broadband connection returning I would not be able to 'auto connect' but would get the warning triangle of 'limited connection'. I tried the click to disconnect and reconnect but it failed to work. I ended up shutting down the laptop, waiting before powering up. This failed to work as all I would get is the warning triangle and 'limited connection'. The only way I could reconnect was to press the 'restart' button. This worked but it got worse.
The next day the broadband connection would drop out every couple of hours. It got to the point that even pressing the 'restart' button would not allow me to connect. I tried three times and gave up. I had to resort to pressing the very small 'reset' button on the back. This cured the problem for about 12 hours before the drop outs started again.
It is now a case of 50/50 if I can connect to the broadband again after a drop out. It is getting quite frustrating. I only used the small 'reset' as a last resort. I have noticed that the speed of the connection has started to drop down also.
Each time the hub drops broadband and I can auto connect and do not press any hub button, the timer has reset to zero days and zero hours. I know it takes about a week for the connection to settle. I do wonder if these drop outs are messing the connection settings for my line speed? The line used to be rated at 21 Mbps but has decreased to 17 Mbps, my actual connection used to be 19 Mbps but struggles to reach 14 Mbps. It is slowly dropping with each and every drop out.
I also looked at the event log in the hub. Just before each broadband drop out I see a external connection is made with the initials 'CWMP' followed by 'event code 1 boot' or 'event code 6 connection request' or 'event code 4 value change'. Straight after the broadband connection drops out with out fail.
All I can seem to find out is that the external connection is either the hub connecting to the server or vice versa? As for the codes? I have no idea at all.
I only ever resort to pressing 'restart' if I cannot connect to my hub. I have only pressed the 'reset' as a last resort as nothing else worked to allow me to reconnect.
Can anyone offer any help or best a permanent fix?

I connected to the test socket and used a wired connection for the speed test and hub stats.
The hub position and run of cables are the same as when the last engineer advised as the best set up.
Since my last post I have checked the event log and 'CWMP' has made at least two remote connections but the hub did not drop broadband connection. The broadband has been stable but just slower than usual, as you stated due to the drop outs/disconnections.
I guess a case of wait and monitor to see if the problem has resolved itself?
Will the speed automatically return to the usual 18 to 19 Mbps? or will something else have to be done to reset it at the exchange/server?
Here are the hub stats from this morning.
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 00:23:43
Downstream:
16.69 Mbps
Upstream:
1.024 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.5 dB / 7.1 dB
Line attenuation (Down/Up):
10.3 dB / 6.7 dB
Output power (Down/Up):
19.8 dBm / 12.4 dBm
FEC Events (Down/Up):
4947 / 0
CRC Events (Down/Up):
11 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
377 / 48
Error Seconds (Local/Remote):
72 / 21

Broadband Drop Outs

Hey guys
Looking for some advice.
Currently living in a house with BT Infinity (its rented so I'm not the bill payer), when Infinity was installed everything worked fine - no problems at all.
Recently however (and I'm not convinced something hasn't been damaged by the building site directly opposite the house) we get constant broadband drop outs. Interestingly it also does appear to get worse during heavy rain.
Our BT Home Hub is a Home Hub 2.0 (I think), firmware version shows as:
Software version 4.7.5.1.83.8.94.1.11 (Type A)
The hub and the other white box have been restarted many times, it doesn't make a difference.
Since we started having issues, to rule out this being a WiFi related issue, I have a linux netbook attached directly to the Home Hub via Ethernet cable to run tests on. The majority of the time, the connection is fine (and we get a 100% ping return), however we appear to go through prolonged periods of losing about 50% of all pings on my tests. During these period, no computers on the network appear to be able to load any pages from the internet, but pings to the hub are always 100% (unless the hub was being restarted by one of us).
To keep tabs on things, I ran a tracert to www.google.co.uk and then scraped all of the nearby IPs from it (so the first few hops). Using that, I wrote a quick bash script to send out pings and then record to a text file anytime they fail. For anyone who is interested the bash script being used is here: http://pastebin.com/uEycEpdy
The output from the bash script after running all weekend is here:
19/01/14 (running from midday): http://pastebin.com/mtc5Euu0
20/01/14 (ending at 5:30pm) 1: http://pastebin.com/xnScepvy 2: http://pastebin.com/XQRk9eWW
It's ultimately weird! Its also worth noting that all of the lights on the Hub remain blue even when the connection is dead on the computers. It does appear during the issues the netbook can't even ping the first IP address (first hop) after our hub so wondering if it is a line issue (although the line checker on the website says its fine).
Any ideas? Since BT won't talk to me and we don't have a landline phone to test if there is a dial tone I'm wondering it anyone has any suggestions? Currenty bugging the landlord to sort it but you know what they are like!
Many thanks!

Hi hammeh,
Thanks for posting and I'm sorry to hear about the problems with your connection, if you need any help getting this sorted use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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Using the phone makes my broadband drop out

Hi
Ever since BT have done some work at the exchange, I am experiencing problems with my broadband dropping out when the phone is used.
I have reset the hub and I have a filter on the phone line as it enters the house.
Has anyone any more ideas I can try?
Thanks

if you have changed the filter and moved the phone if dect further away from hub - does broadband drop on incoming or outgoing calls or both?
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Broadband drop out

My broadband drops out and all the lights flash. Just joined netflix and we can't watch anything as it just keeps buffering.
At that point I check the bt home hub v2 b and the lights are going crazy. Also at night when I am checking my emails on my tablet the connection will just drop out. I've lost count the many times I've reset the hub. I've pulled all cables and turned off all the things that uses wifi.
I've checked bt for b/b faults and my area code is not in a fault area.
Is it time the hub was changed to the latest bt hub , my sister lives 500yds away she has no problem with the latest bt hub. We have a bt vision box and can never get bbciplayer and other channels on the box.
Can anyone suggest my net move or should I have a rant at bt?
Paul
Solved!
Go to Solution.

when was the last time you renewed your contract? if more than 12 months then you are on a rolling monthly contract and any discount you had has ceased. you could save monet by phoning the uk based options team and negotiate a new contract cheaper and at same time get a new hub thrown in options team 0800800030
the hh2 is old and has known problems
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Satellite Pro M70 can't refresh IP address after router reboot

My Laptop isn't able to repair it's wireless connection if I reset the router. I have to power cycle the laptop to get it to connect again as it always gets stuck on getting network address... Any known issues about this with software patch or anything...?
Thanks
Huw D.

Hello Huw
As far as I know there are no known issues with WLAN connection and I dont know exactly what happen with your WLAN connection. After router reboot try to disable WLAN card for a short time, enable it again and try to establish connection again.
The settings are the same and nothing must be changed.
Bye

Router reboots every time i use the txt app in iphone 3gs

I have a netgear cgd24g router and it reboots only every time i use the text free app in my iphone 3gs. First i felt weird and stated to google this problem. I found people having somwhat same kind of problem with other brands and had suggested few solutions, like resetting it, changing it to a ascii security code with a $, upadating the firmware of the router etc. I have done everything but i still have the same problem. I have 2 laptops and a desktop (no wireless in desktop) nothing is wrong when all three are working together. I even tried adding two more laptops and nothing is wrong. But as soon as i open the text free app and start texting the router reboots like in resetting it. The problem is only with the txt free app. Nothing happen when i browse thru safari or use youtube etc. But wen i use the txt free app the light goes off and comes back on one by one. I even went to the extent of asking my friend to download the app in his iphone and tried it using my wifi , the same thing happened. i even switched out the old netgear router with a new one and the same thing is happening. I am tried of this. CAN ANYONE HELP ME PLEASE ?????

yes i have tried everything from changin the security type to checking the firmware version. The firware version was the latest so i didnt have to update it. About changing the router, i did switch the old netgear cgd24g to a brand new netgear cgd24g. The brand was same because that is what my service provider would give me. I like the sugestion about trying it with a different router and see if the problem persists. If the problem is gone then i will get another one. This will help me figure out where the problem is.

Extreme router reboots when trying to connect to disk after 7.1.1 update??

I just brought my new AE-n router home not more than 2 hours ago. I connected a USB disk to it and it was discovering it and was able to transfer quickly to it.
However, I updated my firmware to 7.1.1 and whenever I try to manually connect to the disk, my router restarts itself. I've tried resetting the disk and unplugging the router. I have not changed any settings other than the firmware.
Anyone have an idea? Can I try putting the old firmware back on? Thanks.

Ok, I did that. UPDATE:
I downloaded 7.0 and 7.1. I installed both and also tried resetting the router after each firmware install.
The problem occurs when I try to manually connect to the disk using the disk utility. After I'm prompted and enter my login info, the disk light looks like it's being read and immediately after, the light turns amber and the router reboots.
I'm currently using 7.1. I can get the disk to connect fine when I reset everything, configure the router to my specs and then turn the USB disk on. HOWEVER, once I turn off the disk and then turn it back on, I can try to connect to it and the router will reboot again. Obviously I want the option to turn my disk off at night. 7.0 didn't even work at all, barely.
Any ideas??

Broadband drops, router rebooting or disapeering

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