BRS........waiting for thoughts..........

Hi Experts,
- in manual BRS, how to find non cleared items. ex: bank charges, interest will be directly debited by bankers and customes sends payment without our notice. How these items are identified and how to make brs?
- Where you can assign profit center to business area?
adv thanks for your thoughts and will assign points
Thanks
anil

Hi bethwicklund,
I understand you're getting the same waiting for scanner message on your Officejet J4580. I'm sorry to hear that but I believe I can assist you.
There is no HP software for the J4580 for the Mac OS X 10.9 operating system, so you will not be able to scan from the front panel of the printer as it requires the HP software to function with the computer. For the computer side of things, it could be the driver being installed that's causing the issue.
I would recommend that you follow this Uninstalling the Printer Software document to get the HP software removed, and then reset your printing system followed by a verify/repair of your disk permissions. Once that is done, please reboot your Mac and please follow this OS X v10.9 Mavericks: Installing and Using the Printer on a Mac document to install the driver via the Apple Updates. Once that is completed, you should be able to scan following this How to Scan: OS X v10.9 document.
Hope this helps, let me know how it goes!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Similar Messages

DVR Problem w/QIP7232P2 DVR Operation; HOW Long will I have to wait for 1.9.1?

THE SHORT PROBLEM:
1) DVR records only a few moments of pre-scheduled events then the recording stops with only 10 to 30 seconds stored content and this is reported in the on screen detail.
2) DVR records a full 1 hour show however, after 20 or so minuets of playback, use of the fast forward, skip (to get around a commercial) or pause DVR functions will cause the playback to jump to the end and you can't see the rest of the story. One must start the show over again, view stuff you have seen before to get to where the error happen. If you fast forward too close to the point of the error, you will get dumped out of the show all over again. Once you get close you just have to watch commercials and what you have seen before and then not use any DVR functions in order to watch the rest of the show.
3) DVR records a full 1 hour show, you fast forward to a time that is say 50% into the show, the progress bar will move forward like normal to show you get close to the point of you stopped watching the show before (to help solve problem #2 above) BUT, if you go too far, the progress bar will jump back to the start of the show and you may be dumped out of the program or it may continue to move forward. However the operation of the progress bar is not right.
This would render the DVR less then useful. Verizon has replaced my STB and talked me through the reset of AC power operation that is the normal fix for most STB issues. I'm told this will require a software upgrade from 1.9 to 1.9.1. OK, GET IT DONE and CREDIT USERS OF DVRs THE FEE PAID FOR SOMETHING THAT IS NOT WORKING.
THE LONG STORY WITH DETAILS:
All seemed to be well with the unit for a few months and the upgrade to the new 1.9 software looked like it went off without a hitch.
But.....Starting on around 12/17/11 I noticed that my DVR was recording only about 10 to 30 seconds of programming during scheduled events. Sometimes it would attempt to record the same event one or two times, each only lasting a few moments. I called Verizon customer service I think on 12/20/11 and they asked me to pull the 120 volt power and then re-apply power. This helped the problem but, remote testing seemed to show an issue and the customer rep decided a replacement unit was needed and Order No. MDDQ08V49U was created and another set-top box was shipped to me.
It is too bad that the technology has been developed to allow the external storage of digital content however, one can't back the 200 plus hours of video one may have stored on a set-top box and restore it on a new unit. It is also not possible to reproduce the vast extent of scheduling of events. No, it seems when you change out a set top box, all the programming is gone and you have to spend an afternoon coping down the schedule from the Series Manager and then re-enter all new events by making new recording events; a very time consuming operation.
So it is frustrating once after this afternoon is wasted reprogramming a new set-top is all done with the new set-top box installed, I find that on 1/5/12 when viewing recorded programming that should be one hour long, I only seem to get 22 minutes of playback. I try to look at this in detail and see that the first 22 minutes indeed play back in a normal manor. One is able to use the jump forward mode to skip over a commercial and all is good. If after 22 minutes you don't do anything, playback will continue to the end of the 1 hour. BUT, if after the first 22 minutes you try the skip or pause function, the program will jump to the end screen where you are given the option to: Program Options Page were you can select Play, Save until I delete, or Delete.
On 1/4/12 I called Tech Support and asked what to do about this 2nd box having yet another DVR problem. Once again I was asked to cycle the 120 volt AC power and disconnect and reconnect the coax "because electricity can build up in the set-top box". (I thought that was a cute reason). I asked the Customer Service rep if this was a Tier 2 or Tier 3 Troubleshooting method and she told me she was not authorized to tell me.
1/5/12 a Manager calls me back to follow up on a survey from the December service call and after seeing that I had a trouble ticket on 1/4 to see what is going on. He attempts to talk me into getting the on screen diagnostic screen to come up (press a mix of power and OK) but that just does not work like the old set-top box. We review the problem and he is not sure what else to do then send a Tech to the house to review the problems. He did tell me the STB I had in December WAS a known bad number; something about an issue with ribbon cable fault going to the hard drive. Well OK, but it seems ODD that the two like problems seem to happen to a known bad box and now to a new box that is not in the "bad" lot of numbers. This new STB also had been running 1.9 like the old STB for some number of weeks/months without issue then BANG, a problem pops up! It seems like this is a deeper problem but I trust with all the fact Verizon can find the right answer.
1/6/12 Aaron Phelps, Cable Splicing Technician comes to look at the problem. Nice guy! I show him the two recorded shows that have the problem. He can't get the on-screen diagnostic up but we use the test via the Main Menu and all readings seem OK. He also tests signals via an external meter with good results.
At last, he calls Tier 2 Tech support and I'm told by him that it seems some bug is in ver 1.9 and we will have to wait a month for a 1.9.1 to come out that should address a memory issue in the DVR. I don't know is this is the real story but Aaron tells me the ONLY fix they have is to swap out STB and he has no other 7232 units so... I'd have to go back to a smaller hard-drive or wait a month to see what happens.
To say again, it is a problem when the only answer in practice is to reboot the STB or replace it and this does not solve the problem. The field Techs don't know about a software bug less they call tier 2 support. Also, as it is so common to just replace the STB, the process may take only a moment in physical action to swap wires HOWEVER, it is an afternoon to get programming done so a new DVR is recording all the shows a Customer has established; on top of the time talking to phone Tech support and waiting for someone to show up to the home, that is a considerable investment in Consumer time. If you can't back up the content with the local drive due to copyright issues how about a cloud approach? I'd encourage a known bug to be resolved quickly and perhaps solve the manor that a STB is backed-up and replaced.
I learn on 1/6/12 my friend had like problems:
xxxxxx address blocked
Claire had the added problem that a pre set event she set to record change by an hour. I've not seen this but, I see in the Forum URL below, another person had the same problem as reported by "DC-Videophile" on 01-01-12 at 08:33 PM. On this same forum "rich3fan" reports problems that I have on 01-04-12 11:54 AM. The very bad news would seem from "markjrenna" 01-04-12 09:29 PM where it is suggested that 1.9.1 will not be out before 1Q12!!!! That is a long time to have this problem.
http://www.avsforum.com/avs-vb/showthread.php?p=21441579#post21441579
A Review of My Events W/ Problems:
I did not record when the problems happen in December
NCIS, channel 50, "Dog Tags" USA Recorded 1/5/2012 2:00 PM
NCIS, Los Angeles; 50, USA Recorded 1/4/2012 7:00 PM
NCIS, channel 50, "In the Zone" USA Recorded 1/6/2012 6:00 PM (after Tech visit to home)
I notice with this event, when you hit fast forward, the progress bar moves forward with time then at a point it goes back to the start point, even when good video is playing in fast forward. This program worked beyond 22 min then failed at maybe 38 min. When I tried again, it failed at another point earlier (maybe 15 min) so it does not have a pattern.
Leverage, channel 51, TNT, "The Gold Club" Recorded 1/7/2012 2:00 AM (after Tech visit to home)
The Best Thing I Ever Ate, channel 164 Food Network, "Bang for the Buck" Recorded 1/6/2012 7:30 PM
My Name Is Earl, channel 52 TBS, "Stole P's HD Cart", Recorded 1/7/2012 8:00 AM (after Tech visited to home)
NCIS, channel 50 USA,"Internal Affairs" Recorded 1/6/2012 5:00 PM (after Tech visit to home)
NCIS, channel 50 USA, "UnSEALed" Recorded 1/8/2012 11:00 AM (after Tech visit to home)
and a lot more.........

I am having the same problems. My guess is that a lot of people are having the same problems and just living with it. Those of us who know where to go on the Internet come here to find a fix.
It seems Verizon has some explaining to do. Maybe they should try Beta testing new software a little better. I would rather have to wait longer for something that works. I am sure that some manager or director said this is close enough, deploy it and we will see what happens. Well, you are seeing the problems. Time to fix your mistake.
All of us are telling our friends about the problems. The longer this goes on, the more people we will tell about it.
Wouldn't you rather us be telling our friends that their is an error in the new interface and that you are working hard to fix it?
If you want to be up front about this, then just tell us. We are adults and can handle it. If you made a mistake, own up to it and give us some credit for doing your Beta testing in the field.
Customer Service is all about telling the truth and if you made a mistake, admit it and lets move on with a fix. I do not want to be told again that I should be able to unplug it, power cycle it, try the on-board diagnostics, etc., etc.......
I am going to be repsonding on a daily basis to keep this topic at the top of the list.
Time to come clean. You will feel better Verizon.
Let's talk tomorrow.

My dad made a mistake on purches on my ipad, and now he owes money he can't pay off right now. icloud wont work because o it, how can I get my icloud to work so i dont have to wait for him to pay itunes off???

(we share a apple id) My dad bought some inapp purchases, and he thought it didnt work. so he did it again. he can't pay it of right now, and icloud reuses to work on my new ipod. i cant just make a new id, all my music is on that. how can i get icloud to work, WITHOUT waiting for my dad?

iCloud is free.

HSDIO conditionally fetch hardware compare sample errors (script trigger to flag whether or not to wait for software trigger)

I am moderately new to Labview and definitely new to the HSDIO platform, so my apologies if this is either impossible or silly!
I am working on a system that consists of multiple PXI-6548 modules that are synchronized using T-CLK and I am using hardware compare. The issue I have is that I need to be able to capture ALL the failing sample error locations from the hardware compare fetch VI... By ALL I mean potentially many, many more fails than the 4094 sample error depth present on the modules.
My strategy has been to break up a large waveform into several subsets that are no larger than 4094 samples (to guarantee that I can't overflow the error FIFO) and then fetch the errors for each block. After the fetch is complete I send a software reference trigger that is subsequently exported to a scriptTrigger that tells the hardware it is OK to proceed (I do this because my fetch routine is in a while loop and Labview says that the "repeated capbility has not yet been defined" if I try to use a software script trigger in a loop).
This works fine, but it is also conceivable that I could have 0 errors in 4094 samples. In such a case what I would like to do is to skip the fetching of the hardware compare errors (since there aren't any) and immediately begin the generation of the next block of the waveform. That is, skip the time where I have to wait for a software trigger.
I tried to do this by exporting the sample error event to a PFI and looping that PFI back in to generate a script trigger. What I thought would happen was that the script trigger would get asserted (and stay asserted) if there was ever a sample error in a block, then I could clear the script trigger in my script. However, in debug I ended up exporting this script trigger back out again and saw that it was only lasting for a few hundred nanoseconds (in a case where there was only 1 injected sample error)... The sample error event shows up as a 1-sample wide pulse.
So, my question is this: is there a way to set a flag to indicate that at least one sample error occurred in a given block that will persist until I clear it in my script? What I want to do is below...
generate wfmA subset (0, 4094)
if scriptTrigger1
clear scriptTrigger1
wait until scriptTrigger0
end
clear scriptTrigger0
generate wfmA subset (4094, 4094)
I want scriptTrigger1 to be asserted only if there was a sample error in any block of 4094 and it needs to stay asserted until it is cleared in the script. scriptTrigger0 is the software trigger that will be sent only if a fetch is performed. Again, the goal being that if there were no sample errors in a block, the waiting for scriptTrigger0 will not occur.
I am probably going about it all wrong (obviously since it doesn't work), so any help would be much appreciated!

Please disregard most of my previous post... after some more debug work today I have been able to achieve the desired effect at slower frequencies. I did straighten out my script too:
generate wfmA
if scriptTrigger1
clear scriptTrigger0
wait until scriptTrigger0
end if
generate wfmA
scriptTrigger1 = sample error event flag
scriptTrigger0 = software trigger (finished fetching error backlog in SW)
However, I am still having a related issue.
I am exporting the Sample Error Event to a PFI line, looping that back in on another PFI line, and having the incoming version of the Sample Error Event generate a script trigger. My stimulus has a single injected sample error for debug. For additional debug I am exporting the script trigger to yet another PFI; I have the sample error event PFI and the script trigger PFI hooked up to a scope.
If I run the sample clock rate less than ~133MHz everything works... I can see the sample error event pulse high for one clock period and the script trigger stays around until it is consumed by my script's if statement.
Once I go faster than that I am seeing that the script trigger catches the sample error event occasionally. The faster I go, the less often it is caught. If I widen out the error to be 2 samples wide then it will work every time even at 200MHz.
I have tried PFI0-3 and the PXI lines as the output terminal for the sample error event and they all have the same result (this implies the load from the scope isn't the cause).
I don't know what else to try? I can't over sample my waveform because I need to run a true 200MHz. I don't see anything that would give me any other control over the sample error event in terms of its pulsewidth or how to export it directly to a script trigger instead of how I'm doing it.
Any other ideas?

Poor, poor service and STILL waiting for a callbac...

The following information is a partial capture of the service standards that we have received from BT that has led to our complaint being made. Following this extended period of time we have had to take a considerable amount of our time to try to resolve this issue. We have spent a considerable amount of time waiting for calls that haven’t been forthcoming and waiting for engineers. When we did push for an engineer (otherwise we would be waiting for another week of intermittent service) he showed up and had no notes or any idea why we had requested his call out!
You will notice that the last entry that we have made is for August 31st 2012. We have decided that our time is too important to waste on an organisation that cares so little about their customers that they cannot be bothered to follow up and resolve outstanding issues. The complaint has been sent on September 10th 2012.
Between August 31st and September we have heard nothing about resolving this complaint from BT, despite assurances that that somebody would resolve the issues raised.
The overall standard of service of BT has fallen what I would expect as a basis standard and in many cases has been deliberately evasive and obstructive. Frankly, this is the kind of shabby service that is difficult to reconcile with the image of a cutting edge communications provider in 2012.
We can only emphasise just how let down and disappointed that we are with BT.
9th August
We experienced intermittent problems with the broadband connections causing issues with BT broadband, Vision and BT Anywhere mobile.
We contacted BT to report the problem. It was confirmed that someone from the Technical Team would look into it.
We spoke with technical team and confirmed that they would complete checks and call back within a specific time.
10th August
We had continued issues with broadband, vision and mobile. Losing connection every 3-4minutes throughout the day between the hours of 9 and 6
13th August
We contacted BT again to confirm issues still ongoing and broadband intermittent throughout the day. We were assured that line checks would be carried out and were contacted at 9-45pm to explain that the situation would be resolved.
Various diagnostic attempts were made over this period involving changing filters, unscrewing the phone plate at BT’s request etc…. We were told that it was probably a faulty filter- even though it had been changed…..
I received a call a couple of days later when I was at work and a co-worker dealt with it. He said the call referred to the BT fault but no message was left.
In the meantime we received a call from a marketing team offering to sell us BT infinity ‘at no extra cost’…. This would resolve our issues and we understood this call to be part of the ongoing service issue.
23rd August. After 6pm
We called through to report a fault again and was on hold for 28 minutes. 13 minutes in I spoke with someone and as I had gone through about the telephone was told it was the wrong department and they would put me through to the broadband team. Total hold time 28 minutes
Asked to speak with a manager
Ashalt came on the phone and said that he would speak with a manager in the ‘level two team’ and find out what was happening. I said that I wanted compensation for the issues and the amount of time that this has taken with both myself and my partner. I said that it was not acceptable for this to have taken over 3 weeks to get this sorted.
He said that he would call me back to discuss compensation as I would definitely receive compensation for this.
I was put on hold and then his operator came back on the phone to say that she was putting me through. I explained that this was not what was agreed and that the manager was going to come back to me. She said that they have my telephone number and would call me after the call.
Was advised would put me through to the Level 2 technical helpdesk as this is where it had been escalated and they would find out when an engineer would be sent around.
Upon being transferred through to Level 2 the lady did not know why I was being put through. I had to explain everything again.
She then completed the following script again:
Apologies for inconvenience
Checking the line
Taking time with the check
Problem at the exchange
Sent a previous request to the wholesale team and they didn't find a problem
Send a further request
I explained that we were telephoned to say that due to our complaint they would install BT Infinity as this would help the situation. The lady confirmed that the issue needed sorting out as would still get the same problems.
I asked if i had been miss-sold BT Infinity to which she said yes.
Line test results completed and nothing is showing as an error. Explained that someone would need to come and physically check the line. Then told that if there is a fault in the flat we would be charged £99. I confirmed that we did everything that was asked of us and couldn't understand why it would be in the flat. It was again repeated that if there is a fault in the flat then we would get charged.
The ‘customer service’ operative confirmed that the earliest date for an engineer call out would be Tuesday between 8-1. We suggested that this was not acceptable and that we would be without proper broadband for the whole bank holiday weekend. The lady said that's the earliest available time. She said that she was not sure why an engineer had not been called already
Confirmed that manager a would call back to discuss compensation. We never received call.
Saturday 24th August
The BT engineer came today and fixed the problem within 20 minutes. The fault appeared to be with the connection from the terminal box outside and how our home line was attached to that. The engineer said that he had no notes relating to why we had called him out and was in the dark initially as to what the problem was. Once again we explained the problem.
We called the cancellation team to find out whether or not there would be any charges related to cancelling all of our BT services. Spoke with John.
John confirmed that there would be a cost of 159.91. I asked John for clarification of this. He said that we entered into a new 18 month contract on the 27th February. I did not know what this was for and asked for the call to be listened to. John said that they would have needed to confirm that there would be a new 18 month contract otherwise it would be invalid. John said it would take 7days for the call to be listened to. I asked for a full transcript of the call and John said that this would be provided. I asked if these were the only charges as we also have a mobile. John said that was the only figure being given to him. John offered to give me the telephone number 0800 169085.
We called this number and were put through to the Welsh Language team - Michelle. She then tried to put s through to the correct department. We then went through to the offshore team who then tried to put us through to the correct Team who then put him through to "I'm sorry the number you dialed has not been recognised".
Called through again to BT 150 number and went through to Rebecca. She managed to find the correct number and put me through to Maureen. Maureen checked the cancellation charges and advised the same figure. Maureen confirmed that she would put a note on the account as well to confirm that this would be the only cancellation charge.
Correct number 0800 0322111
12.58
We received a call from a gentleman pertaining to be a manager. When question he had no idea why he was calling me and thought it was just to check that the broadband was working. I explained that this was a complaint and that a manager was to call me back. He admitted he was not a manager. He was called Jude.
Jude transferred me through to Molly who was a manager and the phone was cut off.
Molly then called back. I summarised the situation to her (again) and she confirmed that again it was unacceptable. I asked why I was not receiving a call back from the manager that had promised me the call. She could not comment. I asked why I was receiving the call at the very end of my call back slot as this would mean that I would not have to waste even more of my time. Again she could not comment on this.
She confirmed that she would definitely help with compensation and that we have been reporting the fault since 9th August I confirmed that 160.00 would be a good starting point. I also asked several times that I wanted a full transcript of all of the calls made. This to date has not been forthcoming. I confirmed that I had been lied to on several occasions, had been given incorrect information, had not received callbacks when I had been promised them even by senior managers.
I mentioned that the service appeared to be working. Molly said that they would need to wait 48 hours before been able to close off the overall complaints process.
I asked when we would be discussing the compensation. She put me on hold and said that she would need to speak with the billing team. She then came back on the line to explain that any adjustment would take 48 hours. I said that so basically they haven't said anything and you still need to wait for 48 hours.
She said that she would call me back on Monday. I confirmed that this was a bank holiday and asked if she was actually working on that day. She confirmed that she would. I mentioned again that it was a bank holiday but she said that she was working. She asked me what time I would like a call back. I asked her what time she started work and she said at 8am. I asked for a call back at 8am. She agreed and confirmed to this.
We then received a call on my mobile from apparently Molly's manager confirming that we would get a phone call from Monday between 8-9 o’clock am and that they would call within that timescale.
Monday Bank Holiday
No call received. Called through to check at 13.47 and advised offices are closed as it was a Bank Holiday
Tuesday 28th
Call received and missed at 14.38
Call returned by me at 16.54
I requested to speak with the customer complaints manager on hold for 12 minutes.
The operator advised that he wanted to put me through to level 2 technical support. I said that I did not want to go through to them as they were incompetent and incapable of dealing with this situation and it is very disappointing that I am having to call again and chase.
Requested to speak with a manager
Sunny came on the phone and I confirmed that I wanted to make a complaint and that I was not happy. Sunny attempted to put me through to the level two technical team again and I insisted this was not the nature of the call. I wanted to complain. Sunny said that I had not mentioned this and that he could try and deal with the complaint.
I asked to speak with the center manager and advised that his manager was Rhuel. He then said that he was not allowed to give me the name of the center manager as he was not authorised.
I explained also that we were mis-sold BT Infinity as we had received a call confirming that they were calling on the back of our issue and that if we had BT infinity it would rectify this matter. We were later advised that even BT Infinity would not have worked until the issue was rectified.
Complaint finally logged under the following reference:
VOL012-xxxxxxxxxxx
Fault logged under reference:
VOL051-xxxxxxxxxxx
Sunny then advised that I should call the billing team myself as he only had a limit of £10 compensation. I explained that I cannot understand why I needed to do this and that they could not do this as part of the complaints procedure. He said it would be quicker if I did this. We agreed I would call and then he would call me back on Wednesday between 5-6 pm.
Sunny did not call back.
Tuesday 28th August 18.22
I went through to billing team and I was offered £16.42. I asked about waiving the £160 charge and was told that I would have known about being entered into a contract again. I confirmed that this was not discussed in the call of the 27 February. I was advised that I would have been sent out information and I should have read it. This ‘information’ has never been received. I confirmed that I was not happy with this and asked about about the compensation for my time and emotional distress. It was explained to me that BT don't give out money for that. I asked to speak with a manger
I was told that Jason Puchowski (who I was told was the manager) was not available and that he would call me back in 48 hours. I explained that this was not acceptable. The operator confirmed that Mr Puchowski would call me back the following day at a time between 2 and 3 pm.
No phone call from Jason was received
Wednesday 29th August 5.27
I received a call asking me if my broadband has been resolved. Understandably I was very annoyed with this as it was not Sunny or Jason calling me back but one of his team who had no idea of what the problem was. He had not even got another manager to call me back. I asked to speak a manager
I was put through to Sagarika who apparently is Sunny's manager. She said that it was due to personal circumstances that Sunny could not make the call.
I again explained the situation and that a call had not received a call from Jason. She confirmed what I was saying in that the service was unacceptable, upsetting and distressful and that the current offer for compensation was unacceptable.
I repeatedly asked to speak with the Centre Manager which by the terms of your complaints policy I was allowed to ask for this. I was advised that she was not allowed to give out those details.
I asked for the email contact for the center manager as I was putting together the complaint for Offcom and wanted to copy him in. She asked me not to do that and that she would try and resolve this.
Sagarika said that she would look into this to see what she could do and call me back that evening between 7-8 pm.
No call back received
Friday 31st August
No call back received from either manager. I had received a text from BT confirming that my direct debits were cancelled. I went online to try and reset them but couldn't do this and went through to the billing team.
Spoke with a very helpful individual who reset my direct debits. I asked if he was aware of a manager called Jason Puchowski. He said that he was. I explained a little to him about the situation and circumstances and he said that he would instant message Jason. A reply came back to say that Jason was away from his desk. Then an email was sent to Jason and the operator, who originally took my call, confirmed that I was calling and that I was very upset. He forwarded to Jason that not only did I not receive a phone call within the agreed time slot but did not receive one within 48 hours.
This was the last communication that we have received from BT on this issue.
The only communications that we have received from BT is to tell us to return their ‘BT Infinity’ box within 2 weeks or we will be liable to pay a fee.
it is now Tuesday 25th September and today I have checked the bill and no compensation or reimbursement has been received. No telephone call forth coming.

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

How to make Flash to wait for user input

Hi,
I found this PHP script, then I made some changes to make it
FEED the Flash user interface with online user input.
The main concept of this script is WAITING for user input, so
it shows the messages and then go to next line and so on.
The user input go to directly to TEXT file which writes in
lines, each line has a unique id = (mag_id).
There "get_msge.php" which works as the middleware between
FLASH and messages text file.
The problem, its doesn’t show any data while there are
data in the text file.
Help here please, best regards.
This is the link of
problem illustartion
AS is:
// create an object to store the variables
varReceiver = new LoadVars();
// load the variables from the text file
varReceiver.load("get_msg.php?file_id=1&msg_id=1",
"POST");
// trigger something - when the variables finish loading
varReceiver.onLoad = function(){
//the variables have finished loading
if (this.msg_id == 1) {
_root.xmsg1_swf.text = this.msg;
_root.xmsg1_ch.text = this.msg;
gotoAndPlay("line2");
} else {WAIT }
PHP is:
<?php
//get these values from the FLASH
$file_id_swf = $_POST ['file_id'];
$file_name = "messages/messages".$file_id_swf.".txt";
$msg_id_swf = $_POST ['msg_id'];
// [0] ."||".[1] ."||".[2] ."||". [3] ."||".[4]."||". [5].
//$msg_id."||".date."||".time."||".$from."||".$to."||".$msg.
$fp = fopen ($file_name, 'rb');
while (!feof ($fp))
$msg_txt = fgets ($fp, 1024);
$line = explode ("||", $msg_txt);
$msg_id = $line[0];
$from = $line[3];
$to = $line[4];
$msg = utf8_encode ($line[5]);
if ($msg_id == $msg_id_swf)
echo
"msg_id=".$msg_id."&from=".$from."&to=".$to."&msg=".$msg;
}//while
fclose ($fp);
?>

Well, given the things that you've written, I don't think it
could. There technically isn't any code in flash that lets it
"wait." In order to "wait," you must run the script over again
until some condition is met.
However, your code does look accurate. Why do you need to
wait? The onLoad function will be invoked WHEN something is loaded.
So, I don't see the reason for the "waiting."
In addition to that, I would like to say that using text
files isn't that great with flash. I have done this before and
noticed several problems with using text files. The biggest problem
is that the text files are cached after being loaded. Every time
you re-load it again, you will get what you got the first time
until you reset your cache (ie. close your browser). I suggest
using MySQL. (Just my thought.)

WAITING FOR TIME CODE....again

Hi, when I try to capture from DV device, the capture window appears "PREVIEW DISABLED" I can remote the dv device, mark time code in or out, play tape, pause tape, the time code in the capture window run and is the same taht the tape, but when I do batch capture, cpture clip or capture now, the preview window of catpure says : "WAITING FOR TIME CODE" "DEVICE MUST IN VTR MODE WHEN DEVICE CONTROL IS ENABLED" and when I abort the capture this message apperas: "THIS OPERATION COULD NOT BE COMPLETED AS THERE IS NO VIDEO", Quicktime pro is unabled to capture too, but IMOVIE capture without this problem. I download the firewire sdk from developer connection of apple and use AVCVideo Cap, and no problem for cature, so , my Firewire or dv devices are ok, with DVHSCap I capture PRO HD JVC very well.
Resume , I think there is a problem with quicktime and DV format, My Ibook G4 with FCP 5.0.1 capture from DV devices OK, without problem. If anybody resolved this please comment with us. I work to day with FCP 6.0.4 and quicktime 7.5 and Mac os 10.4.11 and 10.5.4 the problem is afected my PowerPC G5 and my powerbook intel. Another point of interest is that this problem is RANDOM, some times I can capture from DV devices in the first time, some times I can't capture.

Hey AL
How ya doin buddy?
"Either way, try an Easy Setup>DV Converter, to match your video standard (Pal or NTSC)."
Yep - did that
Yes actually my older Sony TVR-310 camcorder IS a digital unit which can also play back analog tapes.
As I'm getting my way around now in FCE, I'm coming to some conclusions in regard to FCE's capture capability.
First let me say that I've also tried capturing some footage in FCE with my other Sony TVR-950, and have had dropped frames, and also breaks in time code.
I thought dropped frames were strictly a PC issue?
Anyway, it appears to me that FCE is VERY sensitive to time code issues NO matter which camera is in the chain.
In fact, I've also read here where folks have a lot of trouble with their Canon GL2's as well. Some of you have even suggested to do your captures in a cheaper Mini DV, or a clam-shell playback machine. This conserves the heads on your GL2 as well.
But why would FCE do better in regard to capturing and time code, with a cheaper Mini DV Camcorder? Perhaps I'm missing something here?
Perhaps iMovie doesn't care about the same issue?
Now my main question is:
Ok I'll use iMovie6 HD (tried and true), to capture ALL my footage and just save the DV files to be edited later (imported) into FCE.
Does this sound like a viable solution to FCE's time code issues?
Will my iMovie captures be JUST AS GOOD as if they were done in FCE?
Thanx so much guys!
Mike

Waiting for apple to deliver your itunes match results

Out of the blue, iMatch is hung-up on step 1 and displays this in the progress bar
"waiting for apple to deliver your itunes match results". Nothing ever happens after that. Songs that I have been adding since the beginning are in the cloud and play on all my devices -even thought in itunes it indicated that they are not in the cloud. Anything new I have added to my library appears on my other devices as grayed-out and do not play. They do play on my PC.
I have a Dell PC with Vista running the latest version of iTunes.
I have signed in/out
Turned iMatch (and genious) off/on
Deauthorized and re-authorized the PC
restarted iTunes
restarted the PC.
I have no other issues with this machine.
Support has not been able to help other than claiming it is Apple's fault.
Thanks, VJ

I had to restart iTunes.

I dropped my iPhone 4 & cracked its screen. Apple wants me to pay for replacement unit (I agree), turn in my old phone (??) & wait for 6 days (no problem). What do I do to access emails, Internet & make/receive calls during these 6 days?

I dropped my iPhone 4 & cracked its screen. I went to the service center to get it repaired. SInce it is not under warranty, i was willing to pay for repair charges.
They told me that the screen can not be repaired or changed, but they can replace my damaged set with an equivalent set, on payment of RM 760, roughly, 25-30% cost of a new one. I agreed.
They told me to:
1/ pay upfront
2/ leave my old set with them
3/ and the replacement unit will be delivered in 4-6 days.
I agreed on 1& 3 but not to leave my damaged set with them because it is still working and I don't have another spare phone with me, to serve me the 4-6 day waiting period.
THe service center guy told me that if I want a replacement, I have to agree to all 3 conditions and that I should buy another phone for 6 days. I told him that I constantly need email & Internet access, as part of my work responsibilities, so I can not do with a simple phone. It obviously, doesn't make sense to buy an expensive smart phone, go thru the trouble of transferring my data & mails & contacts - just for a week.
Unfortunately, all these logics fell on deaf ears & the service centre guy kept insisting on ALL of the above conditions.
I came back so flustered & upset.
I thought customer service was about solving problems & not creating hurdles for customers.
what should I do?
ANy advice?

What would you do for transportation if you drove your car into a tree and had to wait while it was fixed? You'd need to rent, borrow or buy another car, no? The same applies to your phone. This is not Apple's problem; if the service center does not have replacements in stock for immediate swap-out, then it's up to you to provide a backup device or do without.
If you're in a country where Apple provides direct service for iPhones, you may be able to call Apple support and arrange for advance replacement, where they send you the replacement phone and then you send back the old one. Apple offers such service in several countries, though you have to pay an extra fee for the service. If not, then you'll just have to wait for the service center to get in the replacement, and will have to arrange an alternative to use during that time.
Regars.

HP Laserjet 3055 printer "waiting for printer to be available" after HP Printer Software Update 3.0

I have an HP Laserjet 3055 All-in-One Printer. It has been printing just fine from my iMac running OS 10.9.5 (Mavericks) until after the HP Printer Software Update, Version 3.0, that I installed on 1 Oct 2014. Although the 3055 is shown as connected/idle to my iMac via USB, after clicking "PRINT" for a document, the print queue status soon changes from "printing" to "waiting for printer to become available", and the printer never becomes available. I have tried rebooting everything (printer, computer, text software), checking USB cable connections and changing USB ports, deleting and re-adding the 3055 printer (numerous times!) even after resetting the print system, but could there be something inherently wrong with the latest HP driver (version 19.9 for HP Laserjet 3052)? Or is it possible something else is going on? In other words, I have exhausted all the solutions I've found in these and other forums to no avail.
I have tested this printer by connecting it to my MacBook Pro (also running OX 10.9.5) but without having installed the HP Printer Software Update, Version 3.0. (Hadn't gotten around to this update...) The printer works fine, even though the driver has the same version number--19.9 for HP Laserjet 3052. So could the version 19.9 driver in the latest HP Printer Software Update be corrupted? Is there any way to reinstall that driver? Or copy the 19.9 driver from my MacBook Pro and install it on the iMac? HP only refers to the Apple Software Update process for Mavericks compatible drivers for this printer. Can I manually uninstall the HP driver for the Laserjet 3055 from my iMac and then have the iMac download the driver again in the process of re-setting up the 3055? Any suggestions appreciated.

Many thanks for your suggestions. After creating a bootable back-up, I tried the first suggestion--downloading and re-installing the HP printer driver update kit for which you kindly provided the link--but to no avail. Before downloading the driver update kit, I "reset the printing system", clearing all the installed printers, queues, etc. After re-installing the HP printer drivers, I went to System Preferences>Printers & Scanners to once again add the HP LaserJet 3055 only to discover it was already listed as installed! This I find baffling, to say then least. I tried printing and again got the "waiting for printer to be available" message. I subsequently tried deleting and re-adding the printer, going through the printing system reset again, but still no-go.
I also tried another approach to adding the printer which perhaps will shed some light on the problem. After clicking on the "+" button to add the printer, I select the "HP LaserJet 3055" which shows up as available via USB. Then, instead of using the "HP LaserJet 3052" driver that automatically appears in the "Use" [choose a driver] field, I chose "Auto Select" to see what happens. As the computer processes this request, the status message changes from "Gathering printer information..." to "Waiting for printer to become available..." And, of course, it never becomes available. This strikes me as odd, that the printer set-up system "sees" the printer accurately enough to list it as available to add but can't find it with the "Auto Select" approach to getting the appropriate driver. Of course, when I simply go with the "Use HP LaserJet 3052" driver option that, naturally enough, is the one automatically suggested by the printer set-up system, the printer is "successfully" added. I say "successfully" in quotes because it never becomes "available" to print something.
Before I try your second suggestion--downloading and re-installing the 10.9.5 combo update--I wonder if it's possible that the printing system reset process is "broken". It's as though the reset fails to clear the printer queue, making it appear that there is a pending printing job that the system is waiting to be finished. Also, as noted above, I reset the printing system prior to re-installing the HP printer driver update kit and then, after installation, the HP LaserJet 3055 magically had already been added. This makes me wonder if the printer wasn't properly "cleared" from whatever makes up the printer System Preference process during the reset.
Any other thoughts?

"Waiting for printer to become available" message

Each time I try to print to my Laserjet 1300, I see a message in the print queue stating, "Waiting for printer to become available." It never processes. I delete the job, try again but the same result. Result is same for short plain text, PDF or .jpg files. However, I can print a test page directly from the Laserjet 1300 printer. Have rebooted computer and restarted printer with no effect. Am able to successfully print to my backup HP Deskjet F4180. Am using a MacBook Pro OS 10.6.6. All software updates have been made. Thoughts?
This question was solved.
View Solution.

If you are using Snow Leopard and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Cmd keys and click on Uninstall <<<< Scrubber Option
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Now, run a Software Update.
Finally, reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

ITunes 10.5 and IOS 5 sync hang at "Waiting for items to copy", possible fix

After seeing many other threads, I am hesistant to start my own. However, I thought it worthwhile to share how I fixed this problem on my iPad 1.
SYMPTOM: iTunes sync doesn't complete, with the message "Waiting for items to copy" displayed. There are no error messages, and it appears that all content is valid and synced. It is possible to cancel the sync from the iPad (Settings -> General -> iTunes Wi-Fi Sync) or by exiting iTunes.
RESOLUTION: Select the iPad in iTunes, and in each category (Info, Apps, Music, Movies, TV Shows, Podcasts, iTunes U, Books, Photos) make one modification, just so the Apply button appears. Click Apply. The sync will restart, even if it's already stuck at "Waiting for items to copy".
On my iPad, I noted that if I de-selected the option to sync Books, one book keep re-checking itself after I clicked Apply: The iPad User Guide for iOS 5. I had downloaded this one via the iBooks app in the iPad. I right-clicked the iPad and picked "Transfer Purchases", but it appeared to do very little.
From the iTunes Library under Books, I deleted the local copy of the iPad User Guide for iOS 5, then synced again.
It worked! Briefly, there were extra messages about transferring the iOS 5 user guide again, but the Books category now worked correctly.
SO... it appears that the bug may be related to having items on the device which didn't get transferred fully during the "Transferring purchases" part of the sync.
SUMMARY: If you purchased some items then notice that sync doesn't work right, try deleting the local iTunes copies of the recent purchases and sync again.
Good luck!

Hi TD,
You solved my problem awhile ago and I didn't post a thank here. So thank you! I was having a problem with a PDF that kept rechecking itself. It was not the User guide. Anyway, I posted your solution on another discussion board and it has solved the issue for several people. Here's the link. My post is on the last page. https://discussions.apple.com/thread/3391000

Single User Mode: Still waiting for root device

iMac G4.
I reset the NVRAM, PRAM. It won't attempt to boot from anything but a OS 10.4 cd; booting from OS 9 cd just leaves me at the flashing question mark icon.
If I try to boot from OS X cd, it comes back with the prohibitory sign.
If I try to boot into single user mode, it gives me a bunch of "...."has no kernal dependency lines, then a 'still waiting for root device' line, and repeats that.
Something to the effect before the 'still waiting for root device' is "Waiting on <dict ID="0"><key>IOProvider-Class</key><string ID="1">IOResouces</string><key>IOResouceMatch></key><string ID="2">boot-uuid-media</string></dict>"
Any help please?

Nevermind...I found out that the hard drive was bad...still puzzles me why it wouldn't boot from CD though, as I thought they all should even if no drive is present.

Why does Firefox on my Windows 7 PC hang (become unresponsive) while it waits for most pages to load or run scripts?

Firefox hangs (becomes unresponsive) when accessing many sites including Gmail. Eventually, when hung, Firefox will throw up a window saying "WARNING: A script has become unresponsive" or, in the case of Gmail, the page itself will say "Some Gmail features have failed to load due to an internet connectivity problem."
IE8 and Google Chrome are working normally. I've tried Firefox in safe mode, re-installing and even running Firefox portable from a USB thumb drive. Each time with the same result—Firefox hangs or becomes unresponsive while it waits for most pages to load or run scripts.
#### PC Workstation Environment ####
Firefox 13.0.1
Windows 7
Symantec Endpoint Protection 11.0.6200.754
--

Your problem sounds like the one that a co-worker and I started to have about the same time. Check your Symantec client management control log. You might see a line like the following.
Date and Time Severity Level Action Test / Production Description API Class Rule Caller Process ID Caller Process Parameter User
2012-07-30 10:48:09 AM 15 Block Production Unauthorized NT call rejected by protection driver. System Built-in rule 1608 FlashplayerPlu FuncID-B6H, R... None
At first we thought that it was a Javascript problem until we noticed this log. The key words are 'Block' and 'FlashPlayerPlu'. This problem recently started for us, perhaps with a software push 1-2 weeks ago. Internet Explorer does not hang when accessing pages with Flash.
The Flash page does eventually load after a long time. However, since the whole browser hangs for a while, for the most part having the Flash plugin enabled makes Firefox unusable if accessing pages with Flash.
Disabling the Flash plugin solves the hanging problem, but I do not know what is causing the problem, nor do I know when a combination of Windows 7, Flash, and Symantec will work. Your later version of Symantec shows that we might have the problem for a while, but I do not know what customization CSC did with Symantec. My coworker did run a complete virus scan, uncovering nothing. Another co-worker is running Windows XP. She does not have the problem, but I do not know what other versions of software she is running.
Symantec Endpoint Protection version 11.0.6100.645
Flash version 11.3.300.268
Firefox version 14.0.1
Windows 7 32-bit service pack 1

Message: "Waiting for App Store to download Mac OS X Server Add on"

Trying to install 10.7 (from 10.6.8) on Mac Mini server 4,1. I don't use it as a server, and don't know anything about that.I get a message "Waiting for App Store to download Mac OS X Server Add on" check download at App store. There is none. Help?
Mac Mini Server 4.1/2.66 GHz/Intel Core 2 Duo/8 GB Memory

Ran into this myself on a new MacMini Server. I renamed the ServerVersion.plist file in /System/Library/CoreServices/. That allowed the install to start. Unfortunately it seems the installer is setup to install that at the same time. I renamed the file back before the restart and it complained on restart that the server install wasn't found.
So I thought I would try downloading it on another computer with Lion. That didn't work either. As soon as it finished download it installed and deleted the installer.
What a pain.
If you can start from scratch, you should be able to rename the file, do the Lion install then after the Lion install rename it back. Then do the server install. I'm not sure what that will do to existing server configs though. There must be some reason Apple set up the Lion installer this way.
Oh, now I can't reboot into my existing OS. It keeps rebooting into the installer. Tried the option key and both options are named something like base os. Neither boots my existing Snow Leopard. Gonna have to get an external DVD drive and install from scratch I think. Luckily this is a new server not in production, so not a big deal. I hope people with production machines read the boards and tread carefully.

BRS........waiting for thoughts..........

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