BT Infinity Installation Problems

We had an appointment to have BT Infinity installed on Tuesday 19 February, but the engineer informed us that he could not locate the green box due to local roadworks. After he left, we quickly located the green box ourselves, which was perfectly accessible. Unfortunately, our BT Home Hub was automatically switched off at 12:00, and we are now left with no Internet at all bar an extremely weak WIFI network. As I regularly work at home and have two children who need the Internet for school and university work, this is clearly a frustrating situation, particularly as the engineer could have completed the installation on Tuesday.
After this point, we have regularly spoken to various people in both Indian and UK call centres. Tracy first attempted to contact the original engineer, who phoned back and ensured us that he was organising a replacement engineer to arrive before 18:00 on Tuesday evening. By 18:00 nobody had arrived, and we have then spoken to Judy and Maddie, both of whom guaranteed phone calls which never transpired. Nenu yesterday evening promised that our case had been escalated, and that we would have a confirmed appointment time by 18:00 this evening (Thursday). Once again, no phone call came, and tonight we were informed that a mistake was made and we will not be informed of an appointment until next Monday 25 February. This appointment could then be three weeks away from then.
As this was BT’s fault, the customer service, which has consisted of excuses and blatant lies, is completely unacceptable. We see no reason to believe that we will receive a phone call next Monday, and can see this vicious circle simply repeating itself. We have repeatedly been placed on hold and have wasted hours on seemingly futile phone calls. As you must understand, we require a priority appointment ASAP. Any help would be greatly appreciated.

Try contacting the mods. at: http://bt.custhelp.com/app/contact_email/c/4951 . But be aware they take 3 working days to reply: sometimes more if busy. But they do tend to get things sorted.

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BT Infinity Installation Problem

I know I won't be the first person to post about installation woes with BT Infinity (and probably not), but here goes:
I placed an order for a BT phone line and BT Infinity 2 at the end of July. The activation date was 13 August, and originally the BT engineer was scheduled to come to our flat for installation on that day as well. The day after I placed the order, I attempted to reschedule the installation date for 11 August, as neither my fiancee or I could be at the flat on 13 August. The online scheduling tool confirmed the new date and everything seem fine. About a week or so later, the order management page was updated to indicate that the engineer did not need to come to our flat and could complete all the work at the exchange.
The activation date came and went, but neither the phone line or the broadband worked. On midnight 14 August, my order was updated on the order management page to reflect that the order had been cancelled. This of course made no sense. I phoned up BT's customer service line at about 09:00 on 14 August, and after speaking to a frankly quite incompetent individual, we managed after about an hour to establish that the order cancellation was BT's fault. Apparently, BT's offline team had been notified by Openreach that they could not meet the new installation date of 11 August. Instead of notifying me about this, the BT team member cancelled my order! What is worse, they did not notify me that the order had been cancelled. Instead, the order management page indicated that the order was still progressing and that the BT engineer need not visit my premises. This was completely the wrong information. Somehow, I had to wait until after my activation date to first be notified about the cancellation.
Needless to say, I was furious. I was then told that I needed to place a new order. I rebutted this, indicating that it was BT's error and that they should correct it. Placing a new order would result in another two week delay before installation and possibly double charging. I asked to speak to the order management team member's supervisor. I was informed that he was busy and could not speak to me at that point in time. I again reiterated that this was unacceptable. The team member scheduled a callback from the supervisor for between 12:15 and 14:15.
No-one ever called back.
I phoned BT customer services back at about 14:20, and spoke to a very helpful individual (who I think was named Dave, but I can't be sure). He was very apologetic. He created a new, identical order with an installation and activation date of 28 August, and arranged a callback with a manager so that the order could be expedited and the activation date could be brought forward. That callback was meant to happen by 20:00 on the same day.
No-one ever called back.
This morning (15 August), I phoned BT customer services at about 09:30, and spoke to a somewhat rude, but still helpful individual. He arranged for the BT line to be activated within 24 hours. He also filled out a form to expedite the installation and activation of BT Infinity to next week Tuesday (19 August).
This is where I am at the moment. I am really not sure if Openreach will approve an installation date that is so soon. And if they reject it, I am not sure if my order will be cancelled again. This has been an incredibly frustraing, time-consuming procedure (and I realise other people on this forum have had it worse). Hopefully it all works out, but I am not holding my breath. Will this post with the outcome.

Good afternoon traveller10 and welcome to the forum.
Unfortunately there have been other posts on this forum of a similar nature. It also appears that it is all too common for call backs not to be made. Broadband cannot be installed without a phone line (obviously) and it appears that it is normally 2 different engineers (and probably 2 different departments) one of which deals with the new phone line, and the other that installs the broadband !!!
I have notified the moderators of your problem, and hopefully they will post an invite on this forum in order for you to contact them. They can take 2 - 3 days to reply, but they take your problem on, on a personal basis and have a VERY good record of sorting out problems such as yours......
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

BT Infinity installation problems - is this normal...

extended rant follows...
I moved house on the 11th July and ordered BT Infinity 2 for my new address. Openreach Engineers came on the 14th July and provided the modem and wall socket. I was led to believe that they had effected the changeover to fiber at the cabinet. They informed me there was a short in the house internal wiring, however after they left, my broadband was working, albeit at about 2Mb/s. Another engineer appointment was booked for the 5th August. I then went on holiday for 2 weeks. On the 5th August a broadband engineer turned up and said that he had been incorrectly booked as this was a phone line problem, and left. I then received a call saying a phone line engineer would come on the 6th August, which he did, and by finding the junction box in the flat and running new cabling out from it, he fixed the short. My broadband then became operational and seemed to be running at fibre optic speeds.
On 17th August my home hub started showing an orange broadband indicator, with the modem showing VDSL was working. Power cycling, resetting, nothing worked. I called and emailed bt broadband support, who promised to sort my problem. On 19th August having heard nothing I called support again, and after being passed around for 2 hours I was finally put through to order management who informed me that I did not in fact have infinity installed, that my order was incomplete and that absolutely nothing further would happen until I had had another visit from an engineer, which would happen on the 1st September, 7 weeks after the initial installation visit. The operator also said that I had another engineer visit scheduled for the 18th that had been cancelled, both without my knowledge - no emails, texts etc, and that this might explain why my broadband had stopped working - it had been switched off.
I'm seriously considering cancelling my order and moving to a much smaller provider that does not have these administration problems. I should not have to spend 2 hours on hold to find out something that perhaps I could have been told when I first contacted BT. Am I in my rights to do this? I've been a bt broadband customer for at least 3 years.
If not,what is the procedure for ensuring that I am not billed for 2 months of infinity broadband that I will not actually be supplied?

I think your Openreach modem may have joined many of it's friends. I expect you've seen the Modem replaced 3 times in two months thread.
Unfortunately India seems to default to "there is a fault at your exchange"... your "you don't have Infinity yet sir" may well be a new version/tactic so that when the engineer arrives in September he will pop a new Openreach modem on the wall.
I think I would seek help from a forum mod, they are very helpful but pretty busy, so will take a few days before you get a reply.
If you do want to get help a contact form link is below. You can refer/link this thread to it giving them the background.
http://bt.custhelp.com/app/contact_email/c/4951
I am dreading when it's my turn to get the bloomin' thing replaced as I believe it sometimes causes the exchange to slow your IP profile down to something in the 20 to 25Mb range and it's a devil of a job to get the IP reset back up.
I hope you don't jump ship.... My previous ISP was a nightmare to get help from, and that was working with a product (ADSL) that has been around for 10 years.... Infinity has only just landed and there is a rumour... which I am helping to spread that we may get an even faster speed in the not too distant future.
Edit Crikey September 1st is just around the corner.... well not if your broadbandless of course.
I was just surprised when I looked at the calender and realised our summer only has less than two weeks to go... what a grotty old summer it's been, remember those lovely hot "global warming!" summers of 1995 , 2003 and dare I say it 1976 ... Rambling a bit here sorry.
Good luck
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Bt infinity installation problems already!

Thursday we had our engineer out to install our phone line and hub. It worked perfect i couldn't fault it.
Last night the Internet went off and refused to come back on, it had a constant green flashing light which was fast. I googled this it said to ring them. So I rang them this morning and he got it to work all for 2 hours. I've reset it unplugged it, even reset the open reach modem like they told me to. It keeps cutting off and flashing green.
ATM it's blue after 4 attempts to reset both modems.
I'm not gunna pay for something that I'm not being able to use.
They're no help over the phone. I have ran out of options and paitence.
I've moved out of home and need the Internet to contact my parents as my phone network doesn't work up here.
Also when doing a line broadband check on here it says 'Your not using a Bt home hub' but I clearly am..
The open reach box is lay flat, the hub is the standing on the top of the open reach.
I've just done. A service check and it says we have a fault in our broadband and we have to wait for them to contact us that its fixed. Will it actually get fixed? Or am I gunna have to call up yet again. 2 and a half days of Internet and 2 of those ive not been able to use. Hmmm,mph!

Have you done a BT status check. There could be faults in your area.
https://btbusiness.custhelp.com/app/service_status_consumer/a_id/23613/session/L3RpbWUvMTM2MjMwMjI1N...
Stand the white Openreach modem up and place the black Homehub beside it not on top of it. Swith modem off for ten minutes then switch it back on and see if it connects.

BT Infinity Installation Options

I'm awaiting my Infinity installation and need some answers to decide on the best options for siting of modem and hub.
I've gone to great lengths to conceal all telephone wiring in my house, so don't relish surface wiring of a data extension cable. Existing cabling consists of master socket in hall with two separate 6-wire cables to extension sockets upstairs. One of these is currently used as the Total Broadband connection point.
Option 1 Site modem and hub by master socket & fit a wireless dongle to PC upstairs to connect to hub. Problem is only one power socket near master socket, & much domestic earache anticipated re more kit plonked in the hall.
Option 2 Site modem in hall and hub by PC upstairs. Internal routing of the data cable would be very messy and unsightly. This could be minimised if the cable could be routed mostly outside the house, but can this be done? Is the cable sheath suitable for external use?
Option 3 Make the telephone socket by the PC the master socket. Can this be done with only one 6-wire cable connected to it from downstairs and still retain service to phones in the other bedroom and the hall? This would be the preferred option so as to eliminate the earache.
If Option 3 needs a new lead-in cable to bring the external service into the resited master socket, can the BT engineer provide it? If not can I install it for him to make the connections?
Authoritative answers will be much appreciated.

from another s todd..... but not authoratitive.
I'm not sure what your separate 6-wire cables to extension sockets upstairs are. If these are good quality cable that you could repurpose as an eithernet cable, then how about modem in hall and PC upstairs (like option 2), but using the existing cable to connect.
I think a normal ethernet cable could be run outside the house without sheathing and last a good few years

BT Infinity wireless problem

Hello. We just updated to BT infinity a few days ago from are old BB, the enginer came out and installed it, all seemed fine untill one of are 3 computers in the house (all on Belkin wireless) started to have a problem.
The computer connects and dissconnects when im on my normal web-sites that i goto (router light is still on). Thought maybe the wireless dongle was broken, so i tried it on one of the other computers and it works fine. So i thought ok, ill uninstall and re-install the Belkin software but that didn't work. So i connected up the cable to the router and that works fine. Im lost as to why my wireless will not work on my computer but the other two computers work fine. (all 3 computers worked fine on the old BB just 3 days ago). Any suggestions would be welcome.

Hi
Just to confirm I have a PC and laptop both running windows XP, two laptops one with Vista and the other win 7 and finally a netbook with win 7... and all work well at the same time on my Infinity installation.
So don't worry about your 3 overloading things.
Is it possible to move the problem machine closer to the HUB as a test?
I am just trying to establish a working situation for it.... If it works can you then move it to the same area as one of the other machines and try it there?
It may be that the wireless channel your HH3 is on is ok on one side of the house but may be getting interfered on another side....
May be a neighbours signal on that side... or closer to microwave/video sender/street lights/Christmas lights, basically anything noisy.
You could try one of the working machines in the area that has problems but unless they are identical machines one may have better interference protection or wireless card.
I would download Innsider and make a note of the channel your presently on and then go into the HH3 advanced settings - wireless and move from Automatic to a specific clear/least congested wireless channel... apply.
Some other wireless info msg #2 here.- http://community.bt.com/t5/BT-Infinity/Homehub-slow-wifi/td-p/323713
And http://community.bt.com/t5/BT-Infinity/Disconnecting-for-2-3-seconds/m-p/322001#M17673
Edit I've assumed they're laptops that you can easily move around ie on wireless connection.... but reading your post again they may be PC's so not to easy to lug around.
So I would concentrate on identifying a clear/least used wireless channel using the inssider wireless scanner and then take the HH3 off automatic and try a few of those wireless channels.
Inssider is free but only for PC's not Macs... I think iStumbler or something similar is for Macs.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Moving Home - Infinity Installation before Phone L...

I called BT yesterday to arrange my house move and they helpfully arranged an engineer visit on the 18th September to do the installation. Later I received a confirmation email to say that the BT Infinity installation would be on the 18th but the Phone line engineer visit would be on the 20th! Given the current owner has Virgin I suspect the BT infinity engineer will struggle if the phone line isn't connected first.
I phoned back and spoke to someone who seemed to suggest that it would be resolved on the 20th. When I got BT Infinity installed in my current property it took about a month and 4 engineer visits. Is there anything I can do to reduce the risk of delays beyond the 20th? My wife suggested that I cancel the order and start again from scratch.

Unfortunately, 2 weeks after my activation date, I'm still no closer to having broadband or a phone line. The problem is that the existing line into my property has some branches of a dead tree resting on them. BT won't do anything until the branches are removed. The tree is the responsibility of my county council who have granted BT permission to cut back the tree. BT have given me 4 different dates when the tree will be cut and each day, when I get home from work, I'm disappointed to see the tree hasn't been touched.
Luckily I was told that FTTP is dealt with by a specialised team in Dundee which I figured out I could get through to each time by refusing to enter my phone number and pretending I wanted a new phone line. Once I get through to sales, I ask them to transfer me to the FTTP team and it works quite nicely. Before I learnt this trick, I ended up talking to someone who was reading from a script and was unable to help at all. It was always best to politely terminate the call and try again for the Dundee FTTP team who don't appear to blindly follow the script and are actually able to call "the engineers" who I assume means BT Openreach. Eventually someone in Sales gave me the direct number for the Dundee team so no boring IVR menus for me anymore! This helps a lot given I need to call every time I see the tree standing there... mocking me.
At least I'm getting lots of DIY done without the internet to distract me.
My guess is that I'll get online in November but will be pleasantly surprised if it happens before then. Thank goodness for unlimited internet on GiffGaff.

Bt Infinity placement problem

I recently upgraded to BT Infinity from my Bt homehub2.This was to increase my speed on my laptop but mainly
to get a better connection and speed when I have my grandson over with his xbox console.
My homehub was located in my living room but according to the Bt Engineer who came out to set up the new hub and router this wasn't my main box and for reasons I didn't really follow he ended up making the box in my small third bedroom the main box so the infinity router and new hub went in there.As I usually use my laptop in that room I asked if the stronger signal would be available throughout the house particularly in the living room where I have a freeview box and where my grandson plays on his xbox.The engineer assured me it would.--RUBBISH... the signal in my living room is now much worse than with my old hub.The first time my grandson tried his xbox he only got 1 bar signal and it took several attempts to get connected.Halfway through a game the connection froze and he lost all he had been working on.
I phoned the helpline and they just changed the channel on the router from 1 to 11.
Today(14th sep)my grandson is here again with his xbox,again a few attempts to connect and only 1 bar showing.As he is fond of telling me at home he plays his xbox in his bedroom,the connection comes from an old white home hub in the lounge downstairs and he gets 4 bars connection.!!
My laptop when in the room where the hub is has got quicker,so it should its a few feet away from this supposedly
fantastic Infinty router.
I wish I had listened to the warnings from friends and family about the inflated benefits from Infinity.
I had to pay for the Engineer's visit.I am not happy ,in general I am worse off than before.(I can hear my grandson moaning about the connection as I write!)If I was able to move the hub down to the living room would it then adversely affect the speed on my laptop?This is not at all what I imagined I would get from Infinity.According to my sister who used to work for BT the engineer should have run a cable from the box in the kitchen(this turned out to be the main box-who knew?)to the lounge,a distance of about 30 ft.The box in the third bedroom is directly above the kitchen one so presumably that is why it became the main box.Oh and I also discovered that the box in the kitchen is now dead and it is the only one in the house where I do not use a cordless phone so the phone on the wall next to the box is now redundant.I definitely did not realise I was going to lose that connection.Sorry to go on and on but I would not recommend Bt Infinity to my worst enemy!!!!

No ISP will guarentee wireless connection strength, as it depend on the layout of the house.
There are things you can do to extend the coverage, and these pages should give you some ideas, aspecially if you still have your old home hub 2.
Wireless connection problems
Network connection problems and possible solutions
As far as phone extensions are concerned, if your original phone extensions were wired incorrectly, then the Openreach Field Technician would have needed to change them, to ensure that Infinity would work properly.
All extensions need to be connected to the new Infinity connection box, as shown here.
Has your Infinity Installation been wired correctly?
This may have not been possible in your case, owing to the layout of your existing wiring, however you may be able to reconnect the kitchen extension, by following that diagram.
The other alternative is to purchase a couple of digital handsets, and plug the base station into the bottom of the Infinity socket.
This is a much cheaper and easier way, and is the method favoured by may contributors to these forums.
Any upgrade to high speed Internet, would have involved the same changes to the wiring, as old internal phone wiring cannot be left connected directly to your line.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Installation problem on Intel

I have tried to install Solaris 8 on my Dell machine.
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The first screen says this....
SunOS Secondary Boot version 3.00
WARNING: ACPI Tables not in Reclaim Memory
prom_panic: kmem_free block already free
Entering boot debugger:
[130ee5]:
and when i hit enter and choose c (continue execution), the m/c hangs and asks me to push ctrl-alt-del to reboot..
I don't know what the ACPI tables are .. and how i can fix this...
Anyone who knows this... please help..
Thanx a lot..

I have heard about the ACPI that may be a Power Managemnet Tools or something, it always be found in Microsoft Window 2000 Device Manager, sorry I can't help you to solve the problems.....because I also have some installation problem on my Intel paltform @_@.

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Help!
I'm trying to install the new iTunes 6.0 and I'm getting a message during installation that says
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Click OK to try again, or enter an alternative pathway to a folder containing the installation package "HpSdpAppCoreApp.msi" in the box below."
The last time I dug through some files on my own, bad things happened.
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C

good gracious, Chris ...
okay, try applying the general advice on installation problems given here:
http://docs.info.apple.com/article.html?artnum=93976
... and the InstallShield Tips and Pointers are also helpful with these less-well-documented errors:
http://consumer.installshield.com/faq.asp#ts
keep us posted.
love, b

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I've also posted my problems on Lava:
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Is there a way to debug to see what's going on?
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Solved!
Go to Solution.

Hi Mike,
Unfortunately, there are no versions of LabVIEW supported on SUSE 12.1 at present. Here's a link to LabVIEW version compatibility with different Linux distributions. I saw from your other forum that you're attempting to install LabVIEW 2009, which is certified for SUSE 11.0 at the latest.
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java_install_reg.log - Pastebin.com
JavaDeployReg.log - Pastebin.com

Hi people!
I have two problems with nokia suite...
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Second,
in another notebook, all time I tried to update my N8 to Symbian bella I receive a blue screen of death, at windows 8
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Attachments:
mokiasuit.png ‏13 KB

Installation problem on RHEL4 ..

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I'm facing the same problem as described in this link:
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the error I get is similiar:
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Hi sven,
Thank you very much for the quick and direct answer.
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First of all my windows is not genuine, but on my friend's desktop oracle download and installation worked fine, he chose "create and configure database" options, and it works very well on his desktop, though his windows is also illegitimate. In my case, when I select "Create and configure database" option and pressed 'next",
(Go to my blog to see it with snapshots: Computer Science: Oracle database 11g release 2 installation problem on windows 7 (64-bit))
it asks to select class, I select "Desktop class" and pressed "next". The moment I pressed "next", the whole setup thing disappeared like it was never started. I searched for all possible reasons for why its not getting installed on my laptop, I used registry cleaner s/w, deleted 25 GB of data to create free space if it were the problem, increased the virtual memory to increase the space for RAM, I did almost everything to get this setup working, but I found no success with the "Create and Configure database" option
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I chose a "database software only" option and chose to store in a folder w/o spaces. This way, I got database s/w only and then later I found "Database configuration Assistant (DBCA)" from windows START button and clicked to create and configure database manually. The steps are pretty much interactive and doesn't involve much brainstorming.
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Finally to write SQL code and to create your first TABLE , type "sqlplus" in windows "START" menu and click it when it appears. A command-prompt like window appears , which will ask you for username and password, so here they are :
Username : sys/ as sysdba
Password : (its the one you created in step 3 stated above )
After this you are ready to write your first SQL command.

Is this your solution to your original post at Oracle database 11g release 2 installation on windows 7 (64-bit) ?
Pl be aware that you should not create any custom objects in SYS or SYSTEM schema - you should create any such objects in a separate custom schema.
About Database Administrator Security and Privileges

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