Bt Infinity placement problem

I recently upgraded to BT Infinity from my Bt homehub2.This was to increase my speed on my laptop but mainly
to get a better connection and speed when I have my grandson over with his xbox console.
My homehub was located in my living room but according to the Bt Engineer who came out to set up the new hub and router this wasn't my main box and for reasons I didn't really follow he ended up making the box in my small third bedroom the main box so the infinity router and new hub went in there.As I usually use my laptop in that room I asked if the stronger signal would be available throughout the house particularly in the living room where I have a freeview box and where my grandson plays on his xbox.The engineer assured me it would.--RUBBISH... the signal in my living room is now much worse than with my old hub.The first time my grandson tried his xbox he only got 1 bar signal and it took several attempts to get connected.Halfway through a game the connection froze and he lost all he had been working on.
I phoned the helpline and they just changed the channel on the router from 1 to 11.
Today(14th sep)my grandson is here again with his xbox,again a few attempts to connect and only 1 bar showing.As he is fond of telling me at home he plays his xbox in his bedroom,the connection comes from an old white home hub in the lounge downstairs and he gets 4 bars connection.!!
My laptop when in the room where the hub is has got quicker,so it should its a few feet away from this supposedly
fantastic Infinty router.
I wish I had listened to the warnings from friends and family about the inflated benefits from Infinity.
I had to pay for the Engineer's visit.I am not happy ,in general I am worse off than before.(I can hear my grandson moaning about the connection as I write!)If I was able to move the hub down to the living room would it then adversely affect the speed on my laptop?This is not at all what I imagined I would get from Infinity.According to my sister who used to work for BT the engineer should have run a cable from the box in the kitchen(this turned out to be the main box-who knew?)to the lounge,a distance of about 30 ft.The box in the third bedroom is directly above the kitchen one so presumably that is why it became the main box.Oh and I also discovered that the box in the kitchen is now dead and it is the only one in the house where I do not use a cordless phone so the phone on the wall next to the box is now redundant.I definitely did not realise I was going to lose that connection.Sorry to go on and on but I would not recommend Bt Infinity to my worst enemy!!!!

No ISP will guarentee wireless connection strength, as it depend on the layout of the house.
There are things you can do to extend the coverage, and these pages should give you some ideas, aspecially if you still have your old home hub 2.
Wireless connection problems
Network connection problems and possible solutions
As far as phone extensions are concerned, if your original phone extensions were wired incorrectly, then the Openreach Field Technician would have needed to change them, to ensure that Infinity would work properly.
All extensions need to be connected to the new Infinity connection box, as shown here.
Has your Infinity Installation been wired correctly?
This may have not been possible in your case, owing to the layout of your existing wiring, however you may be able to reconnect the kitchen extension, by following that diagram.
The other alternative is to purchase a couple of digital handsets, and plug the base station into the bottom of the Infinity socket.
This is a much cheaper and easier way, and is the method favoured by may contributors to these forums.
Any upgrade to high speed Internet, would have involved the same changes to the wiring, as old internal phone wiring cannot be left connected directly to your line.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Best bet with this sort of tail-chaser is to contact the Forum Moderators via this form:
https://bt.custhelp.com/app/contact_email/c/4951
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Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.dreamweavermx-templates.com
- Template Triage!
http://www.projectseven.com/go
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http://www.dwfaq.com - DW FAQs,
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http://www.macromedia.com/support/search/
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==================
"jaysyn" <[email protected]> wrote in
message
news:e79eej$s07$[email protected]..
>
quote:
Originally posted by:
Newsgroup User
> It's hard to say without seeing your page. Can you show
us the code?
>
>
> Here is a webpage I threw on the net real quick.
> I create webpages by creating the template in Photoshop,
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>
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>
>
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>
>

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======
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Change this:
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Shane Stanley <[email protected]>
AppleScript Pro Sessions <http://scriptingmatters.com/aspro>

BT Infinity installation problems - is this normal...

extended rant follows...
I moved house on the 11th July and ordered BT Infinity 2 for my new address. Openreach Engineers came on the 14th July and provided the modem and wall socket. I was led to believe that they had effected the changeover to fiber at the cabinet. They informed me there was a short in the house internal wiring, however after they left, my broadband was working, albeit at about 2Mb/s. Another engineer appointment was booked for the 5th August. I then went on holiday for 2 weeks. On the 5th August a broadband engineer turned up and said that he had been incorrectly booked as this was a phone line problem, and left. I then received a call saying a phone line engineer would come on the 6th August, which he did, and by finding the junction box in the flat and running new cabling out from it, he fixed the short. My broadband then became operational and seemed to be running at fibre optic speeds.
On 17th August my home hub started showing an orange broadband indicator, with the modem showing VDSL was working. Power cycling, resetting, nothing worked. I called and emailed bt broadband support, who promised to sort my problem. On 19th August having heard nothing I called support again, and after being passed around for 2 hours I was finally put through to order management who informed me that I did not in fact have infinity installed, that my order was incomplete and that absolutely nothing further would happen until I had had another visit from an engineer, which would happen on the 1st September, 7 weeks after the initial installation visit. The operator also said that I had another engineer visit scheduled for the 18th that had been cancelled, both without my knowledge - no emails, texts etc, and that this might explain why my broadband had stopped working - it had been switched off.
I'm seriously considering cancelling my order and moving to a much smaller provider that does not have these administration problems. I should not have to spend 2 hours on hold to find out something that perhaps I could have been told when I first contacted BT. Am I in my rights to do this? I've been a bt broadband customer for at least 3 years.
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I think your Openreach modem may have joined many of it's friends. I expect you've seen the Modem replaced 3 times in two months thread.
Unfortunately India seems to default to "there is a fault at your exchange"... your "you don't have Infinity yet sir" may well be a new version/tactic so that when the engineer arrives in September he will pop a new Openreach modem on the wall.
I think I would seek help from a forum mod, they are very helpful but pretty busy, so will take a few days before you get a reply.
If you do want to get help a contact form link is below. You can refer/link this thread to it giving them the background.
http://bt.custhelp.com/app/contact_email/c/4951
I am dreading when it's my turn to get the bloomin' thing replaced as I believe it sometimes causes the exchange to slow your IP profile down to something in the 20 to 25Mb range and it's a devil of a job to get the IP reset back up.
I hope you don't jump ship.... My previous ISP was a nightmare to get help from, and that was working with a product (ADSL) that has been around for 10 years.... Infinity has only just landed and there is a rumour... which I am helping to spread that we may get an even faster speed in the not too distant future.
Edit Crikey September 1st is just around the corner.... well not if your broadbandless of course.
I was just surprised when I looked at the calender and realised our summer only has less than two weeks to go... what a grotty old summer it's been, remember those lovely hot "global warming!" summers of 1995 , 2003 and dare I say it 1976 ... Rambling a bit here sorry.
Good luck
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

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