BT Infinty down now for 10 days.

Question

Hi. Had bt infinty for around a year now. Recently on the 20th of april i had no internet. the broadband light was flashing orange. this has happened before so i left it thinking it would cure itself. The next morning it was still the same so i rung bt help. Spent over 40 mins on the phone trying various troubleshooting options, all of which i had already tried several times.
Finally the woman agreed to send an engineer out on thursday the 25th of april. He arrived and said there was a problem in the local area with infinity. He said there was a fault with the DSLAM power supply and it was due to be fixed that day.
He ran some tests on the phone line and connection from the master socket and said everything was fine. He called techsupport and told me there was nothing else he could do as the job had been contracted out by another company.
He said the job had a close date of the 30th of april, and went on his way.
The next day, still no internet so i rang bt help again, explained the situation to him. Put me on hold for around 20 mins while he spoke to his level 2 supervisor. Came back and said yes there is a fault on the line and the engineers are fixing it as soon as possible and told me all i could do was wait.
Today i still have no internet. But if i log into my bt account the fault checker says the fault has been closed and the problem fixed. There is clearly still a problem and i am loathed to ring bt help once again to be fobbed off.
I am paying £25 a month for a service i havnt been able to use for 10 days now. It's my birthday today and so far its been miserable trying to rectify this, please help :-(

Answer 1

So came home from work to find still no internet access. Waited for the promised phone call betweem 6-7 which didn't arrive either.
Called them up again and asked what was going on. He said oh yes sir they are working on the cabinet now. I look out of the window at the cabinet and no one is there. So i said no there isn't why are you lieing again? ohhh yes sir there is actually a problem at the exchange now. Then asked me to wait 10 minutes while he found out more info.
35 minutes later he comes back and says it will be fixed tommorow now but i may need an engineer to come out again to replace all our equipment (even though he tested it the first tie and said there was nothing wrong with our router/home hub and it was definately something wrong at the cabinet.
So 11 days without service and blatently lied to twice. I've contacted the mods yesterday but havn't heard anything back yet.
Don't know what else to do, feels like i'll never get this resolved anytime soon and i'm finding it more and more difficult to remain calm on the phone when i just get a pack of lies.