BT Phonebill
Hello,
It seems as though there has been a restriction put on our phone line as well as the BT Broadband Talk Line as well however broadband is still working (And I'd like to keep it working)
Supposedly, we have an outstanding balance we have had no bill through the door or anything to pay it, so I'm wondering if someone at BT can help me out
Solved!
Go to Solution.
Hi JuliesA,
Had a look in the queue there and I can't find an email from you, what did you write in the subject field?
Cheers,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Similar Messages
-
**** SERVICE FROM BT AGAIN !!!!!!!!!!!!!!!!!!!!!!!...
suprise suprise!! another problem cut off again for 10 days due to bt openreach digging up the road and slicing my phoneline it took 2 days off work 6 appoinments 2 failed to turn up and £40 spent on my mobile phone to get bt to sort out yet another problem the first time was when we moved in march it took 6 weeks to get a line sorted they replaced boxes, cables, pumped silt from boxes and cables dug up the road twice!! and i was ready to forget living luckily i managed to speak to josh in higher customer services in lincoln and he escalated it i did eventually get sorted but yet again bt cut me off again with not even a word i have to call them god knows how many times took 2 days off work had 6 supposed open reach engineers were supposed to turn up two failed their appointment times i am so fed up i cannot tell you how much why oh why do i have to speak to **bleep** india i am a bt customer in the uk not india i am fed up trying to explain why i am fed up and after all the hassle i've had in the last 11 days i have to call them for compenation to my phonebill and guess what they offered me £2.88 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i fell off my chair then they Put the phone down on me three times when i blew the LAST gasket in my head!! BT, I AM FED UP READ MY ACCOUNT DETAILS YOU WILL SEE WHAT I HAVE BEEN THROUGH SINCE MARCH WHY SHOULD I AS A PAYING CUSTOMER HAVE TO PUT UP WITH **bleep** SERVICE YOU FAIL AGAIN AND AGAIN AND AGAIN ON ALL LEVELS I HAVE HAD ENOUGH I AM GOING TO THE OMUBUDSMAN AND WATCHDOG I AM PAYING YOU REMEMBER FOR A SERVICE YOU ARE NOT PROVIDING AND YOU THINK A CALL CENTRE IN INDIA AND CONTRACTERS FROM OPENREACH CAN SORT THE PROBLEMS YOUR POOR COMPANY PRODUCES YOU ARE LIVING IN INDIA THEN!!! BRING ON THE DIRECTOR OF THE COMPANY TRUST ME I AM WAITING!!! A VERY ******* OFF CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi ladyref1974,
Welcome to the forum, I am sorry to hear of all the problems you've had with your service.
If you can send us an email we'll be able to look into this for you. You can get our "Contact us" link by clicking on my username, it's under "About me" (top-left of my profile page).
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
From August 8th to September 7th I used 1211mb of my 5GB plan on Telus. I recently moved to another city to go to University and suddenly my data has rose to 5050mb used in less than a month. I would chalk it up to moving to the new city, except for the fact that I spend most of my day either at home where I have constant wifi or at the University which has free wifi across the campus. The only time I'm really on 3g at all is the 30 minute bus ride to and from school where I will often stream podcasts off of the podcast app and ocasionally use the alienblue app to browse reddit.
When looking at the hour by hour rate on my data plan I can see that in the span of driving to school on the bus I would use on some days 60mb and on others over 200mb in an hour period. I am almost always just listening to podcasts directly off of the podcast app during this time and I can't imagine they would take up that much data.
Strangely enough the highest amount of data spent most commonly is from around 9am-10pm, which is when I am in class no using my phone at all and should be connected to wifi. Apps running in the background wouldn't take up this amount of data would they? Do I revert to 3g from wifi everytime I lock my phone?
I've contacted telus and the technical support had no idea how it could change so drastically especially because it doesn't seem to follow any set pattern, he thought the phone could have a virus which I found not very likely.
On some days it says I've used almost a GB of data in a 4 hour period!
Does anyone have any ideas of what could have caused this sudden jump in data usage? Does streaming take up that much? Would apps running in the background add up to almost a GB in several hours? I'm utterly confused, because I can see no logical way that I'm using as much as they are saying.
I've also downloaded an app to track the amount of data I use on wifi and on 3g which also shows me WHERE I've used what data, which should help me pinpoint where something is going on.
Any opionions or help would be greatly appreciated, if you have any other questions let me know and I can answer to the best of my abilities.
Thanks!*Update*
I thought I had found the offending 'app' namely "Songpop."
I regularly use "Songpop" on my phone late at night via my wifi connection.
All enteries on my phonebill are at midnight (even though I have a data allowance it was excluded from allowance). I switched 3G off on Friday, played "Songpop" at midnight and at the exact time I got a "Server Error" message.
I posted a message on the "Songpop" support forum.At first they said this was a problem relating to my ISP.
I have spoken to my ISP and asked if there are connection drops at the time I have been billed (ie to establish if my wifi dropped and 3G kicked in without my knowledge) and have been advised that there aren't any connection drops at that time.
"Songpop" have now responded that "This is an issue to take up with Apple Support" see: http://support.songpop.fm/songpop/topics/playing_songpop_on_phone_via_wifi_but_i ncurring_download_data_charges_for_3g_useage?utm_content=topic_link&utm_medium=e mail&utm_source=reply_notification
Hopefully someone at Apple can respond .... -
This problem just started. On the last line of each page if the letters y,g,p or j appear in the line the bottom part of each of these letters appears at the top of the next page while being chopped off the actual line it should appear in.
*Update*
I thought I had found the offending 'app' namely "Songpop."
I regularly use "Songpop" on my phone late at night via my wifi connection.
All enteries on my phonebill are at midnight (even though I have a data allowance it was excluded from allowance). I switched 3G off on Friday, played "Songpop" at midnight and at the exact time I got a "Server Error" message.
I posted a message on the "Songpop" support forum.At first they said this was a problem relating to my ISP.
I have spoken to my ISP and asked if there are connection drops at the time I have been billed (ie to establish if my wifi dropped and 3G kicked in without my knowledge) and have been advised that there aren't any connection drops at that time.
"Songpop" have now responded that "This is an issue to take up with Apple Support" see: http://support.songpop.fm/songpop/topics/playing_songpop_on_phone_via_wifi_but_i ncurring_download_data_charges_for_3g_useage?utm_content=topic_link&utm_medium=e mail&utm_source=reply_notification
Hopefully someone at Apple can respond .... -
Restricting a choice complex type
Hello Everyone,
We have this XSD that allows users to register other users on our system with XML requests. These users are known as viewers and they may register a preferred payment type for them.
<xsd:element name="viewerInfo">
<xsd:complexType>
<xsd:sequence>
<!-- viewerPwd should be used if you wish to change the viewers password -->
<xsd:element ref="viewerPwd" minOccurs="0"/>
<xsd:element ref="age" minOccurs="0"/>
<xsd:element ref="gender" minOccurs="0"/>
<xsd:element ref="fullname" minOccurs="0"/>
<xsd:element ref="address" minOccurs="0"/>
<xsd:element ref="city" minOccurs="0"/>
<xsd:element ref="zipCode" minOccurs="0"/>
<xsd:element ref="country" minOccurs="0"/>
<xsd:element ref="email" minOccurs="0"/>
<xsd:element ref="telephoneNumber" minOccurs="0"/>
<xsd:element ref="mobilePhoneNumber" minOccurs="0"/>
<xsd:element ref="ispServer" minOccurs="0"/>
<xsd:element ref="ispUsername" minOccurs="0"/>
<xsd:element ref="ispPassword" minOccurs="0"/>
<xsd:element ref="parentalControl" minOccurs="0"/>
<xsd:element ref="parent" minOccurs="0"/>
<xsd:element ref="houseId" minOccurs="0"/>
<xsd:element name="payPrefs" type="payMethodType" minOccurs="0"/>
<xsd:element name="twalletBalance" type="xsd:double" minOccurs="0"/>
<xsd:element name="notificationNumber" type="xsd:string" minOccurs="0"/>
<xsd:element name="favouriteEmail" type="xsd:string" minOccurs="0"/>
<xsd:element name="favouriteMms" type="xsd:string" minOccurs="0"/>
<xsd:element name="favouriteSms" type="xsd:string" minOccurs="0"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>Here is the payMethodType complex type.
<xsd:element name="payMethod" type="payMethodType"/>
<xsd:complexType name="payMethodType">
<xsd:sequence>
<xsd:choice>
<xsd:element ref="creditCard"/>
<xsd:element ref="prepaid"/>
<xsd:element ref="ca"/>
<xsd:element ref="phoneBilling"/>
<xsd:element ref="viewerPreferred"/>
</xsd:choice>
</xsd:sequence>
</xsd:complexType> payMethodType is used for two things:
1. Registering a viewer
2. Making a payment request
payPrefs at the moment allows you to have as a payPref one of the 5 following options . However payMethod is also used for payment requests and message requests. In these cases it makes sense that you can make either a cc|prepaid|ca|phone|viewerpreferred payment. However it does not make sense to register a viewer to have as their payPrefs as "viewerPreferred" .
Is their any way that I can reuse the payMethodType for both the registering and the payment requests but put a restriction on the registering of a viewer that it can only be one of cc|prepaid|ca|phone| ???
If their is no solution to my question, can someone recommend an alternative ?
Thanks guys,
JoyceUse complexContent with an extension
Set the payPrefs element as
<xsd:element name="payPrefs" type="payRefType" minOccurs="0"/> Define payRefType as
<xsd:complexType name="payRefType">
<xsd:choice>
<xsd:element ref="creditCard"/>
<xsd:element ref="prepaid"/>
<xsd:element ref="ca"/>
<xsd:element ref="phoneBilling"/>
</xsd:choice>
</xsd:complexType>Set payMethod as
<xsd:element name="payMethod" type="payMethodType"/>
<xsd:complexType name="payMethodType">
<xs:complexContent>
<xs:extension base="payRefType">
<xsd:sequence>
<xsd:element ref="viewerPreferred"/>
</xsd:sequence>
<xs:extension>
</xs:complexContent>
</xsd:complexType> -
My 3G iPhone has suddenly lost all sound and vibration, it has also lost the "tilt" capability on-screen. An incoming call is registered without a sound, however, the caller can hear everything being said by me(whilst I hear nothing at all from his/her call).
Any suggestions??*Update*
I thought I had found the offending 'app' namely "Songpop."
I regularly use "Songpop" on my phone late at night via my wifi connection.
All enteries on my phonebill are at midnight (even though I have a data allowance it was excluded from allowance). I switched 3G off on Friday, played "Songpop" at midnight and at the exact time I got a "Server Error" message.
I posted a message on the "Songpop" support forum.At first they said this was a problem relating to my ISP.
I have spoken to my ISP and asked if there are connection drops at the time I have been billed (ie to establish if my wifi dropped and 3G kicked in without my knowledge) and have been advised that there aren't any connection drops at that time.
"Songpop" have now responded that "This is an issue to take up with Apple Support" see: http://support.songpop.fm/songpop/topics/playing_songpop_on_phone_via_wifi_but_i ncurring_download_data_charges_for_3g_useage?utm_content=topic_link&utm_medium=e mail&utm_source=reply_notification
Hopefully someone at Apple can respond .... -
Fios tv menu and no "home monitoring & control" app anymore!
i used to be able to view my hm&c devices, like my live camera feed, on my tv thru the fios tv menu.....i pay 9.99 per month for this super lo-resolution, slow, and no-audio-enabled-although-the-camera-can-handle-it so-called "security camera", and now one of its few atttractions has disappeared without notice......this angers me.....does anyone out there know how i can fix verizon's latest menu update to restore that menu item now, or how i can get them to stop charging me money for crap that doesn't work?
ÔƹÔ
Solved!
Go to Solution.OK! HM&C IS NOW A WIDGET ON MY FIOSTV MENU! YAY!! HOW ? You want the solution? ok....here's how it worked for me......call 1800verizon, eventually get to hm&c tech support, he transferred me to fiostv support after explaining that previous update to onscreen menu left the hm&c part "missing", and that the fiostv tech could "push" an update to my stb's that would restore it. actually got transferred right away, no disconnection or horrible wait times, and the tech explained that he could "roll back" the version of stb firmware to prev one .well he did reset all stb's with a version of onscreen menu that has HM&C available as a widget now instead of simple menu choice (it was a simple menu choice before, right? lol) The next day, a newer stb update replaced his "rolled back" version, but the HM&C widget was still available , i did have to add it to "my widgets" again though. but YAY! thanks verizon, and a cynical extra thanks for letting me know that you were gonna remove the hm&c from my fiostv menu, you know, like you notify me when a channel lineup is changing or there is a service interruption , etc....through the on screen messages, or as a blurb in my phonebill or in an email or SOMETHING! (you didn't) and the way you rushed to tell me how to restore it (you didn't, i had to ask), unsurpassed! im so underwhelmed! but thats why we pay the bigbucks i guess
ÔƹÔ -
Pls send me Importent Basis R/3 FAQ's
Hi,
interview purpuse pls send me important Basis Faq's and also pls send me realtime scenarios .If you help I will give more reward points.and also if possible give answers also.
regards,
janaHi,
Search SAP.com FAQ.
1. What is SAP MMC good for?
a) Starting SAP instances
b) Viewing developer traces
c) Stopping SAP instances
d) Deploying SAPGUI
ANSWERS: A, B and C
The SAP MMC has multiple uses. Among them: starting/stopping instances and viewing/analyzing the developer traces (dev_disp, dev_ms, dev_w*).
Ignore the myths -- the reality is that SAP MMC can be installed on remote computers to manage SAP instances the same way as if you were using the actual SAP server. Find the SAP MMC installation components on the SAPGUI CD.
2. The following is true about Kerberos single sign-on (Kerberos 5 SSO):
a) It's only supported in UNIX environments
b) It provides encrypted authentication
c) It works in all Windows platforms
d) It's an SAP add-on available as of Web AS 6.10
ANSWERS: B
Kerberos is available in UNIX and Windows platforms. However, it only works with Windows 2000 and Windows Server 2003 Active Domain Controllers. Windows NT is not suitable for Kerberos 5. It provides encryption, which makes it a better option than regular Secure Single Sign-On. Kerberos SSO has been available since R/3 3.1x.
3. True or False? Since the release of SQL Server 2000, database integrity checks -- and DBCC CHECKDB in particular-- are a thing of the past in SAP.
a) True
b) False
ANSWERS: B
False! DBCCs (checkcatalog and checkdb) are definitely required and they should be performed on a regular basis.
4. What does report RSUSR003 do?
a) Lists logon system settings
b) Reports if passwords for SAP* accounts have not changed
c) Reports if passwords for DDIC are trivial
d) All of the above
ANSWERS: D
Report RSUSR003 lists all logon system settings and it reports if passwords for accounts SAP*, DDIC, SAPCPIC and EARLYWATCH are trivial. That is, the system will report the passwords for those accounts that have not been changed from the delivered ones. This is a handy report SAP auditors frequently ask for it immediately when doing an SAP audit
5. To prevent the use of common password combinations, a system can be set up to include:
a) A list of forbidden passwords in table USR40
b) Instance profile parameter "login/min_password_digits"
c) A list of forbidden passwords in table USR04.
d) No additional configuration, as SAP only allows complex passwords.
ANSWERS: A, B
To avoid this problem, populate Table USR40 with forbidden or illegal passwords combinations. Also, as of Web AS 6.10, instance profile parameter "login/min_password_digits" can be set to a value >= 1 to force users enter at least one digit in their password.
6. After a new installation of R/3 Enterprise, the system has a temporary license. How long does this license last?
a) Four months
b) Four weeks
c) Four days
d) Fourteen days
ANSWERS: B
This temporary license lasts up to four weeks. After that, nobody can log into the system except SAP. Therefore, users must request a permanent license at the early stages of an installation.
7. What is CUA?
a) It's the Control Upgrade Administration program, used during an SAP upgrade.
b) It stands for Central User Administration, where a central client manages all user accounts.
ANSWER: B
Central User Administration (CUA) was introduced in R/3 4.6 to provide a mechanism that allows central user management. Once configured, all user accounts are managed from a central client
. To prevent having to adjust output devices (e.g. print queue definitions) in every system each time they are transported from one system to another, an administrator can:
a) Set up a logical spool server by the same name in the source system and the target systems
b) Set up all printers to use "__DEFAULT" as the host printer
ANSWER: A
A logical spool server mapped to the real spool server can solve this problem by adjusting output devices after importing them.
For example, logical spool server "logicalspooler" can be set up in the customizing, quality assurance and production systems; printers get assigned to this spool server and they get transported. Because "logicalspooler" exists on the target systems, there is no need to change anything after the transport is imported.
9. True or False? In order to read developer traces, you have to go the operating system, because SAP does not have a way to do this within the application.
a) True
b) False
ANSWER: B
False! SAP provides transaction ST11 for this purpose. ST11 can even sort the trace files by date and time.
10. How can the logon screen be modified to include informational text, such as the company name, address, the system role, etc.?
a) Run transaction SE61, create object ZLOGIN_SCREEN_INFO and enter the desired text.
b) Ask SAP to modify the logon screen for you.
c) Using a C or C++ recompile SAPGUI.exe with the new text.
ANSWER: A
As of SAP version 4.6, transaction SE61 can be used to create object ZLOGIN_SCREEN_INFO. Text and icons can be added to messages that can appear at the logon screen.
11. True or False? MS-SQL Server can be installed using all the delivered default settings. Everything is controlled within the application, so SAP requires only a database engine to work.
a) True
b) False
ANSWER: B
False! MS-SQL Server needs to be configured with binary sort order and 850 multilingual character set. Therefore, using all defaults during a SQL Server installation will not work. The SAP installation program will fail.
12. What SAP transaction can assist in detecting I/O bottlenecks?
a) ST22
b) ST06
c) OS06
d) ST10
ANSWER: B, C
Either ST06 or OS06 can monitor disk I/O. These transactions are very convenient, as you do not have to go to the OS level. On the other hand, tools at the OS level may offer a more detailed analysis (e.g. Performance Monitor in Windows).
13. What does transaction SPAM do?
a) It configures the system to block spam e-mail in the business workplace.
b) It defines and import support package queues.
c) It displays the support packages that have been imported into the system.
d) Nothing. It's not an SAP transaction.
ANSWER: B, C
Transaction SPAM not only lists the support packages that have been imported into the system, but it also defines queues of support packages that can be imported. It's also the transaction that carries out the import.
14. If an SAP instance does not start after making changes to the instance profile via RZ10, what is the best course of action?
a) Restore the database from the last full backup
b) Edit the profile at the operating system level and manually change it back to the way it was. Then, restart the instance and correct the problem via RZ10.
c) Copy the instance profile from a working system into the affected system. d) Log a trouble ticket at the SAP Support Portal
ANSWER: B
In an emergency, the best thing to do is to manually edit and correct the problem in the instance profile (located under usrsapsysprofile). After successfully restarting the instance run RZ10 and correct the problem there. Save and activate the profile. If possible restart the instance right away and make sure everything works. Otherwise, plan on keeping a close eye on the instance the next time it restarts.
Restoring the database from a full backup will erase all the work done since the backup ended to the moment the problem occurred. Copying the instance profile from another system is a bad idea. The profiles are unique and contain hard coded values. Logging a trouble ticket is not necessary unless you cannot absolutely bring the system back up.
15. Which of the following are possible ways to display the R/3 Kernel patch of a system?
a) Run SM51 and click Release Notes
b) Run disp+work version at the OS level
c) Run SPAM, choose Imported Support Packages and click Display
d) Run SQ01 and click Kernel Patches
ANSWER: A, B
Within SAP run SM51, click Release Notes, and then read the line that says "Kernel Patch number." At the OS level, change it to the:
usrsapsysexerun directory and run dispwork version or dispwork V
Also, look for the "kernel patch number" line.
Useful UNIX SAP Commands.
Basic UNIX commands
Note: not all of these are actually part of UNIX itself, and you may not find them on all UNIX machines. But they can all be used on turing in essentially the same way, by typing the command and hitting return. Note that some of these commands are different on non-Solaris machines - see SunOS differences.
If you've made a typo, the easiest thing to do is hit CTRL-u to cancel the whole line. But you can also edit the command line (see the guide to More UNIX).
UNIX is case-sensitive.
Files
ls --- lists your files
ls -l --- lists your files in 'long format', which contains lots of useful information, e.g. the exact size of the file, who owns the file and who has the right to look at it, and when it was last modified.
ls -a --- lists all files, including the ones whose filenames begin in a dot, which you do not always want to see.
There are many more options, for example to list files by size, by date, recursively etc.
more filename --- shows the first part of a file, just as much as will fit on one screen. Just hit the space bar to see more or q to quit. You can use /pattern to search for a pattern.
emacs filename --- is an editor that lets you create and edit a file. See the emacs page.
mv filename1 filename2 --- moves a file (i.e. gives it a different name, or moves it into a different directory (see below)
cp filename1 filename2 --- copies a file
rm filename --- removes a file. It is wise to use the option rm -i, which will ask you for confirmation before actually deleting anything. You can make this your default by making an alias in your .cshrc file.
diff filename1 filename2 --- compares files, and shows where they differ
wc filename --- tells you how many lines, words, and characters there are in a file
chmod options filename --- lets you change the read, write, and execute permissions on your files. The default is that only you can look at them and change them, but you may sometimes want to change these permissions. For example, chmod o+r filename will make the file readable for everyone, and chmod o-r filename will make it unreadable for others again. Note that for someone to be able to actually look at the file the directories it is in need to be at least executable. See help protection for more details.
File Compression
o gzip filename --- compresses files, so that they take up much less space. Usually text files compress to about half their original size, but it depends very much on the size of the file and the nature of the contents. There are other tools for this purpose, too (e.g. compress), but gzip usually gives the highest compression rate. Gzip produces files with the ending '.gz' appended to the original filename.
o gunzip filename --- uncompresses files compressed by gzip.
o gzcat filename --- lets you look at a gzipped file without actually having to gunzip it (same as gunzip -c). You can even print it directly, using gzcat filename | lpr
printing
o lpr filename --- print. Use the -P option to specify the printer name if you want to use a printer other than your default printer. For example, if you want to print double-sided, use 'lpr -Pvalkyr-d', or if you're at CSLI, you may want to use 'lpr -Pcord115-d'. See 'help printers' for more information about printers and their locations.
o lpq --- check out the printer queue, e.g. to get the number needed for removal, or to see how many other files will be printed before yours will come out
o lprm jobnumber --- remove something from the printer queue. You can find the job number by using lpq. Theoretically you also have to specify a printer name, but this isn't necessary as long as you use your default printer in the department.
o genscript --- converts plain text files into postscript for printing, and gives you some options for formatting. Consider making an alias like alias ecop 'genscript -2 -r \!* | lpr -h -Pvalkyr' to print two pages on one piece of paper.
o dvips filename --- print .dvi files (i.e. files produced by LaTeX). You can use dviselect to print only selected pages. See the LaTeX page for more information about how to save paper when printing drafts.
Directories
Directories, like folders on a Macintosh, are used to group files together in a hierarchical structure.
mkdir dirname --- make a new directory
cd dirname --- change directory. You basically 'go' to another directory, and you will see the files in that directory when you do 'ls'. You always start out in your 'home directory', and you can get back there by typing 'cd' without arguments. 'cd ..' will get you one level up from your current position. You don't have to walk along step by step - you can make big leaps or avoid walking around by specifying pathnames.
pwd --- tells you where you currently are.
Finding things
ff --- find files anywhere on the system. This can be extremely useful if you've forgotten in which directory you put a file, but do remember the name. In fact, if you use ff -p you don't even need the full name, just the beginning. This can also be useful for finding other things on the system, e.g. documentation.
grep string filename(s) --- looks for the string in the files. This can be useful a lot of purposes, e.g. finding the right file among many, figuring out which is the right version of something, and even doing serious corpus work. grep comes in several varieties (grep, egrep, and fgrep) and has a lot of very flexible options. Check out the man pages if this sounds good to you.
About other people
w --- tells you who's logged in, and what they're doing. Especially useful: the 'idle' part. This allows you to see whether they're actually sitting there typing away at their keyboards right at the moment.
who --- tells you who's logged on, and where they're coming from. Useful if you're looking for someone who's actually physically in the same building as you, or in some other particular location.
finger username --- gives you lots of information about that user, e.g. when they last read their mail and whether they're logged in. Often people put other practical information, such as phone numbers and addresses, in a file called .plan. This information is also displayed by 'finger'.
last -1 username --- tells you when the user last logged on and off and from where. Without any options, last will give you a list of everyone's logins.
talk username --- lets you have a (typed) conversation with another user
write username --- lets you exchange one-line messages with another user
elm --- lets you send e-mail messages to people around the world (and, of course, read them). It's not the only mailer you can use, but the one we recommend. See the elm page, and find out about the departmental mailing lists (which you can also find in /user/linguistics/helpfile).
About your (electronic) self
whoami --- returns your username. Sounds useless, but isn't. You may need to find out who it is who forgot to log out somewhere, and make sure you have logged out.
finger & .plan files
of course you can finger yourself, too. That can be useful e.g. as a quick check whether you got new mail. Try to create a useful .plan file soon. Look at other people's .plan files for ideas. The file needs to be readable for everyone in order to be visible through 'finger'. Do 'chmod a+r .plan' if necessary. You should realize that this information is accessible from anywhere in the world, not just to other people on turing.
passwd --- lets you change your password, which you should do regularly (at least once a year). See the LRB guide and/or look at help password.
ps -u yourusername --- lists your processes. Contains lots of information about them, including the process ID, which you need if you have to kill a process. Normally, when you have been kicked out of a dialin session or have otherwise managed to get yourself disconnected abruptly, this list will contain the processes you need to kill. Those may include the shell (tcsh or whatever you're using), and anything you were running, for example emacs or elm. Be careful not to kill your current shell - the one with the number closer to the one of the ps command you're currently running. But if it happens, don't panic. Just try again If you're using an X-display you may have to kill some X processes before you can start them again. These will show only when you use ps -efl, because they're root processes.
kill PID --- kills (ends) the processes with the ID you gave. This works only for your own processes, of course. Get the ID by using ps. If the process doesn't 'die' properly, use the option -9. But attempt without that option first, because it doesn't give the process a chance to finish possibly important business before dying. You may need to kill processes for example if your modem connection was interrupted and you didn't get logged out properly, which sometimes happens.
quota -v --- show what your disk quota is (i.e. how much space you have to store files), how much you're actually using, and in case you've exceeded your quota (which you'll be given an automatic warning about by the system) how much time you have left to sort them out (by deleting or gzipping some, or moving them to your own computer).
du filename --- shows the disk usage of the files and directories in filename (without argument the current directory is used). du -s gives only a total.
last yourusername --- lists your last logins. Can be a useful memory aid for when you were where, how long you've been working for, and keeping track of your phonebill if you're making a non-local phonecall for dialling in.
Connecting to the outside world
nn --- allows you to read news. It will first let you read the news local to turing, and then the remote news. If you want to read only the local or remote news, you can use nnl or nnr, respectively. To learn more about nn type nn, then \tty{:man}, then \tty{=.*}, then \tty, then hit the space bar to step through the manual. Or look at the man page. Or check out the hypertext nn FAQ - probably the easiest and most fun way to go.
rlogin hostname --- lets you connect to a remote host
telnet hostname --- also lets you connect to a remote host. Use rlogin whenever possible.
ftp hostname --- lets you download files from a remote host which is set up as an ftp-server. This is a common method for exchanging academic papers and drafts. If you need to make a paper of yours available in this way, you can (temporarily) put a copy in /user/ftp/pub/TMP. For more permanent solutions, ask Emma. The most important commands within ftp are get for getting files from the remote machine, and put for putting them there (mget and mput let you specify more than one file at once). Sounds straightforward, but be sure not to confuse the two, especially when your physical location doesn't correspond to the direction of the ftp connection you're making. ftp just overwrites files with the same filename. If you're transferring anything other than ASCII text, use binary mode.
lynx --- lets you browse the web from an ordinary terminal. Of course you can see only the text, not the pictures. You can type any URL as an argument to the G command. When you're doing this from any Stanford host you can leave out the .stanford.edu part of the URL when connecting to Stanford URLs. Type H at any time to learn more about lynx, and Q to exit.
Miscellaneous tools
webster word --- looks up the word in an electronic version of Webster's dictionary and returns the definition(s)
date --- shows the current date and time.
cal --- shows a calendar of the current month. Use e.g., 'cal 10 1995' to get that for October 95, or 'cal 1995' to get the whole year.
You can find out more about these commands by looking up their manpages:
man commandname --- shows you the manual page for the command
For further ways of obtaining help, look at the pages with electronic sources of information and non-electronic sources.
More UNIX commands
Back up to the Main Computing Page
The root Directory
Command ls / this command lists the root directory
[agustin@server2 agustin]$ ls /
bin/ boot/ dev/ etc/ home/ initrd/ lib/ mnt/ opt/
proc/ root/ sbin/ tmp/ usr/ var/
Throughout the decade, developers had tried to define standards for the file system hierarchy and for what each of these directories should be used for. But even with the efforts of all these people there are still variations among all distributions.
/ root directory of the entire system
/bin holds system executables
/sbin holds system executables and are essential for starting up the system
/boot holds the files needed during the booting process including the kernel
/dev it is a special directory that holds information regarding peripherals /dev/ttys0, /dev/had, etc.
/home holds all the home directories for all users except root
/lib holds system binary libraries, shared libraries and kernel module
/opt here is where optional applications might go
/root this is the home directory for super user, do not confuse this folder with /
/tmp Here is where temporary files are stored; it is usually emptied when systems restart.
/var is where variable system files go, system logging, file locks, printer Spooling, mail spooling and many others.
/etc This directory holds almost all configuration files. As administrator you will spending most of your time tweaking settings in this folder.
/initrd this directory is used at boot time, in the initrd to perform pivot_root
/mnt This directory is used as a mount point. Here you can temporarily mount medias such as CD-ROM, zip and other file systems. Example: /mnt/windows, /mnt/floppy, mnt/cd-rom
/proc this directory is used as a kernel information access hooks, example of usage:
[agustin@server2 proc]$cat cpuinfo
[agustin@server2 agustin]$cat filesystems
/usr It is a very large directory, holds application programs; it also has several important additional directories.
/usr/bin contains binaries executables
/usr/include This directory contains C headers with various libraries applications.
/usr/local application programs used locally
The Print working directory command: pwd
[agustin@server2 agustin]$ pwd
/home/agustin
[agustin@server2 agustin]$
The command whoami, displays who you are at the current prompt
[agustin@server2 agustin]$ whoami
agustin
[agustin@server2 agustin]$
If you want to know who is logged into the entire system use the who command
[agustin@server2 agustin]$ who
agustin vc/1 Aug 17 07:38
root vc/2 Aug 19 06:51
user1 vc/3 Aug 19 06:46
[agustin@server2 agustin]$
Switching from regular user to root
To gain root's power temporarily use: su
[agustin@server2 agustin]$ su
Password:******* (when you are typing the password, you can not see it)
[root@server2 agustin]# whoami
root
[root@server2 agustin]#
Observe your prompt, it has been changed. When you are in this mode you can do anything; be careful how you use the super user account. Protect the root account at all cost.
The root account is strictly used for system administration. Any regular user cannot do things that are strictly for root unless root grants the right to the user. -
Ongoing dispute - Please help!
Hello everyone,
I really need some help and advice on an ongoing issue that I have had with BT for over a year.
I signed up with BT for fibreoptic, TV & Phoneline. After the usual wait the phoneline worked OK and we were able to use this. However the so called fibreoptic never worked from day 1. We had to wait about 4 months to supposedly get it working. My complaint was escalated to apparently the highest complaints department and I was in touch with 2 girls called Alison and Carmen who I spoke to day after day after day trying to get an answer to when my internet would work. I was informed every 48 hours that it would be working in a further 48 hours. Which never happened. As much as these girls tried they could not get any answers from openreach who just kept putting them off and saying they were going to sort it. I spent hours and hours highly stressed and in tears trying to get this resolved. I was told on numerous occasions that if it was not resolved then I could cancel and obviously not be charged a cancellation fee. I stuck it out with BT for over 4 months and BT then advised me that everything was working fine, however it clearly was not. BT refunded me a couple of hundred pounds and tookit off my bill. I felt this was no wherenear enough for the stress, inconvenience and upset they had caused me but thought I would accept it nd just continue to use the service now it was supposedlyworking. However, shock, horror, it still didn't work, it was running slower than my previuos sky standard broadband package and this was meant to be fibreoptic. It kept leaving webpages, would take forever to load anything, nt stream a short video on youtube, it was unuseable, it was awful! I called the call centre on a couple of occasions who said it was working fine or that there was possibly a fault on the line and it would be fixed, after yet more weeks of having unusable internet I called up to cancel. I didn't even get the chance to unbox my TV box as knew it would work better with the internet which was another reason why I got it - so I decided after months of chances that I had no other choice than to cancel services with BT and go back to Sky who I was originally with. They came in and my services have been perfect ever since.
I then get a bill of over £600 through, I saw on the bill we owed £130 in call charges which I have accepted and am more than willing to pay. However I am getting charged a ridiculous amount for cancelling a service that I never had working! BT have now sent this to a debt collectors who are trying to stick another £200 on top. I feel totally robbed and let down by BT - who I truly believe as a good will gesture should waive the cancellation fee! In fact I feel I have been so badly treated they should waive the whole lot, but I am not someone who expects to get something for nothing, therfore am more than willing to pay what I owe for the phonebill. I have spoken to BT call centre who have no records of me speaking to this complaints tem - which is a joke as I spoke to them day after day after day and surely my calls had to be logged somewhere! This Alison woman told me my complaint was with the highest teamand itwas like "dealing with the chairman". yet no-one can find these calls and see the amount of problems I had. I really want to resolve this issue as do not want this to be negative on my credit file. I feel Ihave no other option than to get a solicitor and take BT to court.
Has anyone else had this problem with BT and was it resolved? Has anyone got a solictor involved before and taken BT to court over a similar issue?
Any feedback and advice would be great!
ManyThanks CarlyHi Carlygermaine,
Welcome to the community and thanks for posting!
I'm sorry for all the problems you've had over the last few months. I'd like to take a closer look from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
If you could also include the link to this thread when you complete the form that would be great!
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
since the last software update, I am unable to add new contacts or change existing contacts - neither if I use the green Phone app nor using the brown Contacts app. Any suggestions?
*Update*
I thought I had found the offending 'app' namely "Songpop."
I regularly use "Songpop" on my phone late at night via my wifi connection.
All enteries on my phonebill are at midnight (even though I have a data allowance it was excluded from allowance). I switched 3G off on Friday, played "Songpop" at midnight and at the exact time I got a "Server Error" message.
I posted a message on the "Songpop" support forum.At first they said this was a problem relating to my ISP.
I have spoken to my ISP and asked if there are connection drops at the time I have been billed (ie to establish if my wifi dropped and 3G kicked in without my knowledge) and have been advised that there aren't any connection drops at that time.
"Songpop" have now responded that "This is an issue to take up with Apple Support" see: http://support.songpop.fm/songpop/topics/playing_songpop_on_phone_via_wifi_but_i ncurring_download_data_charges_for_3g_useage?utm_content=topic_link&utm_medium=e mail&utm_source=reply_notification
Hopefully someone at Apple can respond .... -
Lumia 800 - MMS and DataConnection question
Hi.
Using the network setup utility i get mms working no problem, but only if i have the Data Connection turned on all the time.
My question is: Why does the Data Connection have to be turned on in order for MMS to work?
On all my earlier phones i never had to have this turned on. It would turn itself on whenever i needed to download or send a mms. Isn't that why they have 2 separate setups for mms and for internet/wap?
Or have i missed something here? I don't want my phones 3g data connection to always be turned on coz several apps might use it without my knowledge and my phonebill could be huge.
pls help
this is kinda a dealbreaker for me.. and i might have to sell the darn thing if i can't sovle this.
I have a shortcut to the dataconnection setting, but manually turning it on and off whenever i want to send or recieve mms is too much of a pain in the a**
Anyone having similar problems?Hi lil_missmoody,
Welcome to the forum and thanks for posting.
When first started with SIM inserted the Lumia will read Internet and MMS settings from the SIM if available. After that when you change SIM only Internet settings are read. To set Internet and MMS settings you can user the app 'Network Setup' which you will find in the Nokia Collection on Marketplace through the phone. MMS is a data service and as such your mobile network data connection (Settings>mobile network>Data connection) must be turned on to use MMS
This app has settings for many carriers preset and also offer the option to enter the settings manually. You usually will be able to find these settings on your carriers website. You can now remove the manual apn settings from Settings>mobile network.
You can switch on Group texting in Settings>(flick left to applications)>messaging>Group text 'ON'
Hope this helps,
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you! -
I got this visa prepaid card, where i can load it with money and use it kinda like a debit card i guess, i top it up with 20SGD, about 14USD, i went to tap tap revenge 3 and purchase a few songs, and it does nt bring me to download, i tried it 2-4 times and it worked. After that i accidentally clicked on something worthed 20USD and it wa successfully purchased, how was that even possible? I went to the prepaid card's account and it appears that it still left $18SGD and the $2SGD is still pending. Does itunes charge me by phonebill? Or is this a glitch or something, where i get these things for free? Btw this is the prepaid card i am using http://www.dbs.com/sg/personal/cards/prepaid-card/microsite/default.aspx
so there is 2 question.
How is it possible to buy something when my "debit" card does not even had that much money?
Does itunes charge me by my phonebill?iTunes does not charge your phone bill, it uses the card associated with your iTunes Store Account.
Go into desktop iTunes and click on Store > View Account and you can see your purchase history and associated card, etc. -
While using Skype on my iphone 4s i found the phone was heated up. It was very warm. I had used for 1 hour or so. Is this normal for other users aswell ?
And also sometimes when i get the call no matter how much i try to slide the cursor, it doesn't move. I miss those calls. It looks like it is freezed. Has this
happened to others too?*Update*
I thought I had found the offending 'app' namely "Songpop."
I regularly use "Songpop" on my phone late at night via my wifi connection.
All enteries on my phonebill are at midnight (even though I have a data allowance it was excluded from allowance). I switched 3G off on Friday, played "Songpop" at midnight and at the exact time I got a "Server Error" message.
I posted a message on the "Songpop" support forum.At first they said this was a problem relating to my ISP.
I have spoken to my ISP and asked if there are connection drops at the time I have been billed (ie to establish if my wifi dropped and 3G kicked in without my knowledge) and have been advised that there aren't any connection drops at that time.
"Songpop" have now responded that "This is an issue to take up with Apple Support" see: http://support.songpop.fm/songpop/topics/playing_songpop_on_phone_via_wifi_but_i ncurring_download_data_charges_for_3g_useage?utm_content=topic_link&utm_medium=e mail&utm_source=reply_notification
Hopefully someone at Apple can respond .... -
I got a skype to go nr for a friend and when i call them internationaly does she get charges on her phonebill (at&t) for receiving the call?
no, she should not
Regards,
Neil -
Why am is my 4s loosing so much storage when I sync to itunes about 1GB in the last month
Why am is my 4s loosing so much storage when I sync to itunes about 1GB in the last month
*Update*
I thought I had found the offending 'app' namely "Songpop."
I regularly use "Songpop" on my phone late at night via my wifi connection.
All enteries on my phonebill are at midnight (even though I have a data allowance it was excluded from allowance). I switched 3G off on Friday, played "Songpop" at midnight and at the exact time I got a "Server Error" message.
I posted a message on the "Songpop" support forum.At first they said this was a problem relating to my ISP.
I have spoken to my ISP and asked if there are connection drops at the time I have been billed (ie to establish if my wifi dropped and 3G kicked in without my knowledge) and have been advised that there aren't any connection drops at that time.
"Songpop" have now responded that "This is an issue to take up with Apple Support" see: http://support.songpop.fm/songpop/topics/playing_songpop_on_phone_via_wifi_but_i ncurring_download_data_charges_for_3g_useage?utm_content=topic_link&utm_medium=e mail&utm_source=reply_notification
Hopefully someone at Apple can respond ....
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