BT Studio 1500 not working

I recently bought a BT studio 1500. After i plug the phone line into the base unit., it doesnt have any dial tone and is not working. I re plug the phone cable into an exisitng table phone and its working. I had gone through the user manual and it doesnt say anything about this. Can anyone please help me with this problem ? The service provider I am with at the moment is Virgin Media.

Hi ericson22,
Is it within 30days? As I would take it back if it's outside then it should still be coverered by warranty however if your not a BT cust they will possibly not go through any tests I would check with them,if no luck you should try the BT Studio helpline on 08706058047.
Inherent omniscience - the ability to know anything that one chooses to know and can be known

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