BT8500 + call diversion

Hi,
After reading all the positive reviews I decide to treat ourselves to one of the new BT8500 call guardian phones as we do get a lot of nuisance calls….and it works really well.
The only problem we now have is that during the screening process the phones don’t physically ring (I appreciate that’s how it works) and the caller is hearing ringing tone.
The phones actually commence ringing after 3 “rings” ………..but……… we have divert no reply set up which kicks in after 6 rings, so we effectively only have 3 actual physical bursts of ringing in which to answer the phone which is nigh on impossible !
It would be totally impractical and should not be necessary to have to turn divert on / off each and every time we leave and return to the house....6 rings was always a bit on the quick side but 3 is simply ludicrous.
I am a BT employee and have previously asked our maintenance teams if the exchange setting could be changed and have received a negative but this has now become a necessity, the phone has in built guidance to help you set up divert no reply so clearly it is designed to work with it.
Thanks
DF

As call diversion is a network facility, I would expect that it would be not be classed as "calls".
Including it in the anytime calls package could result in people leaving it on all the time to divert a "local" number to a "national" number, and defrauding BT.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

BT Call Diversion to a Vonage number. Who pays wha...

Hi,
I fail to find the proper answer to this question. People seem to give me different answers. Please help.
I have a BT number that I setup with BT Call Diversion (paying £3.30 a month) to divert it to my new Vonage number (a VOIP service).
My question is :
1-When somebody phones my BT number with landline or mobile, do they pay the call and I have to pay the charges per minute and the monthly fee on top of that, for the diversion?
2-If yes, I obviously pay BT for the monthly fee but who do I pay for the charges per minute? BT or Vonage?
Thanks for any help,

From BTs price list.
Call Diversion
Call Diversion is only available to the following international destinations: Australia (including Christmas & Cocos Islands), Bahamas, Bermuda, Canada, Cyprus, Denmark, Finland, France, Germany, Hong Kong, Ireland, Malaysia, Norway, Poland, Singapore, Spain, Sweden, United States (excluding Hawaii). The diverted part of the call is charged to the renter of the service at standard dialled rates; calling customers pay the call charge only to the number dialled.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Hi there I'm wanting 2 phones 1 for wk an a good ph for out of wk on 1 SIM card so I can finish wk put that ph down an use my good ph not call diversion , all these flash apps an you can't do this from any ph so I've been told iPad, iOS 6.1.3

Hi there I'm wanting 2 phones 1 for wk an a good ph for out of wk on 1 SIM card so I can finish wk put that ph down an use my good ph not call diversion , all these flash apps an you can't do this from any ph so I've been told
iPad, iOS 6.1.3

why don't you post using full words, no abbreviations, and proper punctuation? Then perhaps your question will actually be legibile.

Call diversion

what a confusing set up.
i have set up call divert to divert incoming landline calls but how on earth does it know which phone i want it diverting to? i cant seem to find any set up options to put a number to divert the calls to.
please advise.

You can only divert calls from your normal landline if you are paying for the divert facility, if you are you would need to press* and then (in your case 67) then the phone number you want the call to go to followed by #.
I have listed all the divert codes below
21 to divert all calls
61 to divert calls you don’t answer within 15 seconds
67 to divert calls when your phone is engaged
To take the divert off press #, then the code used above followed by #
A common fault for people putting on and taking off diverts is that they do not get dialtone on the phone 1st.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Integration of Cisco Call manager 4.1 & Panasonic's KX-TD 500

HI
did any one have integrated Cisco CCM 4.1 & Panasonic KX-TD500 using q.siq PRI
it will be helpful if you can send me features supported by this integration
regards
lalit

Here are the QSIG features supported by CallManager:
* Calling Line Identification Presentation (CLIP)
* Calling Name Identification Presentation (CNIP)
* Connected Name Identification Presentation (CONP)
* Calling/Connected Line Identification Restriction (CLIR)
* Calling/Connected Name Identification Restriction (CNIR) (added in release 4.0(1))
* Alerting Name (added in release 4.1(2))
* Call Forward Unconditional (SS-CFU)
* Call Forward Busy (SS-CFB)
* Call Forward No Reply (SS-CFNR)
And, from a different list on CCO:
Basic Call for QSIG
Call Completion
Call Diversion
Call Transfer
Compatibility with Older Versions of QSIG Protocol (ECMA)
Facility Selection and Reservation
Identification Services
Message Waiting Indication (MWI) Service
Path Replacement
You'll need to make sure you know which QSIG variant is supported on the Panasonic PBX. Configure CallManager to use the same variant. It will use ISO by default.
You'll probably also want to configure path replacement. CallManager has this turned off by default.

N85 call divert

I have a N85 and use call divert a great deal. Is there a way of moving call divert to the main menu screen of the N85?
Thanks
Solved!
Go to Solution.

You could find out from your operator what the code is to activate and deactivate Call Diversion. Then, you could set up two contacts, one for Activating the diversion, and another to deactivate. Assign a Nickname to each contact, and use Voice Dialling with the associated Nickname to dial the Call Diversion Code.
For example, in Australia, **21*[DestinationNumber]#[SEND] is the Call Diversion GSM code. See this link (or search for GSM Call Diversion Codes) for sample codes:
http://www.hotel.com.au/GSM-Mobile-Hash-Codes.asp
Hope this helps - haven't tried it, but it should work. Let everyone know how you go!!!
Cheers,
travla
If you found this post helpful, please click on the green "Kudos!" star. Cheers!

Call Divert charges

Does anyone know the best deal when you do not have a telephone connected and any calls to it are diverted?
Currently only require WiFi for visitors and any private incoming calls are now being transferred to my temporary telephone.
I am charged for using the divert service and then, on top of that, the cost of the call that is being diverted!
Surely the caller pays for their own telephone calls and the person who has diverted pays for the actual diversion.
Appreciate guidance from anyone who has used this facility, thanks

Its shown on the tariff guide.
Prices for BT Calling Features
All prices quoted below are quarterly and inclusive of VAT.
(i)Call Diversion: The diverted part of the call is charged to the renter of the
service.
(ii)Three Way Calling: Each participant in a three-way call pa
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Is there a way for this community, to make a suggestion to Apple to include blocking a specific contact number calls and messages just as other phones provide that feature for their users.

Is there a way for this community, to make a suggestion to Apple to include blocking a specific contact number calls and messages just as other phones provide that feature for their users.

No phone provides true call blocking. At best, they provide call diversion. Essentially, the call is answered and disconnected automatically. If I recall, Apple is adding call diversion features in iOS 7.
Best of luck.

Diverting calls to a specific contact individual

Hi, I do understand that the call forwarding feature is an effect item to filter off unwanted calls that is coming into the iphone. Is there a property function in the contact section to which we would be able to assigned and filtered off a specific unwanted individual numbers ? If we divert all calls, then no calls will be coming into the iphone. But when you assigned call diversion and call filter to specific individual , it helps alot with those annoying people and people you would not want to them to call you constantly. Is there a property setting or an application in which we would be able to filter off this numbers ?

No way to do what you want, but what you can do is this:
Assign a silent ringtone to this contact/person:
http://richardkmiller.com/702/iphone-tip-use-a-silent-ringtone-to-screen-calls-i n-your-sleep
The ringtone is already made, download it & drag it to itunes, then sync it to your phone.

BEST CALLING PLAN FOR ME - I NEED ADVICE!

I HAVE 2 PHONE LINES BOTH ARE ON UNLIMITED ANYTIME PLAN PLUS CALL DIVERSION PACKAGE.
ONE OF THE LINES IS ON (ALMOST) PERMANENT DIVERT AND I JUST WANT TO KNOW IF THERE IS A CHEAPER WAY OF DOING THIS. HELP CAN I TALK TO SOMEBODY WHO CAN ADVISE ME.

Not sure to be honest. Maybe some other users can shed some light.
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

Aww Snap message trying to get info on Call Divers...

Hiya,
Can someone tell me how I action Call Diversion please? I have tried to access the BT page but it keeps crashing.
My son is away to Afghan and really need to get this actioned asap for when I am at work.
Thanks in advance
Jac x

try here http://bt.custhelp.com/app/answers/detail/a_id/8444/~/call-diversion
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Mobile Insurance claims.....who you gunna call?

Thought it would be timely to provide a bit of background on our Premium Care Mobile Insurance.
So, we all know it's never any fun losing or damaging a mobile handset or tablet, however you can rest easy by taking out our Premium Care Mobile Insurance Smart Cover.
And now for the low down on claims:
Warranty:
Firstly, if your mobile phone or tablet has a defect (or develops a defect) which is covered by a standard manufacturer's warranty or rights under consumer laws, take it into a Telstra Store or place of purchase for assistance.
Keep in mind that you cannot make a claim for mechanical failure under Smart Cover if your handset is still covered by a standard manufacturer's warranty or rights under consumer laws – in that case, please return your handset to your nearest Telstra Store or place of purchase for further assistance.
Making an insurance claim:
If you need to make a claim, call our Premium Care Claims Team on 1300 047 962 available from 9am to 5pm AEST Monday to Friday, and 9am to 1pm AEST on Saturday.
To lodge an insurance claim outside these hours, you can complete the online Claim Request Form and a claims Consultant may contact you for further information and assistance to settle your claim.
Or if you’ve lost/had your device stolen please call 125 111 or 13 22 00 so we can block your phone from being used and set up call diversion to another number of your choosing.
As with any claim, you will be required to provide certain details and fulfil certain conditions before your claim can be settled.
Who do I contact if I have questions during the process?
Once you have submitted a claim if you have any questions about the claim you will need to call 1300 047 962 rather than going in store, calling us directly or through our social media platforms - so contacting the insurance team directly really is the only way to go.
Repairs:
If you’ve taken your phone into a store for repairs, you will need to keep in touch with the store directly, which is easily done via our store locator.
Once you’ve found the store simply click the Telstra bubble and the address/phone number will pop up, simply click ‘View Details’ for more details, including the managers name, opening hours – you also have the option to make an appointment.
This is the Telstra bubble:
Hope that helps....
CrowdSurfer.....and yes I have had to claim for damage to my previous iPhone4

Hey Lukeolds,
Sorry to hear that you have sustained damage to your handset whilst on your travels and need to make a claim for this to be actioned further. I would just like to ask what insurance it is that you had on this account as the Premium Care Mobile Insurance was no longer offered after September 2013 unless you had a business account.
Do you have the Stay Connected service on your account that you were seeking to have the claim started, so you can have the fix completed?
More information on the Stay Connected service can be located at:
https://www.telstra.com.au/mobile-phones/plans-and-rates/stayconnected
This also includes the online claim form that can be completed, even though you are currently overseas. If your mother is authorised on the account, then she can be listed as the contact for this claim as a part of the online claim form.
I hope that this is completed for you in a timely manner.

How to use a user sequence library

Hi all,
I am building up an increasimng set of sequence modules that might be handy in a kind of toolbox library for later re-use. How is this best be accomplished?
AppNote157 states, that I should '... isolate non-product-specific operations in a callback or the process model...' But how do I accomplish this, how do I test 'em and access 'em from my target sequence?
Having my own process model open and trying to start a new 'tools' sequence results in runtime errors, because this very same sequence is the process model AND taget sequence. Trying to build a simple test.seq that tries to call such a sequence within the actual process model (my individual one) results in runtime errors - sequence not found.
How do you organice your
code?
Any enlightening will be appreciated!
TIA and
Greetings from Germany!
-- Uwe

Hi again,
I'd like to answer my own Q's at least in parts:
1. One may add tools to the process model file. Always use your individual process model file to do so.
2. Do not test it from within the process model file! Test it from a client sequence as you would with the target sequence file when running your sequences.
3. One has to add the process model file path in quotation marks and with doubled backslashes (as typical in many programming languages, where a single backslash acts as a break to enter binary data).
One also has to add the tool sequence name (the one to be called within the process model) in quotation marks.
Somehow anoing, isn't it? Instead of an easy way to access library sequences one has to do lots of typing and/or copying&pasting :-(((
I'll try t
o acces the process model file path programmatically and put this one into a station global to ease the access to it.
Probably these tools sequences can also be shifted to an extra sequence as some of NIs own sequences do. For instance the process model sequences call diverse sequences from 'Modelsupport.seq' and 'reportgen_XML.seq'.
So there is a way to have a user sequence library, but it seems it is either not intended to organize one's code this way or NI uses better techniques that I have not yet found.
TIA and
Greetings from Germany!
-- Uwe

What is a claim form, says 150 operator

I have recently been in touch with your customer care operatives, who have, on May 8th 2013 and June 13th, told me that they have sent me a claim form to enable me to claim compensation from you for services NOT provided. I also contacted your customer care team on 26th June, to inform them that the form had still not been received. The operator promised to phone back the next day after 5 p.m. but, guess what! They obviously need additional training on how to dial a number, because no call was received, despite me getting home early and staying in all evening.
I set out below the sequence of events that has prompted my complaint, along with a breakdown of costs incurred.
Early January 2013: BT was advised that customer is moving house by the end of January and that a new line will have to be installed as there is no existing line to the house.
14.01.2013: Paid BT £129 for annual line rental.
31.01.2013: BT surveying the line a day early. Customer’s son at home showed engineer around. Engineer called Customer to confirm that there is no line to the house and that this was a new installation. Information BT knew at time of accepting order. Engineer indicated that a surveyor will have to come and survey the property.
1.02.2013: BT appointment to connect line. Customer assumed that the surveyor would come on the day of the appointment as agreed with BT. Therefore took time off work to let BT in. No contact from BT surveyor.
Customer contacted BT to ask about surveyor, it turns out that the surveyor had visited the site at about 11 a.m. but did not call. He just looked and confirmed that there was no line. Customer waited in ALL day for the surveyor!
07.02.2013: BT surveying the line for the third time. Customer at home, no contact, information or update from BT.
08.02.2013: Customer phoned up BT for update and was told that a technical solution would be found by 22.02. (that does not mean installing the line, only finding a solution!) and customer would be informed on 25.02.2013.
19.02.2013: BT have been, installed a cable from the neighbours to the customer’s external wall. Customer not contacted by BT.
25.02.2013: No update from BT.
27.02.2013: Customer phoned BT and was told that they had to source traffic lights because they had to upgrade the cable across the main road. Apparently none of the three engineers who had been previously to survey the line realized that this was required. BT promised to update customer on 06.03.2013.
01.03.2013: Customer received a text asking them to make an appointment to have the connection made (this is laying a cable through the wall and installing a socket). When phoning BT the customer was told the next available appointment was 15.03.2013.
04.03.2013: Customer phoned BT to ask if there was a possibility of speeding the process up. BT suggested trying to fasttrack the order and promised update within 48 hours.
06.03.2013: No update from BT regarding fasttrack. Customer’s partner phoned BT but ran out of money on her prepaid halfway through (calling BT twice on ‘free’ number: £10) and was not called back by BT even they had noted her number. Customer phoned BT and was told there was no news on the fasttracking because BT Openreach had not acknowledged appointment yet. This was a week after the appointment had been made. BT promised update within 1 day.
07.03.2013: Update from BT by text: The text stating that the customer would be updated on 11.03.
11.03.2013: No update from BT.
15.03.2013: Appointment to have line installed: Customer took time off work. BT not showing up. Customer phoned up BT to inquire. BT very apologetic and made new appointment for 19.03.
19.03.2013: Appointment to have line installed: BT apparently did something at the exchange but did not come to customer’s house to connect line nor they did inform the customer who – again - had taken time off work. Customer phoned BT for update. BT again very apologetic and mentioning compensation. New appointment for 21.03.2013.
21.03.2013: Appointment to have line installed: Customer again took time off work. Line installed.
15/03/2013: BT sends bill for telephone services including a charge for not achieving our minimum call commitment!! When there was no service being supplied by BT.
Cost accrued:
£20 in prepaid mobile phone
£50 increased mobile phone costs
Customer took four days off work @ £90/day £360
Apparent compensation offered by your daily rate rental credit is £15.45 x 3 x 4 = 185.4/365 x 80days = £40.63 which I assume is added after you have applied the credit to the account. This is insufficient to cover our costs, therefore we will also apply for Actual financial loss.
3 missed appointments @ £10.
Issues
Customer took four days off work
No phone line for 2 months
Incomprehensible bills
No mention on subsequent bills of compensation
No apology for the massive inconvenience.
High levels of stress and frustration with no apparent concern for the customer by BT.
Not offered call diversion to mobile phone as per BT Code of Practice.
Around 8th May 2013 (You have the actual date on your system) contacted BT and requested a claim form. I was told it would be posted next day. It was never received.
Contacted BT again on 13 June 2013, eventually got through your 150 operator to someone in billing, who again arranged for the claim form to be posted next day. Still not received.
Contacted BT again on 26th June 2013. Told by 150 operator that he would look into the situation and call back the following day after 5pm. No call received.
Frankly BT and BT Customer Service Management should be extremely embarrassed by this complete lack of professionalism and lack of care for the customer.

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If your problem cannot be resolved here, then your problem can be passed on to the UK based, BT Care team.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Skype Number - Is not working

I bought a skype number. The people who call me say that never get complete the call. I have no active call diversion! What to do?

The Skype number is very unreliable. Cancel account and get a refund. Skype tech support will not acknowledge that there is a problem with the service.

BT8500 + call diversion

Similar Messages

Maybe you are looking for