Busy out phone when non CAD line in use

Hi,
Is there a way to busy out a phone when a second line is in use which isnt the UCCX line ?

I am not sure of your setup, but we have transitioned our ACD Lines to be the 1st extension on the phone, so that when an agent picks up to make an outbound call they make themselves "Not Ready".  This eliminated a number of issues for us.  If they receive a call on their "non-ACD" line they still have to make themselves Not Ready, but if they fail to do so they can either iDivert to reject immediately, or wait for the RNA to pull the call back into the queue.  One note on putting the ACD line on top is that it will impact Call Forward All, but they can still change this on the ccmuser page.  Also, I make the ACD line an "alternate" extension in Unity (but I don't put Call Forward to Voicemail in CUCM on the ACD extension), so that their light, and voicemail buttons will work. The changes above have all but eliminated all of my headaches regarding the Ready/Not Ready issue.  I started with just a few users, and now all of them have it setup that way.

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