Buying Appliances from BB has been the worst experience EVER
Bought three applances from two different stores, a dishwasher from the King of Prussia, PA and the two others from Plymouth Meeting PA.
So in order...
1. Organize the same delivery date of May 30, about a week after I purchased it.
2. Get a call the day before saying to be available between 3-5pm. Great.
3. Get a call at about 12:30pm. I was out. I was told my dishwasher delivery was attempted. Other appliances ordered were delivered as scheduled.
4. Spend about two hours on the phone on Saturday trying to get the dishwasher on Tuesday. I never got a confirmation call on Monday night.
5. Spend about another hour trying to get the confirmation. It turns out it was not scheduled and the soonest it will be delivered is Wednesday.
How can an organization be so dysfunctional? What does it take to get the dishwasher delivered? It's absolutely insane. I can't believe how stressful and frustrating this has been.
It already cost BB the 128gb iPhone 6 I bought from the Apple Store on Saturday. It's also costing another $2000 in other appliances I plan on buying this week.
I will never go into another BB as long as I live. I will make sure that anyone else I'm related to does not go into one, either.
Hello phillybc,
While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn with your appliance delivery date. Misinformation and multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation with the poor service you describe from our technicians and scheduling agents. I’m sorry for any inconvenience this may have caused.
After pulling up your account using the email address attached to your forum profile to see how I may help, it appears your concerns have reached Charlie from our executive support team, and he is currently researching your case. I’ve let him know that you’re looking for an update, and he should be in contact with you shortly to help figure this out.
Thank you for your continued patience,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message
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