Feedback for HP Sleekbook (Worst experience ever)

I bought a Hp Sleekbook 14 after lots of friend and relatives told me to go for hp so i did. Its hardly been two weeks and pin of my sleekbook adapter broke and when i call hp representative to replace as it is under accidental and damage warranty, they said we can't as charger is not covered under warranty, this was my first bad experience with hp, other companies replace charger also but hp doesn't. Second, when i went to hp service center, the workers talked so rashly that it frustrated me and they even didn't provide a solution.
I would never ever recommend hp especially hp sleekbook to anyone, and what sort of charger is hp making that it get easily broken up and not even providing a replacement or new adapter at lesser rates.
So this is my last request to hp if they can help somehow.
Thanks

i too have had the worst experience ever with hp. i brought the new sleekbook at the beginning of this year a week after having it the screen turned black and stopped working luckily i was able to get a new computer under warranty, but then after 4 months of having it my charger broke, it too was not under warranty and i had to pay FULL PRICE, which i find to be absolutely ridicously especially when im a uni student and im living on my own with no help from parents, the hp service people were very un helpful and did not seem to care about my situation and my fustration with what had happened as my laptop is nessersary for assignments. they then went on to tell me that there was no chargers left in NZ for my particular laptop and had to order in which would take up to 2 weeks, but then they got my hopes up telling me they found a spare and i was able to purchase it the next day when my money came in because i did not have enough at the time as the charger was well over $100. i then rung up the next day to find out they do not hold, even after they ha promised me they did and had sold it to another person. after days of fustration and anger i got my charger. its now been two months since i purchased a new charger and the new one has broken again. i DO NOT want to pay full price for another charger which is bound to break again and i sure as hell do not want to go through the stress of the poor service i recieved. i would never suggest to anyone to buy hp.

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Worst experience ever...I can't even.

First, let me say that I am writing this review on New Year's Eve, at 8AM. This isn't what I WANT to be doing right now, but I am so upset and frustrated that this is the only way I can think of to vent and to warn others against this experience. I don't say it lightly: this is the worst experience with customer service and tech support I have EVER had- it sounds silly, but I'm on the verge of tears; that's how frustrated I am. Nobody expects great tech support or customer service (such a thing is usually a surprise), but this was a travesty. So, here's what happened, and I'll try to be objective:
ALSO please note: While wireless capability may not be a big deal for most people, it is important for me because I don't have the option of using an ethernet cable in my home. I only have wifi.
THE INITIAL PROBLEM:
I have a Lenovo Y510P. It was a gift for my birthday, which is on the 26th of December. This is a brand new computer, ordered directly from Lenovo. Since I got it, after orienting myself with Windows 8, I realized the Wifi kept disconnecting. The computer said it was connected to wifi, there was no "limited connectivity", but the internet was not working. Initially, it wasn't so bad, but progressively got worse (disconnecting every 5 minutes). I assumed it was a problem with the wireless router in my home, since it has been known to be faulty, and there had been a power outage a few days ago. Now I am in Colorado on vacation with my family, and I was noticing the same problem, which nobody else was having. First I looked up the problem on Google, to avoid having to spend time on the phone. This seemed to be a common problem, although there didn't seem to be definitive fixes for it. I tried one of them, and it seemed to work until the next day, when the problem arose again. Time to call tech support.
DAY ONE:
I called tech support and was connected fairly quickly with a representative. I explained my problem, "Hi there. I have a Lenovo Y510P ideapad laptop, I just bought it, and it seems like the wireless isn't working. It keeps disconnecting after a few minutes. I've tried such-and-such which worked for a day, but now it has started again. When I run the windows troubleshooting, it seems to "fix" the problem for a few minutes."
To which he replied, "Oh, Okay, Mam. I sense you are having problems with your wireless connection, is that correct?"
A little taken aback by the scripted response, ".....Yes....you sense correctly...."
"Oh, yes, this is a very common problem with this device. It has a very simple fix but first can I have your name and number and serial number of your device?"
I gave him the name and number, but couldn't locate the serial number. Turns out on my device, there's no sticker on the bottom of the computer: finding the serial number requires removing the battery. At first, he didn't seem to believe me that there was no sticker. After about 10 minutes of convincing, and entertaining his attempt to locate the serial number by entering some command prompts (it didn't work) he said something along the lines of "That's okay, I'll just create a profile for this problem without the serial number, and just make sure you search for it for next time."
Fine. It was nice he didn't make me shut the computer off just for that. On to the solution.
I was told to go into the settings for my Intel wireless card (sorry for the lazy terminology here). Apparently, this thing has a setting where it "turns off" in order to save power, which was supposedly the root of my problem. I simply had to "uncheck" this option, and voila!
I was very happy: I spent 20 minutes on the phone, a fairly good time for customer/tech support. My wireless was working for the rest of the day. Nice feeling.
DAY TWO:
Shame on me for believing it would be that easy. I turn on the computer, wireless works fine for a bit (maybe 20 minutes), then craps out again. Same problem. I double-check to make sure the settings I changed yesterday hadn't reverted. I call tech support again.
This guy was not as nice about the lack of serial number. Whatever. He said he had to "check to make sure I had warranty, because how can I help you if I don't know you have warranty?" I understand they need the serial number, I should have gotten it in advance, but still his attitude was a bit off-putting. I laughingly said "Well, you can trust me? I've given you all the other information, surely there's a record of it?" He didn't laugh. Oops. He then instructed me to shut down the computer, under the guise that it would fix the problem...then slyly added "...And by the way, Mam, since we are shutting down your computer perhaps now you could check and see the serial number please?"
"Ha! I figured you would say that" (I was born at night, but not last night). Fine. Nice job, tech man. We got that done. Turned the computer on. The wireless was working. He tried to pass it off as the problem being fixed, but I urged him to stay on the line, "I know it's working now but that's just the problem- I guarantee you it will shut off and I'm going to have to call back." Sure enough, it goes out again. (now, in my memory I spoke to at least 4 Tech people that day. As I review this, it occurs to me that I may be mushing two people into one, here. So it's possible I spoke to this first guy, hung up, had to call back and was connected with someone else, and it was HE whom I urged to stay on the line with me)
This is where my memory gets foggy, because I was on the phone nearly all day with these people, entertaining their various "solutions" as they tried to figure out what was going on. It was clear that the first guy I spoke to was reading from a script or following a book or something, because more than once he would stop in the middle of giving directions and say "Hold on just one moment while I check this to make sure it's correct..."
I kept hearing, "Okay, it should be fixed"- I made them stay on the line to double-check, and sure enough within 2 to 5 minutes it would no longer work.
At some point in the middle of it all, he asked me what version of Windows I had, to which I said "Windows 8.1" He said something like "Well that might be your problem since Windows 8.1 is fairly new our drivers sometimes have problems with Windows 8.1, we are still working out all the bugs however in the future these should be fixed, etc. So perhaps we will have to go back to Windows 8, since that is usually the solution to these problems"
"Well, I mean, this device came with 8.1 installed on it."
He seemed surprised. "No, Mam, that is very odd. These devices only come installed with Windows 8, since we know this is a common problem, they come pre-installed with Windows 8. It shouldn't have Windows 8.1."
"Well, I could be wrong but I'm pretty sure it did..."
"Where did you purchase your device?"
"...From Lenovo. Directly from your website."
"Ah, I see. Yes. Well, I see, this is very odd you see because as I said we do not ship these devices with Windows 8.1 they only come pre-installed with Windows 8 because as I explained there are some problems with Windows 8.1 which we are....blahblahblahblah"
"But it came with....nevermind...." I dropped it. It's true, I could be mistaken. No use arguing and making a fool of myself.
There was a lot of uninstalling and re-installing drivers and software and all that stuff. At one point, he even remotely accessed my computer with some program I had to download. There was a lot of him moving the mouse in circles and clicking on things I had already done, ugh, whatever. I keep telling myself it's okay, as long as it gets done.
Then he tells me there's only one more solution: OneKey Recovery. I have to run this OneKey Recovery, and that should revert the system back to how it was when I first opened it up. All my customization, any programs or files I had, will be deleted. But this should fix the problem because it will make the computer go back to Windows 8 and then they will be able to locate the exact drivers that are causing this issue. This should work, he assures me. But if not, they can either repair the device which could take a very long time and be very tedious (their words, not mine), or they can send me a brand new device and everything should work great!!! (they really seemed to want to send me a new device at this point).
I was reluctant, especially after having spent a couple hours making my computer work the way I want it on the first day, being told I would have to lose all that was a hard pill to swallow. I'm a curious person, so I asked this:
"Okay. So, hypothetically, let's say I was incorrect. This computer came installed with Windows 8 on it. And now it has Windows 8.1. But I haven't installed any updates until that one time just today when you were on the phone with me, and we both established that the computer was running on 8.1 before the updates. So, my question is, how did my computer that supposedly came with Windows 8 on it, get Windows 8.1 on it? How did that happen?"
"......I don't know, Mam." The FIRST honest answer all day.
"Okay. Well, look, you've been helpful I know you've done your best but I would appreciate it if you would put me on with a supervisor, or someone who might be able to answer that question for me. Because that answer doesn't really convince me that this recovery thing will be of any help."
He connects me with a supervisor. I explain everything. Then I say again, "...So, my question is: How did 8.1 get on my computer, and how do we know that this OneKey Recovery will put it back to 8. I mean, I'm looking at the system restore menu, and it only shows two items: one that took place today, and one that took place when I opened the computer on the 26th...there were no updates between them- wouldn't it show up on here?"
Supervisor answers, with the same surprised reaction at the fact that I'm pretty sure my computer came with Windows 8.1. Something like, "Well, yes, mam I understand. That is correct that these computers only come pre-installed with Windows 8 but you see there are some updates that would not show up on this list because some updates are installed in the background, you would not know these are happening which is why when you first open a new computer they can seem to be working slow because there is a lot of stuff happening in the background. If you run OneKey Recovery this will put your computer back to the way it was originally, and it will have Windows 8 on it."
"Okay, but if that's the case, then how do I make sure these updates don't happen again? If they're going on in the background, how do I stop them from happening?"
"Well I'm going to give you instructions for OneKey Recovery. And you will have to change the settings immediately after starting the computer to block automatic updates. Your computer will not download any updates at all so quickly once your computer starts up you must make sure to disable that feature to allow automatic updates."
All right. I know a little bit about computers, but not a lot. Hopefully, these guys do know a lot. And despite my reluctance, I tell myself that this supervisor gave me at least an answer, that seemed like it made sense, so who am I to tell him he's wrong? Especially when I'm not 100% sure my computer came with Windows 8.1. I relent.
"All right....all right, fine."
"Great. Here are your instructions for running the OneKey Recovery, and now after 24 hours we will monitor the computer and see if it is working. As we said before if not, we will be able to send you a new device, however I am certain this should fix your problem."
We hang up the phone. I run OneKey recovery.
DAY TWO...PART TWO:
I have run OneKey Recovery and, as instructed, disabled any updating, or anything that even looks like it might allow Windows to sneakily update stuff. I'm certain I have done this correctly because as I mentioned, I'm no tech genius, but I can do that much right. As soon as I launch the computer, I check something that has been bothering me, something in System Information....
Item
OS Name
Value
Microsoft Windows 8.1
Deep breath. I connect to wireless, I open youtube up, and play a random documentary. It works for a record 30 minutes.
My patience has worn thin.
I call Lenovo Tech Support, and a woman answers. "Hello etc, etc. how can I help you?" My brother walks in the room and has just asked me a question, "Yes" I say to him, then back to the phone "Hi there-"
"HELLO??" Yikes. "....Uh. Yes, Hi there, could I be transferred to your supervisor please?" I wanted to go straight to a supervisor this time. No more messing around.
She was reluctant, and rude. In-your-face rude, not subtle. But to be fair, I was in a bad mood, so perhaps I just heard it that way. She asked if she could have my name, I gave it to her, albeit grudgingly, along with my number. She asked my reason for calling.
"Look, could you please just transfer me to your supervisor? I understand you have to ask these questions, but I have been on the phone with tech support all day, and I hope you can understand that I I'd rather just...bypass...this whole thing."
"Bypass what whole thing?"
"....The whole thing where I explain the issues I'm having to you, then have you not have answers I need, then transfer me to your supervisor, and then have to explain everything to him that I've just explained to you."
"...Hm. Well, okay, I'm going to go look for my supervisor to find him, so I'm going to put you on hold."
I wait impatiently for 18 minutes with music playing in my ear before I think she has just put me on hold because I was short with and, admittedly perhaps a bit rude to her. I hang up. Let's try this again. I am in the middle of calling back when my phone rings- it is tech support calling me back. This time it is a supervisor. Okay, fair enough, mean tech girl.
I give my information and make sure this is indeed a supervisor.
"Look. I really apologize that you have to deal with me, but please understand I have been on the phone for, quite literally, hours- I mean, at least 3 hours probably, with tech support trying to figure out this issue. (I go on to explain the problem I have with the wireless, ending with the OneKey Recovery and explaining the confusion with Windows 8 vs. Windows 8.1). So, you see, now I have two problems that are bothering me. One is that this problem still has not been fixed, and the second is that for some reason your people are telling me that there is NO POSSIBLE WAY that Windows 8.1 could have been on my computer, when in fact now we have just seen that indeed, it DID come with my computer. And I just- I just want to know WHERE this information is coming from and WHY there seems to be just, no solution at all to a problem that, with a Google search, one can find is NOT a problem that I alone am having!"
Kudos for this guy for keeping a fairly level head. He looks something up, then he tells me this:
"Uh, well, mam, I'm looking right here at your information, and your product, and it is showing that indeed your system has Windows 8.1"
"...What? No- no, but- Right, I mean it has 8.1 but you're saying...what?"
"My system is telling me that your product comes pre-installed with Windows 8.1"
"You're sure?"
"Yes."
"...So WHY then, have I been told by TWO tech support agents, one of whom was supposedly a supervisor, that there is NO POSSIBLE WAY that I could have Windows 8.1 on my computer!?! When you were able to see this information, seemingly almost immediately!? I mean- I mean can you SEE who the people were that I was on the phone with because- they- I mean they TOLD me..."
"Mam I understand your frustration, we will take care of this matter but I believe there are some devices indeed that do not come with Windows 8.1 pre-installed and earlier versions of your model, however with a quick search I was able to see that your specific product does in fact come with 8.1 pre-installed on it. Why they were not able to see this information I do not know but if that is the case that you were given incorrect information we will take care of that."
"Well, it IS the case- it IS the case, so I really- yes, I mean, obviously they gave out wrong information that seems like it is very easy to find so that's- that's just- disappointing and YES, please DO inform them."
I guess I'm really showing off my crazy in this post, but I'll tell myself it's for the greater good.
We go back and forth and I'm told again that the only option is to send a new computer, which will not have this issue. I'm upset, and a little frantic perhaps, so I give him a bit of a hard time.
"Well, look. You tell me this is your only solution, but here's the thing, not only have I been jumping through hoops all day to try and figure out a problems, including being given incorrect information, but now you're telling me, as I've been told by other agents, that your only option is to send me a new device which you SAY will not have the same problem, but here's the thing: My device IS NEW. I got it FOUR DAYS ago. It doesn't get any newer than this- so you sending me a new device in the HOPES that it doesn't have the same "defect" Isn't really a solution! Because you can't guarantee that it won't have this problem, you're just hoping it won't, but if it DOES all you're doing is stalling until the next time I call. So my problem is that you have NO SOLUTION to this problem, which, as I've said, isn't a problem that is unique to me!"
"Yes mam I understand your frustration but as I explained that is the only option, to send you a new device because we have exhausted all our options for fixing the problem that you have with your wireless. As I have said you can send in your device for repairs which will just mean they will change the wireless card which should also fix your problem but as I said this could take much longer and instead we can send you a brand new device which is much better and this device should not have this problem."
I essentially repeat myself, since two can play at that game.
He replies "I understand your concerns but as I said this is the only option we have available, so I can transfer you to our post sales department who is in charge of handling these matters and they will be able to address your concerns as I am only tech support."
Okay, fine, pawn me off.
With relief, he gives me the number for the sales department, which I found a little suspicious since he said he was going to transfer me, but went out of his way to give me the number, "just in case we get disconnected". Less than a minute goes by as he is supposedly transferring me, when the phone hangs up. Now I know I seem paranoid, but I really think he did this on purpose. He didn't want to deal with me, so he gave me the sales number and hung up on me. To be fair, I was tired and annoyed, but if you read on you will see why I became increasingly suspicious.

DAY TWO PART THREE:
I immediately call the sales number ( I was told (855) 253-6686, select Option 2 then option 3). I'm put on hold. Then an automated system says "There are 17 people ahead of you. Please enter the two-digit month and two-digit day that you would like to be called back"
Huh? That's...weird. I mean- I'm fine holding. I don't...want to be called back....
With reservations, I enter in 1-2-3-0, the current date.
"Please enter the two-digit hour and two-digit minute you would like to be called back."
Now I'm paranoid. I don't want to do this. I don't know what time zone these people are in, and I don't want to enter in something, be called back a month later, and be given the excuse that "Well you entered in such-and-such, so that's when we called you" and have it blamed on a mistake that I made. I want to make sure I do this right. I'm not comfortable with it. I hang up. I call tech support. I am connected with a woman whose name is Sonia.
I give her my information, then I explain to her, "Hi...I know this is a weird request, but please bear with me. If it's possible, I was just hoping you could connect me to your sales department. I've been on the phone with tech support all day and they told me the only solution is to send me a new computer, and then they were transferring me to the department directly but it got disconnected and when I called the number it was asking me for all this information, and I know it sounds silly but I would just feel more comfortable if you could transfer me directly."
Sonia seems very kind, at least, she agrees to do so and says she will stay on the line with me. She's the only tech support person I spoke with who had mastered the art of SOUNDING sincere, and PRETENDING like she legitimately cared, you know, she seemed like a real person not reading off a script.
We're on the line for maybe 2 minutes, she pops back on to let me know she is still here, and she's going to make sure they have someone available and as soon as she is connected with someone, she will transfer the call.
5 minutes go by. She pops back on the line. "Hi there, I just checked on my computer and it seems as though the sales department has already closed."
"What?"
"yes, I'm showing here that this department closes at such-and-such" (I can't recall the time, but it was something like 5 or 9 or something. Regular business hours.)
I'm tired. I'm upset.
"I don't- I don't understand. I mean- I called them and they said there were 17 people ahead of me."
"Yeah, I know when I was on the line it was 18. They are open during [normal business hours]."
"That's- Look, I spoke earlier to a supervisor, he SAID he would connect me with them, and then we were disconnected- and- and now you're telling me they are closed. If that's the case I just- I don't understand why I was connected in the first place why he didn't check and NOW I'm beginning to think it was done on purpose, that he saw they were closed and rather than tell me, just hung up to avoid dealing with me because as I'm sure you can tell, I'm very frustrated and I know nobody wants to deal with an angry customer, but really now I'm- that's just- Now I'm really upset and is there anyone- anyone I can speak to, like, for complaints. You can see my case number, I don't know if you can see how many people I've spoken to today, or how long I've been on the phone..."
"Let me double check and see if we have that number for you."
She comes back after a moment and gives me the number for the corporate office and their address, located in North Carolina. I thank her. She again apologizes, and kudos to her for putting the effort in to act like a real apology, and then reminds me "The sales department will be open during [normal business hours] tomorrow, so you can call here in the morning and someone will be able to transfer you or just call them directly- do you have their number?"
We hang up. I call corporate, I leave a message with my name and number, and briefly express my dissatisfaction at the fact that I've been on the phone all day, and been lied to multiple times.
DAY THREE
I'm ready. I call tech support, and spoke to someone named "Dexter", and asked to be transferred to the post sales department, but before doing so to please check and make sure they are open.
He assures me he will. After a minute or so he comes back on the line, and informs me,
"Yes, actually that department is closed and they will re-open on January the 2nd."
"Excuse me?"
"They are closed until January 2nd."
"...Well, now we have a problem because I was told just last night that they would be OPEN today, during normal business hours. I mean- I've been on the phone with tech support all day yesterday, and now this is just ridiculous and surely there is SOMEONE I can speak to (I know I sound like a broken record)."
"Yes I'm very sorry to hear that however they will be closed until January 2nd for the New Year. The department is closed."
"Could you please put me on with your supervisor? I know you've done all you can, and I really appreciate it, but I just- I need to speak with someone who can help me out, here, and I don't know that there's anything you will be able to do,"
"Yes, mam you have asked me to transfer you to my supervisor however he has the same information I do and he will tell you the same thing unfortunately that department is closed. I can transfer you and tell my supervisor to escalate this issue."
"I understand that, and- yes, fine, please 'escalate' this issue, although really I don't understand why it hasn't- nevermind. Look, please just transfer me and escalate the issue and thank you."
He does so.
"Ted" is the supervisor. Apart from the one woman earlier, he's the rudest, however again at this point I was nearly yelling, and I get how frustrating it can be to have to deal with someone as upset as I was, when he personally had nothing to do with that initial frustration.
I angrily explain what has happened, and my upset at the fact that I was told by the tech department that sales would be open today, only to be informed they were closed until the 2nd.
"Well yes mam, they are closed. It is a holiday."
"Yes, I KNOW THAT." I explained I was sorry that he had to deal with an "an angry woman yelling into the phone first thing in the morning" but that "Please understand what I have been through, and that I don't WANT to be on the phone with tech support all day during my vacation, and that I don't WANT to be on the phone first thing in the morning on New Year's Eve, but I'm trying to get things done because Lenovo keeps telling me how this is time sensitive because they won't be able to help me after a certain amount of time despite my warranty being until 2015. But surely there is SOMEONE, SOMEWHERE I can speak to to complain, or to make a record of my complaint, or SOMETHING. Just tell me you can do SOMETHING other than speak off of a script, something to indicate you are a real person who has the ability to sympathize!"
"Well, first of all mam, I'm sorry to interrupt (I was done talking anyway), however I think we are getting off track. First of all let me tell you that I am not speaking off of a script. Now you say it is first thing in the morning, however for me it is not first thing in the morning, it is actually almost midnight and yes as you say it is almost New Years-"
"Where are you located that it's almost midnight!?"
"I am in the Philippines."
"The-? Look, look it doesn't matter- I DON'T believe I'm getting off topic and as I said, I'm AWARE it is New Year's eve, it doesn't MATTER whether it's first thing in the morning or almost midnight, the point is it is inconvenient for both of us, so I would appreciate just a little bit of HELP on your part."
"As I said I am int he Philippines and we do not have any direct access to the sales department, as I explained to you they are closed for the holiday."
"Yes, I understand THAT, but like I said I don't necessarily need to speak to sales at this point, I'm just...I'm just looking for SOMEONE who can help, or who is involved in customer relations, or SOMETHING."
"Mam, do you have the number for the sales department?"
"...Yes."
"So why don't you call them yourself?"
"....You told me they were closed, so obviously me calling the number isn't going to do anything to help me at all, if they're closed-"
"Exactly, Mam, they are closed."
"I UNDERSTAND THEY ARE CLOSED. THAT IS NOT THE ISSUE HERE! You've just instructed me to call a number that you KNOW is closed that you KNOW nobody will pick up- how is that helping me AT ALL!?"
"Well as I explained we do not have any access to any other department. This is the technical department."
"You don't have ANY other numbers? You have NOBODY working ANYWHERE in ALL OF LENOVO that might help?!"
At this point, I know it's futile. I'm banging my head against a wall but I can't believe that he would be this blatantly rude to me, despite my hysteria at this point. I'm really just fishing for ANYTHING. He could have MADE UP a number, and I would have hung up and thanked him, that's how desperate I was.
"No."
"Fine. FINE!" Then something occurs to me.
"Well, then, I have a question for you, does this number: (919) 294-2500 mean ANYTHING to you? Does it show up ANYWHERE in your records as ANYTHING?"
"No."
"Well, I was told yesterday by someone that this was the number for the corporate headquarters, or something along those lines, so you're telling me, you're SURE you don't know this number?"
"Yes."
"Okay, what about this address: 1009 THINKPLACE, Morrisville, NC 27560?"
"Yes mam I believe that is the address for the...Thinkplace...corporate address."
I sigh in frustration, "Fine. Thank you." I angrily and grudgingly add "Happy New Year" and "Thank you." again, then hang up.
CONCLUSION
I feel upset, I feel ignored, I feel more frustrated with a company than I ever have in my life. Something that was supposed to be a gift to me has turned into a whole ordeal. I'm disgusted.
Sending me a replacement computer or giving my parents (who purchased the computer for me as a gift) a refund is the ABSOLUTE LEAST that Lenovo could do, after all that I have had to put up with.
I understand I sound angry, and that's because I am. My time has been completely wasted, and honestly I'm very suspicious that should I call the sales department there will be SOME excuse given as to why that offer of free replacement with no shipping costs has expired, or is no longer valid, or maybe it is but after I send it in they will find that it was actually due to user mistreatment, etc.
I've spent longer than a sane person probably should have (maybe I'm not sane?) typing in as much detail as I feel necessary my experience. I doubt Lenovo will even try to right this, but if they do manage to, then I will provide updates. Otherwise, I hope if there is anyone out there who has read this far, they will take this as the warning it is meant to be: If you're dealing with Lenovo, you'd better hope your product works. If not, don't waste your time like I have- call sales immediately and just get them to send you a new one from the start.
And finally, this is a call log from my phone. Some of the shorter times were due to disconnections and being called back, etc. especially during the remote session on the computer(time listed is United States Mountain Time zone).
LOG
date, time, duration
12/29/2013 9:46 AM 00:18:01
daily total: 18:01
12/30/2013 7:43 AM 01:08:12
12/30/2013 8:53 AM 00:49:06
12/30/2013 3:00 PM 00:01:07
12/30/2013 3:01 PM 00:14:03
12/30/2013 3:15 PM 00:19:10
12/30/2013 3:35 PM 00:04:15 (on hold for sales)
12/30/2013 3:40 PM 00:18:10
daily total: 2:54:03
12/31/2013 7:46 AM 00:11:19
12/31/2013 7:57 AM 00:45:29
daily total: 00:56:48
Total time spent on the phone: 4:08:52
Representatives spoken to: between 8 and 11
Problems solved: none

Worst experience ever.

Having recently moved from Florida to SC, I decided to go with Comcast at my temporary address rather than my very reliable Dish Network. I've been on the phone with them at least 10 times. They shipped my modem to my new address and I self installed; that went ok. After selling me a TV package, they were supposed to ship out my boxes next day air. I didn't get the boxes for 3 days. When the boxes arrived, to my astonishment, they were coaxial cable boxes and not HDMI!!! Who in their right mind still has bubble TV's... in this day and age! After complaining to customer service I was told they would send out the right boxes 3 to 5 day shipping. So, I decided to try and hook up one of the boxes temporarily and at least have blurry TV for a week. Well, the first box was defective and didn't work. I didn't even attempt the second box. I put everything back in the box and took to the UPS Store. This has been the most unfriendly experience ever dealing with a cable or internet provider. They don't even communicate via email with me, as a customer. I've never received one single email from them saying equipment has been shipped, or welcome to comcast, nothing. Besides, their internet subscription rates are outrages. I have to spend close to $60/mo for speeds just above dial-up speeds. I tried to stream a show the other night (because I can't watch it on TV) and a half hour show took 2 hours. Also....... As a cable customer, you would think I can go to Comcast.com or the app and watch a show online???? Nope, they won't even let you do that until you activate the box they sent me that didn't work. Can't wait to get back to Dish. I have a customer loyalty price of $35/mo with 140 channels.

Hello trlanthier,
I apologize for any inconvenience this has caused you. Are you still in need of assistance? if so, please reply and we will be more than happy to further assist you.

Is it just me or is using the iPhone become the most frustrating and worst experience ever

Ever since I updated my phone to the iOS 8 and iOS 8.0.2 the phone gets blocked, sometimes I can't answer calls, sometimes it leaves applications while I'm still using them. it takes time to reacts to what I'm typing, the autocorrect is very anoying it imposes corrections u have to accept them then erase the word again and rewrite it the way you want.
I Encouraged all my friend to update; and now wether they have the 4s or more recent devices the yare all blaming me for what is happening to their phones

I get better 3G signal after the last update and in some areas where I used to get 1 or 2 bars maximum, now I get 3 and it is not dropping like before.

Buying Appliances from BB has been the worst experience EVER

Bought three applances from two different stores, a dishwasher from the King of Prussia, PA and the two others from Plymouth Meeting PA.
So in order...
1. Organize the same delivery date of May 30, about a week after I purchased it.
2. Get a call the day before saying to be available between 3-5pm. Great.
3. Get a call at about 12:30pm. I was out. I was told my dishwasher delivery was attempted. Other appliances ordered were delivered as scheduled.
4. Spend about two hours on the phone on Saturday trying to get the dishwasher on Tuesday. I never got a confirmation call on Monday night.
5. Spend about another hour trying to get the confirmation. It turns out it was not scheduled and the soonest it will be delivered is Wednesday.
How can an organization be so dysfunctional? What does it take to get the dishwasher delivered? It's absolutely insane. I can't believe how stressful and frustrating this has been.
It already cost BB the 128gb iPhone 6 I bought from the Apple Store on Saturday. It's also costing another $2000 in other appliances I plan on buying this week.
I will never go into another BB as long as I live. I will make sure that anyone else I'm related to does not go into one, either.

Hello phillybc,
While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn with your appliance delivery date. Misinformation and multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation with the poor service you describe from our technicians and scheduling agents. I’m sorry for any inconvenience this may have caused.
After pulling up your account using the email address attached to your forum profile to see how I may help, it appears your concerns have reached Charlie from our executive support team, and he is currently researching your case. I’ve let him know that you’re looking for an update, and he should be in contact with you shortly to help figure this out.
Thank you for your continued patience,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Reader DC is the WORST experience EVER

I was just FORCED to upgrade to Reader DC. Now, my forms that were created in LiveCycle and filled (historically) using any current version of Reader WILL NOT SAVE AS A PDF!!!
I get a prompt that says you can only save a blank copy of the form. I have had NO success in finding a solution. I have had NO success finding Chat support for Adobe. I have had NO success in finding a phone number for support.
If anyone reads this and can tell me how to make DC work for my needs OR tell me how to uninstall Reader DC and re-install Reader XI, PLEASE RESPOND.
THIS IS HORRIBLE!

Nobody can force you to update/upgrade anything. I have upgraded my main computer to Reader DC (still getting used to the new user interface), but leave all other systems on Reader XI; we don't need the new DC features on these machines.
If you are unhappy with Reader DC, uninstall it, then reinstall the last Reader XI version.

The new change in ios 7.1 as dialing and recieving screen is the worst change ever apple did as making it more bold you making it as a local phone the best one is of ios 6 so for the next update think for the bold

Dialing and recieving changes which had been done in ios 7.1 is worst than ever why you making it smaller make it bold like before as in ios 6.

Tell Apple yourself:
www.apple.com/feedback
We don't work for Apple, and they do not monitor this forum.

THE WORST experience on a upgrade EVER..Will tell EVERYONE I CAN

To Whom this may concern:
To Start I got my Sunday Paper and there is an ad in the paper to upgrade your I Phone to and I Phone5 S for $1.00.
I know this is usually too good to be true and there is always hidden fine print were they extend your contract or you still have to pay more than a $1.00
Well I decided to look online at bestbuy.com and see if I could do it on line. And for ATT you cannot you must go in the store. That was fine with me I would just go by there. I did see online that you could see if your phone could upgrade.
So I entered my number, zip code, and last four of social.
It said congratulations you are eligible for a early upgrade with a 2 year extension.
No problem I do not mind extending my contract for 2 years. SO then I said I still better call the store and ask them for sure if there were no hidden fees. So I did, she said yep, as long as I traded in my I Phone 5 and I was up for the upgrade I could exchange my phone and extend 2 years and I would just pay the 1.00 plus I had to pay taxes. NO Problem...
Great, so I ask my boss, can I take off early he said yes, but again I called again I did not want to go up there if they did not have any phones in stock, she said yes they have them. I said thank you I was on my way.
The BEST Buy mobile in our mall is where I went. I went inside and told them my story so far, and they again said no problem. He took my phone, the woman that I spoke too on the phone asked what color iphone5s I wanted I told her I did not mind because I was going to get a charger too.
She went and got me the gold one.. No problem. He takes off my phone case and screen protector, and says mine is in perfect condition. He starts moving my information from my phone to the new phone. He asks for my information and I give him my drivers license. He then says go look at the new cases and pick one out..
He the calls be back over and says great news the upgrade is 149 and my phone is 199. So I have a 50 credit. WOW I was excited.
I didn't find a phone case that I liked so he said no problem he would give me a gift card for the difference. WOW this Great.
GREAT customer service.. So now it is time for me to come over and sign. I sign the first form and he tells me I would get copies of it all when we were done.
The manager comes over and says, great you are getting a new phone.. I said yes I am pretty happy. BUT.. Then this happens.
He looks down and tells the representative, this woman is not up for a upgrade she must be 300 for the phone.. I AM LIKE WHAT.. are you serious.. but is done. we are ready to go...
the apologized over and over.. but I was not going to get the phone.
I was so frustrated.. He said the word, "early" upgrade mean half off, and "complete" upgrade means $1.00. NO one ever told me that.. I even called to confirm, TWICE...
He then tries to give me back my phone, and I said where is my screen protector, "oh that's in the trash I already took it off" well go get it..
He then spends about 20 mins trying to put the screen protector on, and it is too beat up I guess.
So then someone recommends that they get an old I phone 4 case out of the back room and they can use scissors and put it on my phone.. Now they are cutting an old cover and 20 more mins goes by and they cannot get it to work..
I am like.. I have to a screen cover for my phone. So now she says.. I guess we can use our gift card that our branch got. And we can just buy you one. OH MY GOSH.. are you serious. I am so mad at this point.. you have got to be Kidding me... THIS IS INSANE....
SO yes these two employees go and use their store gift card they had gotten and went and bought me a cover. THIS IS NUTS...
I am beyond upset. I will be telling everyone I know and all of FACEBOOK too of all the things that went on today. I cannot believe this. I just wanted an upgrade on my phone that I was told twice I would get.. Instead I had the worst experience I have ever had in my life with customer service and policy. And working in retail myself, there was no, lets help the customer. Terrible. I expect some kind of response from all of this.
Burning up MAD>
BH

Hello BH,
Wow! It’s disheartening to read that we were unable to assist you in taking advantage of our current iPhone 5s promotion. I’m due for an upgrade myself and if the price changed mid-transaction on me, I certainly wouldn’t be happy about it either. I’m sure that this was a frustrating experience, especially as it started out so smoothly. Upgrading a phone should be a fun experience, and I’m sorry to hear that this wasn’t the case.
I’m glad to know we were able to transfer you back to your original iPhone 5 and provide a new cover as the previous one was out of commission. Regardless, I’m sure that this wasn’t something you were expecting as it sounds like you were close to signing the paperwork necessary to complete the upgrade.
Concerned, I pulled up our current promotion listed on our website. After my preliminary investigation, I’ve found a reason that may explain why your phone was deemed ineligible for this promotion. According to our promotion’s offer details, a customer must be eligible for a new 2-year agreement. With early upgrades, a new 2-year contract isn’t always required. Also, your carrier may have additional requirements, meaning that your specific plan with them may have prohibited your phone from this promotion.
Having said this, I want to investigate this further and have sent you a private message which you may view by logging into the forum and clicking on the envelope icon in the upper-right corner.
Thanks for posting!
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Adobe worst company ever for customer support?

Whats the deal? I ordered the upgrade for Soundbooth from 3 to 4, a supposed download. Only it doesn't have one.
You download 500 mb of garbage, games, demos, benchmark junk, but no Soundbooth. Supposedly customer service is sending me the disc because there is no download, even though the web site says there is. They say it takes 3 days. It's been 6, no disc. Customer service didn't even know what was in the download and suggested in install the games, the benchmarks etc. to see if they were Soundbooth. Are you kidding me? They don't even know YOUR products?
Rather than call and speak with those knowledgeable folk again, is there somewhere to send an email to someone who knows what they are doing.???
Perhaps a PHONE NUMBER IN THE U.S.?
Checking on my order status only allows me to download all that junk again!!!
Worst experience I've had with ordering software online. Customer service people are ignorant of your own products.
This is Adobe???
putrdude

Hi,
I'm not sure what games, demos, and benchmark junk you were led to, but there shouldn't be anything like that in the Soundbooth installer. (There ARE several add-on and helper applications, as well as updates for Adobe Air, Flash, etc, but most of those can be disabled and would only appear during the main installation process, which you're obviously not seeing in the first place.)
If you purchased an upgrade and received your upgrade serial number, you can just download the trial edition from
http://www.adobe.com/go/trysoundbooth
During or within 30 days after installation, you can enter your new serial number. Additional content, such as sound effects, musical scores, etc, can be found within the application in the Resource Central panel.
Sorry your experience has been so poor so far. Please let me know if you run into any problems with the solution I've recommended.
Durin

Where do I leave feedback for technical services received?

Need to know the location on the website to leave feedback for technical services received.

Hello Brian, We recently had a not-so-positive and then a positive experience with technical customer service. Out of the blue, we received messages that my daughter was at 75% of her data usage. She has 2 GB and has had that for 2 years without ever, ever going over. First call got us to Brian, who was very rude and simply said that Verizon is never responsible for the charges on a cell phone – it is always the customer’s fault. So, I asked for a Supervisor, which got me Thomas. Unfortunately Thomas had no clue and tried to tell that the charges were due to the update ESO8. Our phone had ESO7 and we didn’t update. He again was not helpful as he basically didn’t understand or want to. Then we got Annabell at Apple. She was very nice and talked me through the issue and possible problems with using that much data in basically 8 days. She then called Holly at Verizon who actually looked at the schedule of data usage and determined it to be downloads on specific days at specific times. Times like 16:48:57 to 17:48:57 – no one has conversations or uses data like that, but a download will. And downloads, of course, didn’t happen on wi-fi. Holly was wonderful. Helped us clean up the phone as we couldn’t tell exactly what was downloaded. Floated us 3 more GB of data until 10/8 when we go back to 2 GB. Jeff and Thomas should never be allowed to talk to your customers again. I was on the phone 2 full hours. If I felt I had a choice I would drop Verizon in a heartbeat. Shame on them. That’s it. Let me know if you’d like any additional information. Thank you for your consideration. Peggy

Worst PS ever...

Before I begin my rant, apologies in advance to all PS CS4 fans, apologists, and Adobe employees. And please, no offhand assumptions about my experience level or lack of effort to get things running smoothly.
But, in the immortal words of Comic Book Guy, I'm compelled to say that CS4 is the "worst Photoshop ever".
I've been a PS user since version 3.0, have upgraded to every version since, and use Photoshop professionally as a photographer and graphic artist. When I moved to CS4, however, I never expected to encounter so many issues on so many fronts. I've fiddled with preferences, followed tips from this forum to "fix" GPU glitches, upgraded video drivers religiously, and remained mostly silent for 7 months since upgrading in hopes of eventually overcoming the legion of problems.
Sadly, I've been reduced to starting every CS4 session trembling with fear and bracing myself for frustration. Or, just slinking back to CS3 and actually getting some work done without heart palpitations.
Here are just a few of my own unresolved issues, many of which I think stem from Adobe's misguided decision to "roll their own" GUI in lieu of simply using the Windows APIs. (I'll reserve my opinion on how this homegrown grey-on-grey GUI happens to look and feel...)
First, the DELAYS.
Making a selection, moving or resizing a window, painting; all these actions and more are preceded by a soul-wrenching delay of from 1 to 3 seconds. "Click - wait - wait - wait - drag". And no, my desktop is NOT underpowered (9 months old, Core 2 Quad CPU, 4GB RAM, RAID0 drives, running Vista SP1). Everything in CS4 (and ONLY CS4) is just slow, slow, slow.
Then those user interface "upgrades" ... death by a thousand cuts. Drop a file into PS? It's docked, even though I always work with floating windows. So I gotta tear it away, EVERY TIME. No choice in preferences.
And finally there's the "slow fuse". I'll work for an hour or two, and then BOOM. CS4 suddenly and completely loses track of where my mouse is, how fast it's moving, which buttons I've clicked, or where I've positioned the cursor. I'll start a selection box in the middle of an image and it snaps one edge to a random margin. Or the box defaults to a pixel-wide line. Or the brush size balloons to 500 pixels in diameter. Or the image zooms to 800% even though I'm not anywhere near the zoom tool.
There is NO WAY to work at this point, so I have to shut down PS, restart it and relight the slow fuse, working feverishly until things go haywire again. Now, this is NOT an issue with my hardware or the mouse. I've upgraded mouse drivers, tried two new mice (corded and wireless), all fruitless. These mouse issues don't occur in any other applications and I run some high-end CAD apps on this box.
OK, I'm done for now. Rant over. I feel a little better, getting it out of my system. I'll keep hoping Adobe will eventually address some of the more common issues.
Perhaps my particular PC is just unwilling to run CS4, though it runs everything else I throw at it without issue (including some legacy software I wouldn't expect to run at all). Maybe I'm just having some bad luck.
Anyway, thanks for listening. I'm gonna grab a beer and go hum a pleasant tune in the dark.

>But, in the immortal words of Comic Book Guy, I'm compelled to say that CS4 is the "worst Photoshop ever".
>I've been a PS user since version 3.0, have upgraded to every version since
I too have used PS since ver 3.0 and have upgraded to every edition except when they had an x.5 release. I've just upgraded to an i7 machine with 6 GB DDR3 and a Saphire ATI 4850 with 1 GB of RAM. My system and programs are on a 10,000 RPM VelociRaptor and I have two other 1T Seagates (all SATA II). I'm running 32 bit XP Pro SP 3. I had a few problems with the initial CS4 release and my original video drivers with OpenGL support, but since upgrading to the latest versions and optimizing my system per the Adobe instructions (Optimize performance of Photoshop CS4 on Windows XP and Vista), I've never had better Photoshop performance and have not seen the need to use RAID.
There must be something wrong with your system. You don't say what graphics card and driver you are using, but, as others have pointed out, many problems are related to the video card and driver. As to the mouse, what mouse are you using and are you using the built in windows drivers or the additonal software provided by the mouse vendor? I've had some trouble with my desktop Logitech wireless USB mouse. Windows will happily allow more than one mouse to be operative. I have an inexpensive Logitech USB mouse for laptops. When I have trouble (currently resolved), I would merely plug in the USB laptop mouse, which uses the built in Windows drivers and use the extra mouse, avoiding any need to reboot.

[Ask & Note] Feedback for BlackBerry 10

Hi,
I have some feedback for blackberry team but I don't know where to post it..
So I'll just post it here and please let me know if this room is not the place for my post.. Thanks..
I'm now using BB10 (Q10) and have some feedback for blackberry, so I hope this feedback can be used to improve BB10 features and also increase the easy to use and popularity of BB10
Here is the list:
1. Auto suggestion for email address (To/CC/BCC). Here I'd experienced that this features is useful and also very much annoying, why? because the list is come from the recent email address that we use to send and also from email address that have send email to us including the SPAM email (if coming to our BB Inbox), my suggestion is to make some feature/menu for user to have option for clean-up the list of email suggestion or user can delete some email in the list if they feel that email is not necessary to be there (like we will never send email to DoNotReply email from some company/domain).
2. Recent Updates in BBM. I'm one of some users that not using 'Recent Updates' feature in BBM, and this feature is one of the reason why my BB battery drain so fast.. Correct there is option to turn off the 'Recent Updates' but the way is so much not user friendly, I must tap and hold each and every one in my contact list updates and hide their updates from my BBM, why not just put one option in setting for turn off ALL Updates (like u have in old BBM)? I think it will be more acceptable in this world compared to hide one by one (imagine if you have more than 1000 contacts in your BBM) and you must do it every time you do complete clean firmware upgrade.
3. Mobile Network vs Wifi. I don't know this is just happen in my BB or other's too. My experience is, if I was connected to a wifi network and turned off my wifi, the connection supposed to be from Mobile Network, but what happened in my device is, the connection just shown E / 3G without BB logo (means no connection to Blackberry Service), it's happen until I manually turn off the Mobile Network and turn it on again or change my Network from 2G to 3G only vice versa. Please do check about this problem.
so far that's the feedbacks from me, please let me know if there is some mistake in my post..
Thanks a lot..
I hope Blackberry will grown up again and more bigger than before..
Best Regards and Thanks,
Hartawan

There is no link to suggest anything to BlackBerry but if any of the BlackBerry employees who browse these forums are going to look anywhere then it will be here...
http://supportforums.blackberry.com/t5/BlackBerry-10-Smartphone/Feature-Requests-for-BlackBerry10-OS...
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

Blackberry Pearl- Why it's the worst phone ever made

Here's why I think the Blackberry Pearl is the worst phone ever made.
1. I can't get photo's off of it. My G1 takes a few seconds. I've worked with this Pear for hours upon hours cannot get my photo's off of it. The Desktop manager really bites too no help there. I really dislike this phone. The software just as bad. I guess they were on the move when Desktop manager was getting written.
2. The phone on occasions would lock on letters instead of numbers. There wasn't an intuitive way to get it unlocked. I found it more intuitive to get a my return from the IRS than it was to get the phone back to dialing numbers.
I'm having my kids dress up as a Blackberry Pearl for Halloween. I'm going to make a Halloween Movie Freddy Kruger attacks people with Blackberry Pearl the topper scene features unsuspecting Pearl user getting tied up and has them attempt to copy their photos off to a PC and the video gets put on Youtube for Christmas.
Very unsatisfied with your product.
Don Quixote

I want to join the fun here and list all the different reasons why I'm very unsatisfied with this phone.
The actual phone part of this phone is pretty slow. It accepts a phone number almost 3 times slower than I can type it in. Even typing a name on their handy search bar takes forever to get a result. If I type to fast, it just ignores a couple of my numbers so I have to delete and retype, at the same super slow pace. I'm guessing that it searches all sorts of contact and history lists to give me cool suggestions, and that's what makes it so slow. Either way, it irritates me to no end that the basic reason I have this thing is slow as dirt.
All 3rd Party and Blackberry apps require the Blackberry data service. Even though there's WIFI on this phone, you simply can't connect to anything except the Browser (and even the Browser requires some setting changes to bypass the upsell screen). This phone CAN do 3rd party services and other applications without the Blackberry data service, but they just don't allow you to.
Sometimes my phone just turns off. I don't normally mind the 3 minute boot up process, but when I'm in the middle of something and my phone turns off for no reason, it just compounds my frustration.
The keyboard freezes up all the time. After a good 1-5 minute "please wait clock", I finally get a message saying there was an error and my input application had to be reset. Sometimes it doesn't quite reset all the way and I have to pull the battery and again wait for the long boot up process.
Its a little unreliable. Besides the phone turning off at random and the keyboard freezing, I still have problems other problems. My bluetooth turns off and sometimes doesn't come back. Once I had to get a new phone sent to me in order to correct that problem. Pressing buttons doesn't always get a response, especially the green "call" button. If the phone is bogged down, it just ignored commands, which is pretty frustrating especially if you press a button and accidently double enter a command that is both the "on" and "off" options. Also, sometimes the screen fades out (like its suppose to) but doesn't come back when you press keys. Or the external notifications just don't turn on. It somestimes just doesn't read my memory card. The zoom feature on my camera also got stuck.
Other small gripes involve having no caps lock, the SureType never learning from my typing ("Hey" always goes out as "Get"), its overall slowness, the looseness of the back casing, the low quality camera, and so much more.
I don't suggest this phone to anyone.

Droid X: WORST phone EVER

Worst phone EVER. DO NOT BUY.
* Constantly reboots
* Constantly drops data connection
* Totally ignores third-party email for about an hour on its own which is absolutely CRITICAL.
* Will only get email immediately when its powered down, then up.
* 3G coverage blows.
I HATE AT&T and APPLE, but I miss my iPhone already and its only been a week. But it WORKED, ALWAYS.
They should renamer this the ROID X, because it is a PITA ***!
I had a bag phone in the '90's that worked better than this.

gerio wrote:
SKH. Can you read? I have my doubts.
There is a difference in asking someone to not make generalizations and asking someone to calm down. I did the former. As I am doing to you. The both of you are calling people like me liars. Fair?
And both of you need to exchange your phones and stop kicking the general population in the teeth because we have phones that work. Geri O
Gerio??? Can I give you negative Kudo's for that one?
SKH was on YOUR side!!! Wow. He did NOT ask you to calm down he said to "ignore the people telling you to calm down and exchange the phone.
You are one paranoid bloke.
Dj

Was iOS 5 meant for iPad 1st generation? Ever since updating it is slower and slower.

Was iOS 5 meant for iPad 1st generation? Ever since updating it is slower and slower.

When I first updated my original,iPad I had a number of issues with it, crashes, some sluggishness, and things like that. When the infest incremental update was released a little while later, it seemed to fix the issues on the iPad - or at least it made a very big difference.
I never updated it all the way to 5.1.1 - because I bought the new iPad so I have no first hand experience with 5.1.1 on the original iPad.
You can try some basic troubleshooting steps and see if they make a difference.
Quit all apps completely and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Sometimes this can help. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
If you have issues with Safari - Go to Settings>Safari>Clear History, Cookies and Data. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

Feedback for HP Sleekbook (Worst experience ever)

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