Bye Bye DSL

After 11 years I just canceled my Verizon DSL service.  Cable is significantly faster and I sense the reliability may be much better.
As a parting gesture, I wanted to list the details that led to my decision:
1.  The system went down fairly frequently (or slowed, or stalled, etc).
2.  Each time, Verizon help (when I could get past the automated voice) assumed it was me.
3.  Each time, it was something in the Verizon system, not me.
4.  Each time, I was put through the same elementary script given to off-shore service teams.
5.  In the past 3 months I experienced Actiontec router difficulties.  Verizon replaced the first failed router under warranty.  The second router failed and I didn't have the desire to move on to a 3rd.
6.  My DSL service was down 48 hours after my service call before anyone got back to me.
7.  After 72 hours the problem still persisted and I had a message that the problem was likely with my home wiring.  Why now?  Fairly new house, DSL consistent for over 8 years…
8.  I tested the system outside the house at the junction box.  No Internet there either.  I do not think the problem was with the inside wiring,.
9.  5 days on, still no response.
10.  One week:  Bye, bye DSL.  When I canceled after 11 years, the agent wasn't phased.  Cold as ice.  
Some suggestions:
1.  Please lose the the auto-voice call attendant.  I know it saves you money, but it's extremely infuriating, since invariably my option is not one of those being spewed by the automated voice.  A menu with push-button options is far better.  (Pressing "0" incessantly helps, but it's still annoying.)
2.  Yes, I realize the majority of customers are techno-bumpkins, but some are not, and it's annoying to be patronized by elementary scripts when the basics are known.  For example, I know how to power down a modem, yes there are filters on the telephones, etc.  Can we skip to the next level up?
3.  Stop assuming the problem is always with the customer and their equipment.
4.  I do not believe a call center 8,000 miles away really has an accurate picture of the local networks.  Better local resources should be made available so that customers can get quicker resolution to their problems.  In my case, I strongly suspect there was an incursion to some physical connection between my house and the network at-large.    Who knows when that might have been fixed, and meanwhile I was paying for the service.  There is no way this problem could have been detected from distant call centers.
5.  Also note that some accents are very difficult to understand.  On one call (India, I believe), I had to have most things repeated as the technician was talking so fast he was nearly unintelligible.  
6.  I live in an outlying area.  I wonder if the "service" in areas such as these are marginal?  If so, it might be better to market them appropriately.

I really feel for you. Verizon could really careless if you leave. I don't think any customer out there has a problem paying for FIOS when it works like they promised. I have had Cox ( which is just as bad) and also Direct TV. Direct TV has the BEST customer support out there. Even when you search on line they are rated higher than any other TV service out there. I changed to FIOS because I wanted the fiber set up.If Verizon would correct their customer service and STOP lieing to their customers to get a sale they would be number one. In this day and time customer service is more important than the product itself. Verizon should give the employees more training on that subject. When you are paying over a hundred dollars a month for a plan you expect great service. When you do have a problem and call in and try to correct it this is where the problem starts. I found out in the long run it is better to file a formal complaint with the BBB because Verizon is a member and they hate it when someone goes in that direction. It should never ever have to go that far.What Verizon should have done was a manager should have contacted you and offered a refund from the time this started or even yet offer a months free service. This is a drop in the bucket compared to what they have lost now due to the " Who cares if you leave or not" Internet, land line phones and Fios TV is a luxury and something that you don't really have to have. If you lost your job right now that would be the first thing that would go. If Verizon would take the time and start looking at it that way things would change for the better for them. Verizon already knows for a fact that for every customer you lose you also lose ten more from word of mouth. Look at Sprint. They kept cutting service and their customer service sucks. They were flying high at one time and now look at them. Hanging on by a thread. All of this was due to customer treatment.

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  • Good-bye verizon, hello wolrd

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  • I think to bye imac for graphic design use purpose. kindly guide me. Is iMac best for me ?

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    Hello artistsagar,
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  • Say good-bye to pirated computer games. Reasons for you to buy generic games!

    Found this article!
    It is totally true. So many benefits of generic games!!
    Please check its source here for more picture reference:
    http://happylifegreen.blogspot.tw/2015/01/say-good-bye-to-pirated-computer-games.html
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    So long, and thanks for contributing, in your way.

  • Good bye to this piece of junk

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    So long, and thanks for contributing, in your way.

  • I got a itunes card and it want let me bye anything

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    SadVZW wrote:
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  • Re: BYE-BYE! BEST BUY

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    I stand behind you in saying BYE BYE BEST BUY...as I will never purchase anything from there again!!  And I assure you they have not heard the last from me!!
    Best of luck to you!!

    Hi toofunnee,
    As a previous Geek Squad agent myself, I don’t like to hear of experiences like the one you describe. You should feel confident knowing our agents are taking every precaution possible to ensure your computer arrives back to you in the same condition we received it, so I apologize if this wasn’t the case with your new computer.
    When a computer is turned in for service, we should be performing multiple tests to narrow down all issues the computer is having. One of these tests includes a physical examination of your computer so that we may know its condition at the time of check-in to ensure you receive it back from service in the same or better condition in which you turned it in under.  As you agreed to send your computer out for an estimate, we should process your computer for shipping to one of our service center locations by packing your computer up with the upmost care before handing it off to UPS for delivery. The same should have occurred with your computer when shipping it back to your local store.
    Clearly, something went wrong if your computer arrived in a worse condition than documented, and I’d like to help to see if we have any available options to us from here. Unfortunately, I’m unable to locate your computer’s service record using the email address provided to register on the forum, so I’ve sent you a private message to collect further information from you. You may view it by logging into the forum and clicking on the envelope in the upper right-hand corner of the page.
    Thank you for posting,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

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  • Peggle go bye bye?

    Odd... either iTunes games in the store go away when you own them, or they don't carry Peggle anymore. I mean, yeah I own it, but still what happened I wonder?
    Message was edited by: CowboyJMB
    Never mind, delete this message, I feel silly I just saw it now.
    Message was edited by: CowboyJMB

    Hi
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    according to my understanding 128 is not equals to
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  • Installed 10.5.3 update and bye bye

    I have never had one issue with my mac ever. I installed Leopard and everything was fine, I got my first OSX update and installed it. As soon as it was done I started having problems just about any program I was in online or offline would run for a bit but slowly, then I would move the mouse or click something and there was the spinning ball of death, and then the program would crash. So then it would pop up the would u like to report box and I would say yes, and typing it would pop up another box but when I would fill out the problem and push send it would say (and I can't remember exactly) but could not send and another 2 or 3 box's would pop up. After about 4 times filling them out and sending and it saying not sent. I just hit ignore or no. Still all my programs dyeing on me I thought maybe I should reboot. So I did and my computer has been gone ever since I only get the apple and spinner but before that the world in a box followed by the finder file ? file. I have taken to the genius bar they did a bunch of stuff, to no outcome, and I bought a 500GB external hard drive and tried to boot off macbook save everything then erase and reinstall and transfer back. done every trick everyone has said to do run every fix program I have been given or have and they all say everything is fine and all my hardware is running perfectly, it just seems to be saying that there is no Osx installed to boot from and wont boot off other mac either. What has happend. And is apple gonna step up and help. Because from what I have read online this has happend to a bunch of people? HELP!

    Thanks MacJack, u were close let me clarify. I went to apples genius bar twice we started with the basics like option start to boot no go, he tried a couple other things, like a control option shift delete thing that ran a test I passed. Eventualy he broke out his own personal external HD with every os on it and booted from there sorta it showd his HD and A secondary one (mine) he checked and all my stuff was still there. But he found nothing to fix he commented on how clean my computer and system was, but long line not a lot of time. With his HD disconnected nothing had changed we ran the tech tool pro test which checks every piece of harware in your computer and I passed all. We ran the test at the option start mode that is offered and it offers two test basic and extended we ran extended now this is an apple test and says right under extended if you pass you have no hardware issues and that u should call apple and ask them if they are having any issues with any of your software. Passed. So guy says I think what we should do is just leave it here I'll boot up from my HD back up all your stuff. Then erase and reinstall everything up to the software upgrade, then plug my HD back in and put all your stuff back. But he said 8 days and 150$ so I said I'll sleep ok it. He then gives me a number to a local shop here in town thats been keeping mac users going here for 23 years I think 25 something like that he says they'll do it cheaper same day. So I go there same routine and outcome but he says 65$ but no back up to external HD he says hes going to remove my HD replace with brand new install everything, then sled my old HD boot it off the now new HD and put back, this includes extra labor charges he does not know how much and the cost of whatever new HD I choose. So I say what's the 65$ for minnimum just to touch it. I ask why a new HD when every test says it's fine. He want's to guarantee his work. I decline a few days later thinking about how dumb I am for not have backing up my HD along time ago, I think I need a external HD anyway why not go buy one install mac osx 10.4 & 10.5. And then boot my own computer off my own external HD and back up, erase reinstall and transfer back. Then I have a back up of my own I should have already had. Back at the apple store talk to guy about it he says ya great Idea helps me pick out a HD and I'm off untill I get home and can't figure out how he and the other dude had there install software installed on there external HDs so I call the HD company, they say don't do that. Why? Blahh blahh blahh. What do u suggest. He says do u have another mac with osx on it ? Yes. Connect them together USB, FireWire however u want your computer will boot up from that drive connect your external HD to the other computer and back up all your stuff disconnect everything reconnect your computer erase reinstall plug in HD transfer your Gold. Whooooo hooooo! I'm elated except two days of trying and it will not boot off of anything. (except dudes) HD which HD guy says is bad news danger! And yes I have never had a single problem nor heard of a mac that just stops running, untill now I have found hundreds of people that had the same thing happen no solutions (for the ore intell macs) anyway. Just yesterday I found a blog were a whole High school who all had iMac G4s round base just like mine installed the Leopard update and bye bye for all there network. Apples gotta know if our machines are in great shape as far as hardware then installing a software update that eats your computers brain, is something they should step up and fix. At there cost.

  • Good Bye to my Bionic!!!!

    I was an owner of a Droid Bionic for 5 months.  The Bionic was great for 1 month.  Then I had 4G connection errors, battery charging issues,and phone quality issues.  Many of my co-workers have verizon phones....and their phones (Droid, Droid X and a Bionic) were significantly faster connecting to the net, would get emails faster, etc.... My camera was terrible.  I had enough and went to my verizon store.  I upgraded to the Samsung Galaxy S3.  Holy Crap.....my new phone is unbelievable.  Super fast, I can get 4G everywhere now, phone quality is great, the camera is about 100X better than my bionic.  The Galaxy S3 was $199.99.  I got a upgrade discount of $50 and they gave me $52 for my *** Bionic.  The only negative....I had to give up my $30 unlimited data package.  I am not happy about that....oh, and I had to pay a $30 phone fee.   But......I love my new phone.....a highly recommend the Galaxy S3.  Good bye Bionic.....you were the worst phone I ever had. You will not be missed.

    thats the right way : ) good job

  • Not complete purchase for books bye

    I can not bye the book
    He said not complete purchase .. Contact iTunes support
    Please fix this broblem
    I device . Ipad4 wi fi
    iOS 6.1.3

    Hazimmusalli wrote:
    Contact iTunes support
    http://www.apple.com/support/contact/

  • My security questions aswer neld to be reset bye emaill but wont work help me pris

    my security question aswer neld to be reset bye email but wont work help me

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

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