C6-00 3 days old and has frozen 4 times.

On Thurs my mother received a C6 I ordered for her.
Since receiving the phone on Thurs it has frozen 4 times, twice on Thursday, once Friday and once today being Saturday, each time needing the battery removed to reboot the phone.
The last time today required her to re-enter the phone date and time.
She lives 1400klms from Nokia Care Centre and does not have a PC.
It has Telstra(carrier) brand firmware v 10.2.22 and says no updates available.
There are 4 updates released since then but none for that carrier.
What to do Nokia ?
Nokia 808
Nokia CK-200

updates vary by region and product code
you can check for update OTA by typing in *#0000#
other than that you will have to send it to a nokia care point.
generally if your phone is locked you will be waiting longer
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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