Call Custom Service from Event Receiver as Current User

Hello,
i bang my head on this problem for days now:
My custom web service hosted in Sharepoint 2013 needs to know the logged on user name. I used to have a self-written impersonation in my service client before, but with switching to claims authentication this should be obsolete.
So within my service i decode the user from
IClaimsPrincipal icp = Thread.CurrentPrincipal as IClaimsPrincipal;
IClaimsIdentity ci = (IClaimsIdentity)icp.Identity;
String User = ci.ToString();
This works well when i call the service from a custom aspx page.
It utterly fails when i call the service from a List Item Event Receiver. The User always is the Application Pool Account.
This is the Client code to open the Channel:
private void SetChannelFactory(
MyServiceApplicationProxy proxy,
Uri address)
if (null == proxy)
throw new ArgumentNullException("proxy");
if (null == address)
throw new ArgumentNullException("address");
// Check for a cached channel factory
string endpointConfigurationName = GetEndpointConfigurationName(address);// Get the endpoint configuration name
if ((null == s_ChannelFactory) || (endpointConfigurationName != m_EndpointConfigurationName))
lock (s_ChannelFactoryLock)
if ((null == s_ChannelFactory) || (endpointConfigurationName != m_EndpointConfigurationName))
// Create a channel factory without specifying an endpoint address
// so it can be cached and used for multiple endpoint addresses
s_ChannelFactory = new ConfigurationChannelFactory<IMyServiceContract>(
endpointConfigurationName, proxy.Configuration, null);
// Configure the channel factory for claims-based authentication
s_ChannelFactory.ConfigureCredentials(SPServiceAuthenticationMode.Claims);
foreach (var operation in s_ChannelFactory.Endpoint.Contract.Operations)
DataContractSerializerOperationBehavior behavior = operation.Behaviors.Find<DataContractSerializerOperationBehavior>() as DataContractSerializerOperationBehavior;
if (behavior != null)
behavior.MaxItemsInObjectGraph = 2147483647;
// Store the current endpoint configuration name.
m_EndpointConfigurationName = endpointConfigurationName;
private IMyServiceContract GetChannel(
MyServiceApplicationProxy proxy,
Uri address)
//Create Channelfactory
SetChannelFactory(proxy, address);
// Create a channel from the channel factory.
return s_ChannelFactory.CreateChannelActingAsLoggedOnUser(new EndpointAddress(address));
All research pointed out that "CreateChannelActingAsLoggedOnUser" would pass the current user (which is correctly identified within the event receiver!) to the service, but it doesn't work for my event receiver...
Any advice on this would be great!
With kind regards,
Joachim

You should be able to get the current user id from the SPListItemEventProperties object. From here you should be able to create a Claim. For example get the user by using
user = SPWeb.Users.GetByID(properties.CurrentUserId)
SPClaim claim = SPClaimProviderManager.CreateUserClaim(user.email, SPOriginalIssuerType.TrustedProvider, issuerIdentifier);
https://msdn.microsoft.com/en-us/library/microsoft.sharepoint.administration.claims.spclaimprovidermanager.createuserclaim(v=office.14).aspx
Blog | SharePoint Field Notes Dev Tools |
SPFastDeploy | SPRemoteAPIExplorer

Similar Messages

  • Call GET_SEARCH_REASULT service from scheduler event filter Iin UCM

    Hi,
    In our application, the mail should get sent to the content author on content revised date. For that, we have written a scheduler event filter component which will get invoked after every five minutes. In filter class I want to call GET_SEARCH_REASULTS service to get the list of contents and its authors to send mail.
    Can anybody please tell me how to call GET_SEARCH_REASULTS service from scheduler event filter?
    Thanks in advance.

    Hi Nitin
    Why cant you try writing custom query and custom service ?
    Please refer idoc script reference guide for getting the parametrs to be passed when using Get_search_results.

  • Calling web Service from the Custom Adapter.Is it Possible?

    Hi Experts,
                    I am having requirment in which i have to cal com.sap.aii.mapping.lookup.LookupService for calling web Service from the Custom Adapter.Is it Possible?
    Regards,
    Rajesh.D

    Hi Rajesh..
    Just looking the problem in another angle.. if there is no constraint that you have to use XI specific API to call the web service, why dont you use usual Java API used for calling a web service inside you custom adapter (I have Microsoft background.. donno exactly how it is done in Java,, but in .NET kind of a language it is possible). SInce your adapter is in Java itself and is capable of calling web service.. collect or lookup the data whatever you want and validate...
    Just a thought..
    VJ

  • TERRIBLE CUSTOMER SERVICE FROM VISION

    I have been a BT customer all my life, me and my wife are fully disabled and rely on BT for there services, i have telephone braodband and recently vision. The thing is, i took on Bt visions last November and since i got it it has not worked properly! I have contacted bt on many occasions, have had engineers round and still i am paying for a service that does not work!
    I cannot watch anything without it stopping after several minuets, recently it has started not working at all. The last time i called Bt i was verbally abused by a young lad (from the uk) who was very nasty to me, cheeky and refused to help me unless i connected my laptop so he could access it. I am disabled so is my wife, i cannot connect my computer up myself, i need my carer to set it up and at night i do not have my carer. Anyway, i have had my computer connected up 14 times for them and it still doesnt do anything to help, they put me through this very lengthy system of checking things out and still i do not get any service. The engineer who came says it is a common problem, thousands have it and he stated that IT IS IN THE PLATFORM SOFTWARE WITH BT nothing to to with my end in any way.Everything in my home is spot on my broadband runs at 5.8 i tried to tell this abusive chap the last time that my broadband if high enough for vision to work as that is all he can check at his end, he was very insulting almost making a fool of me as i was disabled and couldnt set my laptop up myself.
    This is verging on FRAUD they take approx 30 for vision every month and i do not have the servce, i hire films through them that dont play losing me £4 a time. Mt TV and my phone are my life, it is my only contact to the world, as i cant do anything else i love my TV so i can watch it, not a blank screen
    I have been abused for the last time by BT i have to keep it till November then i will cancel vision, i am sending a personal letter to all the executive directors, all the non executive directors, the news of the world, the sun, the sunday post, my solicitor, and the regulatory body who governs this media. Also i am sending a letter to the disability board to complain at the way BT customer services veiw and abuse the disabled user.
    To sum up if anyone is reding this thinking of getting vision DONT BOTHER it is the poorest digital service on the market, it stutters and spits(when it works) it jums up, it stops all the time, they charge you £4 for a film and then it doesnt play and when it does play it can take up to 6 hours to watch it in full as it always stops and then starts again, it took 12 hours to watch Avatar for example. Bt should hang their head in shame, but as i disabled person i will not be abused by them, i will not have someone making a foool of me because i cant set up my laptop myself, the whole serive is very poor.
    The thing is, my broadband and the telephone service are second to none perfect!! but vision is just a con it isalmost fraudulant, and unless BT get their act together i will have no alternative but to persue them in court, it will cost me nothing! to have a go, but it could cost them their reputation, and loads of bad publicity that im sure they dont need, i cant wait for November to come so i can cancel my vision setup and get top quality viewing through SKY  YES SKY EVERYONE !!!!! BT vision cant compare SKY is far superior vision is a joke in comparrison
    Neil Edgar
    BT you know who i am, you should hang your heads in shame

    faysky wrote:
    Things havent changed much have they!!!
    Despite being promised 3 months ago that BT Vision had been cancelled and Broadband had been reduced it is still being charged for at
    the same rate and Vision has not been cancelled. Have been trying for over a year now. BT ARE LIARS! 
    Complaint number 4 this week from 17th- 21st September 2012 to BT
    121221-****** ref number from BT complaints Dec 2012
    On Monday 17th September 2012 I enquired why my bill had gone from around £50.50 to over £73.00 for no apparent reason (It happened in April but I was not aware until last week I have poor eyesight and only get quarterly statements) I did the same the year before and was offered a new package including TV which I did not want but was told it would be the cheapest for me and would never rise above £43.00 per month if I agreed to it It went to £53.00 but I never used the TV as its too complicated for me I am old and have arthritis and cannot fiddle with such stuff.
    I phoned on Monday and I asked for the TV to be removed...if not credited as I never use it.! They agreed to do this this month Then I was put through to someone else who promised to call me the next day and offer an even better package more suitable to our needs.
     I thought I had changed my plan but have not received any confirmation. The other advisor said they would call me 2 days ago but have heard nothing. They promised a better more affordable plan. But it now seems they have put me on a MORE EXPENSIVEONE. With the TV still there.
    We are pensioners with one severely disabled. We rely on the telephone and broadband for everything...I am so angry that we are being robbed blind and money taken from our bank without being told that it has gone up so much. We are now in difficulty because BT and Electricity have taken more than we had. We have no money left to the end of the month. OUR PENSIONS/ATTENDANCE ALLOWANCE DO NOT INCREASE
    We only had the TV package because we were promised a better deal and the cost would never rise above £50 a month
    Our broadband is excessively expensive!
    The contact I made on Monday promised a better deal and a removal of the TV part. I was told I would be called on Tuesday with the new arrangements and get an email. Have had neither...just a bill for MORE money
    You are currently number 1 in the queue. We apologise for the delay. We will assign you to an agent as soon as one is available. The average amount of time a customer has to wait is 07:40.
    *removed content*
    He never called back and I am still being charged excessive amounts that I never agreed to and still paying 
    Hi faysky and welcome to the forums
    I'm really sorry to read this
    May I suggest you contact the UK based BT Forum Moderation Team - http://bt.custhelp.com/app/contact_email/c/4951
    Simply fill out the forum and it will generate a ref number - make a note of this but please don't post it on these forums as it's unique to you.
    They will be able to look at the notes on your account and I'm sure they'll sort this out for you.
    You may have to wait for 3 days before you get a reply, but it's worth the wait.
    -+-No longer a forum member-+-

  • PLEASE READ - Awful Customer Service from both Sky and BT

    For several weeks or more my broadband connection has been dropping off completely literally whenever it wants. There is no pattern, specific times or any clues as to why it does this whatsoever.  We first moved to the area I currently live in back in November'14 and there had been a couple of issues in the area causing broadband to go down. So we assumed the connection dropping was because of similar issues but it just kept happening so enough was enough, time to call sky. So the teach advisor does a line test which comes back fine and confirms the connection has dropped many times by looking at the history just as I said. They then do a 24 hour line test where they were supposed to call me back with the results, you guessed right....they didn't. So of course I was back on the phone to them, they confirmed the connection coming into the home was perfect. They then ask a number of standard questions regarding the setup and connection socket. We established the connection socket was an old one and 'not' a test connection socket.  The advisor then tells me their booking a BT Openreach Engineer because the socket will need changing for the Sky Engineer to test the connection. I also asked "Do you think it could be the router",  the advsor replied "I wouldn't put my money on it". This was great of course, already onto fixing it I thought.  So the day of the appointment comes and low and behold it's a SKY Engineer at the door NOT a BT Engineer even after establishing over the phone he wouldn't be able to test the connection because of the old socket. He knew nothing about the issue &  my perfect working router was changed to a brand new one along with the microfilter etc, which was fair enough because I ended up with a new one. Amusingly I couldn't keep my old one as a back up....jobsworth, this was of course SKY guessing & hoping it would resolve the issue even if it is the first thing to do they were wasting my time because they 'knew' the connection socket wasn't a test one. He said if it still continues then to call SKY and tell them a BT Engineeer will need to fit a Test Connection socket as we knew anyway. IMO this was unbelievable because regardless of this being their procedure I was given the wrong advice from a so called proffesional Tech advisor and they could have sent a new router in the post as well as booking a BT Engineer = waste of my time.  I finally got an appointment with a BT Line Engineer who turned up knowing nothing about the issue, he did a copper wire test and it come back perfect, he said he's never seen a connection so fast. The Exchange is literally around the corner hence the connection is so fast. He said as the copper wire test was perfect that's him done now but he will change the connection socket to a test one.  Whilst fitting it he said it could be the socket as it's old & the connection might not be filtering through properly. Once fitted it dropped & connected again 5 times or more in front of his very eyes, nothing more he could personally do.  When the line engineer was originally booked Sky's advisor also booked a call from their technical support (higher up) to call me in the afternoon after the engineer had been to see if had been fixed etc. I confirmed the connection had dropped after the new socket was fitted so this completely rules that out.  Due to the history of the connection dropping before my original call, Sky's checks and a new socket of course it's time to book a Broadband Engineer. So the lady says "we've established there is no problems within the home so it must be between the home and the exchange so the last thing to do is book a BT broadband enginner". She says "I'll put you on hold a minute whilst I see what appointments we can get".  To me astonishement she says they need to collect some more data and will call back in the morning at 9:30am. So she calls me back and says they are not going to book an enginner because I have been connected for more than 16 hours now. Well that nearly made me choke in disgust and shock simply because their log history of the connection dropping confirms I have gone much longer connected. Not just that but it dropped 5+ times after the new socket was fitted and in front of the enginner that changed it. So if that isn't an advisor not giving a dam about the customer and attempting to save SKY money I dream that just happened. As you can imagine I told her what a joke that was and hung up the phone, absolutely ridiculous and I am sure the majority of SKY employees would agree.  The next day just as I knew it would the connection started dropping again as & when it likes, random as usual. So they actually book a BT Boradband Engineer this time, finally. So the engineer arives once again knowing nothing about the job making him the 3rd person to arrive in the dark about the job. He believed the problem was SKY trying to speed up everyone's broadband for a number of months now even if there was only a meg in it. Because of this apparently my dsl noise-margin  was set at 3 and that was too low. So after discussing noise margins with me he went back to the exchange, called SKY who agreed 3 was too low and changed it to 6. He called back and advised me it should be OK now and to give it 10 days for the line to settle. Rather than running at a fragile 24meg it would be a steady 16 now he said, which I could cope with as long as it didn't keep dropping off. Later that day my connection starts dropping again and I knew full well this has nothing to do with allowing the line to settle. So the SKY advisor goes through the notes that the engineer had made, he mentioned everything we spoke about apart from something that shocked me. He has put down that he couldn't do an Earth *something* test because there was young children about. To my amazement not once did he mention that and if he had my partner could have took them upstairs. However that was that and another Broadband Engineer was booked. He turns up making him the 4th person that knows nothing about the job so after expaining the issue he seems very enthusiastic about the job itself so that was confident. After doing the same tests as the 1st 'broadband' engineer he can't find any issues either, so he climbs the pole 50 metres away from the house. He took it apart, cleared a bit of corrosion but nothing unusual. Then he tells me he'll get SKY to monitor the conection, he has another job to go to annd he'll call back at 3. It got to 5pm and still no call or knock at the door so I called SKY who's customer solutions contact BT who say the the issue has been put down as 'resolved'. I confirmed my connection hadn't dropped since so I left it at that. Because I wasn't at all confident it was fixed it was fixed I kept joking with my partner by saying "Resolved" every so often because of the engineer not calling back and the stress it has caused.  Surprise, surprise, the connection drops again the same evening at just gone 7pm (Saturday) so I am straight back on the phone to SKY. Having to explain everything again he puts me on hold to discuss it with a colleague. They put all the notes from every case into a new one as previous one's have been closed as the engineer's claimed 'reolved' when obviously it wasn't. He explained that it is being 'Viper' escalated now as a complaint to BT because they have given 2 frontline Engineers to rectify the problem & they haven't. So they booked a more 'senior' engineer to come out. SKY advised he will be given all the notes from the case & when they get confirmation of the appointment they receive a reference. SKY then contact BT with that reference and explain everything verbally as well. Whilst booking the appointment & speaking with me the broadband connection goes and so the does the landline so we get cut off. This happens everytime they book and engineer. and 2/5 advisors haven't bothered calling me back to contine the conversation, this guy was the 2nd NOT to call me back. The day of the appointment arrives and because I wasn't called back & received no confirmation I call SKY to confirm who do just that.  I decided to discuss more discount with this advisor because I had only previously received a small amount because BT Engineers keep putting the case down as resolved. On the Saturday the advisor offensively offered 65p because he does as the computer tells him....pat on the back for him. Thankfully the lady advisor this time was more understanding and applied £20 which was at least something. She also said she would speak with her manager and call be back in the morning with some offers as an apolgy because the enginner would have been out and fixed the issue by then. I was also advised it's the last thing that could try as he is a 'senior engineer'.  The so called 'Senior' BT Broadband Engineer arrives and regardless of what SKY told me about it being 'Viper' or 'Hyper' escalated he was also pretty much in the dark. Well as you can imagine that is just the icing on the cake, lost for words. Anyway, he does his tests & says "Sounds like all they've done so far is climb a pole". So he climbs the pole & replaces the cable from the pole to the exchange still confirming everything is fine. There is nothing more he can do and says I will need to call them if it happens again and say "What do you want to do"....shocking to the least.  He put in his notes/suggestions to SKY; should it happen again, replace the equipment at the exchange or book another type of engineer. I NEVER got a all back the following morning from the advisor that said she would call back with offers even though she said "I always make my call backs"..........looks that way. Of course the connection drops once again, this time when I call & after having to explain literally everything again I get put through to 2nd tier techincal support (something like that). The lady explains that she needs to book a BT REIN Engineer, this was definitely what she said as I asked how it was spelt and since googled it too for an understanding. She said she would normally take my case on because of everything I have gone through & it would mean not having to explain it everytime but she is going on holiday and not back until September. She apologised a number of times on behalf of SKY and arranged a call back on 6th September (I think) to discount me further as an apology. So apparently the REIN Engineer is booked, she told me to unscrew the connection socked and plug the microfiliter directly into the test part of the socket. Whilst she's putting the appointment through the landline goes off  which we were taling on as well as the broadband connection going off. When she called back she assumed I was doing the connection socket whilst on the phone to her. Absolutely not, so I explaine that evertime an appointment is booked with BT this happens. A previous advisor told me that BT does and automatic line test upon booking which is why the landline & broadband drop. She was absolutely adament that this shouldn't happen but that was that & the appointment booked. The Engineer turned up  and would you believe it wasn't until I started chatting with him and he'd already started tests that he realised I was expecting a REIN Engineer. He then told me that SKY cannot raise a REIN Engineer they have to (Broadband Engineers) & there's only 2 in the whole of North *my area*. Well again, what do you do but laugh or cry?, I went for the laugh where my blood was boiling.  He also said that there is no 'Senior' engineer as such and also said "If he put in his notes about changing the equipment at the exchange, why didn't here"....exactly. So the Broadband Engineer goes back to the exhange calls SKY who allow him to change the equipment & calls me back advising it's all up & running. I aksed "If it happens again is there anyone I can call directly", he replies; "I don't know, we have a number specifically for BT and I just spoke to someone called Chris who doesn't think it's REIN  *Facepalm* .  This BT Engineer actually did his job properly but for SKY to say "I don't think it REIN after all that is well......lost for words. If I have missed anything out of all this mess I guarantee if it's not incorrect spellings & grammat it's just more awful, awful customer service from both BT & SKY whom are business patners lol.  So SKY.....Is the Issue fixed?What was it?Where's my further discount?What offers you got as an apology? bear in mind I already pay around £80 per month for everything after call charges. So after this shambles I hope it's FREE. Oh and what are the odds on someone calling me? because evertime I get through it's luck of the draw & most of the time it's BAD LUCK. Although I have already spent literally hours on the phone to you I am glad I have got this on the net now as it will know become common knowledge. I have also kept a personal copy in case the Thread is removed.  Regards.  

    Thanks for the info and of course the understanding, althought I am sure someone official browses it now & again my main aim was to get this out there. I had an issue a while ago with EA sports regarding their FIFA 15 game, to cut along story short I was incorrectly banned from their servers for apparently botting so I couldn't play online. Their customer service was diabolical, pretty much on par with this. After some research I found out they were the voted the worse company in the states so that said it all. After being passed from advisor to supervisor to manager and back again everything fell on death ears. So through Google I found as many sites & email addresses as possible and posted/sent my argument. It got as far as the EA president where it was all sorted and I was heavily compensated. If I hadn't of done that though I'd still be banned from their servers.  Will do exactly the same with this case, as everthing goes throught to someone as SKY in the UK it should be a dam sight easier than getting a reply from EA Canada etc.

  • Very Poor Customer Service from Verizon

    I want to complain about the very very poor service I have received from Verizon. Since I activated my 3.0MB DSL plan in Sept. I have yet to get an upload speed greater the 0.9MB. I have called Customer Service 2 times, each time I was on the phone for 2 hours and at the end of each conversation I was told that a field service agent would be dispatched to the area because there was a problem with the out side line. I have even sent them emails and feedback, nothing. I ran their in service agent and it too showed a download speed of 0.7MB.
    Yet I am still being charged 39.99 each month. Its a New Year and I am still waiting.

    #1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
    Can you provide the Transceiver Statistics from the Westell? Visit http://192.168.1.1/for me and do the following:
    1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.
    2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.
    3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.
    If you need a Username and Password, try the following:
    admin/password
    admin/password1
    admin/admin
    admin/admin1
    admin/Serial Number.
    By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Re: APPALLING CUSTOMER SERVICE FROM PAYPAL - COMPLAINTS TOTALLY IGNORED!!

    There is no customer service at Paypal. From July 10, 2015 to Juky 13, 2015 I tried to move money from my Paypal account to my Paypal Debit MasterCard on my online Paypal site. It simply does not work. The money was sent on Thursday night, July 9, 2015. I tried to put it on my card from around 10 am till about 5:00pm on July 10. Each time I went through the process to link the two accounts I received this message: "An unknown service error occurred. On Monday, July 13, 2015, I tried again and the same thing occurred. After calling customer service about fice (5) times i finally got a person who was a native English speaker. This is only important because the technology and number of times that one is told to hold on for a moment makes trying to talk to someone that you cannot understand doubly frustrating. Whenever I did get someone on the phone I could not hear them and they could not hear me. It was like we were using a phone system from the 1920's. The volume was intermittent at best and like talking on string with cans at worst. On the last call I spoke to 2 men. The first guy talked to me for a while as we both screamed "Can you hear me? Can you hear me? What did you say?" Finally he said he was going to connect me with someone who could help, but he never came back. An automaton with a woman's voice came on the line and asked question after question but I could hardly hear her. But I held on the line. Finally a man with a foreign European accent came on the line and we played the same "I can't hear you" game for about 20 to 30 minutes. Whenever he talked, I could hear his voice, but I could not understand a word he was saying. I begged him to simply hang up and call me back so that the lines would not be hampered by so many connections. I think the many connections and data one has to enter to speak to a person is what reduced the volume. So Paypal has my money and I can't get it. And whatever I do to get my money is blocked or digitally and electronically frozen to stop me in my tracks. And all of the five to seven people that I have talked to at PayPal and PayPal Debit MasterCard are too busy to help me get my money. Public please beware of this company.     

    Have you considered contacting Customer Service via Facebook or Twitter?
    You can send them a personal message from their facebook or twitter pages.
    It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

  • Contract mis-sold. Terrible customer service from a supervisor-no clear way to make a complaint

    After being a good customer for a year and a Verizon Wireless customer for 5 years, numerous issues with Verizon Fios have surfaced.
    1) Representative totally mis-informed about the contract
    When I took out a contract with Verizon FIos a year ago, I had not wanted to have a contract because they only option available was for 2 years and I knew that the lease for my apartment was only for 1 year and in all likliehood I would be moving. I was told by the representative that there would be no problem if I took out a 2 year contract because I could simply transfer the existing contract to wherever I moved with no issue.
    Fastforward a year and I'm moving, call Verizon to make the transfer and i"m told, that actually i'm effectively cancelling my existing contract and re-starting as a new customer. This means that my bundle has gone up $10 a month and I would have to start another 2 year contract.This completely contradicts what I was told a year ago. I would never have taken out the 2 year contract if I had known this.
    2) Terrible customer service from someone who is a supervisor
    This morning I spoke to a representative and after she said she couldnt address my concerns about being mis-sold the contract, I asked to speak with a supervisor. How he handled the call was incredibly unhelpful and rude - I dont understand how someone at a supervisor level can have that kind of attitude. First he tried to indicate that it was my fault for not being clear with the representative last year (before he knew the full facts), he did not take show any recognition that being mis-informed about a contract is a significant issue. When I asked him how to make a complaint he told me to go to verizon.com/contact. I did this while I was on the phone with him and told him that there was no clear way to make a complaint, I was told "I am a supervisor, I cant sit here on the phone with you and take you through it step by step" - I was not asking for step by step help, I assumed that as a supervisor he would know which wa the right section to click on. He then basically made it sound like I was an idiot and I was told that every other customer seems to find it intuitive (which judging by other comments on this forum about the contact piece of the site is not actually true).
    3) Impossible to file an official complaint through normal channels 
    There is no email address to which you can send a complaint (according to the team on the phone). On the verizon.com/contact page, there is no option for making a complaint. When you type in a question about making a complaint nothing comes up. This seems ridiculous and makes it seem like Verizon is not interested in hearing customers feedback.

    Hi customer11201,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • NOT thrilled with the customer service I just received.

    I just ended a call with a customer service representative by the name of Amber.
    Like the many users on this forum, I was up at 12:00am on 9/12 pre-ordering 2 Iphone 6+ 128g devices.  Throughout the pre-order process, I was shown a delivery date of no later than 7:00pm on Sept. 19th.  I submitted my order within minutes, only to wake up to an e-mail with a delivery date of 10/7/14.  I called customer service that day and was told that I would have the phones on Sept. 19th despite what the email said.  Now five days later,  my order status remains "we received your order and it is in process" and the Expected Ship Date is "Not available at this time."  Further, my credit card has yet to be charged.  Other users on this forum submitted their orders for the same phones after me, yet have receveid tracking numbers showing a deliver date of Sept. 19th.
    While on the phone with Amber, she suggested that I go to a retailer on Friday to see if I can get the devices.  Needless to say, I was quite offended by her recommendation.  I reminded her that I intended on renewing two contracts with Verizon in exchange for two phones being in my hands on Friday.  I also suggested that if she wants me to go to a retailer, then Verizon runs the risk of losing my longstanding account if another provider provides me with a better deal.  She then back tracked and said that was not what she was trying to suggest.
    Verizon, I would like to speak or deal with a customer service rep who can give me assurance that my pre-ordered phones will be delivered on 9/19 as was promised when I placed by pre-order just minutes after they went up for pre-sale.  With all due respect, I am looking for answers, not a link to an order status page that I have been checking far too often over the last five days.  Thank you.

        GMSwaim88,
    Thank you so much for those details. We strive to provide you with the best customer service there is to offer. I have sent you a private message. Please respond back to that message for me.
    KevinR_VZW
    Follow us on Twitter @VZWSupport

  • Calling Web service From R/3

    Hi ,
    we have a requirement, where we have to call a web service in Biz talk from SAP and compile the received data in R/3 as a report.
    has any one worked on such a requirement, could you please provide your inputs on the same.
    Thanks,
    Raghavendra

    [Calling Web service From R/3|http://forums.sdn.sap.com/search.jspa?threadID=&q=CallingWebserviceFromR/3&objID=f50&dateRange=all&numResults=15]

  • Calling Web Service from SAP

    Dear All,
    How can we call web service from SAP?
    Thanks in Advance,
    Ramana

    HI kcr,
    pls see this link
    http://****************/Tutorials/Others/ValidateEmailID/Webservice.htm
    write this program
    REPORT zvalidate_email.PARAMETERS: p_mail(100) LOWER CASE.                 " E-Mail id to be verifiedDATA: http_client TYPE REF TO if_http_client .DATA: w_string TYPE string ,
          w_result TYPE string ,
          r_str    TYPE string .DATA: result_tab TYPE TABLE OF string.START-OF-SELECTION .
      CLEAR w_string .
      CONCATENATE
      'http://www.webservicex.net/ValidateEmail.asmx/IsValidEmail?Email=' p_mail
    INTO
      w_string .  CALL METHOD cl_http_client=>create_by_url
        EXPORTING
          url                = w_string
        IMPORTING
          client             = http_client
        EXCEPTIONS
          argument_not_found = 1
          plugin_not_active  = 2
          internal_error     = 3
          OTHERS             = 4.  CALL METHOD http_client->send
        EXCEPTIONS
          http_communication_failure = 1
          http_invalid_state         = 2.  CALL METHOD http_client->receive
        EXCEPTIONS
          http_communication_failure = 1
          http_invalid_state         = 2
          http_processing_failed     = 3.
      CLEAR w_result .
      w_result = http_client->response->get_cdata( ).  REFRESH result_tab .
      SPLIT w_result AT cl_abap_char_utilities=>cr_lf INTO TABLE result_tab .  READ TABLE result_tab INTO r_str INDEX 2.
      IF r_str+44(1) = 't'.
        WRITE:/ 'Valid email address'.
      ELSE.
        WRITE:/ 'Invalid email address'.
      ENDIF.Output:
    thanks
    karthik

  • Calling web service from MBean weblogic cannot find type mapping file

    When calling web service from custom MBean i get java.io.IOException.
    java.io.IOException: unable to find the type mapping resource file for:
    net.msl.sfx.ebooking.client.BookingPartiesServiceService
    at weblogic.webservice.core.encoding.DefaultRegistry.<init>(DefaultRegis
    try.java:67)
    at weblogic.webservice.core.rpc.ServiceImpl.<init>(ServiceImpl.java:83)
    at net.msl.sfx.ebooking.client.BookingPartiesServiceService_Impl.<init>(
    BookingPartiesServiceService_Impl.java:22)
    at net.msl.sfx.ebooking.service.EBookingService.getBookingParties(EBooki
    ngService.java:59)
    The types.xml file is placed in same jar file as the classes such as net.msl.sfx.ebooking.client.BookingPartiesServiceService_Impl.
    When calling the same class/method from a EJB, everything works fine and the web service is called.

    i am having the same problem.
    Do you have a solution now?
    Thanks

  • How do I get Customer Service from people who do not want to give it?

    I recently went into a Verizon store to try to upgrade my phones. I am on a Family Plan. When I renewed my contract 2 years ago, one of the phones received was defective. After going back to the store several times, it still did not work properly. I asked for a replacement. I was sent a refurbished phone, which I did not want and complained. I sent it back and was finally sent a new phone. Now it's time to upgrade. The catch is that the date I can upgrade on 1 phone was set back 2 months-- the time it took to resolve the problem with the defective phone. In essence, I was being punished fo rreceiving a defective phone. The clerk in the store called customer service for me. I spoke to someone who had the authority to make

    sfocean wrote:
    Thanks for your reply. Yes, I agree that when a new phone is purchased, the contract date is renewed as well. However, I had just purchased new phones and one was defective- not my fault. After their failed attempts to get this phone to work, I finally received a working phone, as described in my post. It seems unconscionabl;e to me that they would do something like this. So-I'm on a "Family Plan" with 2 different contract dates? Doesn't make sense. Also, how can they institute a new contract without my ok?
    Appreciate the feedback.
    1st of all, by activating the "new" phone, you are agreeing to the ToS and "giving your ok".
    Next, when you renewed 2 yrs ago, you signed a contract in which you had 30 days to return the phone in exchange for a "new" one. After this 30 day period, you "agreed" to refurbished replacements by signing the original contract and activating your original phone, thus agreeing to the ToS. YOU were not willing to adhere to the contract and ToS which you had previously agreed to, but you now want Verizon to follow those terms that you have already backed out on?

  • I have an old iPhone 4 that finally stopped working.  I have an unlimited data plan and want to keep it.  When I called customer service, I was told like in the past that if you purchase the new phone at full price, you can keep your old plan.  However, a

    I have an old iPhone 4 that finally stopped working.  I have an unlimited data plan and want to keep it.  When I called customer service, I was told like in the past that if you purchase the new phone at full price, you can keep your old plan.  However, after some time on the phone i was told by the csr and supervisor that their system is not allowing them to complete the transaction without changing to a limited data plan.  I was told to try going to a store and buy the phone.  Same thing happened.  Has Verizon changed something and not told their employees?

    Seems like people having this problem are those coming from a phone that doesn't have a nano SIM card...so when Verizon issues them one they end up changing their plan. No clue why this keeps happening but stay on top of them. As long as you initiated the request for your plan to be reinstated within the 14 day time frame they should put it back. Interested in seeing how this plays out. There is still one phone in my house that hasn't been upgraded (an iPhone 4). I'm hoping when we do upgrade it at full retail they won't mess with her unlimited data plan

  • Apparently the default country for an account is US. I want it changed to Netherlands without having to call customer service. In need of assistance please.

    Hi,
    Apparently the default country for an account is US. I want it changed to Netherlands without having to call customer service. In need of assistance please, is there someone from Adobe on this forum who can help me? Or does someone know an email address?
    thanks!
    Arjan de Jong

    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html

Maybe you are looking for

  • Photo sync leaving gallery on phone in a mess

    Hi, I am trying to move some pictures to my Nokia 5230. I have downloaded and clean installed the latest Ovi-suite. I have connected the phone and chosen pc-suite data transfer mode. I then synced the photos between the PC and the phone. In Ovi-suite

  • Bug in sppurge.sql. It´s possible???

    Hi. I´m working on Oracle 9.2.0.7.0 and I´m making a stored procedure that uses the statements of the sppurge.sql script, wich is distributed whit the Oracle instalation. After to do many test, I think that could be a mistake inside script. I wish so

  • Admin user can't administer other accounts

    I somehow did something on my iMac when I was playing around with the account settings and I activated parental controls. Even though I am logged on as the admin user, I am not able to administer either the parental control permissions for the guest

  • Adobe Encore CS4 crashes when starting

    When I try to start Encore it fails to start and produces a crash report.  It does not even get to the splash screen.  Has any one ever had this issue?

  • Catalog update failed,IFR_ERROR=250,DESCRIPTION=POS(1) Duplicate secondary

    I tried to a restore of database from one host to another host.  During this process, I am getting Catalog Update failed, Duplicate secondary key: INDEX0.  2011-07-11 17:50:01  6169     53070 SAVPOINT B20PREPARE_SVP: 59 2011-07-11 17:50:01  6169