NOT thrilled with the customer service I just received.

I just ended a call with a customer service representative by the name of Amber.
Like the many users on this forum, I was up at 12:00am on 9/12 pre-ordering 2 Iphone 6+ 128g devices.  Throughout the pre-order process, I was shown a delivery date of no later than 7:00pm on Sept. 19th.  I submitted my order within minutes, only to wake up to an e-mail with a delivery date of 10/7/14.  I called customer service that day and was told that I would have the phones on Sept. 19th despite what the email said.  Now five days later,  my order status remains "we received your order and it is in process" and the Expected Ship Date is "Not available at this time."  Further, my credit card has yet to be charged.  Other users on this forum submitted their orders for the same phones after me, yet have receveid tracking numbers showing a deliver date of Sept. 19th.
While on the phone with Amber, she suggested that I go to a retailer on Friday to see if I can get the devices.  Needless to say, I was quite offended by her recommendation.  I reminded her that I intended on renewing two contracts with Verizon in exchange for two phones being in my hands on Friday.  I also suggested that if she wants me to go to a retailer, then Verizon runs the risk of losing my longstanding account if another provider provides me with a better deal.  She then back tracked and said that was not what she was trying to suggest.
Verizon, I would like to speak or deal with a customer service rep who can give me assurance that my pre-ordered phones will be delivered on 9/19 as was promised when I placed by pre-order just minutes after they went up for pre-sale.  With all due respect, I am looking for answers, not a link to an order status page that I have been checking far too often over the last five days.  Thank you.

    GMSwaim88,
Thank you so much for those details. We strive to provide you with the best customer service there is to offer. I have sent you a private message. Please respond back to that message for me.
KevinR_VZW
Follow us on Twitter @VZWSupport

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