Calling name presentation cucm

Hi
I have a problem with calling name presentation when a call is transfered from one of my secretaries to another internal user, the original Called Party details are shown on the recieving phone.
This is the secretaries query :- "If I picked up an external call that has bounced from my Manager cathy's phone and the caller requests to speak to someone else (i.e. Jim) as Cathy is unavailable, when I call Jim's extension (without ending my external call) it tells Jim that it is Cathy calling him and not me calling".
So the wrong calling party name is shown (the original called party, rather than the transferor) ?
Thanks
Paul

Hi Paul,
Can you give a try for below settings:
When a call routes through a translation or route pattern, routes to a Call Forward All or Call Forward Busy destination, or gets redirected through a call transfer or CTI application, the connected number display updates to show the modified number or redirected number.
To turn off phone display updates so that the phone displays only the dialed digits, set the Cisco CallManager service parameter "Always Display Original Dialed Number" to true. When this service parameter specifies true, the originating phone displays only the dialed digits for the duration of the call.
You can choose if the name for the original dialed number or the number after translation is displayed using the Cisco CallManager service parameter called "Name Display for Original Dialed Number When Translated". The default setting displays the name for the original dialed number before translation. This parameter is not applicable if the "Always Display Original Dialed Number" service parameter is set to false.
Regards,
Nishant Savalia

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Disable calling name presentation on SPA-3102

Hi,
If I send a SIP INVITE to my SPA-3102, where the From header is like this -- (spaces inserted to stop the forum software treating it as an email address -- they're not there in the real invite)
From: Caller Name <01234567890 @ my.sip.server.net>;tag=as4b617ab1
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If not, no bother! I'm just trying to get my box to behave a little more like BT with regards to caller ID presentation -- they don't ever send a reason for no calling *name*, but if the calling number is withheld or unavailable they will set the calling name to Withheld or Unavailable -- and set a reason for no calling number.
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Martin
Message was edited by: Martin Thorpe -- hopefully removed the auto-'email address' tagging! (Argh, no, it didn't. Bodged a different way.)

Hi Lindsey,
Thanks for the quick response. Here's a complete SIP invite -- I've changed the telephone number and put spaces around @ signs again, but everything else is unmodified.
INVITE sip:spa-line1 @ 81.2.113.115:5060 SIP/2.0
Via: SIP/2.0/UDP 81.187.239.177:5060;branch=z9hG4bK4062e0e9;rport
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From: ;tag=as75e22314
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CSeq: 102 INVITE
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Date: Mon, 29 Oct 2012 19:51:07 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces, timer
Content-Type: application/sdp
Content-Length: 286
So there is a contact field in there as well.
That's from a slightly patched Asterisk server, which doesn't put a calling name in if it's blank -- by default if you didn't set a calling name, Asterisk will also set the calling name from the calling number and you'd get this instead:
From: "01234567890" ;tag=as54c7bb08
I've done product management myself so I know one customer asking for it to work a little differently (as opposed to it doing something wrong!) isn't going to make a change -- that's no problem at all. If it were to be changed, I'd rather the ATA didn't generate a calling name field in the CLID spill at all, rather than 'Unknown'. But hey, that's just my opinion!
For the avoidance of doubt, the ATA is always generating the calling *number* field in the CLID spill correctly.
Thanks again!
All the best,
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Bringing in Called name from CUCM into UCCX to present to agent

i am using cucm 8.6 and uccx 8.5. I have a call center that will be accepting calls from many of our different sites. The agents would like to no where the call was originally headed for. Is there a way for the script to collect the name of the trigger instead of just the number?
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Hi Duane,
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Take a look at the 'Manage Call Variables Layout' section in the CCX Administration guide.
Cisco Unified CCX Administration Guide, Release 10.0(1)
Cisco Unified CCX Administration Guide, Release 10.5
Cisco Unified CCX Administration Guide, Release 10.6
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Message was edited by: LearnFromLee

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Calling name presentation cucm

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