Can Applecare reset a iCloud locked mac?

Hi All,
Long story cut short, around 5 months ago I bought a mid 2011 27" iMac. Now the previous owner had claimed he was first owner (shared with his brother) when in actual fact it turned out this was less than true. Now, when I was fiddling with the machine one day and setting up my iCloud account, the machine asked if I wanted to deactive the previous owner, so I clicked yes.
What happened next was a case of the machine locking down, applying icloud lock on OSX and a firmware password. After battling for weeks I managed to get the Exeter Apple Store to remove the firmware password (proved I bought the machine etc) but they forgot to remove the iCloud lock.
Now exeter is a good 50 miles from me, and both times I had to pay my own money to get a lift there, whilst lugging 14kg of mac around. Is there anyway I can get this icloud lock removed remotely by applecare, or alternatively does anyone have any other solutions?
Ive been told installing Snow Leopard would work, but I have no such media for it.
Thanks in advance!

Hi All,
Long story cut short, around 5 months ago I bought a mid 2011 27" iMac. Now the previous owner had claimed he was first owner (shared with his brother) when in actual fact it turned out this was less than true. Now, when I was fiddling with the machine one day and setting up my iCloud account, the machine asked if I wanted to deactive the previous owner, so I clicked yes.
What happened next was a case of the machine locking down, applying icloud lock on OSX and a firmware password. After battling for weeks I managed to get the Exeter Apple Store to remove the firmware password (proved I bought the machine etc) but they forgot to remove the iCloud lock.
Now exeter is a good 50 miles from me, and both times I had to pay my own money to get a lift there, whilst lugging 14kg of mac around. Is there anyway I can get this icloud lock removed remotely by applecare, or alternatively does anyone have any other solutions?
Ive been told installing Snow Leopard would work, but I have no such media for it.
Thanks in advance!

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