Can my wife return something I bought on my credit card?

Question

I purchased a Linksys router on Sunday and I would like to return it as it turns out I do not need it. However, I am going out of town tomorrow morning and will not return for over 2 weeks.  I still have everything that came with the router and the receipt. Can my wife return the router? And if so, does she need to have the credit card I used to purchase the router for me to receive a refund?  Please let me know and thank you!

Answer 1

Good Morning Zethon –
I worked in a Best Buy store in customer service for 6 years. Sometimes I would see new gadgets and have to buy them! Sometimes after getting them home, I realized I didn’t have a real need for them and would have to return them. I am no stranger to returns at Best Buy!
Your wife should not have any problems returning the router for you. Some stores will require a valid photo ID but your wife can use her own. While having the original credit card present is not required, it’s not a bad idea like bobberuchi brought up. In very rare cases, if our system is undergoing maintenance and cannot connect to the network, we will need to swipe the card.
According to our Return & Exchange Promise, here is what is required during a return:
1.      Include all original packing and accessories. (If you don't have all the original packaging and accessories, that's okay. We can process a return with a small deduction on your refund for what's missing.)
2.      Bring your receipt or packing slip and a valid photo ID. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matricula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card
For additional details, feel free to click the link above or read our Knowledge Base article here on the Best Buy forums.  Thank you so much for posting your question!
Have a great trip,