Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12).  Like others, it appears that I’m trapped in perpetual "trial mode" status.  When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number.  Every time.  I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue.  I've opened no less than 10 support cases.  EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line.  Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue.  However, they’ve yet to follow through with this claim.  (Surprise)
Adobe should be ashamed by the egregious performance of their "technical support team.”  If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up.  Enough is enough.
With that being said, Adobe, the following describes this dismal experience:
I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager.  Doesn't work.)
I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription.  As previously stated, I've tried everything to fix this issue.  I'm thinking that the initial problem w/ placing the order resulted in defective software.  Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow).  I live in the US, speak English, and am running OS X 10.8.2.
Someone from Adobe, please look into this issue and help me.  I’ll be glad to provide any other relevant info that you may need.

Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
" # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
Save. Open the application manager again, click "License this product" and sign in. It should work, now.

Similar Messages

  • I use a Macbook Air. I should have selected ''remind me later'' but accepted the terms and conditions. Now I can't activate my Creative Cloud Student package. Could Adobe re-activate my Install code? It says i already used it.

    I use a Macbook Air. I should have selected ''remind me later'' but accepted the terms and conditions. Now I can't activate my Creative Cloud Student package. Could Adobe re-activate my Install code? It says i already used it.

    Linemijnv19982937 I am sorry that you are facing problems activating your membership.  Do you receive any specific error messages?  For information regarding the activation process please see Activation & deactivation help - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.

  • Can I transfer my Creative Cloud subscription to another Adobe account?

    Hello,
    How do I transfer my account to another email address that already has an Adobe account? We are a business and have a Creative Cloud subscription setup to a specific email address. We want to transfer this license to another employee as the existing one was laid off.  How do we go about doing this?
    Thanks!

    Hi JimmytheBullet,
    If you are a Creative Cloud for Team user then you can simply remove the user from Admin console and invite another to be the team member. If it is Creative Cloud individual subscription then I am sorry to say but you cannot transfer the account to another.
    regards,
    Abhijit

  • Can I use my Creative Cloud subscription between a PC and a Mac?

    The questions is pretty much that. I have a PC and a Mac laptop. I'd like to be able to switch between the two depending on where I am. Is this an option, as long as I have the programs / trial installed on both machines?

    Yes you can install the software on MAC and PC both, with creative cloud subscription you will get 2 activation and work simultaneously on both the machines.

  • I've just purchased CC and can't download the creative cloud app? Help would be appreciated! :)

    I can't download the Creative Cloud App?
    After purchasing CC Complete, it says to click here to download the app and it just takes me to a white page with the four loading squares that just keep circling.
    If necessary to know, I have a MacBook Pro and great internet connection.

    Hi,
    Here is the download page :
    https://creative.adobe.com/products/creative-cloud?
    If you still not have access to this page ,check and clean you hosts as explained in step 3:
    Sign in, activation, or connection errors | CS5.5 and later
    Regards,

  • I've brought a new pc and i can't activate the creative cloud on it

    Title says it all really, the old hard drive i used in my old system has been wiped so i cant lauch the old programs to deactive the programs on there. but everything has been installed on this new system so im wondering is there a way i can activate them to use on my new system
    thanks in advance

    Hi MikeP3131,
    When you install the program through cloud and enter your Adobe Id and password your system tries to connect to the Adobe activation server and then the subscription gets activated.
    With creative cloud you can activate the subscription in 2 computers. The moment you install the software  and activate the subscription in 3rd one it gives you a pop up message saying that the subscription has already been activated in 2 machines.
    If you click on 'continue' on that window it will deactivate the subscription from the previous two machines and will let you activate it in the 3rd machine.
    So you don't need to deactivate the subscription from the old computer.
    Thanks
    Kapil

  • Can I use my Creative cloud subscription on multiple devices?

    Hi, I am going to be subscribing to Creative Cloud but can I use that subscription on more than one device?
    I sometimes use my desktop, sometimes my laptop or tablet etc.  Will my Cloud subscription allow my to use the software on all my devices?
    Or is it a single device use only?
    Many thanks,
    Peter.

    A Cloud subscription allows you to have two working installations at a time.  You can sign out and sign in to enable other devices but the limit of two remains in force.  Whether or not you can install on all devices depends on whether or not the devices meets the system requirements for the software.

  • Can't find my creative cloud subscription to reinstall

    I purchased creative cloud and downloaded it successfully to my desktop. However, my desktop recently caught a virus and technician had to wipe out the ssytem and reinstall everything. However, I don't see the link to reinstall creative cloud. Can you help me?

    Login to creative.adobe.com with your Adobe ID.
    Download the Adobe Application Manager from there
    Download the apps via the AAM

  • How can I cancel my creative cloud subscription?

    I would like to cancel within the first month to get a full refund because this product is not for me. How do I go about this?

    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • How can i activate CS6 Creative Cloud Student and Teacher Edition

    After installation of my purchased Creative Cloud Student and Teacher Edition, Trial-dialog pops up an advise me i have 30 days more of use. Help me!

    Sign in or activation errors
    Mylenium

  • Can I have my creative cloud subscription on two computers?

    I want to buy another computer for my office and I'd like to know if I can have my programs on both of my new and old computers?

    Yes, you can. You have 2 activations.
    Mylenium

  • I just started my creative cloud subscription and in AI i am trying to convert text to outlines but that command in type is not active!! can anybody tell me why? and what shall I do to activate it? i am using AI in windows 8

    I just started my creative cloud subscription and in AI i am trying to convert text to outlines but that command in type is not active!! can anybody tell me why? and what shall I do to activate it? i am using AI in windows 8

    Maybe look at this thread:
    Create Outlines greyed out when using a certain font

  • My Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

    my Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

    Carlos-
    Start by signing out and back in to see if it will see the subscription: 
    How to sign in and sign out of creative cloud (activate/deactivate)
    If the apps are installed fine and close after launch see this link:
    CC applications close immediately after launch
    If the problem is something different, please let us know the error you see or what is happening on the screen so we can advise  you on a solution
    Pattie

  • I purchased a student subscription to Creative Cloud. I got the confirming email. When I attempted to install the aps, kept getting a 30-day trial for all the aps. In the case of Photoshop, it was expired. How do I activate my Creative Cloud?

    I purchased a student subscription to Creative Cloud. I got the confirming email. When I attempted to install the aps, kept getting a 30-day trial for all the aps. In the case of Photoshop, it was expired. How do I activate my Creative Cloud?

    ChristinaW1111 for information on how to resolve the connection error preventing the active membership from authorizing then please see Sign in, activation, or connection errors | CS5.5 and later.  If you have any questions regarding the steps listed within the document you are welcome to update this discussion.

  • We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required

    We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required to install. The apps have already been installed. The users cannot run them unless they are in the local admin group.Using "Run as admin" does not work. It gives the same error.
    I have opened a case with adobe support and was basically told to suck it up and put the users in the admin group. Actually, what was said was that it is "mandated that the users have administrative rights". 
    There are a couple of things wrong with this. It was working for both users until recently - a recent required creative cloud update. The users have never been local admins yet the apps were working (poorly, but working).
    We are in an enterprise environment and users simply do not have administrative rights on the computers.
    I have changed permissions on all adobe folders, granting users or authenticated users modify or full control rights, did the same in whatever Adobe registry HKLM keys I could find. Nothing has allowed the users to run the apps - unless they are put in the local admin group.
    Someone has to have a fix for this. Adobe apps have proved to have far too many vunerabilities to even entertain the idea of elevating user rights. I can't imagine that enterprise environments are allowing this.
    Any help or suggestions are greatly appreciated.

    Jeff,
    Thank you for your response. The users in question are "standard" domain users. We do not reduce users permissions below the standard level.
    The apps do not load with their current standard user permissions.
    The thing that makes this odd, is that up until recently they did this issue with cloud apps. The only way I can make it work for them now is to put them in the local administrator group on their pc's - which is not going to happen.
    This is what they now see. As I said before, this was not a problem up until recently they would see all their available apps. If I put them in the local admin group the apps are listed without having to install. Everything is there, just not accessible to the user.

Maybe you are looking for

  • IMac doesn't load any Windows Install CD

    After using Parallels and finding out, that i needed more speed and 3d graphic I wanted to install windows with BootCamp. I made a partition, put the Windows CD in, pressed Install and it restarted. Now if I don't press Alt, nothing happens, grey scr

  • Import roles to the ERM without using the "Mass Role Import

    Hello, I want to know if there is another way to import roles to the ERM without using the "Mass Role Import. Im'm using SAP GRC AC 5.3 Best Regards. Pablo Mortera.

  • What is Flash 3D format import in Photoshop CC ?

    Hi, Photoshop CC introduce Flash 3D format import. What kind of file does it use ? Is this 3D properties animated inside Flash timeline ? FLA and SWF files seems not compatible. Waiting for instructions. Thanks.

  • Flex 2-14 keyboard problem

    hi, since i bought this laptop (flex 2-14) one month ago i have only trouble. will start with the first: the letter "g" on keyboard is not working (i am typing this using the screen keyboard). What to do? 

  • "Save a copy" crash

    Intermittently I am experiencing crashes that occur when I interact with the timeline, either clicking and dragging the playhead, clicking to a new time altogether, or selecting a different footage item. The crash starts as a "Save a Copy" window pro