Can't create new folder on an external hard drive, and how to transfer files?

Hello everyone,
the non-English speaking videographer I translate for is having problems operating his Premiere CS5 for Mac from an external hard drive. He cannot create new folder on the external hard drive (the "New Folder" button is grayed-out when tries to export media onto the external hard drive) and when he simply tries to create new folder, the "new folder" option isn't available.
He suspects it's because the hard drive was formatted for PC.
Questions:
- should PC-formatting cause that problem?
- what's the proper way to transfer media files from PC-formatted external hard drive to the internal hard drive on Mac?
Would appreciate your advice.
Dimitri Vorontzov

He is right on the money
Now, for the sad or FAT part. You need to format the drive as FAT32 to make it work both on PC and MAC but, and that is a big BUT, the max file size of any given file will be 4GB. I haven't treid other formats yet, like the journaled MAC OS extended, but I don't think that would work. We transfer our files through or own gigabit network so I never had to try it, other than FAT32 formatted SDHC cards.

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Can't create new folder on an external hard drive, and how to transfer files?

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