Can't delete certain emails in Outlook 2007

I work at a help desk and was presented with this issue that I can't figure out.
At our company when someone receives a voicemail you can have it attached to an email and sent to the person receiving it. I got a call from one of our employees that can't delete the email with the voicemail attached to it. If she has the message
highlighted and presses the delete key or right-clicks and selects Delete nothing happens, no error message, nothing. If she tries to move the message to another folder she gets the message 'Cannot move the item. The item cannot be moved.
It was either moved, already deleted or access was denied' The message still shows in her inbox so it doesn't appear to have been moved anywhere.
I also had her sign into Outlook Web Access and delete the message there and she got the same error message.
She can hold down shift and then delete the message but that will permanently delete the item, which she doesn't want to do. She can't even move it to an archive file if she wanted to.
This just started happening recently when we upgraded from Win XP to Win 7, but we had Office 2007 on both so that didn't change. We have Exchange 2010.
I have made sure that Cached Exchange Mode is off, I have also deleted and recreated her mail profile. She can delete or move other messages with and without attachments just fine.
Has anyone ever seen anything like this?
Thanks.

Hi,
The workaround is to use Cached Exchange Mode or "Shift + Delete", as the user doesn't want to delete the message permanently, using Cached Exchange Mode is preferred.
Based on my research, this issue is more Exchange 2010 related, and you mentioned the user also got the error from Outlook Web Access. This issue occurs after Exchange 2010 Service Pack 2 RU6 or Exchange 2010 Service Pack 3 is installed.
To resolve this issue, install the following update rollup:
2803727 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 3
I hope the information is helpful.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Hi,
The workaround is to use Cached Exchange Mode or "Shift + Delete", as the user doesn't want to delete the message permanently, using Cached Exchange Mode is preferred.
Based on my research, this issue is more Exchange 2010 related, and you mentioned the user also got the error from Outlook Web Access. This issue occurs after Exchange 2010 Service Pack 2 RU6 or Exchange 2010 Service Pack 3 is installed.
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I hope the information is helpful.
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Can't delete certain emails in Outlook 2007

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