Can't get the java tray icon or the console to appear

I can't get the java tray icon or the console to appear on any system that I've tested my applications in.
I'm using Windows XP mostly and I've also tested on Windows 2000 and 2003. I'm using jre 1.6. I've already set the icon to appear and the console to show on the advanced tab on the java icon in the control panel. I've even tried another application from another author thinking it might be something in the code of my own application.
I need the console available on the client systems for troubleshooting but I can't get it to open and I can't open it manually from the tray icon because the icon is not there.
I seem to remember seeing the tray icon and the console on other systems/applications in the past so what do you think is the problem?

AFAIK, the Sun/Oracle-provided "Java Console" only works (appears) with applets and Java Web Start applications. It shows some information that is unique to those environments, and provides a place for System.out data to be written.
For a Java application, if the application is started with the java command (as opposed to the javaw command) System.out data is written to the command/cmd window that is created.
If you need more that that for an application, then [this article|http://www.developer.com/java/other/article.php/630821/Creating-a-Custom-Java-Console.htm] may be of interest. It's old, but still appears to be valid. Note that current versions of Java contain a class java.io.Console. This class should be able to be used as a replacement for the custom Console class that is used in the article.

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