Can't seem to hide filed messages

I am a new BB curve user and I can't seem to hide filed messages. I've set "yes" to this prompt in the general message options, but I can't get rid of stuff I've already dealt with -- read or unread. What am I missing here???

okay I'll give an example, it's easier to understand.
you receive a mail in Outlook, and you receive it on your Blackberry device. On the device, it is stored in the "Messages" folder.
Then in Outlook, you move a message from one folder to another.
There is a mechanism that will move the same email on your device, from the folder to the new one. That automatic mecanism is called "email reconciliation for filed messages". That feature is available only if you have BES (= the corporate Blackberry server). Moreover, you can see that the folders in Outlook do not exist on your device (I am under BES and I have them : menu >> View Messages).
From what I understand from your messages, you are using BIS (personal Blackberry) so you can't use that feature.
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NJJ wrote:
Hi, having the same problem. How do I wipe?
Your question is answered in your own thread here:
http://supportforums.blackberry.com/t5/BlackBerry-Curve-3G-BlackBerry/How-do-I-Wipe-quot-my-Bberry/m...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can't seem to hide filed messages

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