Can't send email via smtp on non- iCloud account

I can send email fine via the iCloud but when trying to send using a different account via smtp it does not work and places the email in the outbox. I hope I have explained this correctly and look forward to a response, thanks

I have an orange email account set up in addition to the iCloud .me account. When I am in the orange email account on the apple mail program and try to send an email, it will not let me.
Thanks for your time so far
Edenr1

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FIOS to DSL now I can't send email via port 25 or 587

I was cruising along fine for a year on FIOS. Then I moved 2 days ago to a new house with DSL. I connected my system the same as before. Viola! I can not send email via Outlook 2002 on non verizon email acccounts.
Yes, I have read through the port 25/SMTP issues but nothing has worked. Online support reset my winsock settings, but did not work.
XP sp 3
Outlook 2002
Non Verizon Email
Anyone find the solution?
Thanks in advance!
Solved!
Go to Solution.

Maybe this will help:
For the sake of example, we are going to pretend that we are setting up your outgoing server with fictional account "[email protected]" and the password for logging into that account in webmail is "fakepassword" - Again, this is a fictitious account for the sake of an example.
The Incoming settings will be what your 3rd party provides.
Outgoing Server: outgoing.verizon.net
Server Requires Authentication: Yes
Username: fakeacct
Password: fakepassword
Requires a Secure Connection (SSL): No
Port: 25 (although 587 also works.)
These settings should work unless you have a Verizon/Yahoo account, in which case the server name should be: outgoing.yahoo.verizon.net
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

I can't send emails via mail. I can receive but not send. I have set up gmail on mail. Any ideas?

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Go to Mail Preferences- Accounts and confirm you are providing Gmail what they require to send and receive mail. And DON'T specify Secure Socket Layer. Some mail accts don't like SSL
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Check all the Outgoing Email settings in Connection Settings with those you downloaded from Gmail support.

I can't send emails on iPhone with my hotmail account. Is it not possible?

I can't send emails on iPhone with my hotmail account. Is it not possible?

I am having the same issue. It started this week. I have 2 email accounts on my phone. One is a hotmail. And the other one is a network solutions email. I can receive from both but not send. I've deleted the accounts and added them back on and nothing. I'm going crazy because one is my work email!

HELP! HELP! Please.... Cannot send email via SMTP....

Hi,
Not posted here before but this really is a last ditch attempt to get my email working. I'm at my wits end with this.
I reported a problem that I could not send mail via SMTP (with Outlook) last December (2014). I kept getting a message from the mail server stating "421 Too many messages". They guys on live chat tried for an hour to get it working, finally gave up and told me to use WebMail instead. Ok, that worked but... in January that went off completely and I found that BT had removed my mailbox from the system!
It's now 19th March 2015. Today, (yes 3 months later) my mailbox finally came back online. At last I could catch up on all my lost messages, lost business and everything else that was important (yep all my old messages were THERE!).
BT support have been useless, in fact, more than useless. I'm abroad working at the moment and I've had to make many international calls to the UK to bitterly complain about this. They won't call me - they will only call a UK number so all the cost, plus the lost business and everything else is at my cost. So, webmail is working. I went to set up my Ouitlook client and guess what...? I have the SAME error message. The client is connecting but error is the same.
421 is a SERVER message which is telling me that the BT Mail server is not configured for enough connections. Either that or it's severely overloaded. This is BT's problem - not mine but all BT have done is fob me off with excuses for 3 months and now I'm back to square one. the support guys have no idea what this message means.
Today I was told that if I wanted it sorted I had to pay for BT Expert help.
What??? I don't need an "expert". I just want them to configure their server properly!
Can ANYONE - anyone from BT please, please help me to get this sorted. I'm tearing my hair out and as you may have guessed by now I'm also very angry about this.
I've tried making an online official complaint but that came to nothing as they told me as it was Outlook they couldn't help. Maybe it was set up wrong. It's not set up wrong - I'm a Network Engineer!! I've set up hundreds of Outlook accounts! The SERVER error message is like a big flashing sign stating that it's a BT issue. Why will no-one listen to me??? Why will they do nothing at all? This problem has been posted many times. Why is it not sorted?
Anyone???
Solved!
Go to Solution.

Yes of course I've contacted the Premium Mail help number. I've called them many, many times without any success at all and since I've been calling from abroad it's cost me a fortune to get nowhere.
These forums are for the BT Community. I'm part of the community since I still have BT services. This isn't a Broadband forum. As I've indicated though, I've been with BT for over 35 years so I think that entitles me to some sort of service - even from here if possible.
There is no issue with my account according to the BT staff. This has been checked and all is fine. The issue is that they are refusing to acknowledge that there is a problem although there clearly is one.
However.... your statement:
It also possible that you are being stopped from using BTs SMTP server, because you are not actually connected to BT Broadband. You would therfore be restriced to using webmail only.
... is new to me. No-one has told me that.
One has to then beg the question: "If you can only use so-called Premium Mail via the web then why are BT not telling people that?" No-one seems to know - even you Keith, say that "it is also possible...."
If this actually IS the reason then I could have been told that from the beginning.
Unfortunately, error 421 is one of the more "unspecific" codes generated by mail servers. This error can mean many things. It can show misconfiguration but it doesn't show up as a security lockdown - even though it could be. What I can't understand is why no-one actually knows. No-one can explain absolutely and that's what is really annoying here.
No-one will take responsibility and no-one is willing to even try to help me out here - that's what is really bad.
Keith, you've come up with something which makes sense that may well explain the issue - but the question is really: "What can I do about it?".
Nothing? I just have to put up with it? Great customer care....

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Can't send email through SMTP server

As some others have reported, I recently started having problems sending emails (most of the time) through my regular smtp server (receiving is not an issue). Once in a while it does go out, but most of the time I get a message "Can't send message using the server smtp.XXXX.com". I know it's not the smtp server as I can go out with my browser and use webmail and it sends fine, using the same server.
It only affects this one main email account - my other accounts seem fine (including gmail, mac, and another pop accounts), at least so far.
It is extremely frustrating - saw a whole lot of ideas for fixing it (changing ports, etc.), but don't want to mess up all the accounts that are working. I'm a long time Mac user, but not a real techie.

I know it's not the smtp server as I can go out with my browser
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This is wrong. Whether you can send via webmail has nothing to do with whether you can send using a standard mail client such as Mail. The outgoing server that ends up delivering the message may be the same in both cases, but the outgoing server you communicate with is not. Actually, when sending via webmail you don’t even use SMTP to communicate with the outgoing server.
There are circumstances under which you may not be able to send using a standard mail client such as Mail no matter what you do (e.g. because the ports needed for SMTP are blocked by the ISP at the location you’re trying to send from), whereas webmail works fine — and may be your only option in those cases.
If it works sometimes, that means your account settings are probably correct, but you cannot discard that there is a problem with the outgoing (SMTP) server that Mail has to communicate with, even if sending via webmail works fine.
<hr>
That said, go to Apple Menu > System Preferences > Network, choose Network Port Configurations from the Show popup menu, and make sure that the configuration used to connect to Internet appears at the top of the list. Leave checked (enabled) only the port configuration needed to connect to Internet and Built-in Ethernet (in that order if not the same), uncheck (disable) the rest of network port configurations and see whether that helps — if it doesn’t, turn ON again the ones you want enabled.
Try using a different method to connect to Internet, if possible, or connecting the computer to Internet as directly as possible (i.e. bypassing any routers that might be present, using an ethernet cable instead of wireless, etc.), or shutting down both the computer and the router/modem used to connect to Internet, restarting, and see whether that makes a difference.
Mail keeps information about outgoing (SMTP) servers in a separate list independently of the mail accounts themselves. The account settings just associate one of the available outgoing servers with each account. Orphaned or dangling outgoing server entries (i.e. not associated with any account) sometimes cause weird sending problems.
Go to Mail > Preferences > Accounts > Account Information > Outgoing Mail Server (SMTP), choose Edit Server List from the popup menu, and delete any servers that shouldn’t be there — the Edit Server List panel shows the account each outgoing server is associated with.
If the problem persists and you have more than one mail account, try moving the account that has the problem to the top of the list in Preferences > Accounts.

Can't send email with SMTP servers

Not sure if I have the right SMTP server but I'm using mail.1xbell.ca and have also tried smtp.bellaliant.net. I can receive fine but can't send. It just times out. Tried it on 3G and WIFI.
I'm using Aliant in Newfoundland, Canada for my email and the phone is with Telus. The tech dude at Aliant wouldn't tell be dick all because the phone is with another carrier even though my email is with Aliant.
Any suggestions in getting this fixed?

If the email account provider for the email account is not the internet service provider associated with the wi-fi network your iPhone is connected to at the time and the email account provider for the email account does not have an authenticated SMTP server, you won't be able to send with the account - unless you have access to the ISP's SMTP server being used for your internet connection at the time.
As already provided, most if not all ISPs block the use of SMTP servers that are outside of the ISP's network or that isn't provided by the ISP being used for your internet connection at the time unless the SMTP server is authenticated.
A MobileMe account is my primary email account which has an authenticated SMTP server and I've never had a single problem sending with the account from my iPhone over the last 3 years regardless my internet connection at the time - various wi-fi networks with different associated ISPs or when connected to AT&T's cellular network.
Having an account with an authenticated SMTP server is the key.

Can't send emails via Apple account (smpt errors)

I've been having this problem, on again and off again, for over two months. I even did live chats with Road Runner about the issue. It seems to be temporarily resolved. I've been getting these error messages: Can't send message with using the server stmp-server.neo.rr.com.
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My SSL is unchecked, there's no password for authentication, my port numbers and server emails are fine. Well, except the smtp. one. It keeps saying smpt, when I fixed it so many times. Is there any way to fix this problem on my six year old Imac. It's ok to send an email out to one person, but not more than one. I have the same troubles at the RR website.

Many ISP mail servers are restricted and will not permit mail to be sent that originates from outside their network (which the cellular data network is).
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Send Email via SMTP on E61i

Hello,
I dont get email sending via SMTP working.
The retrieval via POP works fine.
My provider GMX requires SMTP authentication and I provided all user and server information.
There is no specific setting for mail sending authentication in the E61. My old Communicator had that setting and there it worked fine.
Anybody knows how to solve that?
Solved!
Go to Solution.

Managed to solve it myself:
At the "email connection setting - User settings" you put for "Send message" : "During next conn."
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Since 2 days can't send emails via Apple Mail

Hi,
for 2 days now I'm unable to send emails from Apple Mail.
I have an Hotmail account (using POP3) and a WEB.DE account (using IMAP) connected with Mail. Every time I try to send an email Mail tells me the SMTP server are offline. My mobile.me account though works properly.
To exclude problems with certain ports on my WLAN router I tried to use Thunderbird on my Windows PC with these accounts. Sending emails this way wasn't a problem at all.
Also deleting all accounts and setting them up again didn't make a change...
Even changing the OS back from Lion to SL hasn't made an impact.
Any suggestions what might cause this weird problem?

Hello P:
Since each one is different, I suspect the best answer to your question lies with your ISP.
Barry

Can't sending email via mac mail from home

I have had BT broadband for a year now and recently I have had issues sending mail from mac mail on my business email. It comes back with an error saying to check that email is addressed properly and check smtp settings with admin.
This problem has only just started.
I searched the forum and found a sugestion to verify email in yahoo mail, whch I have done but still no joy.
Any suggestions?
Regards
Steve

cognitioncoach wrote:
I have had BT broadband for a year now and recently I have had issues sending mail from mac mail on my business email. It comes back with an error saying to check that email is addressed properly and check smtp settings with admin.
This problem has only just started.
I searched the forum and found a sugestion to verify email in yahoo mail, whch I have done but still no joy.
Any suggestions?
Regards
Steve
Spent two hours on the phone today with BT. They escaleted the problem to a specialist support desk, which we then had to agree to paying a £30 charge if they were able to fix the problem as they say that it is a problem with mac mail. (Which it isn't because it works fine using a different broadband connection, and we have three laptops in the house all with same problem, using outlook as well as mail).
All three laptops have been working with out fault for the last four years and just before christmas they all stopped being able to send emails using hotmail. Obviously BT have changed something somewhere along the line.
The Specialist just changed our outgoing mail server to use BTs instead. (I have been using a different SMTP server anyway as a temporary fix since christmas) Whilst we are able to send emails, we are still unable to connect to hotmails SMTP server. Still had to pay the £30 though. As far as they are concerned that still counts as a fix. Another "solution" they gave me was to change the DNS address in system preferences- Not Ideal as everytime you connect your laptop to a new network you will have to reset them.An absolute joke.
Their direct number is 08000 321 118 if you need them to talk you through it. Best to have your bank card to hand.
Livid.

Applications can't send email via exchange

We are running exchange 2007 and 2013. Some applications such as Symantec Backup Exec and Piceswork can't send the notification to our internal users and external users. I tried to add the server IP addresses to the relay, but that doesn't fix the problem.
Bob Lin, MCSE & CNE Networking, Internet, Routing, VPN Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

Hi Bob,
Can you check the message tracking log and let us know the related error message when it failed to send emails?
Thanks,
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Can't send email via smtp on non- iCloud account

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