Can't send payments

I just logged into my old paypal account, and linked it to a bank account. However, I got stuck trying to send money to someone. After trying for 30 minutes I'm giving up and will be sending a check. But I'm curious as to why my experience was so bad and wanted to ask here: 1. I confirmed my cell phone in my account profile section, however whenever I try to send a payment, it asks me to confirm with a phone number, and it requires me to type my number again. Is that normal? Shouldn't it be able to pull up the list of confirmed cell numbers from my account?  2. During the cell confirmation process of the payment page the page would either log me off, or it would simply redirect me back to the cell confirmation page again. Any thoughts on why this could be happening? Btw, I tried on Chrome, cleared my cookies, and also tried on Chrome incognito w/ no plugins. 

I've been messaging them back and forth all night. It was fixed for a moment and the first transaction went through smoothly with no hiccups, but when I went to send the second transaction, it sent me right back to "We do not recognize your device." I've already verified this computer 6 times, I'm pretty sure that's enough to say this is is an authorized device. 
No, I don't have a card linked to my account. Everyone I talked to said there was nothing wrong with my set-up, but I'm still getting this problem. I'm frustrated and feel like I'm running in circles. 
Don't get me wrong, all of them have been nice and willing, but the problem still persists and I'm at my wit's end here. 

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