Can't switch between  fill and outline.

Here's the problem: I'm on an iMac, new, trying to use illustrator CS5. after using CS3 for a few years. In CS5, if I draw a shape, flat, in the illustration, then try to give it an outline, or change the outline, or do anything with the outline, I can't. If I click on the Shape tools in the toolbox and draw out an oval, for example, I can switch between outline and fill without any problems. Select shape, go to toolbox, select curved arrow for switching from one to the other. That's it. But if I draw a freehand shape, then try it, i can't do it. THIS IS A BIG CHANGE FROM PREVIOUS VERSIONS OF THE APP. GET IT? What is the problem? If it's something I have done, fine, tell me and I'll fix it. I tried calling Adobe support in Bangalore, and it took 30 minutes just to get the problem thoroughly appreciated by the techies. They just couldn't get the idea for half an hour! I had to go over it 4 or 5 times. And they couldn't come up with an answer. they were no help at all. I'm hoping the forum will yield better results. This is pathetic, guys. Your 90-day tech support is a worthless piece of crap, guys. The only tech support we have is this catch-as-catch-can forum. I've been using Illustrator since 1987, (illustrator 88) believe it or not, it's true. And I've always been able to get tech support to cure the ills. Not any more. Is that the way Adobe plans to offer tech support? if there were a way to contact Adobe Tech Support by going around Adobe Bangalore, i would use it. But, alas, I am stuck with this.

Dear Monika and Mylenium: I figured out part of the problem, but not the solution: The shape I had drawn -and coudn't  switch between fil and stroke on-is one I had already done a gradient mesh on, too. I had later abandoned the gradient mesh by using the option key to delete mesh lines, but that didn't take the shape all the way back to its original flat state. So it wasn't a plain drawn shape any more. So how do I release the gradient mesh  to get back to  a flat shape? I'm also having trouble keeping the shapes in RGB or CMYK mode-they keep defaulting back to greyscale. Could that also be a symptom of using gradient mesh? Note: I'm using gradient mesh for the very first time now; I've never used it before. It seems to leave a lot of unexpected baggage behind. I would send a screen shot, but if I start up Grab or Voila, all the AI pallets go away, and that's half the information.  So how do I control gradient mesh?

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