Can't use Adobe Media Encoder CS5. It won't encode

I'm following lessons on Flash Professional CS5 Classroom in a Book and I've just got stuck on lesson 8 because AME won't work. The program opens fine, but when a drag the penguin.mov to it, I get this message:
""Adobe Media Encoder Debug Event.
Adobe Media Event has encountered an error
[..\..\Src\QTTrack.cpp-395"
I then try to use it with my own movies to see if it works. It starts encoding and suddenly it stops and gives me the exclamation mark inside the yellow triangle under "Status". I click on Status and I get this message:
- Source File: C:\Users\Rubens\Videos\Isnt she lovely.wmv
- Output File: C:\Users\Rubens\Videos\Isnt she lovely1.f4v
- Preset Used: F4V - Web Medium (Flash 9.0.r115 and Higher)
- Video: 360x264, Same as source fps, Progressive
- Audio: AAC, 96 kbps, 44.1 kHz, Stereo
- Bitrate: VBR, 1 Pass, Target 0.40 Mbps, Max 0.60 Mbps
- Encoding Time: 00:00:00
11/24/2010 11:04:56 PM : Encoding Failed
Error compiling movie.
Unknown error.
Hope someone will give me a solution for this frustrating situation. Thank you.

Are Adobe applications all updated?  Try help>updates to make sure.
If not, you might post some info on your system to help troubleshoot.
Dennis

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