Can't view document in library and I have View/Read Access

Hello,  I have a document library that has unique permissions to edit and above but our "AllUsers" in our Active Directory has Read/View permission but those users cannot see 1 particular file in that library.  This issue is driving me
crazy and I feel that I have spent way too long on what I believe I should of been able to solve quickly!  :o)  All other users that have edit and above access to the library can see and open the document and as far as I can tell it is not currently
checked out to any one user either.  Does anybody have ANY ideas on what the issue is and what I can try or look at, I will do anything at this point!  :o)  We are Windows 7 / SharePoint 2013 and O365.  Thanks in advance for your help!
Joan

Hi Joan,
According to your description, my understanding is that the user who have read/view permissions were not able to see one particular file in a library in SharePoint 2013 Online.
Please go to the problematic library, check whether you enabled versioning as Library Settings->Versioning settings->Document Version History. If yes, in Draft Item Security section, select ‘Any user who can read items’, then click OK.
I hope this helps.
Thanks,
Wendy
Wendy Li
TechNet Community Support

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